--- description: Scopri le funzionalità di HelpOnClick, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: HelpOnClick - Prezzi, recensioni, informazioni - Capterra Italia 2026 --- Breadcrumb: [Home](/) > [Software per chat](/directory/30797/live-chat/software) > [HelpOnClick](/software/132026/helponclick-live-chat) # HelpOnClick Canonical: https://www.capterra.it/software/132026/helponclick-live-chat Pagina: 1/2\ Avanti: [Pagina successiva](https://www.capterra.it/software/132026/helponclick-live-chat?page=2) > Imposta la live chat sul tuo sito web in soli 5 minuti. Parla con i visitatori del tuo sito web dal tuo PC, tablet o telefono cellulare. Aumenta le vendite\! > > Conclusione: valutazione di **4.6/5** stelle assegnate da 12 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**. ----- ## Panoramica ### Chi utilizza HelpOnClick? HelpOnClick Live Chat è utilizzato da piccole e medie aziende di tutto il mondo. È tradotto in oltre 20 lingue e può essere implementato in qualsiasi sito web. ## Statistiche e valutazioni | Parametro | Valutazione | Dettaglio | | **Nel complesso** | **4.6/5** | 12 Recensioni | | Facilità d'uso | 4.6/5 | Sulla base delle recensioni complessive | | Assistenza clienti | 3.9/5 | Sulla base delle recensioni complessive | | Rapporto qualità-prezzo | 4.7/5 | Sulla base delle recensioni complessive | | Funzionalità | 4.4/5 | Sulla base delle recensioni complessive | | Percentuale di raccomandazione | 90% | (9/10 Lo consiglieresti?) | ## Informazioni sul fornitore - **Azienda**: HelpOnClick - **Area geografica**: Allen, USA - **Anno di fondazione**: 2004 ## Contesto commerciale - **Prezzo di partenza**: 7,20 USD - **Modello tariffario**: (Versione di prova gratuita (free trial)) - **Pubblico target**: Lavoratore autonomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementazione e piattaforme**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Windows (locale), Linux (locale), Android (mobile), iPhone (mobile), iPad (mobile) - **Lingue supportate**: arabo, cinese tradizionale, danese, ebraico, finlandese, francese, giapponese, inglese, irlandese, italiano, norvegese, olandese, polacco, portoghese, russo, spagnolo, svedese, tedesco, turco, ungherese - **Paesi disponibili**: Australia, Austria, Belgio, Bulgaria, Canada, Cechia, Cina, Cipro, Danimarca, Emirati Arabi Uniti, Finlandia, Francia, Germania, Grecia, India, Irlanda, Italia, Lettonia, Liechtenstein, Lituania e altri 22 ## Funzionalità - Accesso da dispositivi mobili - Alerts/Escalation - Autoresponders - Branding personalizzabile - CRM - Chat in tempo reale per i consumatori - Chat proattiva - Chat/Messaggistica - Creazione di report/analisi - Gestione dell'accordo sul livello di servizio (SLA) - Gestione della knowledge base - Gestione di call center - Instradamento automatico - Modulo offline - Portale self-service - Sondaggi e feedback - Storico delle trascrizioni/chat - Targeting geografico - Third-Party Integrations - Trasferimento/Instradamento ## Integrazioni (26 in totale) - Adobe Commerce - BigCommerce - CS-Cart Store Builder - Drupal - Freshdesk - Gmail - Google Analytics 360 - HappyFox Help Desk - Highrise - Joomla - Meta for Business - Mojo Helpdesk - Pinnacle Cart - PrestaShop - Salesforce Sales Cloud ... e altre 11 integrazioni ## Opzioni di supporto - Email/Help desk - FAQ/Forum - Knowledge Base - Assistenza diretta 24 ore su 24 - Chat ## Categoria - [Software per chat](https://www.capterra.it/directory/30797/live-chat/software) ## Categorie correlate - [Software per chat](https://www.capterra.it/directory/30797/live-chat/software) - [Software per servizio clienti](https://www.capterra.it/directory/22/customer-service/software) - [Software per Help Desk](https://www.capterra.it/directory/30008/help-desk/software) ## Alternative 1. [Freshdesk](https://www.capterra.it/software/124981/freshdesk) — 4.5/5 (3412 reviews) 2. [Bitrix24](https://www.capterra.it/software/113540/bitrix24) — 4.2/5 (987 reviews) 3. [LiveAgent](https://www.capterra.it/software/102188/liveagent) — 4.7/5 (1758 reviews) 4. [EngageBay CRM](https://www.capterra.it/software/178819/engagebay-marketing) — 4.7/5 (907 reviews) 5. [LiveChat](https://www.capterra.it/software/62194/livechat) — 4.6/5 (1719 reviews) ## Recensioni ### "We Love HelpOnClick and Our Customers Do Too\!" — 5.0/5 > **Jarad** | *11 dicembre 2018* | Sicrezza e indagini | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: