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Informazioni su Jobber
Rendi più grande la tua piccola impresa. Jobber consente alle imprese di servizi esterni di creare preventivi, pianificazioni e fatture, oltre che di essere pagate più velocemente.
It is hard to really put a price on the value that brings. When it comes to the daily features needed to operate a successful service business, Jobber has them all (almost!).
The problem is there is no pricing function in the description area for estimating your job.
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Should have switched sooner!
Jobber is the BEST
Commenti: I first started using jobber almost 5 years ago when I decided to test out the free trial. Since that day, I have continued using the software and have grown my business over 400%. I think one of my favourite parts about jobber is the level of exceptional customer service; not only online but also in person. Additionally, my work flow for my business has improved a vast amount over the years. Invoicing: What used to take me hours, is now a simple 30 minute task. Quoting: What used to be done on a scrap piece of paper, is now done on my iPhone. Scheduling: What used to be done on excel, is now organized through the online calendar which can be accessed anywhere, anytime. Overall, I would recommend jobber to anyone running a service based business, and would be happy to answer any further questions.
Aspetti positivi:
-The jobber platform is very easy to use and can be learned quickly. -Batch invoice creation is extremely helpful. -Jobber makes quoting, booking and scheduling jobs a breeze! -Having a client hub is a real crowd pleaser.
Aspetti negativi:
Jobber is overall a 5/5 software system that has been the best thing for helping my business grow. Over the almost 5 years of using Jobber, the only thing I would like to remind people is that once you delete something, there is no way to get it back. I accidentally deleted an invoice once, and it was gone for good. This was my mistake, so as long as you're more cautious than I was that day, you'll be good.
Risposta di Jobber Software
6 anni fa
Andy! Thanks so much for this thorough feedback. We're so proud to work with your team and are so glad to hear we've been able to help make improvements across your processes. Unfortunately we can't always recover deleted items, but sometimes we can, so always feel free to reach out to our Success Team in the event we can recover something just in case. Thanks again for taking the time to leave a review :)
I Love Jobber
Commenti: 10/10 love the customer service. The app is intuitive. It keeps my team organized
Aspetti positivi:
Jobber is constantly trying to improve. They listen to there users.
Aspetti negativi:
The inability to job cost from the phone. Also inability to see the reports from your phone.
Risposta di Jobber Software
mese scorso
Hey Christopher! Thanks for your review. We are thrilled to hear that the Jobber app has kept your business organized and that our Customer Support is always there to help! We take user feedback very seriously, we are glad you noticed!
Alternative considerate:
EASY TO USE - VERY BUGGY - SLOW CUSTOMER SUPPORT
Commenti: LOVE HATE RELATIONSHIP! CUSTOMER SERVICE HAS NOSE DIVED.... VERY GLITCHY... SOME THINGS CAN BE VERY FRUSTRATING AND NOT MAKE SENSE.....DUPLICATE INVOICES...i WOULD EXPLORE OTHER OPTIONS IF POSSIBLE....
Aspetti positivi:
THE LOOK & FEEL - FUN TO USE...I like the way the control panel is set up.
Aspetti negativi:
VERY CONFUSING - REOCCURRING SERVICES SETUP- INVOICING FROM A JOB CAN SOMETIMES CREATE DUPLICATES - I FIND MYSELF REFUNDING EVERYDAY THE CREDIT CARD FEES JUST KEEP ADDING UP!!!
Risposta di Jobber Software
10 mesi fa
Hey Brain, thank you so much for flagging this. Our support wait times are not something we at Jobber view as an acceptable standard, and we are working to make it better. Our Support team is hiring and training as fast as possible, and we should soon see a reduction in wait time. Thank you for understanding. We would be happy to help resolve any issues with reccuring jobs, the app being glitchy, and understand what might be making duplicate invoices. Please give us a call at 888-721-1115 ext 1 or send us an email at [email protected] to connect with our Support Team.
