Recensioni su TheraNest

Works well but has limitations for large counseling programs

Commenti: This keeps our program running well and all the counselors can stay on top of their paperwork. It has it's limitations but it is working fine for us.

Aspetti positivi:

It is very intuitive and easy to learn how to use the basic functions. All our staff use it daily and generally can use all of the needed functions with limited training. The price is reasonable and the support is pretty good. They are friendly and understand the problem.

Aspetti negativi:

We have found several limitations for our counseling center: 1) we see multiple members in a family with different counselors. You cannot create more than one account with one email. So if there is only 1 parent and 2 children that need to be seen we need to be creative in how to get intake paperwork to them. 2) Some of the forms are not customizable. We tried to use our own Intake and Treatment Plans, but then none of it had interface with the other features, so we went back to using their forms, but they are not in the format we need for Medicaid and for our own needs. 3) we do assessments to track progress. They recently added a few basic standardized assessment tools, but we would prefer to use our own that we developed. So we need to use Survey Monkey for that function. Generally we would prefer a product we can tailor more to our program needs, but realize this would cost a lot more. So for the money, this is an adequate product for us.

User friendly start to finish.

Commenti: TheraNest is capable of providing the manager and practitioners ways to individualize their workflows from charting notes to communicating with clients and other work mates. Training to use the product flows well and your can use the self-help options for finding the answer to most user questions. When you are unable to find the answer yourself or you have a glitch, customer service is courteous, patient, and solves the issue.

Aspetti positivi:

Ease of set up, daily use, billing management with Optum and Medicaid.

Aspetti negativi:

I would like to have complete billing management with all of my insurance products, esp. Anthem/BCBS

Don’t do it

Commenti: Horrible.

Aspetti positivi:

Originally I liked the ease of charting and scheduling with appointment reminders… but the system is often down and being upgraded.

Aspetti negativi:

Managed billing is a scam. Customer service is non existent. If you are a sole provider then take your money elsewhere or hire someone to assist you for less money overall.

Review of TheraNest

Commenti: Excellent. I have been using TheraNest since 2014. The program originally served my needs as a solo practitioner in search of an efficient paperless practice management tool from the beginning and has only been getting better since.

Aspetti positivi:

Ease of use for my paperless solo psychotherapy practice.Critically important for scheduling, patients records, patient histories, therapy notes, and billing.

Aspetti negativi:

There are still a few residual button-labeling, semantic inconsistency, and page-targeting issues that I think need to be resolved for the program to perform at its very best from a user-interface and user-experience point of view. That said, improvements are continuously being made by the Development Team. Note that the user interface has been recently revised and refreshed for dramatically improved appearance and ease of navigation.

Works great!

Aspetti positivi:

Theranest works great for my 2-person private therapy practice. It's easy-to-use, simple, and the price is right. I'd definitely recommend Theranest to a colleague.

Aspetti negativi:

There are some little design things that I wish read more easily (like the main calendar) and places where the payment collection could be easier, but there's nothing that's seriously difficult about using Theranest.

Depends On Your Needs

Commenti: It was decent. They have superb customer service. I really liked how attentive they are to your needs and are very open to making sure your issues are resolved.

Aspetti positivi:

Uploading documents into client's charts was a breeze. It made it easy for my staff and I to review charts electronically. The calendar feature is very user-friendly.

Aspetti negativi:

It was very difficult to figure out how to co-sign on my staff notes. I needed this function and found it hard to set up. Setting up each staff person was a little difficult.

Stay away from TheraNest

Commenti: It worked for a few years. When I tried using more of its capabilities it does not worm

Aspetti positivi:

It worked for a while. Once I started using it for billing it does not do what is promised and customer support has not at all been helpful

Aspetti negativi:

The billing software does not work. The treatment planning softwares through Wiley is not at all comprehensive

Ideal platform for my small sole prop therapy practice

Commenti: TheraNest allows me to securely store client paperwork, including consents and progress notes. The calendar is accessible to my clients in their client portals, which allows for easy scheduling.

