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Informazioni su Synchroteam

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Aspetti positivi:

Synchroteam is so easy to use and can be adopted within minutes. You can create everything from the most simple sign off reports to complex reports that need warrant dependable answers.

Aspetti negativi:

There are lots of bugs and formatting issues that leave an unpolished impression. Also, the mobile app is very limited and doesn’t give techs many options to edit or make changes.

Valutazioni di Synchroteam

Punteggio medio

Facilità d'uso
4,3
Servizio clienti
4,3
Caratteristiche
4,1
Rapporto qualità-prezzo
4,3

Lo consiglieresti?

8,1/10

Synchroteam ha una valutazione complessiva di 4,4 stelle su 5, calcolata sulla base di 85 recensioni degli utenti di Capterra.

Hai già usato Synchroteam?

Condividi la tua esperienza con altri acquirenti.

Filtra le recensioni (85)

Robert
Robert
Owner/Head Tech (Canada)
Servizi e tecnologie dell'informazione, 2-10 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Efficient. Informative. Useful

5,0 7 anni fa

Commenti: I'd been running as an independent IT consultant for a few years. All of a sudden I won two big contracts that made hiring an employee and getting some sort of job scheduling/tracking system a priority. I demoed pretty well every offering. Synchroteam stood out for a couple of key reasons. The biggest for me was their inventory system. Although it is still in its early days and lacking a few features that I hope are on the way, it's a good inventory system that gives me the ability to transfer stock from the 'warehouse' to our cars and know who has what. There were other systems out there with inventory but a lot of them were overkill for me and most of them were overly expensive. Synchroteam's price is very reasonable and priced by the tech (free admin account) so it was affordable for starting up. The way it is setup is logical and once you get used to it (It does look different than most of the other offerings, kind of old school) it is pretty intuitive. Creating clients, jobs and sites is straightforward and the details page of each is well laid out for easy digestion of the information. The mobile app is good, better than most of the others. It has that same old school look as the website (which isn't a bad thing). The display of information and the interaction with that info is well presented. Tapping phone numbers calls the client, tapping the address give you directions, tapping the client gives your more details via the website, etc. When you create custom fields on your jobs (you should) they get their own screen in the mobile app which is a great way to present key information (Serial #s, Model #'s, etc). You can also create jobs in the mobile app which is handy for me as I dispatch on the go. The biggest shortcoming I can see, although I don't really use it, is the reporting. I'm not really sure what it reports. I've mucked around with it but haven't gotten any valuable information out. There are some things I would like to do that I can't and some other things that I hope will evolve into something better but I think these guys know what they are doing. I see the product has had updates since I joined a little over a month ago and looking at past changes I can see that they have been continually improving and adding to the system. I've had good interactions with the help desk (although not always getting the answers I would like) and my rep has been attentive but not too attentive. Demo the software, you'll like it.

Aspetti positivi:

Good Inventory Good presentation of information Good mobile app Easy to use Customization

Aspetti negativi:

missing some features, for example can't search by serial number

Risposta di Synchroteam

6 anni fa

Thank you Robert for your positive feedback on Synchroteam¿s inventory functionality, ease of use, and mobile application. We are pleased to hear everythingIT has benefitted from our customizable user interface and job scheduling/tracking tools. We appreciate your observation of our reporting functionalities, and continue to release updates that enhance operational efficiency. Within our inventory module you now have the capability to search by serial number manually in the search bar, or scan the barcode of the item. Stay tuned to our blog (https://www.synchroteam.com/blog/) for information on new releases!

Rita
Administrator (USA)
Industria edilizia, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

One of the best scheduling platforms out there!

5,0 2 settimane fa Nuova

Commenti: I like the platform a lot. I wish we utilized more of the features. and I do wish they integrated with a payroll/HR platform. I'm aware there is an open API but not many payroll platforms have heard of Synchroteam.

Aspetti positivi:

Scheduling tools & Time management. All of the data for previous calls are saved. The reporting for the service work provided is a great tool we use quite often.

Aspetti negativi:

Some app issues. The astrict symbol when searching for customers.