Wilkins Wildlife Review
Commenti: Before Jobber, the office administration side was extremely busy, balancing a separate calendar, sending separate attachments and invoices as to where we can integrate all of those things into one software platform being Jobber and minimizes time wasted it brings value to the hour, even to the minute
Aspetti positivi:
Jobber is an all in one platform that allows you to properly schedule. Add your jobs you know invoice as prior to Jobber we used aJobber is an all in one platform that allows you to properly schedule. Add your jobs you know invoice as prior to Jobber. We used a standard invoice platform where we had to utilize the Google Calendar. And a lot of bouncing back-and-forth jobber eliminates the bouncing from a calendar to prepping an invoice to allowing more than one visit for a job for us. Jobber is a complete package that saves time on the administrative side and the technician side both!
Aspetti negativi:
There’s not much that we don’t like about jobber, for our industry, which is Wildlife and animal control it is absolutely perfect as we are not at traditional pest control company needing all of the additional features that are software like Pest route field routes or Pest pack has and those software nine times out of 10 nickel and dime you to death.
Risposta di Jobber Software
3 mesi fa
Hi Jay, thank you for this wonderful review! We are so happy to hear there isn’t much you don’t like about Jobber. Thank you for letting us be your all-in-one platform from scheduling to invoicing! We are always happy to hear we are saving you and your staff time on administrative duties! Keep up the good work!
10/10 would recommend!!!
Aspetti positivi:
How good the program looks. It's seamless, easy to use, clients love the look of proposals. It's the iPhone of home service software.
Aspetti negativi:
The only thing I could say is that Jobber is a jack of all trades, literally. It works for plumbers, HVAC, cleaning companies, and landscapers like my self. They add features and integrations to help tailor the product to each trade.
Excellent
Commenti: Very good! Would not change to any other program
Aspetti positivi:
The streamlined process is very easy to work with, everything is in one place.
Aspetti negativi:
Options for reports. Sometimes I wish it was easier to pull reports based on visits on invoices opposed to dates.
Risposta di Jobber Software
mese scorso
Hey Rolies, thanks for the review! We are so glad you are loving Jobber so far. We appreciate the feedback on reports as we are always trying to improve. If you have any other feedback or questions, please contact Support 888-721-1115 ext 1.
Awesome CRM for service business, would definitely recommend!
Commenti: One of the best decisions we made made to grow and keep track of our company.
Aspetti positivi:
Easy to use, user friendly, good customer support.
Aspetti negativi:
That there isn't more plug and play or adding features specific to industries.
Great for service work
Aspetti positivi:
How easy it is to use and how easy it is to send to the client
Aspetti negativi:
I wish that you could add pictures directly from company cam to a quote, instead of having to save the picture to the computer and then uploading.
Gets the Job Done
Aspetti positivi:
Jobber is jam packed with awesome features such as invoicing, online booking, and even a convenient mobile app. There is a also a great customer service perk of being able to text my clients and potential prospects. The offering of a free trial allows me to see if it is a good fit for my business.
Aspetti negativi:
The price point is a bit more than what I have seen with other software at almost $30/monthly. Also, I was advised I may not receive my first payment until almost a week after for verification purposes. That is not convenient for me at this time.
Risposta di Jobber Software
mese scorso
Hi Alton, thank you for this review. We are delighted to hear you enjoy all of Jobber’s features. We understand the verification process can be frustrating, but after the payout schedule will be much quicker. For any questions about Jobber payments, or if you would like assistance ensuring you are getting the most out of your subscription, please get in touch with our support team at 1-888-721-1115 option 1 or [email protected]
Jobber good partner
Commenti: The overall experience is positive as my business strives with this tool
Aspetti positivi:
Facilitates things for my clients and therefore for me as well
Aspetti negativi:
Some glitches and Customer service not very responsive
Risposta di Jobber Software
mese scorso
Hi Jerome, thank you for this review. We are happy to hear Jobber works well for you and your clients. We are sorry to hear about your previous experience with our Support team, we would love to hear more of your feedback, when convenient please reach out to 1-888-721-1115 option 1
Alternative considerate:
Get you in and keep your money and don't honor trial
Commenti: Lost Money
Aspetti positivi:
The customer service people were great. The scheduling and time sheet function was quite easy to manage.
