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Informazioni su Visual Retail Plus
Applicazione modulare con funzionalità di CRM, creazione di report, gestione del punto vendita, gestione dello stock, e funzionalità di gestione presenze per le catene di negozi retail.
This system is indeed a plus for us. It took awhile to really get everything on board, but once we started using it, it was worth the cost.
The errors that come up and don't go away are frustrating.
Filtra le recensioni (141)
Utilizzo
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Filtra le recensioni (141)
Easy to use
Aspetti positivi:
Easy to use and train staff (since its self explanatory) and great customer service (Rita)
Aspetti negativi:
Onced purchased new monitor, touch screen doesn't work as great
Risposta di Visual Retail Plus
9 anni fa
VRP is a software company, therefore if you feel that your touch screen is not working properly, we recommend contacting the store you purchased the screen from. Most hardware today come with a standard 3 year warranty.
VRP Review from Hezi Rotem
Aspetti positivi:
I've been familiarized with this program for the last four years, it's capable against our Magento program directed towards our e-Commerce platform.
Aspetti negativi:
We do come across connection issues a lot, this particularly occurs during our in-store functionality, this causes issues at times considering we have to check out customers through the program.
Risposta di Visual Retail Plus
9 anni fa
We love having Sabon as our loyal customer for so many years, however as previously discussed, connectivity issues are not related to the VRP software.
No instructions
Aspetti positivi:
This program has the potential to do a lot, and there are a lot of programs to work with, but there is also a lot of work that should be spent on improving this program to be more useful.
Aspetti negativi:
There are many things that just don't work on this program. There are absolutely no instructions on how to use the programs like the report, etc. It's like a guessing game; you input your information, and you have to try and figure out the results if it's even accurate. It would be a great help to have a "help" button.
VRP - Reliable
Aspetti positivi:
I utilized this POS system for well over a year and it was one of the easiest I had ever used. Customer support goes above and beyond to solve your issues and you will always get someone on the phone. VRP is reliable and the company stands behind their product.
Aspetti negativi:
The system and user interface feel very dated and could definitely use a face lift or a redesign. In a 12 month period, I personally experienced a total of 3 debilitating errors for which I had to reach out to customer service. The issues were resolved with care and tact.
Flexible POS system with Great Support
Aspetti positivi:
The product is fairly user friendly with lots of reports and features pre-built in. Like all POS systems I have worked with it has its shortfalls and glitches, but most of the problems are easily fixed. Most issues I have been able to resolve on my own, and the ones I couldn't VRP has been very good about helping resolve them.
Aspetti negativi:
I would like to see a little more customization for my specific business needs. You can customize many of the features and reports, I would just like to see that expanded.
Risposta di Visual Retail Plus
9 anni fa
Most of our customers request customizations since each business is run differently. We will contact you in order to discuss any needed reports or features that you feel can benefit your business; it may be a simple query that can be written either by us or you.
Flexible tool and good customer support!
Commenti: We track all the stores we have and we improve the controls we have in our industry.
Aspetti positivi:
The solution of this software is really good you can be configured for a number of retail segments, including apparel, gift shops, hardware stores, electronics, office supplies and much more. It's ideal for growing retailers that need robust functionality and control the areas operations.
Aspetti negativi:
You should improve the manual and guides to use each module because sometimes It get a little bit harder to begin and try to find what you're looking for. It should be a great idea to improve this.
Always have a good experience with this product
Aspetti positivi:
Software is user friendly. Also technical support is very helpful and friendly.. They always have answers to any questions I have. They do not need to ask others in the company as they are always on top of their product.
Aspetti negativi:
I do not have any negative reviews The above review summarizes the vendor and product.
Great product, Helpful team
Aspetti positivi:
They worked with us to make sure the product worked in the best way possible for us
Aspetti negativi:
The only real problem I have found with the program is the averaging of costs, which isn't the best option for our business, but that information isn't necessary and we just ignore it.
Pointe Coupee Gallery DEPENDS on VRP
Aspetti positivi:
VRP is always available.....Our retail jewelry and gift store needs reliable and consistent tech support. VRP is just a call away!
Aspetti negativi:
In the past the local licensed person was not as talented as the main office.....
IGFA is very satisfied with this product.