Alternative considerate: WeSuite

Perché scegliere Synchroteam: T-sheets did not show previous service call history.

Perché passare a Synchroteam: Offered a more cost effective solution for what we were looking for and an overall simplex platform.

Risposta di Synchroteam

2 settimane fa

Hi Rita - we appreciate you taking the time to review Synchroteam's field service management solution. Our team is pleased to hear that you feel we are one of the best scheduling platforms. We really appreciate your business. We recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips. Thank you, again!

Mark
Director (Paesi Bassi)
Ingegneria meccanica o industriale, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Synchro team enabled us to optimise our service planning

3,0 2 settimane fa Nuova

Commenti: Good experience. helpdesk responds as expected

Aspetti positivi:

Easy to create a new user, without any costs

Aspetti negativi:

there is no dutch helpdesk. Not all our employees are good in the English language.

Risposta di Synchroteam

settimana scorsa

Thank you, Mark for reviewing Synchroteam's field service management solution. We are pleased to hear that our software has helped you optimize your service planning. We are happy to provide you with personalized service, and we look forward to continuing to work together to make Synchroteam meet all your business needs! Make sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry or future client implementations.

Felix
IT Technican (Germania)
Servizi e tecnologie dell'informazione, Lavoratore autonomo
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Easy Field service

5,0 2 settimane fa Nuova

Commenti: I work with synchroteam since a few years and the overall experience ist very good. There were nearly no outtages and the Support ist very quick and helpful.

Aspetti positivi:

An easy tool for nearly all kinds of Field service Jobs or similiar Jobs like electrical Installations. Nearly fully customizable Reports. You can create a very professional documentation of your work

Aspetti negativi:

A few functions are Missing for me: - read-only Text Type at Job Report Templates - Not enough report/ export functions for parts (e.g. a summary how many parts of a specific type are used totally in a specific time) - the designing of own report templates can be a bit difficult. - a more complex access management would be great, e.g. to set which job types or which parts categories are visible for a specific user

Alternative considerate: Mobile Field Report e Praxedo

Perché passare a Synchroteam: Most functions and best customizable for lowest price. The possibility to book monthly is very good for short projects.

Risposta di Synchroteam

settimana scorsa

Thank you, Felix for reviewing Synchroteam's field service management solution. We are pleased to hear you enjoy the customizable reports. We are happy to provide you with personalized service, and we look forward to continuing to work together to make Synchroteam meet all your business needs! Make sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry or future client implementations. Thank you, again!

Maria
Managing Director (Panama)
Gestione delle risorse, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Excellent field service management and scheduling software

5,0 2 settimane fa Nuova

Commenti: We are very happy with Synchroteam. We were able to do all the setup internally and as new functionalities are added the software keeps getting better.

Aspetti positivi:

Synchroteam is a very customizable software that allows us to have tailor made service reports specific to our business. It also helps us keep track of our field assets.

Aspetti negativi:

Would like to have a better solutions for recurring jobs that should not be scheduled on weekends.

Risposta di Synchroteam

settimana scorsa

Thank you, Maria for reviewing Synchroteam's field service management solution. We are pleased to hear that you've been able to customize our software to create reports specific to your business. We are happy to provide you with personalized service, and we look forward to continuing to work together to make Synchroteam meet all your business needs! Make sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry or future client implementations.

Ryan
Ryan
Owner (Canada)
Utente LinkedIn Verificato
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Not great, not terrible

3,0 6 anni fa

Commenti: Price was the winning factor to why I started using this product. The sales team did a good job of presenting the potential of the product but a poor job of explaining the shortcomings that would become discovered in my first month of using it. Overall I'm not terribly happy with the investment and I won't be using it long-term. Unsure what I will move to going forward.

Aspetti positivi:

The cost isn't terrible for what you can do. There are some interesting features that some might find really useful. It's quite customizable, so if the features are useful the level to which you can get with the tools such as reports can be quite the positive experience.

