--- description: Scopri le funzionalità di Nixxis Contact Suite, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Nixxis Contact Suite - Prezzi, recensioni, informazioni - Capterra Italia 2026 --- Breadcrumb: [Home](/) > [Software per call center](/directory/30007/call-center/software) > [Nixxis Contact Suite](/software/131585/nixxis-contact-suite) # Nixxis Contact Suite Canonical: https://www.capterra.it/software/131585/nixxis-contact-suite > Nixxis Contact Suite propone uno dei dialer più potenti sul mercato da 1 a 10.000 agent > > Conclusione: valutazione di **4.3/5** stelle assegnate da 3 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**. ----- ## Statistiche e valutazioni | Parametro | Valutazione | Dettaglio | | **Nel complesso** | **4.3/5** | 3 Recensioni | | Facilità d'uso | 4.0/5 | Sulla base delle recensioni complessive | | Assistenza clienti | 4.3/5 | Sulla base delle recensioni complessive | | Rapporto qualità-prezzo | 3.5/5 | Sulla base delle recensioni complessive | | Funzionalità | 4.5/5 | Sulla base delle recensioni complessive | | Percentuale di raccomandazione | 80% | (8/10 Lo consiglieresti?) | ## Informazioni sul fornitore - **Azienda**: Nixxis - **Anno di fondazione**: 2006 ## Contesto commerciale - **Pubblico target**: 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementazione e piattaforme**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Windows (locale), Linux (locale), Chromebook (desktop) - **Lingue supportate**: francese, inglese, olandese, polacco, portoghese, rumeno, russo, turco, vietnamita - **Paesi disponibili**: Afghanistan, Albania, Algeria, Andorra, Angola, Anguilla, Antigua e Barbuda, Arabia Saudita, Argentina, Armenia, Aruba, Australia, Austria, Azerbaigian, Bahamas, Bahrein, Bangladesh, Barbados, Belgio, Belize e altri 208 ## Funzionalità - Alerts/Escalation - CRM - Call Center Inbound - Call Center Outbound - Comunicazione multi-canale - Creazione di report/analisi - Cronologia clienti - Definizione degli script di chiamata - Gestione contatti - Gestione del flusso di lavoro - Gestione della campagna - Gestione della posta elettronica - Gestione delle code - Gestione delle comunicazioni - Gestione di call center - ID chiamante - IVR - Instradamento delle chiamate - Live Chat - Monitoraggio delle chiamate - Quadro della attività - Registrazione delle chiamate - Registrazione delle chiamate - Selezione predittiva dei numeri di telefono - Smistamento automatico delle chiamate - Third-Party Integrations - Trasferimento delle chiamate ## Integrazioni (3 in totale) - Microsoft Teams - Salesforce Starter - Zendesk Suite ## Opzioni di supporto - Email/Help desk - FAQ/Forum - Knowledge Base - Assistenza telefonica - Assistenza diretta 24 ore su 24 - Chat ## Categoria - [Software per call center](https://www.capterra.it/directory/30007/call-center/software) ## Categorie correlate - [Software per call center](https://www.capterra.it/directory/30007/call-center/software) - [Software CRM per la gestione dell'engagement del cliente](https://www.capterra.it/directory/30906/customer-engagement/software) - [Software per Help Desk](https://www.capterra.it/directory/30008/help-desk/software) - [Software per telemarketing](https://www.capterra.it/directory/31034/telemarketing/software) ## Alternative 1. [Freshdesk](https://www.capterra.it/software/124981/freshdesk) — 4.5/5 (3412 reviews) 2. [Bitrix24](https://www.capterra.it/software/113540/bitrix24) — 4.2/5 (987 reviews) 3. [UJET](https://www.capterra.it/software/164070/ujet) — 4.6/5 (140 reviews) 4. [Five9](https://www.capterra.it/software/132405/five9) — 4.2/5 (481 reviews) 5. [CloudTalk](https://www.capterra.it/software/182004/cloudtalk) — 4.4/5 (268 reviews) ## Recensioni ### "Actually quite a good product" — 5.0/5 > **Bronwen** | *21 ottobre 2020* | Servizi finanziari | Tasso di raccomandazione: 8.0/10 > > **Vantaggi**: The interface is actually very nice to work with. things are really easy to understand and operate once you understand how and where everything fits together. Lots of dialler modes and easily customizable. I like the layout of campaigns and their activities and the management of it is really easy to use once you understand it. The reporting is also very nice. graphical representation and nice layouts etc. > > **Inconvenienti**: From a data management perspective, although I've used it for more than a year now, I still find the datamanagement quite confusing. I do see that it is extremely powerfull, however it would be much simpler to be able to deactive a list of leads by selecting it and unchecking a tick box for example, rather than trying to look for the import sequence and excluding the leads in some way which affects multiple queues etc.. Anyway, still a bit of a daily struggle at times. Especially when I have very specifc requests. ie, how do you see how many times a lead has been dialled? - export it? seems a bit of a long winded process. Maybe I need more training :) > > It's really a powerfull dialler. No doubt, when we got it, I did not know the extend that this dialler can go to. I recently attended a presentation on the Omnichannel side of things. I was blown away to know that Nixxis has the ability to go so far beyond our current imagination. So Definitly a powerfull dialler for the next level organization. ----- ### "Très bonne solution centre d'appels" — 4.0/5 > **Reda** | *24 agosto 2022* | Esternalizzazione/Delocalizzazione | Tasso di raccomandazione: 8.0/10 > > **Vantaggi**: Numérotation efficace - Workflow des contacts paramétrable > > **Inconvenienti**: Client lourd à déployer et téléphonie utilisateur à installer manuellement ----- ### "Great CTI tool but hard to learn and manage it." — 4.0/5 > **Steve** | *9 agosto 2013* > > We use Nixxis Contact Suite since 2010. We have 88 agents on it with 60% inbound/40% outbound. We really like the stability of the tool (compared to what we had before) and the versatility it offers in managing various activity per campaign, which is really unique in the industry. But, this system can do so many thing that our Administrators had difficulties understanding how it worked even after the 3-day Admin course they provide. We had to do a number of calls to their customer care for help still several month into the setting up of the software. Also it took them close to a year to deliver us a correct Administrator manual. But now we have it\! Like a new pair of shoe, it takes some time to get used to it\! ;-)) ## Link - [Visualizza su Capterra](https://www.capterra.it/software/131585/nixxis-contact-suite) ## Questa pagina è disponibile nelle seguenti lingue | Lingua | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Dati strutturati