Informazioni su Pipedrive

Pipedrive è un tool di CRM facile da implementare che consente di dedicare più tempo alle attività che portano alla chiusura delle trattative.

Ulteriori informazioni su Pipedrive

Aspetti positivi:

Neatly organized and friendly application. The most liked feature is the chat support team.

Aspetti negativi:

The only thing that is kinda confusing especially to non-technical person is on integrating with third-party tools. Most of it needs to be connected with Zapier which is again another subscription.

Valutazioni di Pipedrive

Punteggio medio

Facilità d'uso
4,6
Servizio clienti
4,4
Caratteristiche
4,3
Rapporto qualità-prezzo
4,4

Lo consiglieresti?

8,7/10

Pipedrive ha una valutazione complessiva di 4,5 stelle su 5, calcolata sulla base di 2.552 recensioni degli utenti di Capterra.

Hai già usato Pipedrive?

Condividi la tua esperienza con altri acquirenti.

Filtra le recensioni (2.552)

Gregg
Gregg
President/CEO
Utente LinkedIn Verificato
Industria edilizia, 11-50 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Great Web Based CRM

4,0 2 anni fa
Sottotitoli in italiano disponibili nel lettore video
Francesca
Sales account (Italia)
Marketing e pubblicità, 11-50 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Ottimo software per la gestione dei clienti

5,0 mese scorso Nuova

Commenti: Pipedrive è un software fondamentale per chi, nel proprio lavoro, deve gestire una mole importante di clienti. Adatto ad attività di cross selling e up selling.

Aspetti positivi:

La funzioni più importanti del software sono la possibilità di monitorare lo stato di avanzamento delle proprie trattative commerciali e la possibilità di ricevere remind per svolgere puntualmente le proprie attività.

Aspetti negativi:

Non ho riscontrato aspetti critici nell’utilizzo di Pipedrive.

Elisa
Esperienza (Austria)
Software informatici, 2-10 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Simply Crm

5,0 anno scorso

Commenti: Utilizzo per lavoro il Software, mi trovo bene è facile e intuitivo per tutte le piccole e medie imprese

Aspetti positivi:

Apprezzo la facilità d’ uso, l’ interfaccia semplice e intuitiva. I lead sono visibili in maniera intuitiva, si ha una bella panoramica del processo di vendite

Aspetti negativi:

Si può sincronizzare un solo calendar, un po’ limitante pee chi ha necessità di avere i task sotto controllo

Geoffrey
Geoffrey
Project Manager (USA)
Utente LinkedIn Verificato
Settore automobilistico, 10.000+ dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Pipedrive as the ideal tool to protect information

5,0 mese scorso Nuova

Commenti: The benefits are of high quality when using this Pipedrive tool because it allows us to store the information we want in the cloud in such a way that it frees up space on our devices and guarantees security and trust at all times.

Aspetti positivi:

I like to use this essential tool to store information in a database that maintains high-quality reliability and security; I also like it because it maintains an attractive design and wide compatibility that makes handling very easy

Aspetti negativi:

What I don't like is that this tool sometimes generates errors when trying to upload data to the cloud when there is not adequate stability in the connection

Utente Verificato
COO (Spagna)
Utente LinkedIn Verificato
Software informatici, 51-200 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

One CRM to rule them all

5,0 3 settimane fa Nuova

Commenti: My fav. CRM

Aspetti positivi:

Super easy to use, well prices. I think the biggest advantage for my team is the reporting module - easy to customise reports.

Aspetti negativi:

Maybe it could have more fancy stuff to help generate/manage leads from the marketing perspective. It simply could have more features around lead generation or maybe some AI to help us get more out of our leads (more deals)

Alternative considerate: Salesforce Sales Cloud

Perché scegliere Pipedrive: We needed more complex reporting. The price was lower too

Software precedente: HubSpot CRM

Perché passare a Pipedrive: Less complex, easy to use, price

Maud
Digital Marketing & Communications Manager (Francia)
Servizi finanziari, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

It should be developed.