Aspetti negativi:

Pricing is in euro which makes the fluctuation of costs due to rising/falling dollar rates difficult to anticipate how much is withdrawn each month. I've run into some glitches/issues when setting up reports that don't function as intended. The workflow for setting up very dynamic reports is terrible. The UI feels clunky. Pages don't load live changes made to progression of jobs and there is a lot of work that could have been done better. I feel like I've paid for a platform that was developed in the 1980's and hasn't been updated since. Like it was the beta of someone's project that was never finished, but now is being marketed as a completed product. It feels old, poorly managed, poorly supported, and like there is a general lack of care around what the end product looks like, does, and how it functions.

Risposta di Synchroteam

6 anni fa

Thank you for your review Ryan, we appreciate your honest feedback. We apologize for the issues you are facing with reporting and the UI, and would love to get more information on the glitches you are experiencing so that we can resolve them promptly. Please contact our support team (https://www.synchroteam.com/contact.php) so that we can assist in improving the dynamic reporting workflows for Victoria Moss & Gutter. Also check out our latest update, which includes a time tracking module that syncs tasks seamlessly between the mobile application and Synchroteam¿s platform. For more information on the update visit https://www.synchroteam.com/blog/2018/03/08/time-tracking-new-module-synchroteam/

Rudi
Service delivery manager (UK)
Produzione di alimenti, 11-50 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

very good engineering software

5,0 2 settimane fa Nuova

Commenti: I am not the most computer literate of people, but found that synchroteam is easy to use

Aspetti positivi:

responsive, ease of use, ability to set own parameters

Aspetti negativi:

I would like to see "coloured" flags as denoting stages of works ie xxxxx for job created, xxxx for job raised , xxxx for job in progress .. . the ability to upload videos

Risposta di Synchroteam

settimana scorsa

Thank you, Rudi for reviewing Synchroteam's field service management solution. We are pleased to hear that our software has been responsive, easy to use, and has the ability to customize parameters. We are happy to provide you with personalized service, and we look forward to continuing to work together to make Synchroteam meet all your business needs! Make sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry or future client implementations.

Paul
Service . instillation engineer (UK)
Ingegneria meccanica o industriale, 51-200 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Surveys and servicing

4,0 2 settimane fa Nuova

Commenti: Going digital has been a success.
1 click I can see if a job has started or has been completed.

Aspetti positivi:

template option is a big help, you can choose which template to use for a variety of jobs. Customer reports can be sent the same day.

Aspetti negativi:

Sometimes syncing the reports can take some time but this is usually down to poor signals.

Risposta di Synchroteam

settimana scorsa

Thank you, Paul for reviewing Synchroteam's field service management solution. We are pleased to hear that our template option is huge help for your day to day operations. We are happy to provide you with personalized service, and we look forward to continuing to work together to make Synchroteam meet all your business needs! Make sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry or future client implementations. Thank you, again!

Federico
Research and Development Manager (Emirati Arabi Uniti)
Produzione di apparecchi elettrici/elettronici, 51-200 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Synchroteam experience

5,0 2 settimane fa Nuova

Aspetti positivi:

The software is very useful to us in tracking the jobs of our service team and monitoring their activities.

Aspetti negativi:

I like the least about synchroteam is the time tracking

Risposta di Synchroteam

settimana scorsa

Thank you Federico for your excellent review of Synchroteam's field service management solution. We are so glad to hear you are taking advantage of our "tracking jobs" feature. Thank you for your feedback and be sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry or future client implementations. Thank you, again!

Stoney
president (USA)
Settore automobilistico, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Good Product and Great support

4,0 2 settimane fa Nuova

Commenti: Very Good support and quick to respond to questions

Aspetti positivi:

Easy to get a person to communicate with

Aspetti negativi:

Reports and Training could be improved on

Risposta di Synchroteam

settimana scorsa

Thank you, Stoney for your excellent review of Synchroteam's field service management solution. We are pleased to hear that you have found our product and support to be great! Be sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry or future client implementations. Thank you, again!

John
Field Services Ops Manager (USA)
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Overall Good. Nice to see aesthetic and time keeping updates.

4,0 6 anni fa

Aspetti positivi:

1) Reporting options are good. 2) Auto-Refresh is nice. 3) The fact that the mobile app is pretty solid is a win for my group.

