Recensioni su BigCommerce

big commerce per e-commerce multicanale

Commenti: stiamo ancora implementando i vari sistemi aziendali con questo nuovo software, abbiamo bisogno di tempo per capire meglio pregi e difetti, ma nel complesso attualmente siamo soddisfatti

Aspetti positivi:

il prodotto è molto integrabile con i diversi sistemi aziendali (aggregatori di spedizioni, gestionali interni per monitorare gli stock e la produzione..) e l'interfaccia è intuitiva

Aspetti negativi:

la personalizzazione dei diversi aspetti del sito che si va a costruire non è facilissima, bisogna avere delle competenze per customizzare le varie parti dell'e-commerce

Among the best ecommerce solutions for growing businesses

Commenti: We initially transitioned from Lightspeed eCom over to Bigcommerce because their platform offered greater scalability and entry-level features than what Lightspeed offered. Because we use Lightspeed POS, however, integrating product data between the systems was a challenge and a lengthy process. It also takes some effort to maintain the connection (via a third-party service using their API).

Aspetti positivi:

Bigcommerce offers some of the most inclusive features in their entry-level product options, making them excellent for small businesses. Their level of customer support and transparency about service issues and new features in development are excellent and perhaps one of the main reasons why we've kept using Bigcommerce instead of switching to a platform that meets other essential features that we are still awaiting from Bigcommerce. The availability of third-party apps (including shipping and logistics integrations) has been great to work with so far.

Aspetti negativi:

Storefront development is currently very lackluster and it can be difficult to get a truly customized website without hiring a developer or investing in web development skills of your own. This is also true of their e-mail features. If you don't have more than a basic understanding of HTML, it will be next to impossible to customize their system e-mails without a third-party solution. Also, while their entry-level features are among the most plentiful in the industry, a few features (such as Google Reviews integrations and Abandoned Cart Recovery) are reserved only for higher-tier plans, which doesn't make sense from a financial standpoint as their costs to support these features should be minimal.

TYLER'S x BigCommerce

Commenti: BigCommerce has been absolutely phenomenal. We're glad to be based in Austin, Texas alongside some of the BigCommerce team. Their support staff has been instrumental in our ability to adjust when a problem arises, and find a long term solution to ensure our ongoing success.

Aspetti positivi:

BigCommerce has developed a simplistic software that's allowing small and mid size companies to maneuver at scale. We've been able to learn and adapt new strategies as their team continues to open new capabilities to developers and as they push development in their app market. Fast and reliable apps will be key to building and maintaining the next evolution of ecommerce businesses and having that infrastructure in place will be pivotal in the years to come.

Aspetti negativi:

When we teamed up with BigCommerce, they were a newer competitor in the market. Some similar companies were able to offer functionalities that were limiting to our initial growth through ecommerce. Being a brick and mortar based business since 1978, we had a multitude of functionalities needed to keep up with our physical locations. Although they couldn't offer these features out of the gate, they were quick to get them implemented and worked closely with us to resolve our issues.

Bigcommerce: E-commerce website builder for fast-growing companies.

Commenti: BigCommerce's robust, scalable sales tools make it suitable for growing companies. If you are new to e-commerce, you can use other platforms such as Shopify, Commerce Tools, Salesforce, or WooCommerce.

Aspetti positivi:

Bigcommerce has a plethora of features; in fact, I believe they have the most comprehensive e-commerce features on the market.Bigcommerce provides a drag-and-drop website builder, templates, marketing tools, analytical tracking, abandoned cart recovery tools, and excellent SEO features.Bigcommerce allows you to sell an unlimited number of products, integrate with numerous email marketing tools, and accept payments through PayPal, Stripe, Apple Pay, and Square.The most important feature of Bigcommerce is the ability to do omni selling, which allows you to sell on marketplaces such as Amazon, eBay, and social media platforms.All BigCommerce plans include unlimited staff accounts and there are no transaction fees.They also offer a free 15-day trial and 24/7 customer service.