3,0 4 settimane fa Nuova

Aspetti positivi:

It is practical to reach customer profiles.

Aspetti negativi:

The product is very boring to use. Hard to understand. It is both less functional and higher priced than its competitors.

Aimee
Director (USA)
Medicina alternativa, 2-10 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Fast, Simple to Set Up, Intuitive Pipelines

5,0 2 mesi fa

Commenti: Excellent. When I try a software, give up and try to find an alternative then come back - I know it’s good. No other tool really measures up to this, and even though there are other software that do the same thing - the interface on this wins in every way.

Aspetti positivi:

I love how easy this was to set up. It took less than 15 minutes to upload my students & set up multiple pipelines to track their progress.

Aspetti negativi:

The billing was a little hard to navigate. I signed up months ago, but when the free trial was over somehow I was placed on the most expensive plan and when I reached out about it I was not given steps to downgrade, so I gave up. I tried doing this in Airtable & Hubspot - both took too much time 8 energy and had more steps then pipedrive. This time I figured out on my own how to set myself up with the most inexpensive plan to start, which is $19.

Alternative considerate: HubSpot Marketing Hub

Perché scegliere Pipedrive: Active campaign was just too clunky, and felt really heavy and cumbersome to use. I prefer lightweight, fast, easy to set up and use tools that make me happy when I use them.

Software precedente: ActiveCampaign

Perché passare a Pipedrive: Faster & much more simple! I tried to set this up in hubspot and it required at least 5 more steps for every program and course I was setting up. Too many steps is an automatic no for me. Pipedrive has no steps to set up, just type into template,m!

Genau
Genau
Founder (Brasile)
Utente LinkedIn Verificato
Internet, 11-50 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Good service, but too expensive

5,0 2 mesi fa Nuova

Commenti: good experience. easy to use

Aspetti positivi:

we can integrate easily. the lead process is intuitive.

Aspetti negativi:

price and less incentives. also is not easy to track email responses and provide a track timeline connected with the lead strategy.

Alternative considerate: Snov.io

Perché scegliere Pipedrive: more tools to get leads and create the funnel

Software precedente: Snov.io

Perché passare a Pipedrive: good trial experience.

Claus
Claus
COO (Estonia)
Utente LinkedIn Verificato
Servizi e tecnologie dell'informazione, 2-10 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Fair Enough

5,0 3 settimane fa Nuova

Commenti: Pipedrive helps to automate a lot of different processes and great tool for targeting and setting goals (insights)

Aspetti positivi:

A lot of different functions in one (revenue numbers, email campaigns, lead generation, calling etc). Also a lot of help articles how to max the use of Pipedrive

Aspetti negativi:

Jumping between different functions takes a short time and often when sending email the first time it does not send it through.

Peter
Peter
CTO (Nigeria)
Utente LinkedIn Verificato
Software informatici, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Best and Top Rated CRM

5,0 4 settimane fa Nuova

Commenti: State of the art solution and fantastic CRM. Top rated sales lead

Aspetti positivi:

Sales lead management , Customer relation management

Aspetti negativi:

Enable more on video communication and build more on video conferencing

Gabriela
Gabriela
Brand Manager (Brasile)
Utente LinkedIn Verificato
Risorse umane, 11-50 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Great platform to manage leads and sales pipeline

4,0 mese scorso Nuova

Commenti: Great CRM software. Pipedrive helps us on tracking our leads and organizing the sales pipeline

Aspetti positivi:

I really like how Pipedrive helps you to track leads, do follow-up automation, and manage tasks + contacts database.

Aspetti negativi:

The platform ux is not simple and not intuitive. I consider it a complicated tool to use.

Youssef
Youssef
Teacher (Marocco)
Utente LinkedIn Verificato
E-learning, 11-50 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Pipedrive, the CRM tool for you!

