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Informazioni su Club Automation

Club Automation sta reinventando la gestione dei club. Dalla reception al back-office, entrerai in contatto con ciò che conta di più: i tuoi membri.

Ulteriori informazioni su Club Automation

Aspetti positivi:

Very user friendly and easy to use on computer.

Aspetti negativi:

One of the main negative things about Club Automation was the ease of use. As much as it was orgranized and can do many different functions, the navigation through the tools was so much.

Valutazioni di Club Automation

Punteggio medio

Facilità d'uso
4,0
Servizio clienti
3,7
Caratteristiche
3,8
Rapporto qualità-prezzo
3,6

Lo consiglieresti?

6,6/10

Club Automation ha una valutazione complessiva di 3,8 stelle su 5, calcolata sulla base di 41 recensioni degli utenti di Capterra.

Hai già usato Club Automation?

Condividi la tua esperienza con altri acquirenti.

Filtra le recensioni (41)

Beth
Beth
Director of Marketing and Membership (USA)
Utente LinkedIn Verificato
Ospedali e sistemi sanitari, 11-50 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

The staff at Club Automation is second to none!

5,0 7 anni fa

Aspetti positivi:

Club Automation has helped us advance in so many ways. Our fitness facility has nearly 10,000 members and this provides a fast, effective way to not only sign-up new members, but create a good environment for current members to utilize. We enjoy many features such as online sign-ups, electronic guest passes, automatic billing, and certain tracking features/reliable reports. This has helped our staff tremendously by helping them to cut their time spent on projects down. It allows them too have more time to spend on other areas of their work duties. Another huge benefit is the fact we can log in from any computer any time, any where without having to install actual software only available on a certain number of computers! I just asked some of my staff to tell me their favorite feature in five seconds. Here were their responses: 1. Capabilities of reports for many different circumstances whether it be corporate partners, payroll deductions, retention etc. 2. Ease of sign-ups for new members. 3. Family check ins. (When one family member scans his/her card, the rest of the family pops up on the screen and all you have to do is check the box next to their names to sign them all in!) Members love being able to log into their account online and update their billing information, sign up for classes, swim lessons etc. and print out payment history for work reimbursement plans. Club Automation has truly helped us take a step into the modern world of fitness software!

Aspetti negativi:

Club Automation is working on ways to incorporate certain features and making more customizable forms, such as additional required fields like t-shirt sizes and expediting certain updates such as reoccurring transaction features and showing certain details at check-in. Pro Rating billing is not optional with Club Automation, so that was new to us. Certain reports have great sorting features where others do not have the same capabilities. We are looking forward to these improvements being made and have confidence Club Automation will only continue to provide great service and excel in all of these areas just like they do in ALL other aspects of the software program.

Theresa
Aquatic Instructor (USA)
Salute, benessere e fitness, 51-200 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Overall an effective tool.

4,0 2 mesi fa Nuova

Commenti: It's easy to learn and works well for its' purpose.

Aspetti positivi:

It's a logical platform so easy to navigate.

Aspetti negativi:

When the calendar doesn't allow you to go out 2-3 months out when scheduling on multiple clients unless you close the app and restart. It's a glitch.

Risposta di Daxko

mese scorso

Hi Theresa - I appreciate you taking the time to leave this feedback. As for the issue with calendar glitch, please send me an email at [email protected] and I'll get you connected with the right person to dig into this with you.

Mitch
Aquatics Director (USA)
Salute, benessere e fitness, 51-200 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione
Fonte: SoftwareAdvice

Perhaps the most frustrating software and customer support I've ever used.

1,0 3 anni fa

Commenti: There are several days when I would rather go back to a pencil-and-paper accounting system than use Club Automation.

Aspetti positivi:

The software has a good concept: that it can be used via the web from anywhere, automatically takes care of many processes that should make running a club easier.

Aspetti negativi:

The software is -extremely- buggy. This causes a lot of frustration for our members and reflects poorly on the club. Support is sub-par. Wait times when contacting support via the phone can be 30 minutes or more. Submitting tickets by e-mail is pretty useless--it takes weeks to get a response. The system appears to be a tennis court reservation system that kept experiencing feature bloat, and has now gone beyond it's designed capabilities. I have a degree in computer engineering and ran my own software company so I recognize many of the challenges they are going through, but it is an unacceptable customer experience.

