Recensioni su SkyTouch Hotel OS

Good, logical product; excellent customer service and support tools! Thank you SkyTouch!

Commenti: Logical, easy to use, Tech Support is fabulous!

Aspetti positivi:

The best thing about the Skytouch HOS varies for me and my staff. For me, it's the Tape Chart, the Community Board (love this communication tool!!!), and the Tech Support team. I also like the variety of ways to access different tools which serves different learning/brain abilities. My staff likes the information accessible in Future Availability, but I'd like the Tape Chart to provide the same information all in one place. It seems it would be easy to incorporate mlos, and room rate into the pop up box for a room.

Aspetti negativi:

If I could make only one big change in this software, it would be access to past information. In particular, the Tape Chart, one of the most valuable parts of the software is not visible for the "past." For my Front Desk Staff and Risk Management teams, this makes searching for guests, even in the most recent days, sometimes complicated and much more time consuming than it should be. In addition, I cannot get a "visual" on a time period that includes any past days at all. My previous software, and others that I am aware of, provided that visual tool and access to reservations. As an owner, CFO, and the visionary leader in my company that is a HUGE loss to me. Along the same lines, we cannot acquire statistics for more than a 3 month period either making the past difficult/complicated to access and visualize. In addition, the need to delete cookies so often is frustrating to my staff, the Work Order reports are very limited when you need to keep track of rooms or areas in your building, and the Tape Chart pop up box should perform the same mlos, room rate and other info that the Future Availability does without having to go to two different places.

SkyTouch OS

Commenti: I've seen SkyTouch OS being used at multiple properties and the only issue I see people having with it is it runs a little slow from time to time. Their support team is amazing and is open 24/7. I recommend you try it, you will not be disappointed.

Aspetti positivi:

SkyTouch Hotel OS is very easy to use for me and staff and colleagues. SkyTouch OS is basically a smaller version of the SkyTouch software. it shows your occupancy for your previous night and the day of. If you have had SkyTouch for over a year yu can see how many rooms you sold last year to this year. You can also see what the prices were on this day last year. It is super simple to use and well worth it. There is also a house keeping tab as well in SkyTouch OS. You can see things like your stay overs, arrivals, and vacant rooms. This tab also shows you your clean and dirty rooms for occupied and vacant. Up top of the housekeeping tap you can type in a special room and see or even change the status of it. For example you click on room 31 you can change it from dirty to clean. If a guest complains about anything you can flag the room and put in notes on what the problem is so that your matance can fix it with out coming back to the lobby or office to ask you what needs to be done.

Aspetti negativi:

SkyTouch can be slow from time to time. They also do updates quiet often, whitch is great but running a hotel you need your system up 24/7 and a 2 hour update makes it hard to do that.

Updates seem to make things worse...

Commenti: I do like the reports available to management. It makes keeping track of sales and percentages very easy. The Tech support team are wonderful about 90% of the time!

Aspetti positivi:

I love the customer support team. I use them often.

Aspetti negativi:

Waiting 3 years to get ALL the credit card user names transferred from the SkyTouch program to Shift4. Now I'm told it isn't a SkyT problem but Shift4. I don't understand how that could happen when 3 years ago Shift4 and SkyTouch talked and figured out it was a SkyTouch problem. There was no problems at all until they updated their program. Another glitch is the Guest Profile/Future Reservations program is highly unreliable. I am told I have to go back to each of the 6 month's worth of reservations and physically attach the profile to the reservation. Ridiculous! All due to an "Update". N Just recently, their auto check in was not working. We would slide the card in for payment and the charge could be found in Shift4 but not in the Guest's folio. We had to double charge the guest to get the money into the folio and go back and delete or refund the guest's original charge.

The EASIEST program to use!

Commenti: Skytouch Hotel OS is super user-friendly making it one of the easiest PMS systems to teach to New Hires. The User Admin and Rate Management aspects of the program are superb as well. The implementation of the user profile once it is created is almost instantaneous. It also gives you the ability to customize usernames. The software has helped our team gather the necessary information needed for making reservations, creating group blocks and contracts, as well as providing an E-learning platform that gets straight to the point. A+!

Aspetti positivi:

Compared to other PMS systems, this is definitely one of the easiest to use. Skytouch Hotel OS is web-based and it's systems are updated regularly--this also allows you to login from external devices--HUGE PLUS. The Home Screen is completely customizable to your teams individual needs, allowing you to link external sites to your Quick Links. You can even leave bulletin messages for your team to see upon login.

Aspetti negativi:

The worst part about Skytouch Hotel OS is their Reports section. Although there is a search function, it is missing some of the filter criteria needed to run streamlined reports. Another downfall for the OS is being web-based. Whenever you have internet/power issues, you can not login to an offline version of the system.

