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Informazioni su SalonIQ

Permette di distinguere i lavoratori autonomi dal personale dipendente. Al 100% basato sul cloud. Integrazione di Treatwell. Con sede nel Regno Unito, fornisce formazione e dimostrazioni in loco.

Ulteriori informazioni su SalonIQ

Aspetti positivi:

It's easy and self explanatory to work your way around. I like that I have ascess to my client records cards at the touch of a button.

Aspetti negativi:

The lack of overall advice and it hasn’t moved us forward as we thought it would.

Valutazioni di SalonIQ

Punteggio medio

Facilità d'uso
4,6
Servizio clienti
4,7
Caratteristiche
4,5
Rapporto qualità-prezzo
4,5

Lo consiglieresti?

9,0/ 10

SalonIQ ha una valutazione complessiva di 4,7 stelle su 5, calcolata sulla base di 101 recensioni degli utenti di Capterra.

Hai già usato SalonIQ?

Condividi la tua esperienza con altri acquirenti.

Filtra le recensioni (101)

Utente Verificato
Utente LinkedIn Verificato
Vendita al dettaglio, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Salesman should be careful with what they promise

4,0 6 anni fa

Commenti: It's like I salon just web based . I like the reports available. The year on year comparison is always great for a quick health check .
I would really like a phone call as the deposit system still isn't set up and I have done everything I can

Aspetti positivi:

Internet access to the diary . Internet booking and the chat button to customer services . Although I have to keep looking up conversations because a response can take a while it's more like a three week conversation.

Aspetti negativi:

Not being able to access reports from the hub . Not being able to set up internet booking deposit. Costing more than my previous software. It seems that our internet connection which is 9/14 Mbps isnt fast enough for big reports or to operate the software quickly . If I need a faster connection this could cause me a few problems with our telephone system

Risposta di Intelligent Salon Software

6 anni fa

Thank you for your feedback. I would like you to contact me directly David Levine CEO if you feel the salesman was not 100% with you. It appears you are not 100% happy and I would like to make sure you are. The deposits are straight forward to setup and you should not be paying more than your previous supplier unless you are using more of the features, we pride ourselves on grear Value for money and as a salon owner myself, I am committed to providing the very best to our clients. The fact that you say it is just like i-salon means you can not be using the system effectively as it has many significant benefits over i-salon. I would strongly recommend you undertake a free system review with us and we can see how you can get more from your system. It is a shame you felt you had to remain anonymous as we would obviously like to make contact with you and address all these issues.. All the best. David Levine

Alicia
Director (UK)
Servizi ai consumatori, 2-10 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Best software for hair salons

5,0 6 anni fa

Commenti: Two way texting has reduced no shows and late cancellations, GAS has given us a great marketing tools without spending lots on advertising. Advantage being able to monitor its results and the money it is bringing in.
Overall its amazing.

Aspetti positivi:

So easy to use (and I am a real technophobe) , amazing training at the beginning and continues as and when you need it. Online support is brilliant with manuals all being at a touch of a button. The telephone support is second too none, everyone is so friendly and helpful and they never make you feel like your asking a silly question. I am not a hairdresser personally and knew nothing and Representative held my hand and set everything up, the great thing is she is a hairdresser and they have a hairdressing business so they know what we need and to implement in. Seriously I couldn't of done it without her. Two way texting is amazing, the GAS has brought us amazing customers through our door without splashing out on loads of advertising but getting clients to recommend and they and their friends get an amazing offer. They have just started a weekly email to owner/managers regarding weekly targets which is totally fab as it saves time looking at different reports, its all produced on one email each week. Staff can access their own diary and see what clients they have and you can restrict on what can see and can't see and do. What more could you want, everything you need in one package at a very reasonable price.

Aspetti negativi:

I will be glad when there is just one main system as we have to swap to the hub, but thats mainly because Im not very good at getting to grips of this other system.

James
James
Director (UK)
Vendita al dettaglio, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

A comprehensive package, but slow and not always intuitive

3,0 6 anni fa

Commenti: It's been OK. Support is pretty helpful, but chat response is often slow or not there. Easier on the phone.