Mat
Exercise Physiologist (USA)
Ospedali e sistemi sanitari, 201-500 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Good overall

4,0 mese scorso Nuova

Commenti: The overall experience is good. When he have had some problems they try their best to get it fixed in a timely manner.

Aspetti positivi:

Their trainers did a very good job when we first started with CA.

Aspetti negativi:

They do not offer different sounds/word commands when people check in so it is hard for us to know if someone's membership has expired.

Risposta di Daxko

4 settimane fa

Hi Mat - thanks for providing this feedback. We're glad to hear that you had a smooth onboarding experience with Club Automation. If you visit the 'Check-in Settings' page you can navigate to the alert sound options section to adjust the settings to make it more clear that an expired member has checked in. If you need any further help, don't hesitate to reach out to your support team at [email protected]

Lauren
Membership Sales Advisor (USA)
Salute, benessere e fitness, 51-200 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

More Pros than Cons

4,0 3 anni fa

Commenti: Overall CA has been a good change at our business. We are still getting used to it here and we definitely have some suggestions on how to make it better, but we really loving the look of it and the user friendly aspect. I would recommend checking it out if you are looking to switch software's.

Aspetti positivi:

First of all, the look of it caught my eye and the fact that it is very user friendly! Our old system was outdated and was not very easy on the eyes. We also love that there is a CRM system built into the software that connects to the actual Club side. That makes it very appealing to us as a business. It is also great to be able to generate PDFs super easily!

Aspetti negativi:

This software could use some updates on a few things that we have had a hard time working through. CA would benefit from a texting feature for the CRM, better view of the schedule of each employee for the CRM, notifications when a new online form submission comes through for a new membership, way better ease of changing forms within the system (ex: Emailing Membership Link) , Being able to add a credit that does not just apply to dues, Better ease of sending mass emails to leads who have not yet joined for the CRM, Being able to easily separate and organize non-members / guests from current members. The CRM is not the best, so we would recommend ease of connecting an outside CRM system with CA.

jason
Swim instructor (USA)
Salute, benessere e fitness, 51-200 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

review GAC

5,0 2 mesi fa Nuova

Commenti: overall easy to use, and user friendly. I have a hard time putting in lessons when I am doing it from my phone.

Aspetti positivi:

Very user friendly and easy to use on computer

Aspetti negativi:

Not very good while trying to use on the phone. Only on computer - I am not sure if there is a way to do this but i but in reoccurring lessons for a month and then it stops. so every month i have to re put in all my lessons instead of them staying truly reoccuring until i cancel them

Risposta di Daxko

mese scorso

Hi Jason - thank you for providing this feedback! There will be some exciting updates coming in near future to improve your experience using Club Automation on your mobile phone. As for the issue with recurring lessons falling off, please send me an email at [email protected] and I'll get you connected with the right person to dig into this with you. Thanks!

Doug
General Manager (USA)
Sport, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione
Fonte: SoftwareAdvice

CA was purchased by Daxko and many unresolved problems after the transition.

3,0 3 anni fa

Aspetti positivi:

We use online court reservations, resources management and POS. We have been a user since 2013 and have been very happy with the services up until late 2021.

Aspetti negativi:

I did not like that our permissions have been changed substantially under the new [SENSITIVE CONTENT] and working on the third trouble ticket to hopefully get resolved. They keep closing the ticket saying resolved, but they must not test as the issues are still there. We cannot change a court reservation in the past. Building up a backlog of reservations adjustments and refunds that customers have been waiting for. Making us look sloppy to our customers.

Grace
Manager (USA)
Reclutamento e selezione del personale, 11-50 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Streamlined Management with Club Automation: A User-Friendly Experience"

5,0 mese scorso Nuova

Commenti: My overall experience with Club Automation has been generally positive. The platform is user-friendly and offers a comprehensive set of features that streamline operations. While there can be a learning curve and occasional glitches, the robust customer support helps address issues promptly. Overall, it effectively meets the needs of many clubs, making management easier and more efficient.