4,0 3 settimane fa Nuova

Commenti: You can instantly know that a software is good when you look for an alternative, but you come back anyways. I don't think that there is another software that can compete with Pipedrive when it comes to E-mail marketing and/or CRM.

Aspetti positivi:

Pipedrive appears to offer the most compatibility with multi-language users when compared to other CRM applications. It is simple to use and browse, therefore no technical knowledge is required. It also aids in successful sales automation because it is less expensive and has a short learning curve.

Aspetti negativi:

I think the problem with Pipedrive is the pricing, other than that it is good.

Vanshika
Vanshika
Content Writer (India)
Utente LinkedIn Verificato
Scrittura e attività redazionali, 2-10 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

easy and effective

4,0 2 mesi fa Nuova

Aspetti positivi:

easy and effective versatile to use. Customer support is excellent.

Aspetti negativi:

sometimes it lags basic updates. overall great.

Utente Verificato
Chief Revenue Officer (Polonia)
Utente LinkedIn Verificato
Servizi e tecnologie dell'informazione, 51-200 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Good enough for your sales team

4,0 4 mesi fa

Commenti: Pipedrive is an excellent software for sales CRM purpose. Very easy to deploy, sales pipeline is customizable and it is actually a good match for SaaS type of companies. We can add next activity, log them and put necessary documentation in the deals. Having subscription and invoice options are really useful to track revenues. The reporting section is useful and there are plenty of metrics. It is possible to create different dashboards with certain metrics. Lead Booster add-ons cane be useful so that you can add chat bot or connect your web forms.

Aspetti positivi:

Great tool to track and manage end-to-end sales activities. I like the illustrations when a deal is closed :) Possibility to integrate with many tools. Simple UI. Good reporting section with customizable dashboards. Forecasting and revenue tracking options - good for SaaS companies.

Aspetti negativi:

When we had a smaller team, we just wanted to have a tool that we could use to track leads and deals. As we wanted to have more teams like marketing, client success and HR to use CRM, Pipedrive is not that capable. Another issue is that you need to pay extra to use some custom fields in the reporting.

Alfredo
MANAGER (Spagna)
Intrattenimento, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

My best CRM platform but...

5,0 5 mesi fa

Commenti: I have been using PD for more than 3 years, and I love it... in fact I recommended it to some colleagues of mine. I used it for a very particular selling task in my job. During first year I increased sales 20%, second year was 2020... and you know. I was preparing it fore this new period, but then one of the sales teams I admire the most in my business began to use another CRM very specific for this sector, and then...

Aspetti positivi:

I think (because i tried others), this is a software with a great ease of use and configurability, and especially it is a software that becomes addictive to use, which returns in profits for your business. Lately, a lot of updates were being made focused on controlling the communication with the client itself. Good Tech Asist too!

Aspetti negativi:

If I have to point a "Con" is about these updates I said before... Every new feature has a limited range of use if you don't want to pay more.

Alternative considerate: Zoho CRM

Perché scegliere Pipedrive: Access makes many things pretty good, but it's not the ideal solution as a CRM software, I think.

Software precedente: Microsoft Access

Perché passare a Pipedrive: Ease of use and configurability, and its interface

Andrés
Andrés
Andrés Jónsson (Islanda)
Utente LinkedIn Verificato
Relazioni pubbliche e comunicazioni, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Massive Pipedrive fan

5,0 5 mesi fa

Commenti: Being able to manage our customer base and network in an easy and usable way. Also it has become my second brain. Best software I have found for this. Strongly recommend. I have used [SENSITIVE CONTENT] coaching and group sessions to get more skilled in using Pipedrive. I also recommend [SENSITIVE CONTENT] He is very good.

Aspetti positivi:

Ease of use, good service. I also appreciate how fast they ship updates.

Aspetti negativi:

It is a little bit too much focused on sales for me, as I am mainly using the CRM features but I understand that that is its main use for most people.