Aspetti negativi:
I began using the trial then I receive a call from one of there team and we go over the functions of the product. I asked them about the estimating process and if I could have primary headers and then sub categories and he said yes in the description section. The problem is there is no pricing function in the description area for estimating your job. So I call and they customer service says oh it won't do that it will all have to be entered in per line to do it that way. I then ask is there a way to have services cost not show on the final estimate and it does, but if you add any products that would be bought from a store those items also would end up not showing with a price. So your bid would end up as a sub total with everything combined or you have to show everything to get it to show. Now I have just given a free pass to the owners to pass my bid around to see what I charge per line item. I called them to address this 5 days after signing up based on sales persons information and when I call them to get a refund of the $104 I paid. I asked if I could speak to billing and oh guess what billing doesn't have a phone. So I asked for them to speak with them and I get told since I paid the money to get the discount to move out of the trial and have an account I don't qualify for the 14 day guarantee. Also, the job form doesn't go along with the job from day to day. It resets to a new job form for each day. So you have to go back find the job in schedule and review there.
Risposta di Jobber Software
5 anni fa
Hi Adam, our customers have many different workflows and are some of the busiest people out there, so being transparent about whether or not Jobber will be a good fit for a business is something very important to us. Because of this we're really sorry to hear if we weren't on the same page about what you were looking for and about your negative experience. A manager on our team will be reaching out to you to gather some more information on your experience, and we'll do our best to help determine the best solution for your business.
Overall a great program
Commenti: Ease of use and quickly putting in jobs. Could do a lot better if their software handled client credit on account and texting freestyle and dropped their monthly payment to more reasonable price for small business to use.
Aspetti positivi:
Great look and ease of use. Works on all devices.
Aspetti negativi:
Compared to other programs like this, The cost for options is quite high. They are pushing more to have credit cards processed through them and have done away with paypal payments. There is only texting of canned messages. My biggest issue. Over all though the $130.00 a month for half way decent options is to high. If you pay a full year in advance then that price goes to 99.00 a month. So charging you 30 more paying by the month is another down fall for this software. To pay in advance for small business it penalizes them. Another downfall is how it handles your clients that over pay or pay in advance by applying credit to their account. I does not handle this very well at all!
Risposta di Jobber Software
4 anni fa
Hi Joel, thank you for your review and this feedback. We'd like to make sure you're getting the most value of your plan so it's more than worth your monthly investment. Please reach out to our Success Team via phone (1-888-721-1115), chat, or email ([email protected]), and we'll do our best to make sure you're getting the most value out of Jobber. We'd also like to collect some additional feedback around what could be more helpful for your business, and do our best to potentially offer some alternative workflows that work best for you and your team. Thank you again for your feedback!
Pretty with minimal functionality
Commenti: Poor experience.
Aspetti positivi:
The software did look nice. They have the touch and feel of a modern CRM / ERP.
Aspetti negativi:
The software has numerous Cons: 1. The schedule view does not have a monthly view when on the mobile app and syncing it with another app removes the purpose of a one stop shop CRM. 2. The "Two Way Texting" does not allow you to initiate conversations with previous customers, or potential new clients. 3. Route scheduling is cumbersome and underdeveloped. 4. Customer support is wildly unaccommodating and rude if you run into a snag when compared with similar CRMs that have a strong focus on customer service. The list goes on, I like to try all systems on my businesses to see what works best for both back office and field techs. This specifically was one of my worst experiences with a CRM. It was the second time I ever deployed a new system where my field techs were actually more bogged down than they were prior to deployment.