Aspetti positivi:

I started my business as a part-time venture while I transitioned from full-time employment with a larger company. I liked being able to pay a lower-tiered amount, depending on the number of clients I had enrolled. As my practice has grown, it has been easy to adjust my subscription to reflect my business' changing needs. The telehealth platform is easy to use. It does not have a whiteboard function, although it does allow for screen sharing. There are times when the platform is unreliable, so I have a backup video platform account to use in these instances.I do not bill insurance, although accepting credit cards and logging cash payments into the system is seamless, with easy to access invoices and superbills.

Aspetti negativi:

The video platform (while it has been recently updated), could use some improvement.

Review of Theranest

Commenti: Theranest provides everything that is needed for my practice. It has been simple to learn and use throughout the years. I appreciate all the updates that are made to accommodate the various practices, the access to Knowledge Base and the quick response from customer support when I've needed additional help.

Aspetti positivi:

I've been working with Theranest for almost 10 years. Theranest software keeps my client files HIPAA compliant, which is crucial in the mental health/medical field; I have never had a problem. Once set up, billing is very simple. If I'm having a difficult time with billing, records , program, etc, customer support is easy to access. I appreciate the Knowledge Base that has been developed as well as how Theranest has consistently improved the software or made adjustments based on their customers recommendations.

Aspetti negativi:

I'm a very small practice (3 individuals). I don't like having to pay extra for changes that I would like to make i.e. using Wiley notes. I understand how Theranest makes it's money but for something that doesn't require ongoing support, some things should just be another option ie. choosing between Standard note or SOAP note.I also feel the percentage for assistant billing (following up with insurance providers for unpaid invoices) is very high, considering once you figure out the problem and I begin to be reimbursed for services and no further assistance from Theranest staff is required; I am still expected to provide you with a percentage of what I'm billing. Perhaps just charging a one-time fee.

Excellent Documentation System!

Commenti: I certainly think that it is a great system overall and has great features that enhance the writing experience as well as the potential to further improve as opportunities are given to make suggestions towards improvement.

Aspetti positivi:

I like that I can change note types and being able to make appointments and leave comments in the appointment log section. It is good that addendums can be left related to the note already created.

Aspetti negativi:

At times data does not save properly such as signatures or appointment status such as appointment "Kept" for the day of service.

User Friendly EHR

Aspetti positivi:

I have used Theranest for over five years since starting my solo private practice. The ease of use has been outstanding. I have everything I need to keep organized records, appointments and invoices all in one place. I transitioned to providing Telehealth seamlessly with Theranest during the Covid pandemic as well.

Aspetti negativi:

There is really nothing I don't like about it.

Simple enough to use, without being "bland and simplistic."

Commenti: Overall, I enjoy this platform over others I have tried. It is easy to use without being overly simplistic in design.

Aspetti positivi:

I like the note style and how the printed result looks finished and professional. Features are easy to use and customizable without being overly complicated.

Aspetti negativi:

The telehealth connection for clients is challenging. I would prefer a waiting room/lobby type platform. I would like to be able to have multiple people join the session for parent consults/couples/supervision.

Theranest as an EMR for Pediatric OT

Commenti: Our overall experience with Theranest is that it meets a need for a decent price. Nothing great. Nothing horrible.

Aspetti positivi:

The pricing structure and informative reporting are what I like best about Theranest.

Aspetti negativi:

I would appreciate more flexibility with storing logistics information for an entire family using one parent email and tracking of all customized documentation (particularly Pediatric Evaluations, Plans of Care, and treatment session documentation).

Great practice management software with excellent support team

Commenti: TheraNest's telehealth video chat platform really saved my practice when we had to move our sessions online during the CoVID 19 pandemic. My counselors didn't miss a beat switching to telehealth because TheraNest was already ready for us to make the switch. TheraNest already had the system ready for us.
And it was super easy to use! All our clients had to do was click a link and follow two prompts. That's it! Most everyone got it right away.
To say that I'm happy with TheraNest is an understatement. It's a great product at a very fair price.

