Informazioni su Rydoo
Rydoo è una soluzione per la gestione delle spese di viaggio e aziendali utilizzata in tutto il mondo. questa soluzione end-to-end consente di gestire ogni aspetto di un viaggio. Tutto qui.
Email forwarding, OCR via app, great reports, good pricing model for freelancers.
What made the experience exceptionally bad, was that their cancellation procedure easily tricks you to to put the account into a "read-only" mode, instead of deleting it all together.
Filtra le recensioni (193)
Great for startups
Commenti: Expense managementTravel policy management
It is easy to deploy and set up with the help of the teamIt is cheap and affordable for startups
It is a more basic solution comparing with Concur so the integrations with the accounting tools are a bit more basic
Alternative considerate: SAP Concur
Perché passare a Rydoo: When working at the startup I choose Rydoo for the pricing
Traveling and spending on a regular basis couldn't be easier with it
Commenti: From scanning through submission, Rydoo provides a user-friendly application that breaks down the process into a series of distinct phases. Streamlining the process of creating and uploading tickets, which are immediately converted into the necessary data. Prior to rydoo, it would take longer to acquire approval for spending. Due to the fact that this method is more well-structured, there is less of a possibility that an expenditure payment would be missed.
I appreciate the tool's simplicity and the helpfulness of the support staff. The ease with which I was able to enter information and obtain reimbursement for my costs; the simplicity with which new expenses could be added and existing ones could be updated. It's awe-inspiring that the worth of factors is automatically recorded.
There are few possibilities available. The software appears to have a slender feature set. Ex. Compared to your primary currency, you can't see the conversion rate. There are instances when we need to alter the scan too much; keep moving forward with scanning and intelligence to automatically fill in the data.
Customer Service is Important for a product like this -- Rydoo Doesn't Offer That.
I had to cancel my subscription to Rydoo because my bookkeeper required me to use another software. I go to cancel and realize it's one day past the day they had renewed my subscription for a year. Not thinking it was a big deal I wrote to them and asked them to cancel my subscription and refund me since I was moving to another software. They took TWO WEEKS to return my message (after a few more from me) and then said no, they had told their manager and it couldn't be done.
Obviously annoyed I went into the software to cancel the annual subscription so I wouldn't forget this. A month later, my accountant asked that I download all the receipts I had from Rydoo. So I pop in to export my files and to my disappointment I couldn't because I had cancelled the subscription. (it was now read only..) The only way to do so was to RENEW MY SUBSCRIPTION AGAIN. Now, I wrote them explaining the issue and I get 1 email a week that basically just asks me over and over "what's the issue?" which I cannot BEGIN to explain how annoying that is. The worst part is if I renew even for a month just to export my files, I have to renew for 3 users because that's what I cancelled on. No one will help me correct this on their side so I have to pay 3x the amount for 1 minute of use. So in short, The customer service is obviously brutal, the payment structure is broken and when you need them most, they are nowhere to be found. Do not waste your time.
The ease of sending receipts to my email was great - but receipt bank could do that PLUS they have great customer service.
- Their payment structure is awful. I tried to change users/permissions to pay less per month and they wouldn't allow me. - They charged me for a full year and would not let me be refunded (even though it was the day I was charged on my VISA) and when I tried to export after I cancelled I had no access (even though I paid for the year). - The customer service is absolutely terrible - I've had to wait weeks for answers to simple questions.
Making Expense Reports A Breeze
Commenti: I'm in the entertainment industry as well as I have a business that I run from home. I need to differentiate the different parts of my life and make the reporting of my expenses easy for my accountant. I travel around the world performing and so there's various expenses, or write-offs, that I need to keep track of. I was using another company for a few years and they're going out of business. I searched for a company that could handle my expenses the way that I was already used to. In my search, I found Xpenditure. They have literally made 'expense reporting a breeze'. Even in my trial period, I needed some help in setting up my different expense reports and the customer service is GREAT!. I was a POTENTIAL customer, and the customer service treated me as if I was already a customer. Once I was helped with my setup, I haven't looked back. I've already recommended Xpenditure to some of my colleagues and will continue to do so. They have a customer for life.