Aspetti negativi:

My team services over 1300 conference rooms for one client as Customers in STeam. 1) Would like to have the option to bundle multiple Customers to one Site or Building. Currently a Customer can be assigned to multiple site, which does not help us. If I have to change/edit an address for multiple customers (conference rooms), it has to be done one by one. If multiple customers could be a part of a Building group, then edits, reporting, and more granular reports could be generated. 2) Would like a more robust inventory./asset management area in STeam, to be able to track status changes/dates, add/used/removed dates, etc. 3) Actual GPS map capture looks CRAZY! 4) Currency format creates unnecessary need for edits when exported to excel; have option to export without "USD" .

Risposta di Synchroteam

6 anni fa

Thank you for your review John! We are pleased to hear that Synchroteam¿s reporting, time tracking feature, and mobile app has benefitted the AVI-SPL team. We appreciate your feedback regarding the customer building/ site relationship, as well as enhancing the inventory management, GPS, and currency functionalities. Feel free to reach out to our support team on how to make these current modules work best for your business, and make sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for the Field Service Management industry.

Sydney
President (USA)
Prodotti alimentari e bevande, 11-50 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Robust API and ease of use with underformed Mobile app

4,0 anno scorso

Commenti: We have digitized our work order intake and scheduling.

Aspetti positivi:

Robust API allows us to integrate our accounting system and Scheduling features makes it easy to schedule technicians to Jobs.

Aspetti negativi:

Mobile app is not well formed. Distinction between technicians and managers creates artificial barriers that prevent employees from performing tasks.

Risposta di Synchroteam

anno scorso

Thank you, Sydney for reviewing Synchroteam's field service management solution. We are pleased to hear that our API allows you to easily schedule technicians to jobs. We are happy to provide you with personalized service, and we look forward to continuing to work together to make Synchroteam meet all your business needs! Make sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry or future client implementations.

Brayan
Alalista IT (Colombia)
Software informatici, 10.000+ dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Synchroteam

5,0 3 mesi fa

Aspetti positivi:

Su mayor ventaja es que es un aplicativo intuitivo, en todas sus plataformas, proporcionando una gran cantidad de herramientas perfectamente diseñadas.

Aspetti negativi:

Podría llegar a mejorar su gestor de búsqueda implementando búsquedas por número de serie.

Risposta di Synchroteam

3 mesi fa

Hello Brayan, thank you! We appreciate you taking the time to review Synchroteam's field service management solution. Our team is pleased to hear that you find our platform intuitive with perfectly designed tools. We really appreciate your business. We recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips. Thank you!

Miguel
Ingecom CEO (Uruguay)
Produzione di apparecchi elettrici/elettronici, 2-10 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Excellent Software.

4,0 3 anni fa

Aspetti positivi:

How to build your own forms in a minutes.

Aspetti negativi:

The forms are really easy to do, and have all the options i needed.

Risposta di Synchroteam

3 anni fa

Miguel, we appreciate you taking the time to review Synchroteam's field service management solution, and are pleased to hear you have found our customizable forms very useful for managing your mobile workforce. We are thrilled to hear you are finding our forms easy to use. We encourage you to reach out to our support team to assist in advance understanding of our more intricate features and how they can be useful to your business practices. We also recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry.

Uzair Khan
Ha utilizzato il software per: Non specificato
Fonte della recensione
Fonte: GetApp

Finally found what I was looking for

5,0 10 anni fa

Commenti: I start using Synchroteam in my appliance service and repair business. First I created a trial and I got an unbelievably quick response for a demo. In the demo I was shown how to get the maximum of Synchroteam. It was fantastic and I was ready to go after an hour from scheduling engineers to billing. The solution is super easy and they have responded very quickly to every question I have asked yet. The best feature I admire is my engineers can use the mobile app in offline mode means no need to worry about internet. Before I was stuck with pen and paper and my business was down and unsatisfied customers. By using Synchroteam my business went from 13 jobs per day to 21. Highly recommend.

