Recensioni su Vivantio

INTUITIVE TICKET MANAGEMENT SYSTEM

Commenti: Every Day use uses little machine resources so other applications can run at the same time.
compatible with most commercial browsers.

Aspetti positivi:

Self contained tool with build in reports and logs, reliable for the most part. Very intuitive for the amateur user, Forgiving when errors occurs,

Aspetti negativi:

Occasionally crashes and some menus not coherent with others. No software is %100 reliable. It is improve daily

Simple and adaptive IT Service Management

Commenti: I have used it in more than one environemnt and deployment and customisation was easy especialy with the implementation help and guidance provided.

Aspetti positivi:

Ease of implementation and customisation.

Aspetti negativi:

Reporting tool is fussy and the labels can be confusing.

Excellent Product Support but lacking finer details

Commenti: Vivantio offers a ITIL service desk software that we use for software support. In general I have found the solution not very user friendly and in the last 3 years of using it, I found that little has changed to the basic user functionality to improve this despite many feature requests to aid this. A key example of this is that, in 2017, it is still not possible for all emails in the system to show the pictures that are embedded. In the past, we have found that the quality of the software updates to the system lacking basic QA process and it has become quite simple to find bugs in the new features. I would say that the support team is very good at getting back to you within half a business day and providing us with workarounds of problems that we have highlighted.

Aspetti positivi:

User Support, Workflow module

Aspetti negativi:

GUI, speed of page loads, lack of updates to key functionality

Vivantio || True User Review

Commenti: Good. I use it everyday, its easy to access, easy to understand, smooth to navigate

Aspetti positivi:

The option for your to always go back and see your previous tickets created, how to create and submit it easy.

Aspetti negativi:

Sometimes, there's might be a minor glitch that causing for the login user to see that they're unathorized although it works after a refresh of the page

We love how Vivantio has dramatically streamlined the IT processes

Commenti: Centralised and streamlined our ticket solution away from emails, teams and walk-up. Removed duplication of effort, combined with very simple ITAM and IT CRM. We have identified non-IT process which are "ticket-like" and built those in, too.

Aspetti positivi:

We love the very simple and effective design for tickets (from both user/engineer aspect) and that this i provides us an all-in-one solution.

Aspetti negativi:

The out of the box reports aren't quite as 'snappy' as we would like, but we have in-house report designers who have built reports to suit business needs.

Vivantio review

Commenti: Vivantio is generally well-regarded as a comprehensive service management platform that offers a range of features and capabilities

Aspetti positivi:

The level of support contributes to a positive user experience and helps users maximize the value they get from Vivantio.

Aspetti negativi:

Particularly when dealing with large amounts of data or during peak usage times.

ITSM Platform

Commenti: With Vivantio we are solving all matter of issues be it from missing mouse and keyboards at work stations. All the way up to full blown server or networking issues.

Aspetti positivi:

Clean, Crisp interface allowing for easy tracking and the ability to customise the interface to the business needs.

Aspetti negativi:

Missing a full dedicated Remote Support Tool

Viviantio makes Service Easy(ier)!

Commenti: Excellent tool for keeping all communication with the client and technician in the ticket in case we need to go back and look at responses or timelines.

Aspetti positivi:

Ease to create a ticket or respond to a clients service request.

Aspetti negativi:

There are still some features we are working with Viviantio on to see if they can help solve tracking issues for service contracts. Also trying to see if we can get necessary reports from the platform.

Outstanding flow and control

Aspetti positivi:

There is a massive list of Pro's, control and visibility of tickets. Knowing where the ticket is when customers check is invaluable.

Aspetti negativi:

building ticket flow in the background has been challenging, but, our flow is complex and includes integration with Devops

Vivantio

Aspetti positivi:

I like the customization options you have that other products don’t and won’t offer

Aspetti negativi:

It takes a bit to get logged in and to navigate but not too many cons

Excellent Product

Commenti: Having worked in IT support for a number of years across different industry sectors, I have used a number of different Helpdesk ticketing/service management products. Vivantio is easy to modify which makes it easy to give a better quality environment and ensure good adoption rates from your users. The customer portal we set up has been very well received. It's quick, responsive and overall the best product I've used! Highly recommended!

Aspetti positivi:

Easy and quick to modify and use. Ability to monitor a raft of IT Services such as change management, service desk tickets, problem management. Aligns to ITIL best practices.

Aspetti negativi:

Web views can sometimes be slow to update and cannot switch easily between windows if you need to go back and check something.

User friendly

Commenti: This is very user friendly software and can be used without much of training. The only add on I can recommend is that there should be some help videos for anyone new and/or FAQs which should help most of basic and general queries resolved so that unnecessary feedback is not provided.

Aspetti positivi:

Ease of use. This software does not need much of training and is very user friendly as far as my experience is concerned.

Aspetti negativi:

There should be some FAQs which should be good library for users in doubt, so that most of things do not need to be sent via feedback.

