--- description: Scopri le funzionalità di Lime Connect, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Lime Connect - Prezzi, recensioni, informazioni - Capterra Italia 2026 --- Breadcrumb: [Home](/) > [Software per chat](/directory/30797/live-chat/software) > [Lime Connect](/software/131558/userlike-live-chat) # Lime Connect Canonical: https://www.capterra.it/software/131558/userlike-live-chat Pagina: 1/27\ Avanti: [Pagina successiva](https://www.capterra.it/software/131558/userlike-live-chat?page=2) > Userlike è il software leader tedesco per la live chat e la messaggistica con i clienti. Trasforma i contatti in clienti tramite la chat del sito web e i messenger come WhatsApp. > > Conclusione: valutazione di **4.6/5** stelle assegnate da 647 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**. ----- ## Panoramica ### Chi utilizza Lime Connect? Userlike è ideale per aziende di qualsiasi dimensione e si adatta in modo flessibile alle vostre esigenze e ai vostri obiettivi aziendali. Piccole e medie imprese e grandi aziende come Toyota e Decathlon si affidano già a Userlike. ## Statistiche e valutazioni | Parametro | Valutazione | Dettaglio | | **Nel complesso** | **4.6/5** | 647 Recensioni | | Facilità d'uso | 4.5/5 | Sulla base delle recensioni complessive | | Assistenza clienti | 4.6/5 | Sulla base delle recensioni complessive | | Rapporto qualità-prezzo | 4.3/5 | Sulla base delle recensioni complessive | | Funzionalità | 4.5/5 | Sulla base delle recensioni complessive | | Percentuale di raccomandazione | 90% | (9/10 Lo consiglieresti?) | ## Informazioni sul fornitore - **Azienda**: Userlike - **Area geografica**: Cologne, Germania - **Anno di fondazione**: 2011 ## Contesto commerciale - **Prezzo di partenza**: 90,00 € - **Modello tariffario**: (Versione gratuita disponibile) (Versione di prova gratuita (free trial)) - **Pubblico target**: Lavoratore autonomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementazione e piattaforme**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop) - **Lingue supportate**: bulgaro, ceco, cinese, danese, finlandese, francese, giapponese, greco, inglese, islandese, italiano, lettone, lituano, norvegese, olandese, polacco, portoghese, russo, slovacco, sloveno, spagnolo, svedese, tedesco, turco, ungherese - **Paesi disponibili**: Afghanistan, Albania, Algeria, Andorra, Angola, Anguilla, Antigua e Barbuda, Arabia Saudita, Argentina, Armenia, Aruba, Australia, Austria, Azerbaigian, Bahamas, Bahrein, Bangladesh, Barbados, Belgio, Belize e altri 208 ## Funzionalità - AI Copilot - Accesso da dispositivi mobili - Alerts/Escalation - Assistenza clienti - Autoresponders - Avvisi/Notifiche - Bot preconfigurato - Branding personalizzabile - CRM - Chat in tempo reale per i consumatori - Chat proattiva - Chat/Messaggistica - Chatbot - Comunicazione multi-canale - Condivisione di documenti - Creazione di report/analisi - Cronologia clienti - Dashboard - Database clienti - Elaborazione del linguaggio naturale - Gestione dei feedback - Gestione dei modelli - Gestione dei sondaggi - Gestione del flusso di lavoro - Gestione dell'esperienza del cliente - Gestione della knowledge base - Gestione della posta elettronica - Gestione delle code - Gestione delle comunicazioni - Gestione di feedback negativi - IA/Machine learning - Instradamento automatico - Lead Qualification - Live Chat - Messaggistica via SMS - Modelli personalizzabili - Modulo offline - Passaggio di consegne da chatbot ad agente - Personalizzazione - Quadro della attività - Raccolta dati multi-canale - Rendicontazione e analisi statistiche - Sistema plurilingue - Sondaggi e feedback - Storico delle trascrizioni/chat - Targeting geografico - Third-Party Integrations - Trasferimento/Instradamento - Visualizzazione di dati ## Integrazioni (35 in totale) - BigCommerce - Capsule - CentralStationCRM - Cloudflare - Dropbox Business - Freshdesk - GitHub - Google Analytics 360 - Help Scout - Highrise - HubSpot CRM - HubSpot Service Hub - JIRA Service Management - Jimdo - Jira ... e altre 20 integrazioni ## Opzioni di supporto - Email/Help desk - FAQ/Forum - Assistenza telefonica - Assistenza diretta 24 ore su 24 - Chat ## Categoria - [Software per chat](https://www.capterra.it/directory/30797/live-chat/software) ## Categorie correlate - [Software per chat](https://www.capterra.it/directory/30797/live-chat/software) - [Sistemi di messaggistica con i clienti (CCM software)](https://www.capterra.it/directory/31002/customer-communications-management/software) - [Software per servizio clienti](https://www.capterra.it/directory/22/customer-service/software) - [Software CRM online](https://www.capterra.it/directory/30072/online-crm/software) - [Software di customer satisfaction](https://www.capterra.it/directory/30541/customer-satisfaction/software) ## Alternative 1. [Slack](https://www.capterra.it/software/135003/slack) — 4.7/5 (24071 reviews) 2. [LiveChat](https://www.capterra.it/software/62194/livechat) — 4.6/5 (1719 reviews) 3. [LiveAgent](https://www.capterra.it/software/102188/liveagent) — 4.7/5 (1758 reviews) 4. [Tidio](https://www.capterra.it/software/144040/tidio-chat) — 4.7/5 (590 reviews) 5. [Zendesk Suite](https://www.capterra.it/software/164283/zendesk) — 4.4/5 (4076 reviews) ## Recensioni ### "Absolutely wonderful\!" — 5.0/5 > **Coty** | *12 