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Informazioni su Yonyx
Guide interattive guidate dall'albero decisionale che si collegano alla maggior parte dei sistemi CRM. Segui i processi aziendali in modo interattivo.
Very easy to implement, and support provided for any assistance needed is excellent. The vendor provides very detailed training videos that demonstrate all steps.
If the administrator has not set it up properly, there can be broken links, and then you are left without a place to go.
Filtra le recensioni (250)
Utilizzo
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Filtra le recensioni (250)
Great Troubleshooting Tool
Commenti: I have used Yonyx since 2015 in an ongoing capacity. I enjoy working in it and it's helped create a lot of integral guides for our internal employees.
Aspetti positivi:
Ease of use and their willingness to explain their product and make effective changes when necessary.
Aspetti negativi:
They normally fulfill my requests and I have no issues at this time.
Reimbursement Specialist
Commenti: I am Extremely happy with Yonyx, it helps me in so many ways, I really loves to work with Yonyx day by day, It teaches me so many new things, So I am extremely Happy.
Aspetti positivi:
It helps us identify the exact reason for denials, and the date which we stored earlier, will helps in decision making
Aspetti negativi:
It needs be tie-up with any clearing houses, So that the denials will be Automatically loaded in Yonyx and we can final decision easily, and needs to add some add features like Voice search.
Yonyx Review
Aspetti positivi:
everything is easy to navigate although sometimes it can take some time to load properly
Aspetti negativi:
Script doesn't always populate the correct one. been having to restart 2x a day lately to clear out everything.
Truly trustworthy and Secure tool. You should try Yonyx.
Commenti: Fantastic tool. Commendable experience. I look forward to applying it more and more on my work. Good work.
Aspetti positivi:
Yonyx has helped me grow my organization. It has been a partner in so many ways. It is user-friendly and easy to use. I have improved on my telemarketing tactics and overall quality of services is commendable. I have confidence on whatever decisions I make as a CEO. Yonyx has purely good intentions on inspiring and growing businesses. Try it.
Aspetti negativi:
None in my experience. I have not experienced the bad side of Yonyx if any. I like it.
It's a 10 out of 10 for me!
Commenti: 5 STARS! I would recommend it to everyone.
Aspetti positivi:
I love user friendly it is! The way it's broken down by categories is very helpful navigation through multiple scripts.
Aspetti negativi:
I have nothing bad to say about Yonxy. It's a 10/0 for me!
Easy and user friendly!
Commenti: I enjoy using Yonyx for work, it makes everything in my scirpt run smoothly when talking to patients.
Aspetti positivi:
I love how user friendly and clear the website is. I like how it throws my name into the script
Aspetti negativi:
There i not much i don't enjoy about Yonyx.
Great resource for daily work
Aspetti positivi:
User friendly, Reporting, makes daily work an easy task.
Aspetti negativi:
Could use a little more initial training and tips and tricks but other than that none.
Try Yonxyx
Commenti: I've enjoyed using Yonyx and would recommend it to others.
Aspetti positivi:
I love that it is a central place where I can review my scripts and the scripts for other departments.
Aspetti negativi:
It is not linked to our phone system, so there have been some issues with that.
Great!! fast and very easy to use
Aspetti positivi:
Everything is in one place, easy to use, no need to have a bunch of tabs open with scripts, love it!
Aspetti negativi:
I don't like that you can't open another lead while using it in another place, it messes up with the other one.
ResponseBPO feedback
Commenti: this has been great, support is amazing. The teachings have been insightful
Aspetti positivi:
the multiple features that allow me to configure the scripts exactly how i imagine them and expect them
Aspetti negativi:
the number of steps taken to complete an action. complexity of setting something up
Best app if you need to use scripts.
Commenti: We started using Yonyx in our company 2 months ago, we are able to follow our company scripts in a very easy way.
Aspetti positivi:
Yonyx is very easy to use, we use it every single day and it has helped us tremendously.
Aspetti negativi:
Nothing, so far so good. We love this app.
10 out of 10!
Commenti: Yonyx has made my transitions into new roles flawless. Highly recommend
Aspetti positivi:
The simplicity and user friendly website
Aspetti negativi:
Nothing! Yonyx was very easy to use and navigate
Great product!
Commenti: Very positive. It has been a great help at work.
Aspetti positivi:
The ease of use. And the ability to add and change very quickly.
Aspetti negativi:
A little hard to get used to clicking through each response.
Risposta di Yonyx
anno scorso
Thank you for your feedback, Anuj. We appreciate it!
Great Knowledge Base
Commenti: Fantastic! It really helps me in my everyday work
Aspetti positivi:
Functionality Ease of Access You'll see answers right away
Aspetti negativi:
Sometimes it doesn't have any complete steps based on issue
call center
Commenti: I love using Yonyx for dealing with our customer
Aspetti positivi:
easy to use and toggle between different screens
Aspetti negativi:
need more updates in management. or easier to input new information
Yonyx Review
Aspetti positivi:
Its a smooth system that easily allows me to complete my job functions each day.
