Recensioni su uAttend

Time Tracking Made Easy

Commenti: Using uAttend has helped us keep track of our employees' arrival and departure times. It serves as a great accountability tool. It makes entering payroll very easy because it calculates the hours for you.

Aspetti positivi:

Enables employees to clock in using a code, fingerprint, or smartphone which is great for remote and field employees. It shows who is in and out. The reports are very helpful and informative, too.

Aspetti negativi:

The setup can be confusing and time-consuming. That's the main issue I've had with it.

uAttend is a good cloud based timekeeping software

Aspetti positivi:

The software works with the timeclock, but also gives us cloud based timekeeping and administration. The employees are able to work from home during inclement weather. Now, I'm able to see when everyone clocked in or out. In the office, the time clock reads fingerprints. The software lets me know if the employee logged in from the timeclock or manually clocked

Aspetti negativi:

It doesn't work with ADP, our payroll provider. I would like to import hours into ADP. Instead I have to manually enter time.

A good solution for our company

Aspetti positivi:

The ability to access the information remotely is vital for us. I can work from a remote location and check and see who is clocked in, out, etc. I can also access time reports to begin payroll processing remotely.

Aspetti negativi:

The thumbprint option doesn't work, but the guys have adapted and use their index finger fine.

Corrections

Aspetti positivi:

For the cost it is not a bad program. I like how it calculates the sick pay and the PTO time and takes it off that is really helpful. I love the chat option as well online if I need help with something that is very helpful.

Aspetti negativi:

Ever since the new layout started about a month or two ago now I have had some issues. I know this is simple issue but I liked how all the hours showed and I didn't have to scroll down. Also, a major issue since the new layout and I was told I would hear back when it gets corrected I have not heard anything so I'm assuming either nobody reached back out or it has not been corrected yet is I used to have the installers be able to approve there timecards and clock IN & OUT for lunch on there phone through the app and since the new layout they can no longer do so. This makes it complicated for me as they work out in the field and it was best for them to approve their timecards and be able to clock In & Out for lunch via the app. I don't see them because I come in after they get here and it's hard for me to catch them to get them to sign their payroll period card come payroll week it was easiest when I had them approve it through the app. I was told since the new layout that it has to be all the employees on the app or all employees not on the app. That to me is just not acceptable when previously it worked out perfectly before the new layout. It was great to have the office employees sign there sheet physically because I see them daily and to have the installers approve them manually through the app. This is a major issue.

uAttend Time Clock

Commenti: Absolutely amazing - everything from the ease of use to the customer service support - all are great.

Aspetti positivi:

There are so many features I love about this software! I work remotely and I process all payroll, manage HR, and handle all new and inactive employees. I'm able to input all employee information including sick and vacation pay accrual, gross pay amount, automated holiday pay-days. I can easily adjust any timesheets that may be incorrect or have a missed punch-in or out.

Aspetti negativi:

I have zero complaints about this software!

Simple and easy to use. Great for on the go time punches!

Aspetti positivi:

The time clock option is simple and uncomplicated. Training is always a breeze.

Aspetti negativi:

The scheduling aspect is great is you have a lot of employees to manage. If there are only 1 or 2 required on shift it is often easier to do it manually.

Best timekeeping option

Aspetti positivi:

Very affordable and easy to use. Timeclocks are long lasting. Never have issues with them.

Aspetti negativi:

The reports download as CSV rather than excel so we have to add back the formulas.

Staffing

Commenti: Great experience and service. It is a very cost effective way to keep track of your employees time and attendance.

Aspetti positivi:

Ease of use and the ability to make corrections in real time.

Aspetti negativi:

Sometimes it goes offline unexpectedly and impedes the employee from signing in.

This product works great!

Commenti: Works great and makes tracking my employees times so easy.

Aspetti positivi:

Works great and makes tracking my employees times so easy.

Aspetti negativi:

I haven't found anything I don't like about this product.