Risposta di Jobber Software
3 anni fa
Hi James, thank you for taking the time to share your feedback. Our mission at Jobber is to make running your home service business as seamless as possible, with a fast and knowledgable customer support team that has your back. We are very sorry to hear that Jobber has not met your expectations. I've shared this insight with our product teams who work closely with the client communications and routing features. We are always making updates to our features, so feedback like this can help inform how we make additions and adjustments. Our team would love the opportunity to directly address your product feedback, as well as your experience with our support team. If you're ever back in the market for software or would like to revisit these issues, we would appreciate the chance to connect with you and turn your experience around. We are available at your convenience by phone (1-888-721-1115) or email ([email protected]).
Alternative considerate:
Easy, Simple but Powerful App
Commenti: Overall our experience has been great. We haven't had to contact customer service but a couple of times and they are on top of it and that is very important to me as the admin, because I am not with my employees all day, I am at the office and when they have a problem, I point them to Jobber customer service and you guys are awesome. Our employees are able to really track their time on the jobs which in the end will help them when they apply for their own electrical license.
Aspetti positivi:
The fact that it was very easy to implement and get our staff on the app with such ease. The customer service is awesome. I can't tell you how many times I have punted questions from my employees over to the customer service chat on their own devices to answer their specific questions.
Aspetti negativi:
I wish that when we invoiced from Jobber and synced it with Quickbooks, that if we have a change on that invoice, that the change would sync over to quickbooks as well. I wish that there was like a daily journal feature that could be implemented somehow. My husband comes home at night and physically writes down all the things he did that day. So like a check list for himself. If I could get him to do on his Ipad, it would save him some time I think.
Risposta di Jobber Software
2 anni fa
Hey Candi! This was such a thorough review, thank you so much for taking the time to share your thoughts here! We especially appreciate your notes about wanting updates to sync to QuickBooks and some sort of journal space to hopefully save your husband some time. It sounds like the journal especially would be a big help for you two, so that's great feedback for us to have. Thanks again!
Good, could be more customizable.
Commenti: We are able to make use of most of the features. For the price, it is worth it. We mainly use it for scheduling employees and keeping track of timesheets. Also, the client Database is quite useful.
Aspetti positivi:
We like the scheduling and the client portal.
Aspetti negativi:
We don't like the invoicing procedure. Having to add everything from the timesheet to the job is tedious and could be done easily with a change to the program.Why not have the option to populate the invoice with all of the current man hours/visits that are on the job when generating an invoice?
Risposta di Jobber Software
2 anni fa
Hi Jordan! We really appreciate your review of Jobber and your feedback! We'll certainly send your comments to our developers. If you ever have more feedback for us, please reach out to our Support team and they'd be able to provide it to our developers. They may be reached at 1-888-721-1115 opt 1, [email protected], or you can send us a message through live chat. Cheers!
Has potential-needs work
Aspetti positivi:
Field staff are able to easily track time in their mobile apps. Client hub is starting to be a valuable tool, it needs work though.
Aspetti negativi:
You can't chat with field workers on their apps. It's difficult to bill from the mobile app. The time sheets don't properly sync with quickbooks. You can't sync your own/bank merchant account to jobber payments. Refunds take 5 days to process, you can't issue partial refunds, or take partial payments. you can't mark an invoice partially paid (construction typically does a 7% hold back of funds) It's tough to see which invoices are still outstanding. Payments do not automatically apply to invoices in quickbooks. No way to edit outline of client reminders to not include appointment times- we would like to only include appointment dates. You can't issue a credit on an invoice. you can't see aged receivables by client. You can't set individual staff availability ie; some needs monday off so it's blocked out. Instead, you have to enter a basic task and complete/delete it so your calandar doesn't get bogged down. You cant batch complete tasks jobs-need to auto complete late visits. you can't set individual payment terms for different types of clients - (one that would be really helpful, would be if issued before a day of the month, its due the following month on a day. needs an hr area for staffing meetings and notes. Clients don't like how they're currently accessing client hub- one suggestion would be a mobile app or a save to favorites button which is easily recognized by clients.