Aspetti positivi:

TheraNest is really easy to use and takes care of everything my practice requires. TheraNest is truly a one-stop shop. I really like how TheraNest handles the credit card processing, scheduling, and reminders. And it's reasonably priced. TheraNest also has an excellent support staff. I can't underscore that enough. TheraNest has an excellent support staff. There are detailed, step-by-step instructions for everything in, on, and about TheraNest, but if I need to speak with an actual human all I have to do is start a live chat by hitting the icon at the bottom of the screen. TheraNest also listens to its customers. It's constantly improving the website to make it more user friendly. It's been impressive to see how TheraNest has grown and improved every month since my practice signed up with it over 6 years ago.

Aspetti negativi:

I don't really have any complaints about TheraNest.

Counselor

Commenti: Excellent. Happy.

Aspetti positivi:

Ease of use. User friendly. U have heber had any negative or troublesome issues.

Aspetti negativi:

Nothing to not like. I very much enjoy using Theranest.

Use of Theranest

Commenti: Treatment records

Aspetti positivi:

Easy to use and excellent for record purposes!

Aspetti negativi:

Ledger can sometimes be easy to click wrong key.

Best EHR

Aspetti positivi:

I have been using this software for several years and I have enjoyed the ease o use. Customer service is very helpful and quick to response.

Aspetti negativi:

Sometimes the claims process is long, but I don't think this is any software fault. I think this is just the process.

Excellent Product

Commenti: Very positive experience!

Aspetti positivi:

I most like the one location for all aspects of our business. We have grown and TheraNest can handle the growth giving us accurate reports and scheduling practices.

Aspetti negativi:

The app is less reliable and not as user friendly.

A review from a long time user

Commenti: I have appreciated the way TN has improved incorporating features which make scheduling, reminders, calendaring, and note taking so much simplier.

Aspetti positivi:

I started with TheraNest in 2014 when we implemented EMRs for our private practice. Found TN to be affordable and convenient.

Aspetti negativi:

None that I need at this time. This program meets all the needs I have at this time.

Helpful EHR

Commenti: Overall I have been very happy with my Theranest experience. As a solo practitioner, it was the easiest and smoothest system I tried and I appreciated the customer service when I started. The pandemic changed some things with everyone getting on line and needing help so it seemed like a longer wait for help but just the same it was a growing time for all of us. So, would I recommend Theranest based on my experience as a whole...the answer is simple.. yes.

Aspetti positivi:

Ease. When I signed on the Theranest customer service was phenomenal as I was "green" with using an EHR online system.

Aspetti negativi:

I would like to see more therapeutic interventions and options on the treatment plan for checks only. That would be amazingly helpful.

Theranest can be for SLPs

Aspetti positivi:

I like the scheduling and billing aspects of Theranest. I also like that all our paperwork can be stored in one place.

Aspetti negativi:

I do not like that you can’t alter the portal questions when someone logs on. I am a SLP who works with kids and I would like to delete some of the questions as they are not pertinent to my business or children.

Not great for larger practices

Commenti: Most everything has already been said. It's been like many up and coming technology companies - not a lot of great customer support; communicating through email is frustrating (because they don't read completely what your issues are, etc.); and lots of kinks to be worked out. I also feel as if their "updates" are focused on completely superficial and peripheral things and not on the core of the software.

Aspetti positivi:

The therapists on staff at my agency love the software. With only a few complaints, they find it easy to use and obviously are happy to not have paper files any longer. We have used this software since July 2018. I also appreciate that TheraNest offers a discount for nonprofits, which our counseling agency is a nonprofit. This helps with my budgeting.

Aspetti negativi:

The billing and reporting of this software is lacking in many ways, from the lack of robust reporting options to very elementary and clunky billing system. I would NEVER recommend this product for a group practice. Literally, we asked them early on - due to their statements being very difficult to read - if they had any accounting professional associated with the development of the software, and the answer was no. I have a CPA who reconciles our books every month and it's been a nightmare trying to reconcile TheraNest. Again, it might be good for a solo practitioner or for someone who is less worried about reconciling finances.