Time foruAttend

Commenti: We mostly have hourly employees and use the time clock to punch in and out. When hourly workers forget to punch in their punch out can be adjusted virtually.

Aspetti positivi:

Managing time cards online nd virtually is ideal for virtual businesses. Also the reporting functionality helps get a great overview of hourly employees - comparison and by employee.

Aspetti negativi:

The physical time clock is a bit difficult to install. Once it is installed, the process runs well.

Great Product

Commenti: Overall, we (upper management team) and even our employees love our time clock. This brought us to the new age, whereas our former method of timekeeping was severely antiquated. Although, I mentioned a few glitches (nothing is perfect and there is always room for improvement) it really is a great product. The customer service, tech support, and software functionality far outweighs the minor nuances. I highly recommend this product to small and large business alike.

Aspetti positivi:

The program is easy to use, almost error-proof as long as the instructions are followed. The administrator interface is user-friendly and the onscreen layout is easy to navigate. Everything (settings, edits, etc.) is right there, but the setup is clean and not overwhelming or frustrating. I love that fact that it's simple to use for the everyday HR person, but not too simple where it appears to be basic or "dummied down", for lack of a better phrase. The features are amazing; probably my personal favorite. In my industry, we have field employees who work offsite at various locations. The software features allow setting multiple geofences for remote time-keeping and individual accountability.

Aspetti negativi:

This con is both hardware and software related...Our particular unit frequently goes offline and disconnects from the wifi connection. We do not have a large network nor dozens of devices connected, so I nor tech support can seem to explain and eliminate this problem. I've had to call support quite a few times in the past 3-5 months regarding this particular issue. Additionally, the only way to get detailed programming and trouble shooting tips is to contact support when those steps should have been included in the manual. The process for entering wifi passwords to connect the actual time clock is a quite arduous and time-consuming. That can be a bit frustrating considering my frequent connectivity issues.

Uattend Review April 2019

Commenti: Overall, very pleasantly surprised with Uattend. It has enhanced our payroll operation and is very affordable. Also, they have excellent customer support.

Aspetti positivi:

The best qualifies of the software are : ease of use, logical design, very functional and accurate. In my research, it was clearly the cheapest software available. Some software were approximately $2-$3 more per employee and required more expensive machines. The finger scan machines although very affordable are pretty reliable. All finger scans have trouble reading a few people but I have found that overall reliability is about or above the machines that we were using before and cost almost $300 more per machine. Our last software was the oldest version of a software company that did not integrate with our payroll provider. Changing to uattend actually reduced our monthly costs slightly with a much better system. It has excellent benefit request and approval capability and integrates seamlessly with our payroll provider. Finally, the company does seem committed to update the software to improve usability and functionality.

Aspetti negativi:

The software only has three categories for employee leave which is not enough for our company. Also, a calendar that lists are employees who have approved time and requests would be very helpful. Uattend is aware of these issues and I have been told that they will be updating the software sometime in the future. Also, regarding the clocks, new employee have to be manually synchronized to the other machines.

Returned the TimeCard Screen to the Original and It's Ease of Use - Woop Woop!1

Commenti: I have loved uAttend since my Operations Manager subscribed us to the system and your Customer Service Support has always been excellent. (2016)
BUT 2019 -- had us LOOKING for another SYSTEM and the Support Team was kind of falling behind that same ?? -- b/c of the CHANGES that were made to the overall input of information and the "non-understanding of your support team"...
Thank Goodness -- you returned the data to the "somewhat' original -- it is saving us A LOT of time and "We are so Happy" that you did. Thank you again. We are breathing a lot easier, working without angry faces and shorter time frames. Again, we thank you from the bottom of our hard little working hearts, for working the input of hours, time, dates back to the EASE of which it was.

Aspetti positivi:

I am able to input the hours my employees worked in RECORD Time instead of the HOURS I was having to retype, reask and request DUPLICATE INFO because of the changes that were made.

