Recensioni su SendHub

Easy SMS

Commenti: We integrated SendHub with our in-house CRM system. We can now text our customers directly from our CRM and track their responses. We can also capture our sales reps use of the system and make sure that they're putting it to best use.

Aspetti positivi:

SendHub makes SMS integration easy and straightforward. The system has an easy to understand API interface that is well documented.

Aspetti negativi:

One option I saw in other SMS systems that was not available in SendHub was to flag a message thread as "completed." That would have given use the option to scrape threads to be removed from our sales reps phones. But it's a small item.

Good texting service

Commenti: Very good customer service. No problems with communications

Aspetti positivi:

I was able to use my own phone number. This was great

Aspetti negativi:

The pricing and incompatibility with Apple iPhone.

Choose another texting app

Commenti: Horrible time, choose another texting app to save your money and sanity.

Aspetti positivi:

Nothing, much more difficult, expensive, and buggy than any other software I've used

Aspetti negativi:

Bugs in every step of the process. Won't send scheduled emails, Won't rollover text credits, will get errors when uploading contacts, will randomly block phone numbers, will randomly lock you out of your account have spent dozen of hours with tech support over the past year

User opinion

Commenti: We were looking for a way to offer overtime opportunities on a fair and equitable basis and then be allowed to preserve and track who received what and when. I was a plus the sendhub also allowed the creation for groups.

Aspetti positivi:

Able to disseminate important information to specific groups quickly. Also able to track messages sent. Also like how recipients cant reply to the entire group.

Aspetti negativi:

Unable to restrict users who share the same line from modifying set groups. I wish there was a feature that allowed roles/permissions. In messages, I wish the box didn't default to "press enter to send". We don't use voice minutes and wish that would reduce the cost.

Excellent Support

Commenti: We are using SendHub for contesting with our radio stations.

Aspetti positivi:

The software is fairly easy to use but their customer support is excellent and very quick to respond. When I have asked questions or made mistakes, both customer support and the salesperson who helped me will respond with answers.

Aspetti negativi:

I really haven’t had any issues with the software itself. My only problems have been lack of knowledge of sending SMS on my end, but we are learning.

Easy to use, fantastic customer service

Aspetti positivi:

I've used this software in multiple organizations because of the ease of use and wonderful customer service. Every time I've contacted customer service, my problem is solved quickly and everyone I've interacted with is incredibly friendly. I've also had a custom account and set up with a dedicated account manager who is reliable, accessible, and supportive. In terms of the software itself, we need something to be able to easily send lots of text messages and this definitely fits the bill. I've had to train many people on how to use SendHub and it's very user-friendly, intuitive, and easy to learn. As a manager, I also enjoy being able to sign in as other users so I can see the text conversations my team is having.

Aspetti negativi:

The only downside so far has been that Sendhub doesn't yet integrate with our CRM so we miss out on some of those efficiencies. That being said, for our budget, I think SEndhub is a great choice because we are currently unable to allocate a ton of money towards software that might integrate with a CRM but be more expensive. Sendhub feels like an excellent value and we have been able to work around the lack of integration so far.

SO FAR THE BEST

Commenti: Since moving to SendHub from our previous company, we have had stability and reliability in sending our messages. Previously we sent out text blasts, we sat at our desks with bated breath and fingers crossed, hoping that the messages would go through. With SendHub, we have no such worries. We send out messages and have peace of mind that messages are sent and delivered.

Aspetti positivi:

Easy to use No blacklisting of text blasts as with other companies

Aspetti negativi:

Instructions for use for users who do not regularly use this

Best SMS service on the market

Aspetti positivi:

- Their API is awesome and allows customized solutions - Their support is amazing - They provide a line that does SMS, MMS and phone calls (not the case with other solutions!)

Aspetti negativi:

- they do not have a chatbot that allows automated SMS follow-ups and to confirm scheduled appointments

First time user who gets needed information

Commenti: Only positive experience with this software! Based on my experience, I'm contemplating using it from a business stand point.

Aspetti positivi:

On the user end, it's easy to use, easy to read what the sender needs me to understand, and simple to respond and get a message back to the sender.

Aspetti negativi:

Currently, there is not a con I've experienced with this software.

We are happy ith our experience using SendHub to text message thousands of message per month.

Aspetti positivi:

It's easy to use, and the customer service is helpful. The messages are sent reliably after we schedule them.

Aspetti negativi:

It seems a little pricey, especially compared with email marketing services, but I haven't done alot of comparison shopping.

We are a small business that has been using SendHub for years and are very satisfied!

Commenti: Saving time and record keeping.

Aspetti positivi:

We use the software to communicate w/ tenants by being able to have a recorded log of all text messages sent and received. Technology has significantly changed the way our customer base communicates w/ us and being able to not only text, but have a saved log of all written communication solves multiple problems and greatly saves us time.

Aspetti negativi:

Being that we are a small business with a more specialized use it doesn't cater 100% to us, which is understandable. However, we have found ways to work around those hurdles and love it.

Attachements

Aspetti positivi:

It's easy to use and it gets the job done

Aspetti negativi:

Could be more attachment friendly using PDF's and having more user folders

Good way to stay in contact with students

Commenti: It helps us stay connected with our students real-time.

Aspetti positivi:

Students are easiest to connect with via text, so this was helpful in reaching out to students new to the program.

Aspetti negativi:

Unclear how messages segmented, and it was hard to track even when I downloaded the direct CSV information.

