Recensioni su Bloomfire

Ottimo per la knowledge interna

Aspetti positivi:

Facile da usare e categorie di topic intendo facili da gestire-editare

Aspetti negativi:

Potrebbe essere disegnato meglio, il design delle icone e delle pagine potrebbero essere più moderne

Bloomfire'd up!

Aspetti positivi:

I am use Bloomfire daily, it is an excellent knowledge repository for us.

Aspetti negativi:

It requires a good, systematic approach to group, organize and find items

Sharing Knowledge On Demand

Commenti: Chief Outsiders uses Bloomfire to ensure our fractional Chief Marketing Officers and Chief Sales Officers can gain knowledge from each other as rapidly and easily as possible. Our clients get the best outcomes from us when we leverage the power of our Tribe of seasoned marketing and sales professionals, and Bloomfire makes it easy to collaborate and learn from each other - at the moment when a client situation calls for it. As a result, we can get the information we need to do a great job for a client on demand, as needed. The Bloomfire search function is essential to that expeditious learning process.

Aspetti positivi:

Bloomfire’s search functionality works infinitely better than the folder/file structure of alternatives. Search does not require an understanding of the filing structure, so all users can benefit without the need for training on filing nomenclature and structure. Bloomfire makes it easier for our 110+ fractional Chief Marketing Officers and Chief Sales Officers to learn from each other as a result.

Aspetti negativi:

I would love to see an integration between Bloomfire and Dropbox so that documents in Dropbox could be read by the Bloomfire engine without actually having to be moved into the Bloomfire database.

Recent Updates Diminish Value of Product Usability

Commenti: The initial experience was extremely positive, the recent updates significantly reduce the usefulness of the product specifically where tables and embedded documents are concerned.

Aspetti positivi:

We use the system as a knowledge base to inform our ongoing software implementations and keep our Support team up to speed on current functionality. I love that articles/posts are really easy to create and categorize. The search functionality works well which makes finding information very easy.

Aspetti negativi:

The product allows you to embed documents and create tables into posts. Unfortunately, a recent update to the user interface reduces the size of the article to about 1/3 the width of a monitor. As a result, tables and embedded documents are extremely difficult to read as the formatting is severely impacted. I am not sure how to post screenshots. I have escalated to our site administrator who was informed by Bloomfire support that there is no way to revert the settings. Given that we use the system as a knowledge base, we use tables extensively to summarize information for quick and simple digestion. We also regularly embed word documents, PDFs, and Excel files. The new layout/format makes those embedded documents unreadable without extensive zooming or direct downloading of the articles. Prior to this change, the product met our needs and was highly functional. That is no longer the case.

A work in progress

Commenti: I need to preface this: I do not use bloomfire often. My co-workers use it far more, I simply provide support when they have an issue. The cause for the title of this review is this: for what little I use of it I see the company makes an effort to add features that the community asks for and while there are things about bloomfire I am not fond of I recognize that they will work that out in time. Also I do not see the cost breakdown for how much our license costs the company so I am not really qualified to give credit to "Value for Money". Finding information through bloomfire is quick and efficient. The posting features are simultaneously robust and incomplete. You can make series of posts to group together work on broad swaths of content on a topic, you can add and remove contributors to give accurate credit. Users can ask and answer questions in a moderated environment. All wonderful. You cannot bulk change contributors (When a member of your staff leaves the company you have to manually edit each of their posts to move the content to new users before deleting the account so information is not lost and even then any answers they have posted will be lost once the account is removed). When crafting a post all text and formatting will shift significantly when publishing ( goes from single line spacing to double or more line spacing, also all of the margins get a 1 to 2 inch shift depending on the size of your monitor, and formatting options are limited). Copy/pasting content from Word or gDocs generally requires a fair amount of re-formatting the content as the editor will either not retain any formatting or will interpret it in a odd way.

Aspetti positivi:

The platforms capacity for moderated knowledge sharing. Search tools work well and there are a number of different ways users can upload content

Aspetti negativi:

Lack of functionality in text formatting tools. Lack of ability to bulk modify posts (recategorize, add/remove users, etc).

Good General Product

Commenti: It is a nice platform. Sometimes it is hard to follow. Update changes are a little too extreme sometimes where it is hard to catch back up to the content you are seeking, especially for those who only enter it periodically. Keep the updates to a minimum, and don't change just for the sake of change to refresh. Keep the controls simple and in the same place. Eliminate the need for a new learning curve every time something changes. The product is good, and the information is still there, but the searching and viewing gets more and more difficult with too frequent of changes you don't quickly recognize... and I am in it everyday! Maybe offer a classic view, along with your updated views when you feel the need, like Salesforce did. Change for the sake of change is not a positive thing for every day users. The updates are too frequent and clumsy.

Aspetti positivi:

The search tool, and how it brings up all related material to peruse.

Aspetti negativi:

Constant little adjustments in the editing and viewing field confuses daily operations. It loses it intuitiveness and speed and ease of use.

Overall a Good Product

Commenti: Like most software, there is room for improvement but this definitely gets the job done and features a sleek, clean look that all can easily enjoy and navigate.