Aspetti negativi:

The PREVIOUS Changes made it very REDUNDANT, You had to pull up the Timecard Tab for each individual employee, the date and/or the week of work -- for each individual employee. NOT like the original -- it would keep the dates and all we had to look for was the employee -- a "thousand' LESS keystrokes.

Terrible non existent customer service

Commenti: Received a email notice from Uattend that our monthly payment was not approved through the credit card. Office Manager ""chatted" as phone call was not answered - went to voice mail. Non payment was confirmed. I called credit card company who said not charge was declined. I called again and put on hold until call went to voice mail after 5 minutes. I called back and hit 1 for sales and who answered! Imagine. I told them to put me through to tech support. I was told an email was "sent out to a lot of people" by error saying their charges were declined. I asked if since this mistake was discovered has another email been sent out regarding the correction? He said no. I asked to speak to a manager to discuss this waste of my time and my office manger's time and he said no manager was available but one will call me. 24 hours has gone by and no call. I called again and was told all the managers were busy and could not speak to me. This is why this company should be avoided!

Aspetti positivi:

nothing,

Aspetti negativi:

Poor customer service,

One of the best decisions we've made

Commenti: Employees were using manual Excel spreadsheets to record time, expense reimbursement requests, and time off was recorded in our accounting software in a very cumbersome and not always accurate way. Time keeping in general wasn't technically 'legal', as staff wouldn't keep track of time on a day to day basis, but at the end of each pay period, just run random hours. There's no hiding anything now - UAttend has been a huge HR tool for us, takes the guesswork out and keeps us in compliance, and is so cost-effective!

Aspetti positivi:

Accuracy of timekeeping and availability of multiple means of keeping records for time off, hours worked, punch in and out locations, historical review

Aspetti negativi:

We love everything about UAttend. When we're a little less than happy with a particular feature, someone seems to know this and already has an update in place, or if you suggest a change, they are open and responsive to looking at it.

Great product for our needs

Commenti: We have noticed that since switching to uAttend our employees have become more responsible about tracking their time and we have been able catch certain situations where the time clocks have been abused and make the corrections or take the necessary disciplinary action.

Aspetti positivi:

This software is pretty easy to learn quickly and has many useful features that have aided us in making time tracking and payroll so much more streamlined and easier. We especially appreciate the time off request feature in the software. We also really enjoy the location services feature and the ability to lock certain employees locations that they are able to clock in and out from.

Aspetti negativi:

There are a few features that are a little annoying. You have the ability to set paid or unpaid holidays throughout the year but there is not an option for setting recurring holidays, you have to reset the holiday dates every year. Also, the software also has a mobile app which is very convenient, however, the app is currently very basic and does not have all the same features and capabilities that you have access to on the web version.

Awesome for my Small Business!

Commenti: As my employee numbers grew, I was spending so much time manually keeping track of their hrs and also getting into arguments about the amount of hrs a employee had. This time clock and software completely makes this NO WORK at all! It completely takes all the headache out of this task of employee time keeping!

Aspetti positivi:

This software provides easy online access to my employees hours as well as a great phone app to quickly look up anything I want to know about the employees hrs worked. I especially like that I get a phone notification when any of my employees punch in or punch out! I am a dairy farmer who is away at times and it is crucial to know for sure if my employees are at the Dairy and milking my cows at the correct times of day.

Aspetti negativi:

None. A few times I was a little confused as to where to find something or do something, but these times were quickly resolved by the very competent Tech rep. on the phone.