Aspetti positivi:

Highly configurable, generally easy to use, online access is good, a range of useful additional services (such as marketing emails).

Aspetti negativi:

Can be very slow. Sometimes gives up when generating reports. Menus are confusing. Online booking/payment component is very dated and lacks configurability.

Risposta di Intelligent Salon Software

6 anni fa

Thank you for your review James. It's great to hear you liking the configurability , ease of use of the system and our marketing features. We are continuously monitoring the speed of our response time on support calls and chats. Any methods that can be implemented to make this more of an immediate experience for our customers will be put into place.

Jessica
Manager (USA)
Vendita al dettaglio, 2-10 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Excellent

5,0 3 anni fa

Commenti: Overall I love this software. I love being about to contact customer care 24/7 and the features they offer are too notch!!

Aspetti positivi:

Salon IQ is on top of it! Every new feature you would hope for, they have come out with, their customer service is excellent as well.

Aspetti negativi:

It is expensive, honestly though it’s today worth it so that isn’t much of a negative.

Jezz
Senior Operations Manager UK (UK)
Servizi ai consumatori, 201-500 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Restoring Faith in Salon IT Systems

5,0 6 anni fa

Commenti: We had a real problem with our previous supplier. Broken promises, failure to deliver, contractual issues and above all their management team's failure to understand our industry. Salon IQ in comparison has been a breathe of fresh air, great people to deal with and i look forward to many years of working together.

Aspetti positivi:

The team at Salon IQ just get it! Fundamentally we liked the people, they are honest, genuine people who know the hair and beauty industry and have a superb product which works. They don't hide behind small print and lengthy contracts like many of the systems out there. The system works, it's easy to use and provides accurate information. It's cloud based so can be accessed remotely from anywhere, plus there are no additional licence fees for remote access. The install process is smooth, transitioning nearly all data across to Salon IQ from previous system. The support and install team are excellent, with a wealth of knowledge and they go the extra mile to ensure things are done perfectly. They don't sell hardware so you won't get stung by paying thousands for a PC which doesn't then do the job, as we experienced with previous suppliers. And if the PC crashes, you can access Salon IQ on any other system. We love the stock control app, making it easy to complete stock takes and we're loving the loyalty app. They appear to be working hard on future advances so all this sets us up well.

Aspetti negativi:

Like all systems, there will always be the odd tweak or report which we'd like as bespoke, but we respect I-Salon's honest approach in trying to avoid inconsistent reports and when they think it won't work, they politely let us know, we appreciate that.

Garren
Owner (Gibilterra)
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Overall the experience has been great, from onboarding through to day-to-day use.

5,0 7 anni fa

Aspetti positivi:

We use SaloniQ across three salons, two hair and one beauty, it just works! Scheduling, client online booking, stock control all work a treat. What really stands out is the customer service, the help module is amazing and the response time to a query is very short. The piece of mind with a cloud-based solution is great, in the past, we have had to recover from hard-drive failures and loss of data, this isn't the case here! There are some downsides to working in the cloud, which I'll detail below. Also, the ongoing support with webinars and support documentation is invaluable, I don't believe I have seen this kind or support elsewhere. Overall the system is intuitive, easy to use (especially for the less tech-savvy employees) and quite foolproof. The ongoing development is also fantastic.

Aspetti negativi:

As I mentioned above working in the cloud is great but you never really feel like you own your data, this isn't a SaloniQ problem, more in the way of working. Manipulation of data can be very cumbersome, for example when wanting to edit bulk data, the item by item approach is very time consuming and frustrating. Silly things like when booking out (holidays/sickness etc.) it defaults back to the current month for the end date, why not after the initial start date!! My issues are minor niggly problems which I am sure will be worked out over time, there are not any major disadvantages/problems with SaloniQ

Risposta di Intelligent Salon Software

7 anni fa

Hi Garren, Thank you so much for your review. We are so pleased your enjoying the system.