As I mentioned in the review section, the customer support is phenomenal. In my trial period, I was treated like a customer that had already been with the company for a while. That's very attractive to potential customers. Also the ease of use, the mobile apps they have, so you can report your expenses on the go. If you need different types of expense reports, such as I do, they can accommodate that with no problems. Also, in traveling around the world they have a dropdown box for the different types of currency that you're using in a particular company. The pricing is very reasonable and you get a lot of bang for your bucks. Whether you're a big company or a self-employed person, it doesn't matter, they can accommodate your needs. I would say that they're a company that definitely over delivers but is very unassuming. I'd never heard of them until I did a search. I read a little bit about them, while I was checking out other companies, and Xpenditure won! Xpenditure treats people the way they want to be treated!
At this point, I'm in my third month and I currently don't have any complaints. If I need any help, I contact customer support and they help me. No cons!
OMG THIS IS THE BEST THING EVER
I was so tired of working with bills and excel sheets. I cant explain how much time is wasted every single day doing this crap. After all, time = money right?
Then I found this gem. I contacted Charlotte on the website and asked a whole buncha questions and tested how the website works, and WOAH was I amazed! Its as simple as clicking a picture from your smartphone. Got a problem? Ask someone in the chat and they'll respond within 15 mins. Where else is the customer service so fast? Exactly, nowhere else. Would I recommend it to my colleagues? Oh hell yeah. Would I get subscription for year two? Definitely. This is my life long companion now. Really good job guys, kudos to you.
Easy to use Prompt Response from the staff and they are kind :) Nice UI Comes with an App that you can use to click pictures and upload Export to PDF and Excel sheet. The invoices are numbered and the pictures are attached in the PDF, this feature got me.
In the app you manually have to turn off Reimburse every time you click a picture. (I could be wrong) Cannot upload PDFs of the scanned bills from CAMSCANNER.
Lets you power through a big stack or pick them off one at a time on the go
Commenti: I have used this both to catch up on a huge stack of receipts or add them on the go when travelling. Painfully I had a stack of over 100 receipts that got dumped on me. Clearly going to have to teach some employees the basics of travel and expense reports. ;-) Anyways, so far so good. All of them are uploaded and I am just going through to tidy them up. It gets the names, dates and amounts right 95% of the time. When it didn't the receipts were faded etc. You can separate the taxes out by adding the tax rate for the various jurisdiction you were in. Did up a PDF report and it was pretty slick. First time I've tried one of these apps and actually can tell I will stick with it. Entering them on the go is pretty awesome. Snap and pic and then clean up the details. Perfect way to pass the time in a cab or at the airport. Instead of on the couch at 10pm like I am now...never again.
Accurate, efficient, simple, sales taxes easy to add, reports seem great
Support area of the website is kinda lame. Parts of it require you to log in but it doesn't recognize your password.
Good scanning, reliability an issue
I use Xpendiure for the fact that everything I scan is recognised, even handwritten restaurant bills.
The user facing software has a number of issues however:
* Occasionally it stops syncing, or starts to give an error when uploading and I need to reinstall
* Its impossible to add a new category from the Android app
* the overall app interaction is a bit clunky - would benefit from a good UX designer review:
- target areas for major actions are small (e..g 'add' button)
- asked same questions repeatedly (e.g. to use camera)
everything I scan is recognised
* Occasionally it stops syncing, or starts to give an error when uploading and I need to reinstall * Its impossible to add a new category from the Android app * the overall app interaction is a bit clunky - would benefit from a good UX designer review: - target areas for major actions are small (e..g 'add' button) - asked same questions repeatedly (e.g. to use camera)
Easy Way to Track Expenses
Commenti: I have used Xpenditure for almost year. Most of that time was at a company that used it, and the pdf expense reports were extremely convenient. Now, as a 1099 employee, it has made tracking my expenses and saving them in pdf the best possible solution to providing secondary way to confirm my expenditures. Oh by the way, the price is right too. Steven
-PDF reporting with pictures -App -Website w/expenditures graph -Price
-It does take a while for the pictures to load...not too long...but in the inpatient world of today it does take some time.