Risposta di Jobber Software
7 anni fa
Hi Andrea, Thanks so much for taking the time to provide this thorough feedback. We wouldn¿t be able to build a product that helps businesses without feedback like yours! It's great to hear that your team has been able to easily track time out in the field and that you're seeing value from using client hub. We've noted this specific feedback for our product team to look over and use to help drive future feature updates. We do recognize there are a lot of features that would make Jobber even better for our customers. Because of this we¿re always pushing out new features and updates, so hopefully we¿ll be able to cross some of these items off the list for you down the road! - Rebecca from Jobber
Best Software company
Aspetti positivi:
What I most like about jobber is the ease of control and the client portal, my clients love being able to go in to their each unique portal and check on reoccurring jobs and upcoming visits.
Aspetti negativi:
What I most dis like about jobber is the incoiving because i sometimes have to do it twice but this is not that big of a deal as i am automating everything.
Risposta di Jobber Software
2 anni fa
Hey Cade! We're so glad your clients have been enjoying using the Client Hub to keep up to date on their upcoming work, that's so cool! If you're open to it, our team would love to chat with you about your invoicing workflow to find out how we can help streamline that for you and make things as easy as possible. Feel free to reach out to us at 1-888-721-1115 (ext. 1), [email protected], or by live chat. It'd be great to hear from you! Thanks for sharing your thoughts here too, we really appreciate it!
Such a lifesaver!!
Commenti: The customer service is the real winner in this company. They will always go above and beyond to get things figured out for you no matter what it is.
Aspetti positivi:
1. Having our own number when we were on the grow plan was fantastic. 2. Two way texts and appt confirmations3. Route scheduling4. Being able to design your own work orders and invoices with adding your own fields.
Aspetti negativi:
The fact that we love having all the features of the grow plan but we are a two person company and cannot see paying that much for it. We should be able to add on features.
Risposta di Jobber Software
2 anni fa
Hey Raymond! We appreciate you taking the time to share your honest feedback with us very much, thank you! Given that you're a two person company it makes sense that Grow would be a bigger commitment and adding on features as needed instead would be more of an ideal solution for your needs right now. That's good to know! Our Support team will be so happy to hear they've been able to help you out in the past and that you had a great experience with them. Thanks so much again!
Good but not great. Extremely slow to implement functional improvements
Commenti: The biggest benefit for my industry is to have an all-in-one software that lets me manage clients, scheduling, billing, and reporting, and most importantly track and log my pesticide usage - which is a legal requirement for my industry. It does the first 4 things really well, but the chemical tracking is such a cumbersome, poorly designed abomination that I'll jump ship in a heartbeat the minute I can find a comparable CRM solution.
Aspetti positivi:
It's easy(ish) to get started. There's a lot to learn, like any software, but once you get used to it it's pretty good. Menus could be better, there's important features hidden in weird areas, but there's not so many different areas to explore that it's overwhelming.The ability to integrate a contact form into a website is a big one, it makes grabbing all of a customer's basic info a snap. Creating quotes, jobs, scheduling visits, invoicing, follow ups, all a snap.The mobile app is OK, could definitely benefit from improvements though. Hard to use an app that doesn't have any offline functionality whatsoever.Customer service is decent - though it used to be GREAT. Wait times are now very long, but the staff are all friendly and knowledgeable.The ability to create your own (service) reports and job forms to attach to visits is an important and useful feature for my industry. Attaching photos and other relevant files is quick and easy.
Aspetti negativi:
The short version of complaints is that Jobber devs simply don't listen. Ever. Years of submitting the same recommendations and complaints and nothing gets addressed. And I'm talking about fundamental critical changes that are vital to my industry, not cosmetic things or little bugs. But no, just the same lip service from the CS team "we'll certainly pass this along to our dev team". All they seem to be focused on improving is the offerings in their app marketplace, finding redundant integrations that no one is asking for or needs.Jobber is VERY expensive, which adds to the frustration of being ignored. If it fits your needs as is, great, but don't expect any changes.The mobile app can't be used properly offline. It won't even launch if there's no data. So if trying to access your schedule to find the address for your next appointment you'd better hope you took a screenshot of your day in the morning so you know where you need to go.Jobber doesn't push changes to client changes to QBO, instead it relies on making the changes in Quickbooks to be pushed to Jobber. We're using the CRM software as the primary tool to manage all aspects of client info, yet we have to open a completely different software to save changes to certain info.Pesticide use records. The whole thing is a mess, from top to bottom. Period.The system sends WAY too many emails to clients for various functions. I'm often marked as a spam sender and vital communcations are missed.