Aspetti positivi:
The software is very stable and reliable, and the tech support is excellent.
Aspetti negativi:
Sometimes an update to the software causes other problems that require tech support to troubleshoot.
Great software, Great company
Commenti: We have been working with VRP for years now, and they are the best. They are constantly updating the software with new features and have amazing prompt support anytime we have a question or issue. They adapted their program to meet our needs and continue to work with us whenever something new shows up. The flexibility and power of their software is incredible.
Great choice for POS and Back Office Retail
Aspetti positivi:
I really like the flexibility to add modules onto this system and to work with their development staff. Their response is always "Sure, we can do that."
Aspetti negativi:
I do not like the way their sales department charges for services. They charge a per-product fee; I would prefer a per hour fee with a "not-to-exceed X" model.
VRP is an amazing tool in the retail industry!
Commenti: Overall, this has been a great product for our company.
Aspetti positivi:
It is a good, reliable POS system. They are constantly changing to best help retail companies. There customer service is also wonderful.
Aspetti negativi:
Their user interface can seem a little outdated at times.m, yet, it does its job. Also, there are so many modules created- I’d love some sort of manual. It can get a little tricky trying to figure out.
Managing inventory is easy
Aspetti positivi:
We can now have a good scoop on our inventory management. It's made easy for us to adjust and make any changes to inventory with simple steps.
Aspetti negativi:
The devices we use are sometimes problematic, but this is no fault of the program. Therefore I would say there isn't much I don't like.
Easy to understand
Aspetti positivi:
Visual Retail Plus can do a lot of things, and there and many different modules to choose from to get all the necessary information needed.
Aspetti negativi:
Many times we ask for a change and we would get more problems with that change. I think all programs should be fully tested before used.
Made for retailers by retailers indeed!
Aspetti positivi:
They really have thought of everything! And I rarely leave this high of a review. I also love how I can manage all 3 of our stores with the same system so I don’t have to enter in all the info again!
Aspetti negativi:
I haven’t honestly tried it long enough to find a problem with it yet but I do wish they incorporated more marketing material to reach out to our customers more.
Making changes are now easy
Aspetti positivi:
I like the fact that I can make simple changes in a breeze. It's all just one click to change an error in Visual Retail Plus.
Aspetti negativi:
Other than a few program errors here and there, the program itself works fine. It's the human errors that make the program looks bad.
Visual Retail Plus
Aspetti positivi:
It is very easy to use and very easy to teach other people to use. It seems to be easy for the customers to understand the transaction as well, which speeds up the lines.
Aspetti negativi:
As of now, there are no faults. In the beginning, there were a few ups and downs.
We use this everyday
Aspetti positivi:
We use this program on an every day basis, and it does make our lives a little easier getting things done.
Aspetti negativi:
There are annoying "Run Time" errors that pop up when trying to search something it doesn't recolonize, and it just closes on you.
Purchase Orders
Aspetti positivi:
I enter purchase orders on a daily basis, and with VRP, it's now very easy rather than writing order by order.
Aspetti negativi:
When a purchase order is too large, the system takes a long time to load, but I think this can be fixed with programming
Easy to handle
Aspetti positivi:
I really like this product because of its efficiency and the fact that I am able to work and understand each icon's meaning.
Aspetti negativi:
I don't like that it crashes or slows down and I have to wait a while before I complete my work.
Buyer/Manager
Aspetti positivi:
I like the ease of use. It's very user-friendly and intuitive. Tech response is top notch.
Aspetti negativi:
The layout is not easily adaptable by the user. It could be a little easier to customize for each user. The program is slow at times.
Easy check out
Aspetti positivi:
I like that everything is just a click away to use this program. I don't have to do much to get what I need.
Aspetti negativi:
There are too many errors here and there. When we first started there was a lot of customization needed.
It make merchandising simple
Aspetti positivi:
I like VRP. I no longer need to rely on pen and paper for everything since it's now all digital.
Aspetti negativi:
At first, I had a difficult time getting used to the different functionalities, but over time, I've mastered them.
It works well
Aspetti positivi:
It's a great product that functions well, and there isn't a thing that can't be done on it.
Aspetti negativi:
It's speed needs improvement; it can have moments when it runs extremely slow for no apparent reason.