Recensioni su Deskero

completo intuitivo e facile

Commenti: positiva in quanto mi facilita l invio con gli altri operatori

Aspetti positivi:

come vengono organizzati ticket e gestionale

Aspetti negativi:

mette tutto insieme dovrebbero dividere i ticket per genere o dare la possibilità' di diveiderli per settore o operatore troppo poca dimensione allegati per ticket servirebbero almeno 10 15mb

Buona complessivamente

Aspetti positivi:

Facilità di utilizzo della pagina web da parte amministratore e cliente

Aspetti negativi:

Alcuni aspetti di come configurare il profilo del sito

Ottima piattaforma anche in Italiano

Aspetti positivi:

Un comodo portale per il cliente finale dove è possibile attivare anche l'accesso senza registrazinoe

Aspetti negativi:

Piattaforma premium utilissima ma troppo costosa. Avrei gradito uno sconto maggiore per il primo anno, in modo da apprezzarne meglio le potenzialità

Best Support Ever

Commenti: The system is ready to use in ever situation and fully customizable ( Power Solution).
I'm really sure about the succesful experience it's increase by the staff kwnoledge that reflects the mission of the app.

Aspetti positivi:

The Particularry the Ticket page form.

Aspetti negativi:

We need the possibility to use Deskero to contact also our providers in order to complete the message exchange all in one app.

Helpdesk All in one

Commenti: It’s a good product for managing customer ticket requests. It’s ease for use and very intuitive. the best feature it’s to the ability to connect with social networks . it's a helpdesk all in one

Aspetti positivi:

All in one social helpdesk solution (Facebook, twitter, ...) , with mobile app

engaging with customers

Commenti: It is good but it needs more work to be great in my opinion.

Aspetti positivi:

It provides a free trial to test the software. It offers online support and online trainings and a good documentation.

Aspetti negativi:

It does not offer any app in any of platforms. It does not offer any training in the format of webinars.

Deskero free is nice

Aspetti positivi:

- Nice UX: It has a user-friendly user interface - Good server speed: As you submit a ticket or reply to a ticket, it responds very fast - Appropriate notifications for tickets

Aspetti negativi:

I'm using it's free version and it is serving me the very basic features that I wanted to have. I don't see any bad point(s) in it.

Simple & Good

Commenti: Ticketing service very good and simple to setup and use.
Support 100% fast and decisive.
Price OK with a little discount.

Aspetti positivi:

Management of calls of a customer base for a legal software

Finally found a simple, clean/clear ticketing system .

Aspetti positivi:

Clear, clean and simple. To the point. Great for a small/medium IT Support desk like my situation.

Aspetti negativi:

Nothing major so far. It would refresh itself a little faster. Perhaps additional notifications. I have yet to use the Android app, so many of these concerns might be fixed via that.

Good Program

Commenti: The application is good and it works perfectly.
Ticket control is customizable, as well as being very simple and intuitive.
Only not quite positive note is the mobile app, which unfortunately in my case sometimes experiences problems.

Aspetti negativi:

The mobile app could be very useful if working.

Very useful application

Commenti: Deskero is a very useful application for managing support for your own customers. Simple to use, integrated with all communication channels and socials as well, Deskero makes support procedures transparent.

The simplest and most powerful

Aspetti positivi:

- One of the simplest installation process - Everything ready up to 5 minutes - Good principles of design

Aspetti negativi:

- The free subscription is too small for most startup - Sometimes admin area is a bit too crowdy - Chat systems is worst than other parts of the software

awesome app

Aspetti positivi:

you can follow all the service request on the app, it is perfect for all kind of business and also easy to use

Aspetti negativi:

the bad thing about this app is that in the free trail you are not able to personalize the messages that are sent to the customer.

Great App for the Price

Commenti: We are still in the process of rolling this out company-wide, but the best thing about implementing a tracking system like this is having the ability to streamline, track, respond and organize all of the inbound requests from our employees. It also forces them to use the forms and provide the required information before sending a request and eliminates the back and forth that often occurs in trying to get everything we need to begin providing them with the support/requests they have.

Aspetti positivi:

I like a lot about this program, the ability to track tickets and respond from them as well as the ability to customize the portal. I've worked with several ticketing systems in the past and this app offers the same support to the people handling the tickets (agents) as any other ticketing system out there but for a fraction of the price (and far less backend coding!)