Alternative considerate: Salesforce Sales Cloud

Perché scegliere Pipedrive: It was recommended to me.

Software precedente: Highrise

Perché passare a Pipedrive: Cheaper and more lightweight and web based. Also I saw how fast people were adopting it.

Sam
Sam
Partner (USA)
Utente LinkedIn Verificato
Trasporti/Trasporto merci/Ferrovie, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Customizable CRM that is easy to deploy and offers endless customization possibilities

5,0 7 mesi fa

Commenti: It is great! I've used it in the past, got locked into Hubspot for too long, and once I was out of their contract, I immediately came back to Pipedrive. Every so often, I test other CRM, and while some others may have cool bells and whistles, the features that other CRMs have and Pipedrive lacks tend to be related to shiny object syndrome. Pipedrive is practical, easy to use, and simple to train and onboard new employees. Another great thing about Pipedrive is its active community. Their forum is a great place to gain inspiration for the service and communicate with others for assistance in building unique integrations. Their support is excellent and always available via chat right from your CRM.

Aspetti positivi:

Most CRMs force you to use it the way they think is best. But not all sales teams are alike. Pipedrive works well for us because we can customize it to work exactly how we need it. Customizing is easy and does not require coding. Pipedrive integrates nicely with services like Zapier and various forms of plugins. This allows us to connect our CRM with all of our software applications.

Aspetti negativi:

Pipedrive has great email functionality, but it lacks a shared inbox (similar to Help Scout). We have a general sales email that our team manages as a sales team. If you want to use Pipedrive, you are forced to require all salespeople to communicate with their email instead of company-wide accounts. This creates separation within our organization as we can't rely on Pipedrive for email communication.

Benjamin
CEO (Francia)
Capitale di rischio e private equity, 2-10 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

I switched from Hubspot to Pipedrive on a friend's recommendation

5,0 10 mesi fa

Commenti: With Pipedrive I can easily track and manage my leads on a daily basis.

Aspetti positivi:

Pipedrive is very intuitive to use. Easy to parameter, no headhache. It features an automated import process to switch from one CRM to the other without losing any data. On top of it, it is really cheap compared to Hubspot and tailor-made for entrepreneurs ! Support is available and very friendly. Go for it.

Aspetti negativi:

I do not really like the mobile version because I do not see the point of using it

Alternative considerate: Dynamics 365

Perché scegliere Pipedrive: I tested the Enterprise version of Hubspot with a discount for start-up, with 90% discount. Once I was hit by the full price version, I quitted within days. Too expensive for a small business like me.

Software precedente: HubSpot CRM

Perché passare a Pipedrive: Pipedrive is much cheaper with comparable features and works perfectly for me

Risposta di Pipedrive

9 mesi fa

Hi Benjamin, Thank you for the feedback! It is really important for us to know it! We are glad to know you are happy with Pipedrive. That's our goal! With Pipedrive Mobile App you are able to take actions while offline, make calls and log them directly to Pipedrive, attach photos or files, and more. Regardless, if you ever need any help or have any questions, our Support Team is here 24/7 to help you! Have a lovely week! Kind regards, Pipedrive Team

Amanda
Insurance Claims Manager (USA)
Industria edilizia, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Pipedrive is a total game changer! Hands down BEST CRM

5,0 11 mesi fa

Commenti: Our customer service has been phenomenal since implementing Pipedrive! It's extremely rare a new lead or a task for a customer is missed and that only happens from user error (not setting a task for that customer). No more paper files. The activity log Pipedrive keeps of all our employees is an awesome feature too! We have used a few CRMS over the years and this one is by far the BEST. No big issues and we've been using this one since about 2017. Other CRMS are cheaper but like the old saying, you get what you pay for!