HelpOnClick was super easy to install on our website. As the administrator of the program, it's easy to add or remove users, create canned responses to quickly engage the customer, and it couldn't be easier for our website visitors to use. > > **Inconvenienti**: Sometimes I forget to set the app to "offline" when I leave for lunch and a customer will try to chat with me when I'm not there. I wish it would automatically go offline once my computer went to sleep, but HelpOnClick will stay connected even when I'm gone. > > We've been able to help so many customers with this app, that alone is worth its cost. A few customers have even used HelpOnClick to ask for quotes. We love it because it offers our customers a simple, easy way to get in touch with us and get most of their questions answered. ----- ### "Chatting like the best of them\!" — 4.0/5 > **Utente Verificato** | *16 aprile 2019* | Macchinari | Tasso di raccomandazione: 8.0/10 > > **Vantaggi**: The functionality. As the Admin for my company, I like being able to utilize the functionality at maximum capacity to better understand how my team is using the software, and how we can better serve our customers. > > **Inconvenienti**: I'd like to better understand the path user's are taking when they are on my site when they leave a message. I'm not sure if this is through HelpOnClick or a third party, but I think the software should tell us more about what people are ready/looking at when they leave us a message after hours. This would be very helpful for us businesses, especially when user's don't specify which products they are interested in, or inquire about for pricing. ----- ### "Poor Response from all levels" — 5.0/5 > **Ronda** | *17 maggio 2021* | Software informatici | Tasso di raccomandazione: 6.0/10 > > **Vantaggi**: having a Desktop version was great since we don't keep browsers open. > > **Inconvenienti**: Their customer service is very slow to respond, if they respond at all\! Trying to live chat with them takes forever, which is bad when you are selling a live chat solution\! They updated the software back in March and broke the desktop version, and have been told a fix is coming soon, 3 months later still waiting and still cannot get an email update or live chat connection to anyone. > > The software itself is really nice and easy to use, however their customer service response needs to improve. At this point, we are debating if we even want to continue. Customer Service makes a difference and they don't offer that aspect of their business. ----- ### "My appreciation of HelpOnClick" — 4.0/5 > **Nancy** | *12 aprile 2019* | Salute, benessere e fitness | Tasso di raccomandazione: 9.0/10 > > **Vantaggi**: Easy to use, easy to link to web site, service very appreciated from customers, helps to increase sales when the customer can have help live about a product that he wants to add to the cart. > > **Inconvenienti**: It does not work well with Google chrome...I can only use it with Edge...I prefer Google. It would be nice to a visual sign at the same time as the sound...when you do not here the sound...we would be able to see that there is a message (would be nice at the bottom of our screen). > > I really appreciate this tool and even more when I see that customers love it too ----- ### "Good value for small businesses" — 4.0/5 > **Travis** | *28 luglio 2018* | Tempo libero, viaggi e turismo | Tasso di raccomandazione: 7.0/10 > > **Vantaggi**: Affordable compared to other options. Easy to use for basic chat functions. > > **Inconvenienti**: The dashboard is limited on functionality and can be cumbersome for admins. Set-up can be tricky for non-computer programmers. When I went over my time limit there was not an easy way to upgrade, but I eventually figured it out (need a link or prompt from the dashboard). Tried to chat with them mid-day during the week, but it was not available. They did email me back the next day and explained how to find the upgrade option. > > Overall, this is a good value for small businesses and plan to continue using them. ----- Pagina: 1/2\ Avanti: [Pagina successiva](https://www.capterra.it/software/132026/helponclick-live-chat?page=2) ## Link - [Visualizza su Capterra](https://www.capterra.it/software/132026/helponclick-live-chat) ## Questa pagina è disponibile nelle seguenti lingue | Lingua | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Dati strutturati