Aspetti negativi:

The software itself is very easy to use. The one challenge I have is not having a quick reference for FAQ or 1st line troubleshooting during installation. With that being said, I never had to wait more than an hour for someone to email me back. I know there is a lot more there that can make it more powerful but it's difficult to figure out what everything does without toggling between their webpage and your portal (vs. having the ability to hover over and see information or having a support portal embedded in the company portal for agents to use.

Amazing Helpdesk Software

Commenti: I love all the features! There is nothing I don't like about it! Maybe it would be nice to have SMS Integration so it would be nice to keep the customers informed about the important issues beside the email.

Aspetti positivi:

So easy to use and complete value for your money! Improves the communication so effectively! Automatic notifications are so nice - keeps everyone updated immediately about any update on the issues! Web based and they have mobile app also that you can use to connect! I recommend everyone to use it!

Userfriendly app to keep track of customer questions

Commenti: Our company has been using Deskero for almost 2 years. It's a user-friendly app to keep track of customer questions. You can make customisations to the platform to meet your own needs and customer service from Deskero is always fast to respond and helpful.

Awesome supporting desk.

Aspetti positivi:

Amazing ad useful help desk ticket system. I love the way to use on web, smartphone or simply with email system. Easy to setup, use and give to the customer.

Aspetti negativi:

smartphone app need to be better, like the notification system or simply the design. but is a my honest opinion :D

Easy to use and excellent value

Aspetti positivi:

We are a pre-seed start up and were looking for a support portal that was both good value and could offer a password protected support portal & knowledge base. Deskero does both of these things well. Customer support were also response to our needs and tweaked the plan for us. Super impressed so far. The mobile app on Android is good too.

Aspetti negativi:

Desktop UI seems very dated to me (10 years behind?), and the mobile app doesn't allow the assignment of tickets, so, as admin, I don't get notified through the app when new tickets come in, and so have missed a few.

Easy to use and affordable IT ticket solution.

Aspetti positivi:

Ticket managing. Easy user interface. Easy to keep track of problems. Able to see what other Admins are working on.

Aspetti negativi:

Having trouble getting users to use the application. Some feel they do not know how to navigate it too well.

Excellent value and feature rich!

Commenti: A little over a year ago I picked Deskero over other players like Zendesk and Intercom. Why? Simply because they are customer friendly, they respond quickly and I feel the cost is very fair without being overcharged for useless features. We get exactly what we need in terms of features. We use Deskero daily, its become a great tool for us to organize tickets both internally and externally. Its one place for everything!

Aspetti positivi:

Value for money, feature rich, the friendly support provided by Deskero staff

Aspetti negativi:

No native Android app.

Fast, professional and modern App!

Commenti: If developers will improves stability in Android version this App will be perfect. There are 2 points to improve that i will describe in the next session.

Aspetti positivi:

This App is very fast, simple to use but in the same time it is professional and modern.

Aspetti negativi:

1) Sometimes when the App not find an internet connection and goes offline, it is impossibile to use it unless you do a forced quit and restart the App. 2) Often chat session not enter and remain the message loggin...

Used for in-house help desk and loving it

Aspetti positivi:

We have been trying different tools for managing help desk and support tickets and this is the best so far. We have all the features we like at hand and is very easy to setup and use. Our team is getting their tasks organized and ready in no time. Deskero have saved us time and effort!

Aspetti negativi:

So far we have not encounter problems with Deskero, we hope to find a way to see customers reports as how much support was requested for a period of time, etc. But maybe we haven't explore all the options yet.

Complete and frendly ticketing system

Commenti: We have been using Deskero for more than two years; we use it for our employees tickets in our two locations as well as for our customers.
We are very pleased with its work. The first configuration was very intuitive. Using it on a daily basis we have found that it is user-friendly both for those who open tickets and for those who receive, allocate and manage them.

Easy & Powerfull

Aspetti positivi:

It is easy to use, easy to setup and support is very responsive. It is a smooth integration. It is alvailable and fast as well so nothing to worry

Aspetti negativi:

Nothing really. reporting could be improved but the minimum is there. we should have the stats of chat per device (mobile or desktop)

Really friendly experience

Aspetti positivi:

What i've liked the most is how easy everything is setup on the platform, as well as how neat everything looks. Also our customers have been really happy about this tools and are looking forward to use it onwards.

Aspetti negativi:

There have been some complaints about the amount of emails that have been generated from our side, but i think that for this follow up is better to have more than less.