Jody
director (UK)
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Allows me to work on my salon not in it and provide big company high level guest experience

5,0 7 anni fa

Aspetti positivi:

We are currently transitioning to the hub and all stylist are using tablets this is further improving our guest experience. The frequency of updates and improvements is excellent meaning the software is actually responsive to business needs. The management side is great and allows me to both motivate my team and keep a strict control on finances stock and clients. GAS is genius and has been the single most effective tool in building my business. Congratulations on GDPR its great and with the tablets now it shows clients just how professional we are. I have worked with computerised salon management systems for 22 years and this is by far the best.

Aspetti negativi:

Support is poor I just want to talk to someone and get the problem sorted it is no good waiting for a response on chat which is often sometime. I would also like education on the more complicated features as feel I could make better use of the system. Staff clocking in clocking out and a timesheet that linked to xero would be amazing, in fact full integration to xero would be amazing.

Risposta di Intelligent Salon Software

7 anni fa

Hi Jody, Thank you for your review. Sorry to hear you feel support do not respond quick enough via the chat. This is closely monitored however to speak to the support team directly please call 01892280123. One of the team will be in contact to schedule more training for you.

Federico
Owner (UK)
Salute, benessere e fitness, 2-10 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

SaloniQ is brilliant

5,0 6 anni fa

Commenti: SaloniQ is a brilliant and very powerful hair and beauty software system, easy to learn to operate and very comprehensive to assist your business

Aspetti positivi:

SaloniQ is the first cloud based salon software i used, coming from iSalon computer based for 18 years. I think is so much better with a cloud based software, accessible from multiple devices and if your computer fails you can used another. We have two computer at reception in our salon plus one in the office and another on salon floor. Plus iPads and iPhones access. Brilliant. The software is very powerful and full of features, more than I use.

Aspetti negativi:

If your internet is down, there's no access to the system. You need a very fast internet connection to operate the system well, over 10 Mbps is minimum. So if you don't have a good internet the system is very slow.

Risposta di Intelligent Salon Software

6 anni fa

Hi Federico, thank you for your review. In terms of speed, much like Amazons shopping website our service to you can only be hampered by a slow machine or slow broadband (or both). UK average here is 38Mbs so if thats what you are paying for and only getting 10Mbs this is a question for your provider. However we do have many sites all happily using our service at that level of speed. I will request a salon broadband expert to deliver a free diagnostic report for you.It maybe that you are getting a higher speed, but spotify streaming, other apps, and other users are draining your broadband. Lets get a full report to you to get a better picture. Once again thanks for your review.

Utente Verificato
Utente LinkedIn Verificato
Vendita al dettaglio, Lavoratore autonomo
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Great

5,0 5 anni fa

Commenti: Great

Aspetti positivi:

Impressed with all of it. Works well. Good support

Aspetti negativi:

The clock in system which has now been resolved

Risposta di Intelligent Salon Software

5 anni fa

thankyou for your review :)

Utente Verificato
Utente LinkedIn Verificato
Salute, benessere e fitness, 2-10 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

The Most Suitable CRM for your busssines

5,0 6 anni fa

Commenti: Its been a great project to start using Saloniq with great results.
Always Looking forward for new features.

Aspetti positivi:

Automation and Marketing features. Great features that can be used to generate sales and increase your bookings.

Aspetti negativi:

Vats, reciepts, z reports and x-reports. These reports need more attention when using them. Also need more specification on product type so you can extract more stats and data.

Risposta di Intelligent Salon Software

6 anni fa

Hello, Thank you for your review. It's great to hear you love the the marketing side of the software. The reports and stock area is something we will look into. We have the HUB that has some great new features on ! We look forward to hearing how you find this.

Paul
Salon owner (UK)
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Very easy system to use for all staff. We moved from a more complicated system to this one .

5,0 7 anni fa

Aspetti positivi:

Ease of messaging clients. Easy marketing. Clear and simple to use. It makes sure managing days/holidays/hours much more simple . Love the dashboard facility. Really like the messages we can send to the help team from the screen

Aspetti negativi:

I would have liked to see an add button for selling multiple retail items when taking a bill. This would enable a more efficient exit at a reception. It would be handy if the date calendar jumped back and forward more easily. The arrows don't seem to work properly

Risposta di Intelligent Salon Software

7 anni fa

Hi Paul, Thank you for the review its great to hear your loving the dashboards. The add on button for selling multiple retail is a feature request and is being reviewed.