Aspetti negativi:

Bigcommerce lacks a good user interface, so new users may face a somewhat steep learning curve.The biggest disadvantage of BigCommerce is that it is difficult to migrate your site to another e-commerce platform. Your entire website is built on Bigcommerce, and if you want to migrate, you will have to pay exorbitant fees.In addition, they have a limited number of free design templates.

Terrific admin UI and purchaser experience - BigCommerce will not fix bugs customers find

Commenti: The software has been solid for our customers and the administration UI is very easy to use. We have outstanding technical issues that have been open for more than a year and are still not resolved (HTTP status 500 errors that intermittently are returned from their backend APIs) - they say they cannot see the errors in their backend logs and we must send them examples even though we have this happen 10-12 times a day, continually, for over a year. Their Stripe integration does not include the email address field when they send payment requests to Stripe, so customers do not get a credit card receipt from Stripe. Requesting this be changed resulted in them telling us only 1 other customer wanted this feature and that we should switch to Authorize or Brain Tree because it works with those processors) - this felt like a move to downplay the use of Stripe and push us towards vendors that BigCommerce perhaps prefers? It is hard to believe we are the only customer that would want Stripe to send CC receipts to customers - their built-in receipt mechanism does not allow a store to include the last 4 digits of the credit card in the receipt the store sends, which means customers have to call in to customer support when they are organizational customers to figure out which CC is used - a very poor experience for our customers and for our customer support team.

Aspetti positivi:

It is highly customizable, has most of the features you'd expect in an e-commerce solution, and the APIs are well-documented.

Aspetti negativi:

* Seemingly easy solutions to known issues get stuck in their support bureaucracy and disappear * Their logging does not allow software engineers nor CSRs to see the specifics of errors - customers must provide client-side stack traces to help them find errors on their backend (for example, API calls that return HTTP status 500)

I prefer BigCommerce for its simplicity and ease of use

Commenti: BigCommerce has been the answer to all of the problems that have plagued my online store. Adding and managing products has never been simpler than it is on this site. With just a few clicks, I can make simple, customizable, and downloadable products.

Aspetti positivi:

In every way, BigCommerce is the ideal platform for my company. This platform's dashboard is fantastic, and I appreciate how simple it makes managing and uploading stock. The quickness and dexterity that has been put into protecting and expanding my product sales has met with my complete satisfaction. To run my online store without any restrictions and in a professional manner is a dream come true.

Aspetti negativi:

Although there are times when certain features do not function properly, such as when I am unable to access the applications within the back end or when newly updated features are not compatible with my configuration since I am still using an earlier version of BigCommerce, I have been using the platform for years.

BigCommerce Honest Review

Commenti: I didn't like BigCommerce. It was not user intuitive and the customer service was terrible. If you want to cancel the subscription, it is a multi step process and hard to accomplish.

Aspetti positivi:

I liked that it was pretty easy to set up and use a free template. It looked clean and basic.

Aspetti negativi:

I had trouble converting customers and having to pay high amount for good template. It looks good until you dive under the hood and then it is not what is expected. The fees are also very high compared to Wordpress or other alternatives.

Easy to use and scale

Commenti: We have been with BigCommerce for six years now and have had very minimal downtime. The rare instances we've had to contact customer support have been handled quickly. Support forums and customer facebook group monitored by BC have been a tremendous help when troubleshooting or looking for ways to customize our online store.

Aspetti positivi:

Out of the box, BigCommerce has more built in features than other online carts out there. Pretty straightforward setup making it fairly easy to get up and running in little time.

Aspetti negativi:

Not as easy to customize themes/store interface. When you edit the source code you need to make sure you document what was done as the changes don't carry over when you update the theme of your site.

Easy to Use

Commenti: BigCommerce has helped us transition seamlessly from being a brick and mortar to online only sales.

Aspetti positivi:

Very simple setup and easy to maintain my website effectively. Customer service has been very helpful every time I have had a question or concern.

Aspetti negativi:

Linking to Facebook shop has not been successful yet, however I have not particularly focused on that as we would direct it to the website anyway.