Aspetti positivi:

Easy to navigate and clean look

Aspetti negativi:

The search ability and lacking ability to post to different communities from one spot - having to repost the same content across several communities with different categories and tags is cumbersome. I'd like to post from one place with different selections for each community rather than 3 different posts.

Great way to socialized sales content and news

Commenti: It allowed us to have a searchable content repository of sales collateral and training as well as an announcement board for news and market research.

Aspetti positivi:

The "timeline view" for latest content and news. It allows sales to have a quick refresh of the latest developments in the business.

Aspetti negativi:

The search engine could use some optimization and has no easy tools to build product taxonomies which limits a bit its adoption as a sales enablement tool

Great way to get the knowledge

Commenti: We use bloom fire as a knowledge base.

Aspetti positivi:

Ease of use for users searching for products and information. Easy for users to upload information.

Aspetti negativi:

Nothing I can think of other than I wish it had more opportunity to download some things

Information collaboration super highway

Commenti: I think this software has given us a new outlook on our job. We have the ability to ask for help when we need it. And sometimes we're in our an entity that's unknown to us and collaborating with your fellow employees helps a lot. Because there's always someone that's older and wiser and knows a lot more than I do. Those are the people I love to learn from.

Aspetti positivi:

I love the fact that you can share your documentary research with people inside the organization. You can collaborate together working on new goals and outcomes for your clients or you can take away something that was unnecessary and we can all share information in case you know someone wasn't aware. I mean it's kind of like a support system in a way.

Aspetti negativi:

Honestly I don't think there are any cons about this software. You know it's not like anybody's criticizing you everything is constructive everything's more positive we're working together more. It's made problem solving a lot easier.

Great tool to company-wide information!

Commenti: Our company shares lots of information across several platforms. Bloomfire has helped my company centralize important documents in one place so that it's easy for all employees to look for what they need.

Aspetti positivi:

It is user friendly, very simple to use and makes looking for information so fun and easy! I really like the Q&A section as well as the fact that you can follow specific teams / posts for future reference. My company uses both Dropbox and Bloomfire. Bloomfire is definitely the way to go!

Aspetti negativi:

I'd like to be able to share certain documents with specific teams and I'm not sure it is a feature at the moment.

BF is easy to use but too limited in customizations

Commenti: Pluses
-Easy to use and learn
-Easy to learn customization options
-Appreciate the HTML editing options Cons
- The width of the BF doc is thinner than needed. It's very web 2012 versus today where you see wider panes. I know that it's easier to read in smaller widths but you can add the option of columns instead. Really helpful would be columns that can have images or text blocks within them.
- The change for the background to be one color. This is the common style with a lot of article based platforms (e.g. medium) but there's something off about the UI. It might be that the orientation leans to the left too much (b/c of the right side column of related content), the right side column is too large and removes focus from the main content, or that the default font is just too large (even on a mac retina pixel display, you don't get to see that much of the article display. it subtly implies more scrolling/long-ness of the article)
-You have bugs within the auto formatting detection. For example, deleting from a non-default text such as a title will change the text size to the styling of the text beforehand. Sometimes you can't get the text to return to a certain styling just from the tools bar. Instead, you have to use the html editor to correct the styling manually.
-Leaving the page (out of focus) and returning will show the cursor at the end of the page (this bug intermittently comes back).
- More formatting options like word would be preferred (specific font sizes, font colors, . For documentation purposes, formatting options allow the ease of use in highlighting or differentiating a lot of content.
- More image formatting options.
- Inserting a file takes up a bunch of space. Would prefer that adding a file is like a link or at the end like an attachment. The actual page real estate a file record takes is excessive. Also, I usually want to associate the file to some sort of text block but instead it's just floating in it's own area between two equidistant text blocks.
- Allow wiki style page of contents at the beginning of a BF page would help on complex articles.
- For the feed page, what about a table form for articles? You have tiles and a list view. I think you could optimize width by removing the filters on the side and moving them to the top or inset as part of the table's columns (when relevant) as filters.

Bloomfire in the contact center

Commenti: We use Bloomfire as an internal knowledge base for our customer support team. It's extremely effective in documenting best practices and updates. The social components make it easy for our team to create their own content and have it reviewed by leadership before publishing. It also makes it easy for to share and track readership over time. The comments capabilities allow us to track issues and opportunities over time, as well. We use the analytics as part of our monthly performance evaluation to ensure our team is participating and collaborating in an effort to stay abreast of whatever is changing week over week. As we've scaled up, Bloomfire has helped us maintain the feel of a start-up in how we publish and disseminate updates as a department.

Aspetti positivi:

Social components. Ease of publishing and editing.

Aspetti negativi:

Would love better internal SEO analytics.

Tax Service

Commenti: I've been with JH since the onset of the portal. First season was hopeless. Second season was better, but not enough info was there. Now, lots of info, but can't find it in a timely manner.

Aspetti positivi:

This has a lot of potential as an info and help station for our tax preparers. It is much improved from previous years in terms of content.