Terra
Salon Owner (USA)
Salute, benessere e fitness, 11-50 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Obviously made by salon owners - for salon owners

5,0 6 anni fa

Aspetti positivi:

This is the most well thought out salon software I have ever used. You can honestly tell it was developed by salon owners. It is beyond customizable. Anything I could think of that I wanted - it was already there. There were even solutions to problems I didn't know were problems! At the end of the day, this is by far the best software I could have asked for.

Aspetti negativi:

It was a little hard to get going at first. There we so many features and options and settings but their support team was there to hold my hand through all of it, help me get set up, and then showed me their resource bank where I could learn anything I wanted to.

Risposta di Intelligent Salon Software

6 anni fa

Hi Terra, Thank you so much for leaving us a review. We like you to be able to run the system to fit with your salon business. There are many great features available, however working on each one in bite size pieces we can see you are now well on your way. We are looking forward to working with you more in the future.

suzanne
Owner (UK)
Salute, benessere e fitness, 2-10 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Less no shows!

4,0 6 anni fa

Commenti: I’m reasonably happy with the package and look forward to learning more about the software to make my day yo day admin easier

Aspetti positivi:

We initially took the system on to help us build our clients database and send text alerts to help prevent no shows. Our client attendance has gone up and they call to cancel if they can’t make it now after receiving reminders

Aspetti negativi:

Software has a tendency to freeze and I found it necessary run 2 laptops as it’s time consuming booking clients on there so was taking too long at the desk with others waiting to re book.

Risposta di Intelligent Salon Software

6 anni fa

Hi Suzanne Thanks for the review. Much like amazon any freezing or slowness will generally be down to the computer or internet you are using. Give our support team a call we go through whats using up your broadband and do some speed tests.

Liz
Therapist/owner (UK)
Salute, benessere e fitness, Lavoratore autonomo
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Salon is review

3,0 6 anni fa

Commenti: Lots of teething issues, I feel as a product it’s a bit over priced for what it is.

Aspetti positivi:

A good system with potential, booking clients in is simple and quick

Aspetti negativi:

Customer service needs improving, a more mobile friendly app as the hub is awful.

Risposta di Intelligent Salon Software

6 anni fa

Hi Liz Let us know what is lacking in support your review doesn't say ?, if we don't know we can't improve your experience. We pride ourselves on the best support in the industry. UK based, telephone and live chat support is all included, you don't get this with a lot of other products. Less drama as its cloud and you can simply switch on the tablet. £57 per month is seen as more than reasonable considering we have competitors charging twice this for half the features. We will be in touch to make sure you are as happy as you can be and enjoy SaloniQ growing your business in the years to come.

becky
Reservationist (UK)
Cosmetica, 2-10 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Excellent 5 stars!!!

5,0 6 anni fa

Commenti: I have had a great experience whilst using salon IQ, I haven't come across anything wrong with it yet. I have utilised the business from 30% to 70% in the space of 6 months and that is great. Their rep has always been so helpful and is always at the end of the phone or email if I ever need her.

Aspetti positivi:

It is very easy to get around and self explanatory. if you ever have a question there is always a help chat where they get back to you almost straight away.

Aspetti negativi:

nothing really at the moment that I can think of.

Chirag
Owner (UK)
Salute, benessere e fitness, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Great service and software

5,0 6 anni fa

Commenti: Great

Aspetti positivi:

Ease of use and service also always go above and beyond

Aspetti negativi:

Some features could be more accurate in terms of %

Risposta di Intelligent Salon Software

6 anni fa

Hi Chirag Glad you are enjoying our product. Thankyou for your feedback. Let me know which areas need more accuracy, this could be something we can help with inside the setting area.

Emma
CEO (Irlanda)
Tempo libero, viaggi e turismo, 11-50 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

7 month user

4,0 6 anni fa

Commenti: Having to report issues regularly without hearing back but yet chasing payments immediately when they are due.