settembre 2019* | Vendita al dettaglio | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: Userlike is an awesome chat platform\! We have started using this after transferring from a different live chat platform that had little to no features. Userlike gives us the options to live chat on Messenger, Whatsapp, and so many more\! Userlike also helps build customer relationships by helping remember previous customers and conversations\! > > **Inconvenienti**: There hasn't been one feature that I have not liked by using this platform. Everything has been absolutely wonderful\! > > Overall, Userlike has helped us grow as a business by creating a customer relation with each and every customer to help make them feel twice as special as we ever could\! ----- ### "Amazing Customer Service Experience with Userlike" — 5.0/5 > **Mohamed Salah** | *1 febbraio 2023* | Consulenza manageriale | Tasso di raccomandazione: 8.0/10 > > **Vantaggi**: Userlike is a great tool for providing customers with quick and efficient support. Its ease of use and comprehensive features make it a great choice for any customer service team. > > **Inconvenienti**: Although Userlike is easy to use, I have sometimes experienced some delays in getting responses from the customer service team. However, when I do get a response, it is usually helpful and satisfactory. > > Overall, my experience with Userlike has been positive. The customer service team is friendly and knowledgeable, and the features are comprehensive and easy to use. I would highly recommend this tool to any customer service team. ----- ### "Good solution but I regret my choice" — 2.0/5 > **CEDRIC** | *3 gennaio 2025* | Forniture e materiali | Tasso di raccomandazione: 4.0/10 > > **Vantaggi**: Easy to use, many features, Userlike helped us to improve our sales > > **Inconvenienti**: For the manager reading past chats is difficult or impossible. The CSV export of chats is almost unreadable, and reading on the back office is complicated because you cannot read the conversations one after the other, you have to constantly go back and you no longer know where you are. I reported this problem to the userlike teams several times, but it does not seem to be a priority for them. No call back feature. So we we are thinking of changing Userlike because we do not want a different chat solution and call back solution, that would be too complicated to manage ----- ### "beautiful real-time chat software developed on web and mobile" — 5.0/5 > **Brayan Agostinho** | *24 maggio 2018* | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: Userlike is a beautiful real-time chat or live chat software ideal for customer services, where it offers multiple functions in a simple and easy way, making the software easy to use. You can use Userlike with just a few clicks from your website, ideal for communicating with customers, or where we can also always be updated with the widgets of your browser available in Google Chrome or downloading your mobile application to take it with us anywhere. . the interface is very comfortable and beautiful, fully customizable and easy to use to make the chats more efficient with predefined texts to chat with several clients at the same time. The most attractive feature of Userlike is its integration with other applications, ideal for several jobs. such as: Slack, salesfroce, pipedrive ... It also has enough documentation on its website where we can see everything that this software can do and where the language will not be a problem, since it is developed in several languages. > > **Inconvenienti**: It would be very difficult to say something negative about this software. It fulfills all its objectives. the only thing is that it offers a free version and a complete test of your program for 14 days, and if you want to hire these full services you must pay, and this service could be expensive for some people. ----- ### "Effective but a mobile app is a must." — 4.0/5 > **Abimbola** | *25 giugno 2018* | Intrattenimento | Tasso di raccomandazione: 9.0/10 > > **Vantaggi**: Userlike has a clear and clean user interface, which affects my daily work experience as an helpdesk support officer positively. User like provides me with archives of my past communication with web visitors and this gives me a better idea of previous issues a particular visitor has had,this is especially helpful if the visitor is coming back to complain about an issue earlier addressed. User like provides my organizations support department with adequate online support whenever we need it and our customer care team has obviously learnt one or two things from them over the last two year period. > > **Inconvenienti**: Lack of a mobile app. Has made it difficult working from home.I will like to be able to multi-task during times when I am responding to our customers while working from home(weekends). However this isn't the case,as I must be on sit with my pc whenever I am to use User like. ----- Pagina: 1/27\ Avanti: [Pagina successiva](https://www.capterra.it/software/131558/userlike-live-chat?page=2) ## Link - [Visualizza su Capterra](https://www.capterra.it/software/131558/userlike-live-chat) ## Questa pagina è disponibile nelle seguenti lingue | Lingua | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Dati strutturati