Risposta di Jobber Software
anno scorso
Hi there John! Thank you very much for taking the time to leave us a detailed review. Jobber has been, and continues to be, built on customer feedback and we acknowledge that suggestions that are provided to us might not come to fruition. We prioritize development based on customer impact to the majority, but we encourage you to keep sharing any ideas you have and check the Product Updates area for future changes. With our new app design, certain functions were created to allow for unsaved items to be stored until a connection has been restored. However, this is just a start and we know there is much more we can do! We'd also love to hear what your needs would be for further offline functionality. As for our sync with QBO, we are in the process of releasing a new version of the sync which will look at Jobber as the source of changes, so we also encourage you to reach out to us as migrations to this new sync is now available. Finally, with the emails that we send out to your customers, this can be refined and we'd also like to know more which ones they are finding to be noisy or annoying. We really want to stress how important it is for us to understand your needs and appreciate you sharing your thoughts. If you reach out to us, please be sure to mention that you left a Capterra review and we can speak to you directly about your feedback. Take care!
The Best Customer Service and Great Software
Commenti: Putting tablets in the field with time tracking saved us at a lot per month in labor by holding workers accountable. Administrative time/hassle was greatly decreased. Probably save 3-5 hours a week over old software (Zenmaid). Peace of mind. It is very very nice to feel like I have a team (Jobber's support) to help us if we have any issues. It's like a free insurance policy.
Aspetti positivi:
I bought a cleaning company summer 2017 that does about 500 homes per month, and needed to switch from the clunky and often failing cloud-based software we used before. I talked to several companies like Jobber, but was blown away by Jobber's level of customer service. They explained things and helped me for as long as I needed them to, to feel comfortable with switching to them. We are about four months into active use now and my expectations have not been unmet in any regard. The continued support is amazing -- any time myself or my office people have questions we hop on the chat and are quickly responded to. The best part is that Jobber continually gets better -- they are continually seeking ways to add more value to their product. User-wise, this product is great. It is so fast to navigate (no lagging between pages or searching for something). We have six crews in the field with tablets, and are able to see when and where they check in and out of each job. We can pull up a map view and see all the homes that are done so far in the day. We can easily add a crew to a home if we want to send additional help, and their tablet is automatically updated with that information. If you decide to use Jobber, be sure to know what you are doing when you enter all the customer information. Pay attention to the different areas of custom fields "Client", "Property", "Job" etc. and how they populate and do not populate to other areas. We lost some time there.
Aspetti negativi:
Currently would like to see: -Automatic emails for followup able to be sent without having to close a job -- just by marking it as complete. It would be ideal if you could set the frequency of this contact -- such as every time, once per month, once per quarter, etc. I don't have many cons off the top of my head. In my opinion it is a phenomenal value for what you get.
Risposta di Jobber Software
6 anni fa
Thanks for your detailed review! We're so glad to have you on the team too. We'll be sure to share your suggestions with the team :) As always, just let us know if you need anything!
Jobber user since early 2016
Commenti: Jobber is great - Still needs improvement - We will continue to grow with Jobber!
Aspetti positivi:
Jobber is great & I love it. Since day one we have adapted & curtailed our layouts & formats to what Jobber has to offer - It has worked out very well! JOBBER IS GREAT! I strongly recommend Jobber! However, there are some things that I would love to see changed! Question No. 1 - "Why can we not use BOLD, ITALIC, UNDERLINE, HIGHLIGHTING, ETC (Format options)?" I have been asking this for yrs!Question No. 2 - Can Jobers improve on the accounting side of things? For example: If a customer of ours has a credit of $200 (on their account) & we send them an invoice for $100.00 ***I would like to see this communicated to the customer better! - In British Columbia, our power company (BC Hydro) has a good format that will advise customers that no payment is required (Due to their credit) ***I wish Jober had stuff like this, I wish the accounting side of things was more diverse.