Aspetti positivi:

Mobile app can be used in offline mode, schedule engineers according to Skills, earliest arrival or shortest distance, numerous free connectors, customer portal, import jobs, customer, site etc, more efficient to use, job report are super easy

Risposta di Synchroteam

6 anni fa

Thank you for reviewing Synchroteam Uzair- we are glad we were the solution you have been looking for! We are happy to hear that the free trial and demo service was able to show you all the fantastic features Synchroteam has to offer. It is fantastic to hear how your appliance service and repair business has grown since using Synchroteam, and how our customer support team was able to get you there. Since your engineers benefit from the mobile app, especially in those low-coverage areas, make sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry.

Danson
Danson
Social Worker (Kenya)
Utente LinkedIn Verificato
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Enables dispatch management in an easier mode

4,0 6 anni fa

Commenti: The workflow is smooth and manageable

Aspetti positivi:

There is a free trial mode for the software before making the final decision to buy the product There is online support available to the new users

Aspetti negativi:

In areas where there is slow connection tracking down the various employees can be challenging in that situation

Risposta di Synchroteam

6 anni fa

Thank you Danson for reviewing Synchroteam¿s Field Service Management software. We are pleased to hear you find our workflows smooth and manageable, and that your organization is benefitting from our dispatch management functionality. We apologize for the inconvenience low-coverage areas cause when trying to track mobile employees, but make sure to read about our offline mobile application features that will allow them to view and edit job details, even when there is no service in the area (https://www.synchroteam.com/mobile.php). We also encourage you to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry.

Benton
CEO (USA)
Consulenza manageriale, 2-10 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Used in start up company

4,0 4 anni fa

Commenti: It is getting the job done.

Aspetti positivi:

The platform works well out of the box. There is a small about of setup to do, but lots of support if you get stuck.

Aspetti negativi:

There are some common features I would expect to see that aren't there, but I've found work-arounds.

Risposta di Synchroteam

4 anni fa

Thank you Benton for your feedback on Synchroteam's Field Service Management software. We are happy to hear Synchroteam has been able to assist Star Fleet Management and Services during its initial phases of business! We are thrilled to see you are taking advantage of our support, and encourage you to reach out to them for any other features request or questions you might have. We also recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry.

Stephen
Stephen
Inventory Manager (USA)
Utente LinkedIn Verificato
Macchinari, 51-200 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Straight forward and easy to utilize.

4,0 5 anni fa

Aspetti positivi:

This is a great tool if you have employees who are out and about. Very easy to use and a great way to bring efficiency to your team that is in the field. Or spread across your facility.

Aspetti negativi:

Lack of technical support. If you are in the field and you come across issues you need to have good help readily available.

Risposta di Synchroteam

5 anni fa

Thank you Stephen for your review of Synchroteam¿s field service management solution. We are happy to know your team has found our solution easy to understand, and has helped improved efficiency. We apologize that our technical support team has not met your needs. Our support team is available around the clock to assist with any issues and help design the system to work for you, so please contact us if you are experiencing any technical issues so that we can better assist you and your technicians in the field. In the meantime, we recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release best practice recommendations and other helpful tips for your industry.

Steven
Owner (USA)
Industria edilizia, 2-10 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

The support staff is awesome and provides great support as needed. The software is pretty straight forward

5,0 6 anni fa

Commenti: schedule all my crews keeps track of jobs upcoming and past.

Aspetti positivi:

ease of use and supported with no problems. So far we have been glitch free. The couple of small user type problems The support staff has walked us through them. The pricing structure is very nice. its give and take with service software being you get some advantages with some and less or more with others. Synchroteam is a great software and functions as expected

Aspetti negativi:

cant think of anything, so if i have to pick something it would be the problem we have if i leave the dashboard open too long then try to add a job it allows me to add it but it wont save, kinda waists time, but i have learned to refresh then add jobs.

Risposta di Synchroteam

6 anni fa

Thanks for your review, Steven. We are glad to hear that Heritage Glass & Mirror LLC found Synchroteam our support staff awesome.

Cristiano
Cristiano
CEO (Brasile)
Utente LinkedIn Verificato
Ingegneria meccanica o industriale, 11-50 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Excellent tool for managing teams

5,0 6 anni fa

Commenti: The Syncroteam improved our operation and help us to manage better our field team.