Aspetti positivi:

Pipedrive was soooo easy to implement for our company. It is very user friendly and tech support is a email away. The most important aspect of Pipedrive is having all our customer files in a central location, easily accessible to keep notes and to set tasks for ourselves allowing us to provide excellent customer service that was not always perfect just using an Excel spreadsheet. Sorting all of our customers into different pipelines and stages is awesome too! Easily see where everyone is.

Aspetti negativi:

The email feature has not been working. We use Yahoo Small Business for our emails and for some reason our emails unlink from Pipedrive and now we are unable to relink them but that's not a huge issue as each customer file in Pipedrive has it's own link you can paste in the BCC of your customer email and it copies it to that customer's Pipedrive.

Utente Verificato
Sales Consultant (USA)
Utente LinkedIn Verificato
Coaching e formazione professionale, 11-50 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Good CRM for small sales organizations without too much bloat

5,0 12 mesi fa

Commenti: Overall experience is very positive and I will continue to use this over other bloated softwares.

Aspetti positivi:

I like how simple and intuitive Pipedrive is to use without the bloat of a huge CRM and complex features a small business or sales department may not need. It has good integrations, notifications for customer actions, and easy sorting for customer profiles.

Aspetti negativi:

Nothing I dislike about this software, all is good. I am trying to think if there is anything I dislike and there is nothing on my mind.

Alternative considerate: ActiveCampaign, Ontraport e HubSpot CRM

Perché scegliere Pipedrive: ActiveCampaign was too bloated for our sales organization and we did not need all the complex marketing automation, and Pipedrive in comparison is very lean and easy to use.

Software precedente: ActiveCampaign

Perché passare a Pipedrive: Easy integrations, lack of marketing bloat, ease of use in UI, customer alerts

Joseph
Owner (Canada)
Circuiteria, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Big fan of Pipedrive

5,0 2 anni fa

Commenti: I happen to be a Pipedrive user. I am also an independent reseller of the product, as well as an integration consultant (pipedriveexperts dot com). I have helped hundreds of customers integrated dozens of different CRMs. No single solution is perfect but I find that Pipedrive is the right choice for a large majority of our clients. Pipedrive strikes the right balance between features, ease-of-use and cost. I am happy to say that their technical support is (by far!) the best I have seen from any CRM. I recommend Pipedrive to many types of businesses.

Aspetti positivi:

Pipedrive really is built for salespeople. The reporting functions for management are there, and getting better every quarter, but is the ease-of-use for a salesperson that distinguishes Pipedrive.

Aspetti negativi:

Automations are generally a very strong feature of Pipedrive, but one type of automation is missing (unless you use an external service). That missing capability is date-based triggering of workflows. Pipedrive cannot yet send a birthday greeting or followup message based on a date (past or present). This is an inconvenience for us, and we have to use external tools to solve that problem.

Alternative considerate: Zoho CRM, Freshsales, Pipeline, Salesforce Sales Cloud e HubSpot CRM

Perché passare a Pipedrive: Pipedrive strikes the right balance between features, ease-of-use and cost. I am happy to say that their technical support is (by far!) the best I have seen from any CRM. I recommend Pipedrive to many types of businesses.

Shayne
Shayne
Director of Sales (India)
Utente LinkedIn Verificato
Internet, 11-50 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

PipeDrive is the best "Beginner" CRM Platform out there!

4,0 2 anni fa

Commenti: PipeDrive is functional CRM platform and a viable/cheaper alternative to SalesForce and other counterparts. It is easy to use and has a wonderful graphical interface. If you are a budding enterprise, PipeDrive is the software for you. If you're a full-fledged corporate, I'd personally recommend you evaluate other options because although PipeDrive is amazing, it still sports limited functionality that won't do a large company any justice.

