Recensioni su ERP-ONE

Commenti: We had an IMMEDIATE increase to our profitability when we transitioned to D-One. So much so that we thought there were errors...there weren't it was bottom line profit increase realized through the working/accounting cost application.

Vantaggi: Ease of use, flexibility of format, availability of information, INCREDIBLE support!! I can't talk enough about how well this product is supported. They are always available via phone...no waiting for a return email with a 24 hour "window".

Inconvenienti: The financial nodule could use some work with regards to sales tax processing, and P & L statements. We were able to have our financial reports custom created to meet our needs, but it was a bit cumbersome.

Vantaggi: The strength of ERP1 is in its design and development. Programmers are responsive to making the software work the way your company expects it to work and your employees need it to work. Unlike Prophet 21, ERP1 is a total package, core and all. You aren't bludgeoned and poked to death with dozens and dozens of modules to buy. Also, the company is forward-looking. They create and adapt the product to emerging technology.

Inconvenienti: I'm struggling to find any dislikes or weaknesses with ERP1 or Distribution One. Anyone shopping for software can get a pretty good idea of how well the product works by peeking under the hood and taking it for a test drive. Prospective customers can't get a feel for how quickly the customer support team will respond. D1 has very good customer service. I can only think of one time when we experienced less than optimal service for an escalated issue in our 5 year history with them.

Vantaggi: There are many things we love about Distribution One. For our company, the total cost of ownership is very reasonable for such a powerful platform. The response from Customer Service is very good. Most times, it is immediate or within 48 hours to resolve issues.

Inconvenienti: We are on the West Coast, and their hours are scheduled around the Eastern and Central time zones. At the end of our day, when we experience most issues for closing invoices or month end, they are closed and we have to wait for response during the next business day.

Vantaggi: Solid integration with all business processes-finance/AP/AR/inventory/GL/sales/returns/EDI/etc. Great standard reporting capabilities and plenty of flexibility for custom reports. Vendor is always responsive to custom enhancements and support. The new ERP-ONE product is superior to the original V2.

Inconvenienti: Distribution One is a solid software platform for a distribution business model where you buy and sell a finished product.

Vantaggi: The product is very easy to use which makes training easier. The ease of moving information to Excel is extremely helpful.

Inconvenienti: We created detailed work instructions as they did not come with software.

Vantaggi: The technical support is fantastic, from day-to-day needs to customizations. If it can be done, they will do it.

Inconvenienti: Screen size on some interfaces are a little small and have limited expandability.

Vantaggi: Customization ability to fit our needs. Support is readily available.

Inconvenienti: Lack of reporting on open help desk tickets. we would like advance notice of updates and what they entail.

Vantaggi: Designed for distribution, good intuitive use and graphics. Solid forms and plenty of functional bells and whistles.

Inconvenienti: When help is needed on specific questions and implementation it is more difficult than it should be to get the full attention of someone who could help. Phone calls are best solutions, email requests often go into a black hole. Solutions discussed with one customer service rep often cannot be completed with that rep because you get the next available rep and you have to begin the process over, instead of picking up where you left off w/ prior rep. Has gotten modestly better recently.

Vantaggi: I love the simplicity of the software, very easy to understand.

Inconvenienti: Sometimes it takes a long time to load and then goes to "expired" page, that is the only issue we have experienced.

Commenti: We have been using Distribution One's ERP product for about 6 years now. Overall, we are very pleased with the system, and we cannot imagine trying to conduct our daily business on any other software.

Vantaggi: - Very powerful, scalable
- Excellent customer service for implementation AND ongoing needs
- Quick adoption for new employees
- Plentiful features and programs

Commenti: we could never have grown our business if we had stayed on our old system - the POSB and other enhancements are awesome!

Vantaggi: Their attention to detail, and the in-depth demos they gave us. We were shown how well ERP-ONE would fit our company.

Inconvenienti: Haven't found anything not to like.

Commenti: We just went live with ERP One last week. There were some hiccups as the process is very different from our old Order Management System (we went from 4 platforms connecting via API to an all in one platform). So far - we believe that we made the right decision for our medium size company.

Vantaggi: Project planning and support was very cooperative, transparent.

Inconvenienti: NA - I did not have any interaction with this product and vendor that left a bad taste in my mouth.