TheraNest for Small Group Private Practice

Commenti: Overall, I have truly valued using theranest for my work. It has been a wonderful system for practice management that I can do virtually everything I need to for my clinical practice. Once you’re familiar with the system, it is so easy to navigate through and complete the work in a timely manner. Although not without its frustrations, Theranest still has room to grow and develop. But I’m happy to wait along for the changes they have made.

Aspetti positivi:

TheraNest offers our practice the ability to effectively manage a caseload from all different sizes, and enables us to maintain confidentiality of patient information even across different users. I love that I don’t have to worry about someone else seeing the notes or appointment dates other than those who should. TheraNest’s template for progress notes, intakes, and treatment plans are super helpful in keeping me organized and making sure that I do not miss any information that needs to be documented. Additionally, I appreciate the software’s consistent updates that take into consideration feedback received from users like me. I was especially appreciative of their addition of separate gender identity and pronoun lines in the client details section.

Aspetti negativi:

Learning the software is difficult - wherein we notice a lot of people making errors in setting up appointments or being able to navigate through the site. We also find that few people use TheraNest the same way across the board, which creates some inconsistencies for us on billing and case management. Additionally, I have noticed minor fixes that could help to change the overall experience. For example, there’s no option for a user to cancel/change multiple appointments at one time; e.g., when a therapist is going out of town for a week. Also, there is no option to maintain a history of client demographic information, once you update the information (or the client does) it is gone. Lastly, there are seemingly no options to enter notes or addendums to notes that are signed or attached to a billed invoice. As a clinician, we notice mistakes at times and need to include additional comments like follow-ups with collaborative providers, client homework, etc. that would be best attached to the session note.

Frustrated with some features or lack thereof, and disappointed in customer support

Commenti: We like some features, but don't know if it's worth it to keep paying for so many we don't use or features we need that aren't there, such as those listed above.

Aspetti positivi:

The calendar and agenda features are nice. Most of all, the software eases and expedites our billing process, which is a huge help.

Aspetti negativi:

TheraNest will let us upload our own forms that we created and like better (such as intake forms, etc.) but it will not upload them or keep them in our format. Instead it converts them to something completely unusable. Secondly, we were expecting that a software designed for private practices in mental health care would include the ability to consolidate needed information and export it in a report; instead we have had to create our own Excel sheets to track client information. Thirdly, customer support has been of no help whatsoever when we called and tried to solve these issues.

New Electronic Note Taking and Billing Experience for my Practice

Commenti: I am solving a time and storage problem through the use of Nest. The more I become comfortable with this software, the more I am able to do with leaving the office and having time for myself. In addition, I no longer pay an outside service for billing and bill almost immediately through the Nest program, understanding the ins and outs of how insurance panels prefer the electronic billing to another means.
In the 6 or so months that I have used nest, I find it a tremendous asset to my business life as a therapist.

Aspetti positivi:

TheraNest continues to revamp and update its software making it more compatible to my needs as a clinician. Once you begin the experience of Nest and take it one step at a time, you realize that you are making progress with virtual notes and storage, billing and even telehealth! At first I was overwhelmed with learning to do everything online (changing from paper and pencil note taking, having an outside billing service to all electronic needs) I have made excellent progress where I am saving both time and money with the Nest Service. One great aspect of this service is the customer care with live online support and articles to read on areas I may need help. Training is offered on the areas I need the most help and the staff frequently ask how they can make this software product better and more compatible to my needs as a therapist's. A final accolade of Nest is being able to store secure photos of client art work and additional notes and documents. There is a secure client portal too if you choose to use this for intake and other virtual needs.

Aspetti negativi:

As a seasoned professional with little to no electronic note taking experience, my learning curve is not as adept to electronic storage, billing and virtual sessions. So, I find that sometimes the training tapes are too fast and too in-depth for one sitting. Therefore, I need to review them a few times in order to understand what area of Nest to access and what tabs I need to use for processing. Fortunately the support staff are ready to help me in all of my questions.