Aspetti positivi:

1) You can send emails directly from the platform! This gives you an edge on your communication efforts and helps you trigger alerts, get notifications and manage a large volume of clients - often simultaneously. 2) The interface is very easy to use and there is no steep learning curve necessary for one to get accustomed to the platform. This also encompasses of how easy it is to navigate through the platform. 3) PipeDrive can seamlessly integrate with many third party service providers. We have had no problems integrating PipeDrive with MailChimp, Slack, Gmail, LinkedIn, etc 4) PipeDrive will never let your leads go stale. Leads that need following up with will be highlighted based on the criteria designed by the user. Intuitive icons beside each lead can give you a detailed picture as to what stage of your business process the lead is on and what required action needs to be taken. 5) PipeDrive makes it super easy to enter leads and move them through various stages of your business process. 6) Inter-departmental communication is a breeze. I've noticed a strong synergy between our sales and marketing department after implementing PipeDrive in our organization. It's very convenient to identify high potential leads and PipeDrive eliminates the need of trying to give the next department a detailed back-story about leads during a hand-off. This saves a LOT of time. 7) Dashboards can help you evaluate and track project progress at a glance.

Aspetti negativi:

1) We are unable to send one email to multiple contacts. Right now, we have to send them out one after the other. Sincerely wish they look into this. 2) Usually hands when processing large volumes of data. 3) Not suitable for large firms and organizations. I deem this to be an entry/Beginner CRM platform. 4) There aren't any built-in marketing and contract management tools.

Christopher
Christopher
CEO (USA)
Utente LinkedIn Verificato
Marketing e pubblicità, 2-10 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

The Best CRM In The Game

5,0 2 anni fa

Commenti: Pipedrive is by far my favorite CRM after extensively reviewing over a dozen of them. I recommend it to all of my clients because of how versatile it is with third party integrations. I also recommend it to any beginners since you do have the option of getting WAY more features than anyone else offers at the top-tier package; all while being one of the least expensive.

Aspetti positivi:

I like the simplistic UI, the customizability, and the fact that Pipedrive has the widest range of integrations in it's class. I would go as far as to call it MODULAR, meaning you can add pretty much any feature you'd like via 3rd party integrations. With this is mind, you'll never be limited to some of the things Pipedrive doesn't do as well. Alternatively, if you're looking for everything under one roof, Pipedrive does this better as a whole than any of the competition.

Aspetti negativi:

I'm not a huge fan of how some of the very simple features are blocked off from the lowest price plan. Since I prefer the 'modular' setup, this is the only plan that makes sense to me, but I do miss some of the features like important fields that display certain fields first based on where the deal or person / organization is in the pipeline. I used to run the top tier package from Pipedrive, and I wasn't really impressed with the automation features. They're a bit limited and the triggers don't always work.

Alternative considerate: Zoho CRM, Agile CRM, monday.com, Copper e HubSpot CRM

Perché scegliere Pipedrive: Trello does not scale well and was not comprehensive enough for my needs

Software precedente: Trello

Perché passare a Pipedrive: Pricing, features and most of all a great and flexible UI/UX

Dave
Director (Singapore)
Design, 2-10 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

An Affordable CRM that is both Feature Rich and Easy to Use

4,0 2 anni fa

Commenti: The onboarding experience is one of the best I have had. You can quickly get going and they have a ton of resources to get additional help (forums, videos, blog posts, video updates etc.)

Aspetti positivi:

I recently switched to Pipedrive from one of their competitors for two main reasons - their Contact Timeline feature and the wide arrange of integrations made available on all of their plans, even the lowest tiers. With the Contact Timeline feature I can quickly see all the touchpoints (both when and how) I have had with an existing contact. This is super helpful when looking for clients to follow up with in a single glance. I have seen similar offerings in personal contact organizers but nothing fleshed out to this degree and integrated with a more capable CRM. Hands down Pipedrive has the most comprehensive integration marketplace for the best price period. Other CRMs charge a hefty price to access webhooks or Zapier and usually allow access only on their higher level tiers. I love that Pipedrive has chosen to open up these integrations to all users on their platform. This is huge win for small business owners looking to grow with them. I am amazed at how many native and 3rd party integrations they have. If the tool exists, there’s a good chance you can connect to it with Pipedrive. It’s obvious that they have made integrations a priority and this adds a lot of value to the platform.