BigCommerce is great for your online business.

Aspetti positivi:

Big Commerce is very easy to use and integrates with many other small business software providers. My website looks great!

Aspetti negativi:

I have had no issues with Big Commerce other than my payment provider (Square) losing sync with the website every 30 days. This issue has been corrected though.

The best decsion i have made in Ecommerce

Aspetti positivi:

Headless ecommerce, no hidden fees and very easy to set up.

Aspetti negativi:

It is a paid for service, a free version would allow people to use the service without paying for something you might not use one month but need the nest.

Big Commerce is our go to platform when developing e-commerce websites for clients.

Commenti: Excellent. There are a few things that make it harder to sell to clients, but overall, it is an amazing platform and they are constantly trying to make it better.

Aspetti positivi:

Ease of use, customization and reliability. We develop custom Big Commerce e-commerce websites on a regular basis and this is our preferred platform.

Aspetti negativi:

Monthly price is based on trailing 12 months of sales. I understand why it is this way, but for clients with higher priced products, they quickly exceed the maximums. Big Commerce competitors do not have the same business / pricing model which makes it a little harder to sell to potential clients because of this pricing strategy.

Lack of innovation

Commenti: tech support is great. Would I make the change now that i know what I know about how big commerce just cares about apps and not making the features native I would have not picked them.

Aspetti positivi:

It is stable. User interface is good. Best Tech support I have ever had from a shopping cart.

Aspetti negativi:

Big Commerce is missing may native features that other shopping carts have already built in. The number one feature is instock notify you have to pay for and since they have apps for it they will never make it native. There store search is one of the worst but f you pay for a app you can get a better search. Also problem when you do find a app there is a big chance that support for the app is a hit or miss.

If you are serious about growing your business, there is no other platform to consider.

Commenti: For the most part, BC is attentive and addresses our issues. Reps change more frequently than I would like and they are not very helpful. Most aren't there long enough to learn the position. The core staff and the support team are second to none. There is not one weak link on the support team. You will not understand how important this is until you need help from another provider and wait 30 minutes to talk to someone who knows less about the product than you and learned English as a second or third language.

Aspetti positivi:

BigCommerce Support is not only the best there for an e-commerce platform. It is the single best support compared to every provider I have ever used. They answer the phones quickly. The person who picks up the phone knows what he/she is doing. Calls never have to be escalated and the issue is (almost) always resolved. My issues are normally fixed within 10 minutes of picking up the phone to dial. BC doesn't waste your time. PCI compliance was a big part of why we moved. BC takes it all on. We no longer have to provide scan reports or do any paperwork. Consistent conversion rates - there are few ups and downs. I can depend on my site to be functional. Adding products, categories and landing pages is simple. 2 months after moving to BigCommerce I let my entire development team go. We no longer needed any of them. Training an employee to add products takes just a few minutes.

Aspetti negativi:

Some things seem to take forever to get done. 301 redirects are difficult to manage and a fix has been in and out of the works for years. Product page load times can exceed 1000ms. Mobile PageSpeed is big in Google's eyes and we are slower than average.

Great E-Commerce Solution!

Commenti: It's a pleasant and delightful experience. It is a robust e-commerce solution for B2B, B2C and Wholesalers.

Aspetti positivi:

At our agency, we were used to working with WooCommerce, Shopify and we had never really worked with BigCommerce. Until we decided that it was time to step things up for one of our clients. We had a delightful surprise to see that BigCommerce is one of the most complete platforms out there, that is extremely user friendly whilst being robust and complete. You have every type of solution you can imagine within your platform. From Wholesale B2B to a simple one page shop, you can build it all. BigCommerce offers amazing templates you can choose from, and also the Cornerstone which is a blank canvas. As an agency, we've gone through the partnership process and we are officially a part of BigCommerce marketplace!