SkyTouch Ease

Commenti: So easy and user friendly. I recommend this product to any hotel owner with 40+ rooms.

Aspetti positivi:

Very easy and user friendly. Easy to train employees how to use. Customer support has gotten quicker in the last year.

Aspetti negativi:

Training courses are too simplified. Still an evolving product. Some categories are useless and others can be expanded.

Cumbersome but functional

Commenti: From a management standpoint, it does what it needs to do. I do not book with the software and guests, that is our booking department. But what I want from the software is easier tech support, more timely responses (within an hour at most) and the ability to customize the software to be more functional for our purposes.

Aspetti positivi:

Web based, ties in with Expedia and other web based booking sites.

Aspetti negativi:

Lack of custom reports. Many of the report templates are unnecessary for our purposes and it would be best if they offered a custom tool to simply build your own report from scratch. GUI is pleasant but confusing. The tape chart is frustrating cause it only shows 7 day spans. Too many layers to drill down to functional features. Should have a customizable dashboard to limit users from seeing features not used.

I have used several hotel software brands. Sky Touch is simply the best.

Aspetti positivi:

I like the way the reports are more than just reports. For example the Arrivals List. You can click on reservations from it. In other software you are only viewing a report. You have to go into another menu and then into the reservation itself to access it. This really saves time. On a busy night every second counts! I love the 24 hour Tech Support. As a Night Auditor it really helps to know that I can call and speak to a capable person whenever I need to. Often times my co-workers will ask me to call Tech Support for them with questions since I am less busy with guests. I know I will be helped patiently and professionally. The Tech Support folks take the time to teach me what I need to know instead of just fixing it for me. They answer my rapid fire questions like the pros they are. I love that they are right here in Arizona. . Thank you all!

Aspetti negativi:

I wish there was a way to look at a rate/check availability then make the reservation from the same place. At this point you have to look up the rate and check availability in one screen then go to a second screen to actually make the reservation. I have no idea if that's possible but it would be very cool if it was.

It makes my life easier! The staff are comfortable using Sky Touch and I can logon from anywhere.

Commenti: Went from a property without a property management system to a property that went "why did I not have this sytem earlier!" Quicker access, more accurate information and data, happier staff, happier guests, more time to do other tasks and additional free time. In general less stress.

Aspetti positivi:

Customer service is exceptional always! It is easy to use, both daily operations and especially Rate Management. It is quick - it provides me with the information I need to do my job and stay on top of things. All departments can utilize Sky Touch and I can access the system from anywhere. It allows you to perform your duties in hospitality and still allow you to have a life outside of work in an industry that never closes.

Aspetti negativi:

The same thing that applies to all software - the "real time" factor when the property is reaching maximum occupancy. All properties have the same problem that reflects on the issue of being overbooked if the reservation lags on getting integrated to your system. The issue is with the industry and not the software.

System easy to use & support is always awesome.

Commenti: System is so easy to use, training is easy due to how everything is categorized.

Aspetti positivi:

Easy to use & training new employees is not difficult at at all. Any time we have issues the support team has been very easy to work with and always courteous when I ask the silliest questions.

Aspetti negativi:

There is one aspect that I would like to see added to system. Wondering if somehow we could red flag difficult guests that we continually have issues with so that when they call again for another reservation we can immediately see that we have had issues with that particular guest and thus be prepared to deny a reservation or be alerted to possible issues at check in. Just an idea so that the front desk employees can alert management.

Skytouch

Aspetti positivi:

We had previously been with Choice Hotels and this Software was very similar . So when we decided to go independent, It only make sense to choose a system that was so close to what we were familiar with. Ease of changing system & training employees was a piece of cake.

Aspetti negativi:

I have had no issues. Would choose this system again if needed.

Great Product

Commenti: Great people to work with

Aspetti positivi:

User friendly for small independent hotels.

Aspetti negativi:

Set up is not the easiest. Could make the distribution side a bit simpler

we have different issues every week.

Commenti: I did recommend this product to another property and they ended up selecting this product and they have had really bad trouble with it. Now I feel like an idiot.

Aspetti positivi:

I like that the program is cloud based so I can log on from home or on the go. I appreciate the updates happen over night.

Aspetti negativi:

groups are unfriendly to work with, every week we have a different issue. lately we have had a lot of printing issues. customer support is sometimes not very good. Most of them have zero accounting knowledge. sometimes wait time for customer service is too long. Would like additional information on dashboard or in reports.

efficient and easy to use

Commenti: Overall, very happy with the software. Its easy to train new staff and we really like the responsiveness of the support team.

Aspetti positivi:

I like the tracking abilities, ease of use and the customer support

Aspetti negativi:

When you have to navigate back, it will log off if you use the back arrow

One of the Better Cloud Based Systems

Commenti: It allows flexibility by avoiding to have to physically be at the property to make changes.