Aspetti negativi:
Sometimes there can be technical issues.
Yonyx Review
Commenti: Yonyx is an overall good experience. I genuinely feel that user feedback is helping the system a lot with understanding what the user needs. It HAS improved dramatically over the last few months. However, more emphasis needs to be put on making appropriate legal disclaimers more easily accessible. It would also be helpful if we had a widget to submit feedback instead of having to include the link to the lead page every time.
Aspetti positivi:
It definitely brings value to a CSR by allowing them to follow a very organized process and structure. It provides a strong foundation for someone with great social skills and attention to detail.
Aspetti negativi:
It leaves too much room for error. There are technical issues and although they may not be very frequent, someone with less technical knowledge (who can be a great CSR) can run into random critical errors. Our role is vital for maintaining legal disclaimers and the software can create an issue for us by accident. Also, if those situations are not handled properly by the user (CSR), they can be disciplined for issues that may result in technical ignorance. Also, for the company, it can lead to accidental legal issues that should be avoided at all costs. I have had to submit feedback for errors to justify mistakes, which can add to a lot of unnecessary stress and work for all parties involved.
AMAZING SOFTWARE!
Aspetti positivi:
That helps me to save time, I am more efficient using the troubleshooting tree during difficult calls. Customers are more happy at the end as I can provide faster solutions. the team behind the software always take actions on the suggestions really fast, so the improvement is exponential.
Aspetti negativi:
The esthetic of the software should improve, also is needed some shortcuts for some core information, so you can find faster the information.
Really good product that just keeps getting better
Commenti: Once I've learned the program, mostly through trial-and-error, I've come to find it simple to use and implement. I appreciate the additions being made and the personal support provided by the company to introduce those new features. The program is solid, and has so many possibilities if integrated well with the infrastructure of a company. I wouldn't want to attempt to do what we do without it.
Aspetti positivi:
Yonyx is a simple program that proves to be mostly intuitive to use. Creating new guides is quick and easy. Adding various pieces to those guides isn't difficult. I appreciate the support provided when issues come up. I like the continual innovation and improvements made while I've used the product.
Aspetti negativi:
A better training or a robust manual would greatly improve the experience. There are plenty of features, but it's not clear how they should always be used nor is there a reliable reference to go to after the feature has been introduced. As well, the program is linear when building out which means everything is locked together and makes it difficult to revise or rearrange something in the middle of a guide.
Yonyx review
Commenti: New to this software initially I won’t want use this but then after starting using this it was Good learning experience and easy understanding of some concern which needs to be solved
Aspetti positivi:
Easy understanding Precise and simplified Used to learn difficult diagnosis in simple steps Helps in problem solving instead depending on other documents Personal skill and knowledge development
Aspetti negativi:
Detailed information can be added in content for detailed learning Further improvements can be done in the presentation Accessibility of the software should be improved
yonyx is a site which made our wlork so much easier. it is like a dictionary for us.
Commenti: a very greatful experience with yonyx. and it has made our life easier. it has made our work easier
Aspetti positivi:
it is like a grammer book for the process where we can learn about our product. we can go to the depth for our product.the best part is we can also search anything
Aspetti negativi:
we dont have many access for this site and but there is not a lot of thing to dislike
A script that is simplified!
Commenti: I have been using Yonyx for 5 years. I appreciate a script available at my fingertips. I also appreciate how there are very little technical issues. Usually I just refresh and the script updates. I also love how we can provide instant feedback.
Aspetti positivi:
I like that when I log in every single day there is an automatic link that logs you into Yonyx. I appreciate that there is no time lost and the script is readily available. My job is made easier because of it being such a simple system.
Aspetti negativi:
There are times; with every software used that the script doesn't work. Usually IT is on it right away and it has always been a quick fix.
yonyx review
Aspetti positivi:
The product was easy to use. And make your work easier
Eliminates tech support calls
Aspetti positivi:
Once we published Yonyx is really helped us reduce the number of times customers would call into tech support. Referring callers to our online guide really has also helped our customers feel more supported. The Yonyx support team has also been extremely helpful and great to work with as we started our partnership together. I highly recommend giving Yonyx a chance to earn your business.
Aspetti negativi:
The admin page is not as intuitive as I'd like it to be but once you learn how it works it can be overcome.
My review about yonyx
Commenti: i am using yonyx from 6 to 7 months and from starting of my job as a customer care executive yonyx help me very much to know more about my job details
Aspetti positivi:
yonyx guide us and give us resolution without any interruption that i like most about this software
Aspetti negativi:
its provide as all information step by step