Aspetti negativi:

The search engine leaves a lot to be desired. There is a very generous amount of info on the portal now, but trying to find specific items is tough. Perhaps a category list might be helpful so if we are looking for tax info, policy, software, job aids, marketing, etc there would be a starting place. Titles of the entries do not help to find specifics and one can spend hours looking for info when we have a client sitting in front of us and we only have minutes to come with a solution.

Bloomfire is amazing

Commenti: Once I became comfortable with it and made it a part of my daily activities it has increased communications ten fold.

Aspetti positivi:

How quick and easy it is to use. As soon as an idea comes across it can put through bloomfire and implemented across all branches within a moment. In addition you can easily track who has or has not reviewed it

Aspetti negativi:

To be honest I dont have anything to say in this category

Quality tool

Commenti: I enjoy knowing that if I type things in many times, eventually someone will know what I need..

Aspetti positivi:

I love that I can search for anything within my company and 75% of the time I can immediately find what I need.

Aspetti negativi:

There are times when I know something is there but because I do not use the exact term it was labeled as I cannot find it immediately.

The best software I've ever used for my position.

Commenti: I know I don't use Bloomfire anywhere near to its full potential, but it is still the best software tool I have found to help me in helping me manage corporate, product, and technical information for my company. I am a proposal director and use Bloomfire as a database to store all of our RFP questions and responses - along with important attachments and informational documents. The search features make it easy for me to find the exact information I need when pursuing a new client opportunity. It also allows my company's subject matter experts to review and update the posts as the product evolves.

Aspetti positivi:

The search feature - that may seem simple but it helps me find exactly what I need and saves a lot of time when I am working on a tight deadline. I also like that I can invite other authors to review and edit the questions - definitely streamlines business processes.

Aspetti negativi:

There isn't anything I dislike per say; I would like to be able to download selected posts into a spreadsheet, however.

Positive review

Aspetti positivi:

Bloomfire allows our teams to mine the collective knowledge of the entire company.

Aspetti negativi:

Overall pretty good tho’ I’m not real good at using the search function.

Bloomfire saves my life everyday. It is such a good platform to share knowledge and connect people!

Commenti: This software makes it so easy to find content and more importantly, to direct clients to the content they need. It is also nice to have all collateral exist in one location. I feel like this platform is allowing us to break down the information silos that exist in our company. I highly recommend this product.

Aspetti positivi:

The search feature is really powerful, and continues to get smarter with use. I also really like the categorization feature, it makes finding what you are looking for very easy.

Aspetti negativi:

There is no foreseeable way to download content onto an iPad Pro. Several of our clients are now using the iPad Pro and are struggling to use Bloomfire on their devices.

Serves our needs

Commenti: We have been using bloomfire for a few years now and find it a great tool to have moderated communication within our client network. Customer support is always eager to help us out and after a few sessions we end up dialing in anything we needed done. There is a lot of power behind this platform and I would recommend seeing if it fits your business style.

Aspetti positivi:

It allows our clients to collaborate with one another as well as our staff.

Aspetti negativi:

The technology feels a little lacking in how it was executed but not enough so to not want to use the service.

Director of Playout and Delivery

Commenti: We selected Bloomfire from the many knowledge management systems out there for ease of use, low administration overhead and web-based access. Over the 3 years, we have been using it we have moved from minimal adoption to wholesale adoption by our sales, systems architecture and customer service teams, safe in the knowledge that we made the right choice.

Aspetti positivi:

Ease of posting, searchability, low admin overhead.

Aspetti negativi:

sometimes it can be hard to remove and modify users, not a massive problem but I had to say something!

Love this software

Commenti: We use this software daily to organize our content, as well as to communicate any new program or product additions/changes to our our franchisees.

Aspetti positivi:

The organization of being able to group items into series. It's so easy to maneuver and find things, based off the tag and search feature.

Aspetti negativi:

we are trying to franchise another company, and its in the early stages of development. Since we don't have any franchisees yet, the price is too much to invest in this software. So it would be great if smaller packages were available for companies such as this.

Bloomfire Review

Commenti: I have had some good and bad experience with this product, my company uses it for our clients and most of the are tech savvy so its pretty easy to use for them. The only negative impact was when we merged 2 different sites into one, all of the old outdated articles appeared at the top of the lists and buried all new relevant articles.

Aspetti positivi:

Ease of use Great for small community

Aspetti negativi:

Some glitches Support could be better

My daily go-to resource

Commenti: I use Bloomfire every day. I keep training documents, desk level procedures and the forms our office uses in Bloomfire. It is a very easy software to use, and it fosters collaboration between our different teams.

Aspetti positivi:

Easy to load documents, pictures, videos or whatever we need to reference.

Aspetti negativi:

Sometimes the posts have trouble saving & we have to retrieve them and post again.

Reduces time it takes to find the information you need!

Commenti: time savings, early adoption, ease of use

Aspetti positivi:

User interface does not require training - simple and easy to use for any level of user. Also the layout is intuitive and by seeing thumbnails it triggers a memory and a level of confidence that you're opening the correct file. The video transcript is a great feature that is a huge time saver.

Aspetti negativi:

Administration can get a bit hands on, but the client support team steps in a ton for me with support.