Expenses made simple
Commenti: This has made my life so much easier, I used to use other apps for expenses but they were unreliable, more expensive, unsuitable for use in the UK or less comprehensive
SImple to use, quick, automatic scanning and dropbox support makes it a breeze (just add PDF to dropbox folder and it automatically extracts all the information!)
New app crashes alot but likley this will be sorted with updates (the support team assures me)
It does what its supposed to
Once you've been given access, it easy to find where you are supposed to upload your receipts. It's hard to fail with this software.
I always get the feeling that theyve designed it furst and the added functionalities and not the other way around. It looks really nice, but it does not contain a lot of functionality. The functionality that is there, you really need to click around to find.
The solution that will allow you to keep track of expenses!!!
Commenti: Xpenditure is a very convenient solution, especially their mobile app. I find their desktop version to be slightly more difficult to manage, but still fairly easy. This helps people keep a better track of their expenses and makes it easier to validate and verify with the instant picture option.
Our organization was looking to go paperless as much as possible. We were suffering from a lot of paperwork in this department while handling all business travel related documents/receipts. We had been researching many solutions that are available on the market but the most flexible one was Xpenditure. One of the best things was implementing this product. We had a great experience to work closely together with the Xpenditure team in order to align the product with our business needs. We were very impressed and highly appreciated that they always listen to what the needs are of the customer. If they can not come up with a solution immediately they will take the point with them and come back.
Best expense management software/app EVER !!!!!
Commenti: I have a small firm and have had a lot of time and opportunities to check out many North American and European software and apps and compare them. Xpenditure has passed all the certainty and accuracy tests and I am confident that when I upload the receipts at night time, and I'm talking about a lot of receipts!!!, the next morning fields are accurately extracted and lined up for me for approval. The app is smart so it recognizes your previous entries and habits and will adjust itself to your needs. Support is amazing, I would say better than all those big shot companies. Love it! and recommend it to everyone for both personal and business use.
Excellent Expense Tracker
Commenti: One of the best features of Xpenditure is the ability to convert photos of receipts into actual data that you can categorize, assign expense accounts to, and track as part of projects. I used to perform this task manually, entering the data from receipts into a custom system, then taking a photo of the receipt for safe-keeping. It was a weekly chore, that took up at least an hour per week. Now, it takes me seconds to take a picture of the receipt with my phone, and simply let Xpenditure do the rest. Great product!
Easy to use. Decent mobile app, better web front-end.
Initially, it took time to figure out where the categories / accounts were hiding. It would be nice to have a default currency setup. Sometimes, the application assumes I'm using a different currency, other than US dollar. Instead of asking me to verify something each time, it should just default to US dollar.
Risposta di Rydoo
7 anni fa
Thank you for your review Alex! It's possible to set your default currency in your personal settings.
Single best business app I use
Commenti: I travel extensively all over the world and am horrible at keeping up with expenses leading to painful all-day "catch-up" sessions when my accountant gets on my case. This service takes all the pain out of doing expenses. The OCR feature is pure gold and I love how it tries to figure things out on its own. After I do a quick run-through to make sure all is correct, a simple step creates an expense report that I can send to my accountant for processing. Super simple. I used to work at large Fortune 50 companies and wish they had a system this simple (Oracle can learn a thing or two from these guys). Only negative side is the slow response and minimal communication when solving small problems. For example, I've let them know that when I pick a trip on the IOS app, by the time it's processed, the system often tries to outsmart me and changes the trip. Also, since it knows what country I'm in, the processing should default to that country's currency unless it's clear that it is another currency. I've fed these and other small things to customer service, got thanked for them, but then they seem to be in a black hole somewhere. I have many other suggestions from daily usage but don't bother. Overall, though, I can't recommend Xpenditure enough. Has already saved me countless hours as well as reporting nightmares. Now do something similar for multi-country/currency invoicing. :-)
Great expense tool !
Commenti: We love expenditure ! Great tool, web-service (interface) could be a bit faster sometimes (if you use on a daily base) - just scan and you are ready !