Aspetti positivi:

User-friendly interface Comprehensive features (scheduling, billing, member management) Mobile access for convenience Customizable options Strong customer support

Aspetti negativi:

Occasional Bugs: some times but it really not that bad

Utente Verificato
Utente LinkedIn Verificato
Salute, benessere e fitness, 11-50 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Pretty Happy

4,0 6 anni fa

Commenti: No software does all things for all clubs and overall I am happy with our choice of Club Automation as it does many of the things we need.

Aspetti positivi:

Initially the customer service felt very personal and the process of switching from our old software was handled very well. I appreciate the regular updates to fix bugs and add features.

Aspetti negativi:

After switching customer service reps multiple times through our 18 months we’ve lost the feel that our rep really knows and understands us. I was looking forward to the customizable reports but it’s not always intuitive which one you should start with to get the report you need.

Danielle
Fitness Instructor Personal Trainer (USA)
Salute, benessere e fitness, 11-50 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

User Friendly

5,0 2 mesi fa Nuova

Commenti: I love how easy it is to communicate thru Club Automation. It’s also easy to learn

Aspetti positivi:

It is very user friendly, very straightforward

Aspetti negativi:

There are just a few things that no one can figure out how to do

Risposta di Daxko

mese scorso

Thanks for providing this feedback! If you shoot me over an email ([email protected]) with the few things you can't figure out, I'll be happy to connect you with someone that can help! Just include what areas you're needing help with. Thanks!

John
Owner (USA)
Salute, benessere e fitness, 2-10 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Stay away from Club Automation at all costs. Pen and paper is a more reliable solution.

1,0 3 anni fa

Commenti: It took 6 month to on-board (which compared to Shapenet or ABC or Mind body is 3 x's as long) with several team re-shuffles. I spent 1000's of dollars having my team sit through redundant trainings only to run into obvious software break downs while the presenter was demonstrating how to use it. If you are even considering this software please give me a call and let me go into greater detail [SENSITIVE CONTENT]

Aspetti positivi:

They present a well rounded package with fluid tools and robust reporting. The exact opposite is true; the software is challenging to use, the reporting is confusing and incomplete with misleading data. the customer support is lost half the time and don't answer the phone the other half. Please don't use this software.

Aspetti negativi:

They lock you in to a 5 year contract so no matter how bad they perform you are on the hook. They have dozens of "known bugs" that you just have to deal with. thier PT and membership contracts are inflexible, they will randomly bill your members the wrong amount for no apparent reason. They will bill historically cancelled members that were dormant in your previous data but for some reason were reactivated by CA. DO NOT USE THIS SOFTWARE

Mary Beth
Accounting (USA)
Sport, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Accounting/Business Owner

5,0 4 mesi fa

Commenti: I really love the CA system. We started with Club Automation in 2013. I am constantly learning what this system can do. It makes my life so much easier. I can access from work, my phone or at home.

Aspetti positivi:

I love how easy it is to set up programs in the court sheets for our junior and members. It is so easy to make changes if needed. I work on the court sheets about 80% of my day and it makes my life so easy.

Aspetti negativi:

1)Would love if our members could go on-line and schedule their own make up classes. 2) Sometimes the blocking of courts does not work. If you are making changes using the block feature it sometimes reverts back to an old-blocked court.

Risposta di Daxko

mese scorso

Hi Mary Beth - thank you so much for taking the time to provide this feedback. I'm glad to hear that we've been your chosen partner for over 10 years. I wanted to confirm I have passed back your feedback on member facing scheduling options to our product team. As for the issue with court block glitch, please send me an email at [email protected] and I'll get you connected with the right person to dig into this with you.

Sarah
Owner (USA)
Salute, benessere e fitness, 2-10 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Owners Beware!!!

1,0 7 mesi fa

Commenti: It was terrible from the beginning and just continues to get worse every month. The fees they charge a small is terrible. We switched from ABC to CA thinking it was less expensive…. Boy were we wrong!!! Our fees literally doubled!!!
We are pay over 10% of our income in CA fees!!!!!

Aspetti positivi:

This is the worst company. The Fees are Unbelievably High!!! They charge you $13 every time a members card is declined. They have a terrible Frankenstein product with terrible customer service.