Aspetti negativi:
"Why can we not use BOLD, ITALIC, UNDERLINE, HIGHLIGHTING, ETC (Format options)?" I have been asking this for yrs!Can Jobers improve on the accounting side of things? For example: If a customer of ours has a credit of $200 (on their account) & we send them an invoice for $100.00 ***I would like to see this communicated to the customer better! - In British Columbia, our power company (BC Hydro) has a good format that will advise customers that no payment is required (Due to their credit) ***I wish Jober had stuff like this, I wish the accounting side of things was more diverse. I HATE IT WHEN JOBBER IS DOWN!!!!!!!!!!!!!!!!!!!!!!!!!!
Risposta di Jobber Software
anno scorso
Hi Clayton! Thanks for leaving us such a detailed review! We really appreciate the feedback you provided about text formatting and credits, and we will be sure to pass it along to the appropriate teams. We would love to be able to develop features based on all the suggestions provided to us, and we're always happy to take any feedback you have as it does help us better understand where we have room to grow. We can never make guarantees about updates, but please always feel welcome to share your ideas with us and know that we love to hear them!
JOBBER HAS IT ALL BUT FALL SHORT ON THE BASICS
Commenti: The basics of what Jobber is built around is route scheduling and can do so much more. The basics of being able to simply organize routes while out in the field (like other apps offer) has been overlooked
Aspetti positivi:
Jobber is a great idea with excellent customer support. The support for this product is through the roof excellent! The overall programming is huge, you can do a ton of stuff with Jobber.
Aspetti negativi:
The Achilles heel is this; jobber is designed to be used as a route manager for administrators and employees. The idea is that an employee can load up his or her daily tasks and go to work. From an employee’s stand point that is easy enough. Click on the first job for the day and they are off . . . . . First part of the problem we are experiencing with jobber is that if the employee is not within a good service area the photos and service notes for that home will not upload AND WILL NOT be kept in cue until the employee gets into a decent service range. If you have spotty service where your route is this will not work for you. You'll end up going back to paper logs. FOR AN ADMINISTRATOR - jobber really sets up work nicely for the day, week, and month very nicely BUT has some really important short comings that you should be aware of PRIOR to starting this service..... As an administrator you cannot mass assign or unassign routes to and from employees. You cannot memorize the modifications to a daily route but one click. JOBBER needs to be able to allow us to set up routes as a whole NOT just individual’s one at a time to create routes. FOR EXAMPLE: we need to be able to go into a master list of clients, click and drag those clients into a “MONDAY A” route and or a “MONDAY B” route and the same for Tuesday and Wednesday etc. etc. . . . . if we want to make changes to a route as a single entity we should be able to do that as opposed to what we have to do now which is change each individual client to be on a different day one at a time for the next 6 months and or 10 years FOR EXAMPLE, we have three routes per day each route has approximately 20 visits. If an employee calls in sick and we need to reassign 20 visits to another employee we have to do it manually for EACH CLIENT as opposed to just reassigning and entire route to another employee. WHAT WOULD BE MOST HELPFUL AND CURRENTLY NOT AVAILABLE FROM JOBBER, would be to adjust routes on the "map" page and have it ask us if we want to memorize the reorganization of that route for all future visits or just that one day. The way that it is limited requires me to go in and manually change EVERY JOB ONE BY ONE to the route organization. This process takes approximately 1 to 2 entire minutes to complete depending on whether or not the visits are reoccurring for the next 6 months or six years . . . . . 1 to 2 minutes times 20 minutes obviously doesn’t work for any administrator at all.....the only way around this is to make the changes daily or weekly which is labor intensive and your will be paying for this each time your employee has to redo the routes.
Jobber A Maybe for Business
Aspetti positivi:
The software is ok, but has great online support.