- scanning service with great OCR - in belgium you can loose the original receipt (they keep it for 10 years) - swift interface - superfriendly support
- interface a bit slow sometimes (probably because of growth -- invest in servers :-) ) - can't ready directly from KBC (important bank in BE° - cannot integrate with yuki or exact offline (only the online version which is a non go for our account because its too slow) -- so more export/api option should be recomended
Commenti: I have enjoyed getting ride of all the receipts Xpenditure has cut our time and paperwork by 75%. Thanks
Ease of managing receipts
After updating my phone it seems a little slower to start up
Great Customer service
It is user friendly and I like that you can customize just about anything. The reporting side has several options and is compatible with Quickbooks.
The mobile app has some gliches from time to time so we have to re download the app. I would like an easier way to attach multiple pages for a receipt.
Commenti: I started with xpenditure last year when i was doing my taxes and thinking "there must be a better way" to organize my receipts. This app/software has a lot of functions that I do not even use. I mainly use it for nonreimbursed work expenses, keeping receipt from travel for work, etc. Between my husband and I, there are 4 LLCs and 2 personal taxes getting submitted to the IRS each year. After seeing the report I was able to generate for the accountant, he is on board now and using the app. I like it and while I don't know how to use it to the fullest potential, the customer support is really great.
ease of use from phone to photo receipts
Too many receipts bogs down the system. I photo-entered receipts yesterday from a week of travel and the app is still trying to upload them. I am worried that it won't work and I will have to do it all over again.
Great product, recommended
Commenti: This product by as greatly simplified the expenses process for us. The ability to capture and dispose of receipts, to summarize expenses and to automate aporoval workflow is excellent.
Simple and comprehensive
Aporoval set up not so Simple
I love it because make everything is easy and automatic data recognition is fantastic
Dashboard can be better, navigation sometimes is strang and labels sometime not clear . UX can be fixed, you need an UX test. Create a a report is not clear, integration with debitoor is has some problems in control panel.
Great product so far
Commenti: I need to track reimbursable and non-reimbursable expenses. So far this has been the easiest way to do so. I plan to integrate it with my accounting software as well.
How easy it is to import, categorize, and edit information. I like that I can track all kinds of expenses as well as reimbursable expenses.
Loading a bulk of expenses takes a bit of time, especially when you must click on each one to edit. My only other complaint is about the iPhone app. I wish the taking a photo of the receipt, it would crop out the surrounding area and make it look like a scan like scanner apps do.
Risposta di Rydoo
7 anni fa
Hi Derek, Thank you for your valuable feedback. I'm happy to announce that we're working on a new mobile application containing 'the scanning & cropping feature' you described in your review (along with some other cool improvements). The good news is that you already can subscribe for the beta version here: http://beta.xpenditure.com/. Don't hesitate to contact us if you have other remarks or questions!
Expenses Made Easy
Commenti: I have been using Xpenditure for a few months now and can thoroughly recommend it. Very easy to use and saves me at least couple of hours a month in the expense claim process. Love the ability to report at the end of each month with pictures of all receipts. So easy to snap a picture on your mobile device and have all your claims ready for review/approval at the end of the period. I was going to give 4 stars, but as the mileage sub rate has just been released, I have boosted to 5 stars. Well done, you have now completely converted me from manual entries and I also no longer need to use TripCatcher for my mileage too.
Risposta di Rydoo
8 anni fa
Hi James, thanks for your kind words, we really appreciate your feedback. We're glad you like the mileage sub rate, and we hope we can surprise again and again in future releases.
Commenti: For me this tool is a simple and very efficient way to handle all those burdensome expense notes. The risk of
ease of use and perfect reports for the accountancy
Only a few details: pictures of notes are always rotated 90° when I take them. But it's extremely easy to rotate them back
Great App and great service!
Commenti: We use it to manage expenses for a small start up. It's the best option to report expenses we found after great searching. It does exactly what we needed: to see where the money is going away.
Really easy to use. Even our most senior partners learned to report their expenses after a short tutorial. It's really intuitive. Costumer support is also great.
It's a little bit expensive, but it's worth it. Free software doesn't work well with teams.
Commenti: Used Rydoo for all company's trips. The app makes it easier to submit the expenses as soon as possible so you don't forget to do so
- The app is very functional and makes it quicker to submit expenses- Good overview of expenses to submit
- A lot of pictures are not supported when submitting the expenses- Section like Transactions were never used. Is it for business cards?- It'd be good to have an automatic rejection of expenses that do not respect company's budget