Aspetti positivi:

The software is extremely user friendly and completely cloud based. I have the capability of managing rate changes and other features remotely compared to other software systems.

Aspetti negativi:

Some of the changes they make are better suited for other properties and it is not customizable. The team collects input for users over time and sometimes implement changes that do not necessarily apply to all users. As the user, we cannot opt out of the changes.

This was a huge upgrade from our prior Software.

Commenti: CLoud solution.

Aspetti positivi:

The best thing of this software is being cloud based. Having the ability to get up to date information on the spot from anywhere in the world.

Aspetti negativi:

it makes no sense to have to log in multiple times to have to go to different areas. It is more of an issue when using your phone or tablet.

The software is easy to use.

Aspetti positivi:

The accessibility and the easy to understand and find what you need to do. All the reports you have available.

Aspetti negativi:

Nothing with the software. My problem is with the tech support. It seems like every time you call they can't really help you. They have to put it to higher tech and it seems like things take a while to get fixed

It is so easy to use!!

Aspetti positivi:

I have worked at the hotel for 7 years and we have used 5 different systems, and nothing compares to skytouch! Its fast, accurate and user friendly!

Aspetti negativi:

I wish the prepaid reservations would auto put in address of guest. When we go to check prepaid guest's in it always sends us a user error and we have to go clear back into the reservation and basically remake it all.

GREAT

Commenti: USED FOR OVER YEARS. PRETTY RECOMMEND TO ANYONE

Aspetti positivi:

EASY ACCESS, EAST TO TEACH, EACH TO TRAINING NEW EMPLOYERS. ANYWHERE TO ACCESS TO DIFFERENT OS. EVEN TABLET.

Aspetti negativi:

LESS FUNCTIONALITY SUCH TAX REPORTS, FUTURE AVAILABILITY CHECK, BLOCK ROOMS, AND RATE CHANGING AND SETTING

Over all I find Skytouch very easy to use.

Aspetti positivi:

How easy it is to find information and navigate through the different tabs and finding guests information is easy

Aspetti negativi:

I don't like that you can't transfer funds from one account to another account with the guests same name.

Very easy to use, worth the money

Commenti: Able to access from any where or any device. Doesn't have a server everything is cloud base which is nice.

Aspetti positivi:

Easy to use. Set up was easy and the cost was well worth it. Community board is a nice feature. Tape chart is nice to use.

Aspetti negativi:

Rate Management Part. Very hard to set certain rates for groups or blocks. Always cleaning out your cookies/browser. Always doing maintenance. Makes you save stuff a zillion times before continuing.

I enjoy the ease of use, there is a lot that needs to be fixed

Commenti: Cloud based has been great also two way integration with siteminder has been a great time saver.

Aspetti positivi:

I enjoy the ease of use and that it is cloud based, it is colorful and attractive for new staff, we have two way integration with Site Minder and this has saved a lot of time and energy.

Aspetti negativi:

There are many things that need to be fixed. The reports for simple marketing purposes do not work at all, they do not pull any data from the simple item in a reservation such as country. The letters to guests cannot be adjusted which is crazy to me. Also there are so many things that they say they know about and they will be changing and it does not seem like anything will change.

Errors come up when making notes. Can't change reservations on certain rate plans.

Aspetti positivi:

It's sensible for reservation information input. It walks you through information you might forget to ask. But there are way more con's than pros. This is rediculous you have to write a minimum # of charachters.

Aspetti negativi:

Its disfunctional, many errors cause you to start a reservation over. You can't change a reservation from a 3-day rate plan to a 2 day even though you try to remove the plan that offers the discount. This survey is rediculous.

It has been better in regards to our old program

Commenti: Updated & being cloud based.

Aspetti positivi:

It is awesome having the help on the desktop & also customer support. It is easier in a lot of ways than our previous program but there are a few things that I would like to see added or updated. Our company has sent in requests for them.

Aspetti negativi:

The front desk clerks are experiencing some trouble & there are a few things that take longer for them to do.

Most of the functions are pretty helpful, but when we need help, the waiting time is too long.

Aspetti positivi:

We can easily manage our arrival and depart list, and also the type chat function is very helpful for us to arrange our reservation.

Aspetti negativi:

During our use, sometimes we will have double charge problem, overbook problem due to the system. The customer service is pretty good and helpful, the only thing is the phone line always busy and the waiting time is too long.

Best PMS for hotels... period!

Commenti: From the sales department to support, everyone that I've interacted with has been professional, courteous and most of all very competent.

Aspetti positivi:

The most friendly user PMS out there. I've worked in the hospitality industry for 37 years and have worked with them all, and SkyTouch is by far the best.

Aspetti negativi:

Since I can't think of anything I dislike about it, I wish property setup was a little quicker.