Passable, but has significant drawbacks

Aspetti positivi:

The software is passable for clocking in and out of work for employees, though sometimes it seems to have trouble connecting to the network. Usually unplugging the unit and plugging it back in fixes the problem. Having an app component allows employees to check their hours, which is a nice feature, but doesn't solve some of the larger issues with the software

Aspetti negativi:

There is an overall problem with visibility for the user. With a physical timecard with printed times you can easily see your information, and immediately identify problems or discrepancies (like if you forgot to clock in). With Uattend it is difficult to track those, or to know that you made a mistake in the first place. Usually problems aren't discovered until it comes time to do payroll and by then no one remembers their precise hours for a day two weeks ago. Another problem is that there is lag between physically punching in and out and the app displaying your status so, as an employee, you cant tell whether you clocked in or out without using your card, which in turn, clocks you either in or out. You are then locked out for 1 minute. As an administrator, there is not an obvious method for aligning timecard summaries and reports to your pay periods. Within the interface there is not much in the way of guidance as to the features and different ways to interact with and use the collected data.

Very happy I found this software!

Aspetti positivi:

This software was the answer to a lot of issues we were having with time tracking. It has given our employees the right amount of freedom to make time tracking less of a chore while maintaining our ability to monitor the use of the software. Our employees have been much more reliable about tracking their time and we have the confidence that our records are accurate.

Aspetti negativi:

As with all software there are always tweaks being made to improve them and that is true with uAttend. The tweaks that have been made have been very helpful but there is still room for some improvement. For example, I wish that from the dashboard you could click on the name of a user under the Punch Status box and go right to their timecard. The app is also a bit basic so I am looking forward to the update that is coming soon to see what changes have been made. I also wish there was a calendar feature on the dashboard where you could see if there are any holidays or time off requests coming up.

uattend

Aspetti positivi:

Use this to punch in and punch out. Makes it easy to do so and stores hours electronically. Love it.

Aspetti negativi:

We always have an issue with needing to use our thumb multiple times until it reads it.

uattend

Aspetti positivi:

This is what we use to punch in and out when we get to the office. It works well and is a lot easier than punch cards.

Aspetti negativi:

thumb print scanner can be sensitive, but thats OK.

Texting orders

Commenti: The support has been awesome when we have had a problem.

Aspetti positivi:

Most of the system has been a asset to our newly opened small sandwich shop. Really like the texting and so do our customers.

Aspetti negativi:

The fact that their is NO warning noise or a flash going across the screen has been a real issue for us. I contemplated on taking this option off, the only problem is, our customers that use it will miss it. Also our menus and signs in front of our building display the number as well. This really needs to be updated and addressed. Cell phones give a warning for a text, why doesn't this texting option. Please try to address this!!

uattend review

Aspetti positivi:

fairly easy to use mobile app for clocking in and out with available geofence web based

Aspetti negativi:

the group punch feature is lacking..... group punch allows you to select employees and then add notes/punch in / punch out etc for everyone that you selected but it only allows one group at a time.. so if you have to add the same thing for 10 people in 3 different work groups (adding a note that you authorized overtime for the employee) then you have to go to each work group, select the employees then add your notes.. you need to do this for each work group, so basically your doing the exact same task 3x, when you should be able to select all employees from all work groups or however many you want from each individual work group and do the task 1x.

uAttend Review

Commenti: Working with uAttend has been a new experience for me and the learning aspect of it is very simple. I have only been using it myself for a little over a month and have not had an issue. The online chat assistants are so very helpful when I do have a question. They have helped me a lot in accomplishing what is expected of me in my daily duties.

Aspetti positivi:

The ease of logging in hours when there is a missed punch is a breeze. We have that issue a lot with our men working out in the field.

Aspetti negativi:

I haven't found any dislikes at this point. Everything seems to be spot on. I am still new to this and learning the whole sysytem.

We love uAttend!

Commenti: We've not had any issues with uAttend and have used it for over 5 years.

Aspetti positivi:

uAttend is powerful and very simple to setup. Our technicians are in the field a lot so we needed a solution to track our time and have restrictions as to which locations technicians can clock in. We mostly use the mobile app for clocking in and out which works great.

Aspetti negativi:

I have a really hard time thinking of a negative about uAttend. I feel like the web interface could be better, but that's something the uAttend is actively working on and it's now pretty good.