Aspetti positivi:

The features and the facility to customize for our operation.

Aspetti negativi:

The support in brazil and the tool doesn't have a BI tool.

Risposta di Synchroteam

6 anni fa

Thank you Cristiano for your review. We are happy to know Synchroteam¿s field service management solution has been a successful tool for managing your field team. We are glad you are taking advantage of our customizable features, and that our software has improved your operations at Frigocenter. We appreciate your input on feature requests and look forward to constantly improving our product for our customers around the world. If you haven¿t already, check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for the Field Service Management industry.

Utente Verificato
Utente LinkedIn Verificato
Software informatici, 2-10 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Disappointing Cost-to-Value Ratio

4,0 11 mesi fa

Aspetti positivi:

I found it to have some interesting and useful features. The software is highly customizable, allowing to tailor it to specific business' needs.

Aspetti negativi:

I found Synchroteam to be quite expensive. Unfortunately, it didn't meet my expectations and I don't see myself using it in the long run.

Risposta di Synchroteam

10 mesi fa

Thank you for reviewing Synchroteam's field service management solution. We are pleased to hear that you were able to customize our tool to fit your specific business needs. We are happy to provide you with personalized service to address any issues you may be experiencing and we look forward to continuing to work together to make Synchroteam the field management software for you! Make sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry or future client implementations.

Diego
Eng. (Messico)
Ingegneria civile, 11-50 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Great Software and app for contractors

5,0 2 anni fa

Aspetti positivi:

The easy way to schedule all the work for the different employees.

Aspetti negativi:

We haven't use the quotes and invoce part yet, maybe because it could be a little bit easyer, but we'll get to that.

Risposta di Synchroteam

2 anni fa

Diego, thank you! We appreciate you taking the time to review Synchroteam's field service management solution. Our team is pleased to hear that our scheduling feature makes it easier to schedule work for your employees. We recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips.

Aniel
coo (USA)
Marketing e pubblicità, 2-10 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

All the tools, requires trial and error

4,0 6 anni fa

Commenti: Its been great we had on issue initially with the API version initially but so far has been a good experience.

Aspetti positivi:

It has a lot of features, free trial to test things out, open API to allow for custimization. The mobile app is great too.

Aspetti negativi:

It's not as user-friendly as I'd hope but dealing with intricate problems I guess it needs several layers fo fields for many things. There is no one-click solution.

Risposta di Synchroteam

6 anni fa

Thank you Aniel for reviewing Synchroteam¿s field service management solution. We are happy to hear you are taking advantage of our API capabilities as well as our mobile app. We are glad to know the free trial was beneficial in helping you to explore Synchroteam¿s capabilities, and encourage you to reach out to our support team (https://support.synchroteam.com/) to help solve the intricate issues you are faxing. We also recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry.

Michel
Ha utilizzato il software per: Non specificato
Fonte della recensione
Fonte: GetApp

Great solution for my business

5,0 12 anni fa

Commenti: A perfect way to manage my 15 technicians - I can track when & where they are - schedule urgency using the drag & drop and send job reports to my customers.

Aspetti positivi:

No more paper.

Risposta di Synchroteam

6 anni fa

Thank you Michel for your positive review of Synchroteam’s mobile workforce management solution. We are happy that our software helps you manage your mobile technicians and all parts of their job- such as scheduling and reporting. We are also glad that you find our paperless invoicing system a benefit for you and your customers. We encourage you to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry. Our support team is also on standby to answer any questions you might have!

Rebecca
COO (USA)
Ha utilizzato il software per: Non specificato
Fonte della recensione

Love it

4,0 8 anni fa

Commenti: Would like to see email alerts added when an urgent call is entered

Risposta di Synchroteam

6 anni fa

Thank you Rebecca for your review! We appreciate your feedback on the email alerts, and are pleased to hear that CML Pizza Inc. loves our field service management solution. Make sure to check out our blog (https://www.synchroteam.com/blog/) to see the recent updates we have made to improve scheduling/ time tracking, our new mobile application features that help technicians while on the job, and other important releases.