Aspetti negativi:
Very poor features, like text communication to clients does NOT go into client communication on the client personal log/file. It is housed in the text platform in jobber. So you have to look into two area to find out all comm. on one client. Quote from Jobber support: With the texting service it is through an integration with Twilio, this is part of why it is separated. Were you specifically looking to search for a chat history with a client? Thank-you for sharing this, it sounds like you would like to be able to have the client communications sent out via text also populated into the communications folder under the client profile (similar to emails), I do apologize this isn't the case at the moment. However I will share this with our product developers to consider for future iterations. Also if you want to run a simple report like show me all my clients in Az. or Cal. Quote below from Jobber-support. "The report will show all clients and not just AZ. Unfortunately none of our reports are able to filter by ja specific a state/ area if you service multiple areas. The Excel document would have to be downloaded and filters created in Excel. I can understand how having this available would be important and I can pass this feedback along to our Product Development team."
Risposta di Jobber Software
2 anni fa
Hello Joseph! Thank you for your review and feedback! Jobber is always updating and evolving, and we appreciate hearing how folks would like it to behave as this helps us understand what matters most to you. It looks like our Support team has sent your feedback to our development team and hopefully this can be something that is addressed in the future. Please feel welcome to reach out again if you have any other suggestions or feedback for us. We would love to hear from you!
Expensive for minimal features and support
Commenti: Jobber is good for someone just starting out due to it's ease of use but if you want to do any MailChimp or resending quotes you better be willing to pay a lot of money. The companies major claim is to help small business but they rob you blind in overly expensive monthly fees and payment processing.
Aspetti positivi:
The layout is the best part. Calendar is easy to read and simple for set-up. Sending quotes is also great as they are easy to read and pre-populating the items
Aspetti negativi:
They are extremely expensive if you want to do anything past the basic functions. They really force you to use the top-tier plan if you want to do anything. They have the highest credit card fees in the industry and most expensive monthly plan. Jobber costs my business over $1,000 a month and we do about 90% of our transactions through EMT to avoid their crazy fees. The office isn't open on weekends at all or in the evenings which I find hard to understand when many of their user base would be working during the day on site and no able to access a computer.
Risposta di Jobber Software
4 anni fa
Hi Adam, thank you for taking the time to leave a review. We're so glad to hear you've been having a good experience getting your calendar organized and quotes out with Jobber. We pride ourselves on offering competitively priced plans and payment processing fees, and typically hear that our prices are heavily justified by things like the value of time savings, customer service, and increased cash flow. We'd love to work with you to make sure you're getting the most of Jobber, so please reach out to our Success Team to chat more. We've recently expanded our evening customer service hours to offer support in the evenings and we're always adapting our customer service based on customer needs, so thank you for this feedback!
Job Management streamlined
Aspetti positivi:
#1! Customer service is over the top! Whenever we open a chat we get an answer within minutes. If the answer is no, it gets passed along to the developers. From Quote to Job (including time tracking) to Invoice to Customer follow-up survey, Jobber has streamlined our process. The sync to Quickbooks has all but eliminated double entry. Employee acceptance has increased as the mobile website has become more user friendly, even on the smaller screens. Our crew leaders can look at Jobber to see the details the estimator has included in his quotes, and updates as expenses and time sheets are entered. Team members clock into and switch jobs seamlessly in the app (as long as they have signal-we are in the mountains of southern Vermont). They can also make adjustments and notes on their time sheets. The majority have left paper behind in favor of this system.
Aspetti negativi:
Jobber is not a Lead management tool. We created a work-around by creating a Draft Quote for each new lead so we could pull a report to see how many new leads we have, when they were received, and from where (we added a custom field for Lead Source). The reporting is good, but in order to get real data from reports we have to export and download and work with them in Excel. Not terrible, but a little clunky. For example, on the Quote reports the date sort is only by "created date", so at a glance we cannot see which or how many were sent, won, or archived within a particular time period. Entering Expenses to jobs does not sync with QB.