Aspetti negativi:

The billing department for collecting your dues and through 3 different portals. Good luck trying to figure out delinquent accounts and over due payments. Kiss your profits goodbye

Risposta di Daxko

4 mesi fa

Hi Sarah - we are so sorry to hear that your transition to Club Automation hasn't been smooth. Our team would like to connect to address your concerns with the product and address your concerns around fees. Would you mind sending an email to [email protected] with the subject line: Capterra Review and we'll get you connected to the right folks.

Steve
OWNer (USA)
Salute, benessere e fitness, 2-10 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Implementation Disaster

1,0 4 anni fa

Commenti: I have been in hundreds of software, SaaS, and cloud services in corporate America. I can truly say this has been the most stressful and troubling implementation EVER!
six months of poor customer service, unexpected charges, access issues

Aspetti positivi:

THe only good thing compared to ABC FInancial is it is truly web based. Other than that i would go back to ABC tomorrow

Aspetti negativi:

The data conversion the implementation the first billing the partners they use for CC processing and door access the ability to get local help for door access their customer support

Megan
General Manager (USA)
Servizi e attività ricreative, 11-50 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Alternative considerate:

Thankful for Club Automation

5,0 3 anni fa

Aspetti positivi:

Truly an all in one club management system that is easy for members and staff to use. I love that it automatically bills and withdraws payments and the booking feature for members is very helpful.

Aspetti negativi:

I wish there was online camp registration where we can choose what information we want to collect, what questions to ask and have parents complete it online while registration for a program (special needs, medications, allergies, ect)

Michael
Owner / General Manager (USA)
Salute, benessere e fitness, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Club Automation and Bass River Tennis Club - A great partnership

4,0 8 anni fa

Commenti: If a half star was available, I've give 4.5 to quality, ease and functionality. We have looked at a lot of platforms and Club Automation is clearly the best available. No question! Even in the places that I would like to see improvement, the customer service and support more than overcomes. They are fast to respond, work diligently to solve problems and don't just pay lip service to get back with answer. They do it!

Aspetti positivi:

It's a seamless product. From first check-in to billing and accounting, it's all right there. The customer service is above any vendor I've ever dealt with. The people behind Club Automation are what make the company so great!

Aspetti negativi:

The Communications Center is still a place that could be better. At least in the way we wish to use it. It is so close to being a total game changer in our business, but it is getting better. There have been some enhancements over the years and it's improving all the time.

Lynn
EVP (USA)
Salute, benessere e fitness, 201-500 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Our Conversion to CA

4,0 6 anni fa

Commenti: We have decided to convert all 9 of our clubs because we like the software.

Aspetti positivi:

How user friendly it is. In our old software you had multiple steps for on function which made it very inefficient. Also, when we have contract changes, we can do it ourselves. Our old software required us to submit changes to them and it took months to get the changes made in the software. If we have recommended changes to CA they really listen to us and send to their back office team for consideration. They are very reactive to our industry. Our team finds most processes have saved them time.

Aspetti negativi:

It would be very helpful if other types of forms such as address changes, terminations, change of payment forms could be automated. Currently we have paper forms that are filled out and we have to upload. If CA had a way for these forms to be part of the system so the information can be within the system and signed online by the member.

Jessica
Jessica
Gym Owner (USA)
Utente LinkedIn Verificato
Salute, benessere e fitness, 2-10 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione
Fonte: GetApp

Beware

1,0 3 anni fa

Aspetti positivi:

Nothing. There have been no pros to using this software. We previously used ABC, which was by far a better solution.

Aspetti negativi:

Club Automation is denying our gym to transfer service away from their software company based on a contract we signed that was falsely presented. We were told we would have online gym sign up, management of our member charges and accurate information storage and billing. They have not followed through with any of this. In addition, they are unable to provide support for us when needed via the helpline, seemingly due to lack of staffing. Our gym has lost many members due to billing issues with Club Automation. Members have been charged inaccurate prices and the company replies that they have no idea why it’s happening. Members are also not charged at all. We’ve had to audit the entire member list multiple times and inaccurate billing continues. Additionally, we have lost hundreds of hours of our (gym owner) lives and our staff time trying to resolve software glitch issues with our member information storage, management, payroll and billing. We have respectfully requested to transfer our member management and billing software to another company that can provide us with what we need, and Club Automation is refusing this reasonable request. Buyer beware.