Aspetti negativi:

Overall I’m very impressed with Pipedrive. I do wish they would focus more of their efforts on the GSuite or Gmail Chrome Plugin. This is a real missed opportunity. In my previous CRM I could access all of my deals, contacts and notes right within Gmail. This was a real time saver, since I never had to leave Gmail to view my CRM data. Pipedrive’s Gsuite plugin is more context related. You can only see the contact/deal related information for the email you are currently viewing. I hope the plugin gets more attention in the future. Another modification I would like to see is image previews of contacts on the main contact page. They do offer this in the contact timeline view, but I would love to see it in the main contacts page as well. Finally, the Smart Contact Data tool needs some work. I have had issues with it finding enriched data on a lead. The previous CRM I worked with did a much better job. Hopefully this gets hammered out.

Alternative considerate: Copper

Perché scegliere Pipedrive: - Access to integrations at lower price. - Contact Timeline View

Software precedente: Copper

Perché passare a Pipedrive: - Integration availability - Contacts Timeline view - Price - Customer Service

Utente Verificato
Digital Marketing Manager (Fintech and Financial Services) (Pakistan)
Utente LinkedIn Verificato
Servizi finanziari, 2-10 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Great for a small business with a small team

4,0 2 anni fa

Commenti: Our team is satisfied with Pipedrive so far because it is the only tool we could find that does what we need. We would love for more features to be added, but at present it is working for us.

Aspetti positivi:

Pipedrive is easy to use and usually doesn't require tons of reading to understand how it works. They have some great videos to help with anything that might come up and I am very happy with their customer support. They usually get back to me within a few hours at the latest. It's a great tool for someone who wants something that is simple to use and doesn't cost an arm and a leg. The features are great for our small team to keep track of emails, leads and lead stages all from within one dashboard.

Aspetti negativi:

There are a few things that would have made it way more useful for our use case. One of these is the inability for one team member to view the mail tracking features on emails sent my other members. I person A sends an email to client 1, I cannot see the mail tracking feature to see if the client read the email or not. I have to ask each team member individually if their client "saw" their email. Another common issue is syncing. Sometimes, the platform is unable to sync emails from other accounts like Hey and it takes us a lot of time getting them to show up within the system.

Alternative considerate: Insightly, Streak e Zendesk Suite

Perché scegliere Pipedrive: Streak didn't have many features that we needed to manage our leads and contacts.

Software precedente: Streak

Utente Verificato
Founder (USA)
Utente LinkedIn Verificato
Marketing e pubblicità, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Really great tool if need more than Hubspot and less than Salesforce

5,0 2 anni fa

Commenti: Really great among all CRM tools if need more power than Hubspot CRM and don't want to shell out dollars for Salesforce. The mobile app is especially good among CRM tools.

Aspetti positivi:

Pipedrive has some of the best integrations have seen at that price point in any industry -- the customer lookup in Trello being a prime example. The overall product quality is also incredibly high -- e.g., we can see all export reports ever pulled in the system for audit purposes.

Aspetti negativi:

The biggest gap is consistent with almost any CRM on the market -- while we can drag & drop or bulk change statuses of tasks in spreadsheet mode, we can't change the task order within stage. Pipedrive *does* have some capability to hack this which we did on occasion -- specifically, just change up the event dates in the tasks and assign a custom field to be your actual due date -- it was clunky but it worked, and ultimately just use Trello for deal management.

Alternative considerate: Salesforce Sales Cloud, SugarCRM, HubSpot CRM e Microsoft Excel

Perché scegliere Pipedrive: needed more CRM capabilities

Software precedente: Microsoft Excel

Perché passare a Pipedrive: general BCC of email, ability to do bulk edits, and drag and drop between stages