Aspetti positivi:

Ease of booking previous clients in for treatments.

Aspetti negativi:

Rostering staff week by week and unable to do this on the hub as there is a fault with this. User Roles - Deleting capabilities/roles each time there is an update. Unable to cancel a no show on the hub. Unable to schedule salon opening times on hub. Told initially there was a clock in system for staff but when opening the first site 7 months ago found out there wasn't, having to pay for separate software for this.

Ross
Salon owner (UK)
Servizi ai consumatori, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Best on the market

5,0 8 anni fa

Commenti: As an early adopter transferring from ISalon we were a little nervous, but David Levine assured us it would be trouble free and it was!
It's updated regularly and SalonIQ listen to their clients and adopt good ideas.

Aspetti positivi:

Ease of use

Aspetti negativi:

Nothing

Greta
Stylist/manager (UK)
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

A very efficient system for the hair salon

5,0 7 anni fa

Aspetti positivi:

It is very easy to use and very flexible, easy to adjust and change settings to meet different needs.

Aspetti negativi:

I think the app was visually and technically better then the hub, but so far we have adjusted to the hub very well.

Risposta di Intelligent Salon Software

7 anni fa

Hi Greta, thank you for your review. We are glad you are enjoying the system.

Annie
Salon owner (UK)
Salute, benessere e fitness, 2-10 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

God send

5,0 5 anni fa

Commenti: At Prestige hair we’re very happy with salon iq

Aspetti positivi:

Love being able to make appointments from wherever I am. Also love that it totals up at the end of the day

Aspetti negativi:

Nothing so far that I don’t like with the system

Alex
Salon owner (UK)
Salute, benessere e fitness, 11-50 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Happy salon owner

5,0 6 anni fa

Commenti: Very professional and helpful

Aspetti positivi:

The ease of use and the amount of features available

Aspetti negativi:

We had / have an issue with the points system that has been difficult to resolve.

Risposta di Intelligent Salon Software

6 anni fa

thanks Alex , I'm glad we resolved the points scheme

G
UK
Tempo libero, viaggi e turismo
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Salon IQ review

5,0 8 anni fa

Commenti: Always helpful when needed. Bit tricky in the beginning but easier than previous software to use. Been very helpful with business tracking.

Aspetti positivi:

Straight forward and fairly simple to use

Aspetti negativi:

Some features need to be simplified and integrated together

Risposta di Intelligent Salon Software

8 anni fa

Thankyou for your review.

slavica
owner (UK)
Salute, benessere e fitness, 2-10 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

This is a good System. Overall is working really well for us. It was an easy set up and the support

4,0 7 anni fa

Commenti: marketing is great

Aspetti positivi:

Marketing is great. The way it is automatic helps a lot. I like the support I have received. The reports are great and stock control is an amazing feature. I like the self employed report too because it saves me calculaing things manually.

Aspetti negativi:

Its not the easiest and simplest booking system. Some of the features and steps to book an appointment are a bit compicated.

Risposta di Intelligent Salon Software

7 anni fa

Hi Slava thank you so much for your feedback. We would love to show you more of the system one of the team will be in contact to book you in with more training.

Charley
Salon Owner (UK)
Salute, benessere e fitness, Lavoratore autonomo
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

SalonIQ Review

5,0 6 anni fa

Commenti: I am a salon owner and at the moment a one man band. The support I get is great.

Aspetti positivi:

The support given from SalonIQ, the ease of the product.

Aspetti negativi:

The fact there are benefits of both systems, the original booking system and the Hub. I'd rather just one and all benefits on that one.

David
Director (UK)
Servizi ai consumatori, 2-10 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

So far, so good!

5,0 7 anni fa

Aspetti positivi:

Ease of use with few clicks to get through check out. The Reports are clear and easily accessable, and team reports displayed on on screen.

Aspetti negativi:

A few extra features but as I am new to it all so maybe I havent discovered everything yet! ....

Risposta di Intelligent Salon Software

7 anni fa

Hi David, thank you for our review we look forward to showing you more of what the system can do for your business.