We use this program to communicate with our parents about upcoming evens and reminders.

Aspetti positivi:

I love that I can text the whole school or just certain grade levels by setting up groups. Its quick and easy for everyone to use.

Aspetti negativi:

That I do not have the ability to receive text messages back from people that I send messages to. I would love for them to be able to reply back to me sometimes.

Simple interface and effective service

Aspetti positivi:

Wraps Twilio for us so that we don't have to write that code ourselves; great if you don't have engineers on staff!

Aspetti negativi:

TCO feels a bit high for what you get, especially when changes need to be made and you don't have engineers on staff and have to rely on pro services instead.

I have had a great experience, the functions are very easy to use!

Commenti: Exactly what I needed, to reach my clients quickly

Aspetti positivi:

The user friendly aspect of it. I send up multiple groups and categories and I was easy to do . The way they let you structure the text messages is exactly what I needed.

Aspetti negativi:

Sometimes you cannot get support right away because of the time difference. But I now have a contact person, that is beyond amazing and now I have no issues. She calls me back ASAP and tries to work with me

Grateful for technology

Commenti: Our goal for using this software was to find an acceptable method for connecting with our contacts in a way that feels personal and responsive without being invasive - and I believe we achieved that goal. I was our company ginea pig and was expected to trial this software in my department before we adopt it more widely across our organization. I will confidently recommend it to be used organization wide.

Aspetti positivi:

I'm not one to read instructions before plodding ahead with a new product (and I've often learned my lessons the hard way). The SendHub software was designed for people like me who just want to get the job done as quickly, easily and efficiently as possible. It was intuitive and allowed me to figure things out along the way without spending hours pouring over users manuals or digging through help articles. AND, I have to say one of the greatest strengths behind this software is the excellent customer support - both sales and technical!

Aspetti negativi:

For someone like me, more red flags or notifications that I'm sending a multi-segment SMS would be helpful. The software features a small gray indicator in the bottom right of each message bubble telling the user the number of segments a text message is going to be. But I'm just not one who pays attention to details that don't jump out at me.

lack of common features/ not function properly

Commenti: My company took off the Verizon network and set us up on this and from what I had the ability to do this is two steps back. I do not recommend.

Aspetti positivi:

Two steps back nothing that I liked.

Aspetti negativi:

This is not close to being like a cell phone program. Way too many bugs!! Messages show they have been read. Can not send images over 1.5 meg. Calls coming in to cell phone do not come up to answer or ring on the phone. You do not have the ability to group message. When I hit the back button on the phone it randomly calls people. When the call comes to my desk phone it only rings twice and then goes to voice mail.

Very easy sytem to use and a lot of customer prefer text over emails and calls

Aspetti positivi:

Now that we have been set up with this new system, we have very positive feedback from our customers. I like how easy it is to use and I also enjoy that I receive Pop ups when a new text has come in.

Aspetti negativi:

It would be nice to see if the message has been read or that it went to land line and not a cell number. Such a variety of numbers its hard to tell between a cell and home line.

No-frills, but a great service at a great value

Commenti: Excellent value which makes the lack of fancy features and somewhat basic interface completely worth it

Aspetti positivi:

So glad I found this program! This is a simple, no-frills way to perform a very important and useful task around communication, client management, and texting. It might not be very pretty, but it works very well and is extremely affordable. Great value!

Aspetti negativi:

The interface is pretty basic and not very attractive. It can be confusing due to the lack of visual differentiation or a central hub/dashboard for management

Buyers Beware

Commenti: I cancelled my account 12 months ago, checked my bank statements and they have continued to bill me the past 12 months! Asked for a refund, got a sorry, we cant help you response from the billing department FOUR WEEKS LATER! I had to file chargebacks with my bank. Buyers beware.

Aspetti positivi:

None

Aspetti negativi:

Four weeks to get a reply when you contact the billing department.

SendHub review

Commenti: very useful tool for business communication

Aspetti positivi:

Great way to communicate to your business team

Aspetti negativi:

learning all the rules of text messaging

Our company has used Sendhub for a few years now and it's been great for how we use it.

Aspetti positivi:

Ease of use in creating groups and sending out a lot of messages quickly. Also having the unlimited option so that we know we'll never run out if we go over.

Aspetti negativi:

Reliability at times has been poor. Text get delayed or not sent out at all. It would be nice to have some indication on the user end to know when the messages have been delivered for sure. We have no way of knowing and always assume they've gone out and then learn later that they didn't go out or were extremely delayed. Having to switch to shortcode for mass texts is a little inconvenient but I understand why it has to be this way and is mostly out of Sendhub's control since it's on the carriers.

A delight to use!

Commenti: Very easy to stay in touch with our customers. We also use it for sending a quick tap on the shoulder for incoming customers who haven't yet completed their order.

Aspetti positivi:

The user-interface is fantastic. Everything is very intuitive and laid out in a way that's easy to understand. We have a lot of SaaS subscriptions and we've become a bit cynical about how easy it will be to get a new service into our workflow. But, SendHub has been a delight to use and fits right in.

Best customer service

Commenti: Sendhub has fantastic customer service. Toshia helped me every step of the way and made it a breeze to get my text blast system up and running. I would definitely recommend Sendhub to anyone who needs this for their business.

Aspetti positivi:

It's easy to use, I can easily transfer my contacts and get my blasts up and running.

Aspetti negativi:

Takes practice at first, but after the first few texts you make your own format.