Reviewing after 6 months of usage

Commenti: First thing I would like to convey is about the easy options in Vivantio. It is very easy to understand, to raised ant kind of tickets, to report and to maintain a Knowledge base. I have raised some of the issues with Vivantio Support especially working on reports, the support was quick and is persistent till it get resolved.

Aspetti positivi:

- I don't see any slowness in terms of performance - I don't see any major outages which can interrupts business - User friendly and is easy to administer - Good support

Aspetti negativi:

- The report Builder which is used for reporting could be enabled with advanced features of reporting.

Lessen the downtimes

Commenti: There are several times that our support line experienced downtime during shifts. That makes us unable to work on our tickets properly. Although, the support team of vivantio is very helpful, we wish you can lessen the downtime of the app on specially on the time we use it most.

Aspetti positivi:

It is capable of making reports that is easy to use and read.

Aspetti negativi:

unexpected times that it will decide itself that it will be unusable for sometime.

Great for organizations who adapt ITIL

Commenti: As an IT consultant and a Tier 3 escalations engineer, I am not a daily user of Vivantio Pro as I only deal with support tickets if they are escalated to me.
However, in working with the Level 1 support desk in our organization, who uses it on a daily basis and as a mission critical application, I hear very little complaints about it on a day-to-day basis. You could say that "no news is good news" regarding users and their perception of the quality of the application :)
Secondly, in my own experience, I find Vivantio Pro easy to use and efficient. I have rarely experienced Vivantio technical issues and if there issues with access to the site, the resolution time has been more than acceptable.
Lastly, and probably most importantly, as a person who recently joined a global organization who is highly client focused and uses ITIL framework and methodologies as means to be client focused, Vivantio Pro is a good fit as it offers an adaptable and wholistic approach to IT service managment.

Aspetti positivi:

Adaptable an ITIL focused

Aspetti negativi:

More value for the money.

Application support is good, but need some improvement

Commenti: Really wonderful app for support, but need some enhancement like page loading time. customization of UI layout as per user need.

Aspetti positivi:

Functionality is good, this full fill the requirement.

Aspetti negativi:

Loading is slow at client end, at server end it is good but when accessed from remote or mobile it is taking time. :(

Excellent Service Desk software

Commenti: The implementation worked very well with Vivantio assistance and we just upgraded to the pro version without much issue at all.

Aspetti positivi:

Ease of use and has all of the functionality that we need now.

Aspetti negativi:

Anything we have found issues with has been resolved or upgrading to pro has taken care of.

I use vivantio every day as ticketing software

Commenti: I used servicenow before Vivantio, and the difference is like night and day with Vivantio being the better choice.

Aspetti positivi:

I like the filters the best. With the filters I can usually find what I am looking for easily. The sorting option works well too.

Aspetti negativi:

It can be very laggy at times and I have verified that this is not a network issue. This often occurs when updating , submitting, or closing a ticket.

Everyday User

Commenti: Sometimes, the screen times out on me when I am in the middle of communicating with a client, which is why I gave the 'Overall Quality' only 3 starts. All I have to do is refresh and it works fine, but it is kind of annoying. Other than that, the system works great and I can always communicate with the client effectively and efficiently.

Aspetti positivi:

Variety of features

Aspetti negativi:

It can be clunky sometimes, the system "times-out" and I have to hit refresh to continue working.

Good bang for the buck

Commenti: Nice basic feature set, but customizing comes with a price. Could be a little more flexible, but overall has a good workflow. Significant improvement over the previous generation client. Very rare outages, and quite fast for a web based client.

Aspetti positivi:

Web based, and fast if you have a fast internet connection.

Aspetti negativi:

Could be more flexible in conforming to our workflow. Some options are not customizable, and some are, at a price.

Good To manage and coustomizable

Commenti: Good to use and assigning the tickets and maintain the status of tickets is very good feature.
It is also manage the history of the tickets so that we can get a basic idea if any case it reporn the tickets. Thanks
Minaketan Mishra

Awsome Call Logging Software

Commenti: Great easy to use software, user friendly and useful to produce reports.
Vivantio support is always quikc to respond and helps with all issues.

Aspetti positivi:

User Friendly

Aspetti negativi:

Can sometimes be slow

Brilliant Product! Would certainly recommend

Commenti: I use this in my day to day role as a PMO. Support tickets are logged through this and I also use this to keep a track of change requests using CMDB. It's quick to use and easy. I have logged a couple of tickets for feedback to Vivantio, and they were really quick to get back to me, very helpful company and a great product.

Aspetti positivi:

Ease of use

Aspetti negativi:

Can be a little slow

This is very good tool.

Commenti: I always use this tool and very good in use, working smoothly. ticket related stuff is so cool as expected.

Good Ticketing Tool

Commenti: I've been using various ticketing tool for monitoring tickets but vivanto seems to be the lightest and most efficient tool till date.

Aspetti positivi:

Ease of use Light, pulls up quickly.

Aspetti negativi:

Active ticket section doesn't display the intended results often.