Aspetti negativi:

What I don't like is how the development can be a bit different than what we're accustomed to, and not as user friendly as Wordpress. For instance, on Wordpress our team can set up the background in a friendly way for our customers to use and manipulate sections without the need of a developer 24hs helping them. Now as far as BigCommerce goes, the way some pages are set up require you to have an intermediate understanding of HTML if you want to manipulate some text and imagery. I find this quite difficult since our clients are the ones changing content on the website once we hand it off to them.

Good Until You Need To Integrate It With Other Software

Commenti: Overall, I like BigCommerce's eCommerce software, however I don't think it's for anyone that had a psychical store trying to start out online. If you are selling online only, it could be a good option.

Aspetti positivi:

Overall, for just only eCommerce, BigCommerce is great, and I have been using it for 10 years now. It is easy to use and customize, and has lots of great features (however you do have to pay for higher end features). No percentage fee is nice for smaller stores, but once you get to a certain scale, others offer no percentage as well with way more features.

Aspetti negativi:

The worst part about BigCommerce is their ability to integrate with outside software. Many small eCommerce stores are based out of a physical retail store, and there is NO easy, cheap, or even good way to integrate your in-store inventory with your BigCommerce inventory. For instance, if you use the popular Square POS in your retail shop, you have to pay an expensive 3rd party software for a janky, somewhat working system to that keeps your online inventory in sync with Square, so when you sell something in the store, it removes that stock online. BigCommerce refuses to take this issue seriously, which is unfortunate because I can't recommend it to anyone that has a physical retail store and wants to keep live inventory online.

Excellent Store Management Plumbing and Partner Alliances

Commenti: Big Commerce has built a fabulous eCommerce engine that integrates with many important providers of inventory, POS, shipping, tax calculation, etc. They offer all this at a reasonable fee. Their Achilles Heel is their website builder and they know it. The current WordPress headless play is probably a wise interim step... but LAMP is getting long in the tooth... Plan B.2?

Aspetti positivi:

Big Commerce have done an excellent job of identifying and integrating the components necessary for a very robust large scale online store. It is wrapped in a very inflexible templated front end that requires programming to break out of. They clearly recognized this shortcoming and have deftly pivoted to a headless model that tosses the client-side rendering to... WordPress.

Aspetti negativi:

The theming/template/programming model of native BigCommerce is an investment. It is a specialty that does not feel like a career investment, rather it is a commitment to be a Big Commerce partner/developer. I suppose that with a pool of large clients this might seem monetarily attractive, at the end of the pool with smaller clients and smaller jobs, customization work required will often exceed their needs or desires and even at the small business end of things, e-commerce websites have become content marketing tools as well as storefronts. The out of box BigCommerce sites just don't accommodate the rapid transformation required. A free WordPress plugin for headless BigCommerce machinery under the hood certainly addresses this... for now, but I see incredible advances in the flexibility and programming model of Wix. If (when?) they get that to scale to faster performance on larger datasets... look out World...

Very good and reasonably priced

Commenti: Very good site builder and systems. I woudln't go back to hosting our own site as you can get everything you want for a better price and with great support.

Aspetti positivi:

Bigcommerce is a very good alternative to building your website, in fact probably better. It has a lot of features and different pricing bands which compared to other systems are a lot more fairer. Can integrate with a lot of multi-channel providers or integrate services into as well as specifically designed apps for you website.

Aspetti negativi:

Can be hard to change the template yourself to make it different other than purchasing different templates.

Wish I Had Switched Earlier

Commenti: My Previous ECommerce Provider did NOT make the transition to SSL smoothly and caused me to lose numerous customers. Also their periodic billing at first worked, then failed and they were unable to fix it. Big Commerce is on top of it. They come out with new features. Up time is good. Questions and problems are dealt with speedily and with correctness.

Aspetti positivi:

Ease of Use and Straight Forward. It works well.

Aspetti negativi:

I had GREAT difficultly replacing my billing credit card. My previous credit card had been compromised. I needed to replace it. My undergrad degree is in Electrical Engineering! It took me 1 hour and a call to Customer Service to replace my card number to bill me. There should also be a BACK UP credit card, in case the old credit card fails. But there is none. Sometimes my customers call me because they canNOT understand the check out OR their computer may have a virus that does not allow them to check out. Amazon does NOT have this problem. If Big Commerce can make a check out that is equal to Amazon's, I and my customers would be happier.