Bryan
Bryan
Co-founder (USA)
Utente LinkedIn Verificato
Salute, benessere e fitness, 11-50 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Pleasingly Professional

5,0 3 anni fa

Commenti: Very professional, very knowledgeable about the health club industry and the needs of operators.

Aspetti positivi:

Club Automation has lots of resources and options for tracking the cadence of your business. All of this would be useless if it weren't for the implementation team guiding us through the software's full potential. Top-class onboarding. We had a group of four Club Automation professionals guiding us through the process over a 3-month period. Very thorough!

Aspetti negativi:

I have not found any cons yet. Be aware that this is not a plug-and-play system that is just handed over to anyone willing to pay the price. Be ready for a group of professionals on task and on point to help you stick to your timeline. Clear some schedules and create some mental bandwidth within your organization.

Risposta di Daxko

3 anni fa

Thank you for the kind words, Bryan!

Parker
Owner (USA)
Salute, benessere e fitness, 2-10 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione
Fonte: SoftwareAdvice

Alternative considerate:

DO NOT USE

1,0 9 mesi fa

Commenti: Terrible, so so terrible. Nothing ever works. I have to call customer service every other day to fix an error with the software. Constant billing issues.

Aspetti positivi:

This one customer service rep was helpful one time

Aspetti negativi:

Everything. Super buggy software. Constant maintenance that takes days. Honestly my biggest life regret is using Club Automation

Annie
Business Manager (USA)
Sport, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Excellent software program!

4,0 8 anni fa

Commenti: We have been using CA since January 2013. It has grown with our needs. As any software, there are some things it does not do yet, such as P/L's but otherwise it is a great system. We are able to keep track of everything when it comes to my pros and to our clients! Customer Service is above and beyond and makes dealing with any issues that do happen to come up - easy to deal with!

Aspetti positivi:

The ease of keeping track of client's accounts and the ease of payroll.

Aspetti negativi:

There is still no report for p/l's for each class - I have to do that manually which takes quite a bit of time.

Itzamara
Customer Service Rep (USA)
Salute, benessere e fitness, 51-200 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Club Automation Review

5,0 4 mesi fa

Commenti: I've had a good experience with CA I prefer it over other platforms that i may have used in the past !

Aspetti positivi:

It's easy to navigate and learn! Easy access to members profiles and easy to work with and explain to others who are just learning the system !

Aspetti negativi:

Registration process could be a little easier versus having to scroll through everything !

Rachel
Marketing Project Manager (USA)
Salute, benessere e fitness, 501-1.000 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Still learning how to best use

4,0 6 anni fa

Commenti: We recently transitioned to Club Automation after using an outdated system for years. Overall the transition has been positive, but not without a fair share of step backs. We are learning as we go!

Aspetti positivi:

Love that you can do everything in one place: sign up for a group exercise class, register for programs, sell merchandise, book tennis lessons, etc.

Aspetti negativi:

We use Club Automation in conjunction with HubSpot. With the way things are set up, there is a slight delay in connecting accounts between the two softwares. This can be a bit confusing.

Risposta di Daxko

6 anni fa

Thanks for your feedback, Rachel! We're happy to hear the transition has been positive.

Robin
Robin
Healthplex Business Office Manager (USA)
Salute, benessere e fitness, 51-200 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Club Automation

5,0 6 anni fa

Aspetti positivi:

I love the ease of use and the capability that we have to go paper free. We are able to track everything in the system from camp registration, programs, membership, personal training, etc. I love the visibility that we have to track and stay on top of all scheduling for our trainers and massage therapy staff.

Aspetti negativi:

The only thing negative drawback about the software is that when you have multiple facilities on the software, you are only able to have one logo for all facilities and one address / name for all facilities, which makes it difficult for invoicing and contracts.

Utente Verificato
Utente LinkedIn Verificato
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Pretty user interface but doesn't produce correct accounting or payroll information.

1,0 7 anni fa

Aspetti positivi:

Very easy to use for front-line employees. Never had an issue with the server or any cloud-based functionality.

Aspetti negativi:

If one actually looks into the reporting and numbers produced, tons of irregularities are found. Starting to question all the data produced and if anyone on their staff has an accounting background. Seems ever update triggers a chain reaction that produces incorrect payroll or reporting.