It's okay.

Aspetti positivi:

We moved from Shopify to Bigcommerce because Shopify lacked features that Bigcommerce had out of the box such as proper product categories, saved payments, one-page checkout among others. These features have worked well and our conversion rates went from 3% to over 10%. Bigcommerce is great for more complicated product catalogs with lots of categories and skus whereas Shopify is great for simple catalogs.

Aspetti negativi:

Bigcommerce continues to build out new features rather than fixing problems with current ones. Every week I hear about a new payment processor or some random feature that's built half-baked. I've been very, very frustrated at the lack of thought behind many features and their inability to fix simple problems. Their API's are a mess, with some of the API's passing all the data you need, and other's missing important data needed - so we're creating functions to call information that should be (and easily can be) included in the objects returned by the API. There is NO mobile application, even to check simple things like orders, which is the most ridiculous thing given we're in 2019.

An outstanding ecommerce platform with great pricing and an amazing quality

Aspetti positivi:

The platform is easy to use, and non-trained or non-technical users are able to use the platform. Comes in a very good pricing structure which is appealing to small and medium-sized businesses. Great website builder and CMS, perfect for creating products and product categories and managing SKUs. Order management, payment processing, shipping and taxation are very straightforward and useful for users. The platform is highly customizable and is one of the best eCommerce platforms in the market.

Aspetti negativi:

The pricing for the platform is great but every add-on or plugin is paid which adds a huge cost for businesses as they expand, which makes them almost pay the same amount as other eCommerce platforms. Reporting and analytics are very basic, and not customizable as per analyst standards. Changing themes or anything within the backend requires expertise in HTML/CSS.

A quick start platform with very good expanded features

Commenti: Really a very good platform for a large variety of business sizes. It's not just for the little guys, its expandable and will grow with you.

Aspetti positivi:

This platform is quick and easy to setup, it also has advanced promotion features that many other platforms do not.

Aspetti negativi:

Some of the connected features are harder to manage than expected.

Great software for ambitious sellers who want to sell on multiple platforms

Commenti: Overall experience was pretty good but since some of our users find it hard to understand some features and due to the lack of quick fixes in the software we have decided to migrate to the other saas platform. We used bigcommerce for up to 2 years for e-commerce purposes to sell across different countries.

Aspetti positivi:

The most likable thing about this software is there are no platform fees associated unlike other platforms like Shopify. Also, they have some great free features and smooth integration techniques with other platforms allowing the sellers to sell in the different markets without much of a hassle

Aspetti negativi:

The setup is not so easy and quick compared to other saas platforms. It's hard to locate and understand some features unless you have used them before which makes it not reachable for quick fix commerce, it needs some time and patience to fix the issues

Big Commerce

Commenti: Our overall experience with BigCommerce was excellent. The customer service team was always available. The site features were easy to navigate and the theme options were professionally designed.

Aspetti positivi:

Big Commerce features and website themes are perfect for small business owners who are looking to start a retail business.

Aspetti negativi:

The platform is not set up for multi-vendor marketplace stores.

BigCommerce is the best e-commerce platform that ever existed

Commenti: The product is recommended for both B2C and B2B offers very user-friendly interface and outstanding customer services. We have managed our online store with BigCommerce and the company made us convert more than any other previous platforms.

Aspetti positivi:

The platform is simply extraordinary, very easy to use. -Great for web design and managing content within the website/online store -You can easily offer vouchers and discounts with add ons to prospects -Managing orders and processing orders is very simple and straightforward -Processing payments is great -Great for reviewing all the products and helps prospects decide what to buy

Aspetti negativi:

-I would only point out as the pricing of the platform is the strength of the product as it is not expensive, but every add on comes with additional price which adds up for us. -Time to time updating themes have been problematic