Recensioni su bike.rent Manager

Thank you BRM

Commenti: I'm more than satisfied with BRM!

Aspetti positivi:

Our Bike Rental management went from paper only to BRM and it simply changed everything inside our office.

Aspetti negativi:

I'd like to have more possibilities with extras (price/availability).

Review from Mike at Trek

Commenti: I love it. The more I use it the more I appreciate it.

Aspetti positivi:

very streamlined and [sensitive content hidden] is very quick to help whenever I need it

Aspetti negativi:

there is no extension feature that i can use

First experiance with this type of software

Aspetti positivi:

It is easy to learn how its works but I did not find a solution to my problem.I hope you guys can help me with it.

Aspetti negativi:

We reached the limit of artickels we can put in to it.How can we make some free space to adres this problem?

Experts on bike rental management

Commenti: Really good experience, easy to manage and understand, perfect to maximize our rentals.

Aspetti positivi:

Easy and simple Helps a lot on booking management Support always available to help out

Aspetti negativi:

Just some details that could make bookings easier

Very good software, essential to our business

Commenti: I spent a great deal of time researching POS/Asset allocation systems and came accross BRM a few years ago. [SENSITIVE CONTENT HIDDEN] sorted us out and we have used it ever since. It seems to have grown much larger which is great too see. Great for small firm and larger fleets. We have 50-100 bikes dependent on season and works well, they have scope for larger fleets 1000+ too I understand.

Aspetti positivi:

So much customization and features available, we use only a small amount of the functionality. Online Booking, Digital Waivers, Mechanics records, Rental Bike Allocation- its all there. It is integral to how our systems operate and we love it. We can accurately see how many rental bikes we have available, or hired out (and to who). Reports with statistics great too- as well as customers signing in on Tablets. We have recently moved our Online Booking to Bike Rental Manager (was with Rezdy before) but have made it work with BRM and it is great, can highly recommend. We also link it with Lightspeed POS system which is helpful.

Aspetti negativi:

Not a huge amount. New features sometimes take a bit of getting used to for the staff, but it is all there to make the system better so we lean to roll with it (and of course it is actually better than the older version)

Super helpful for our bike reservations

Commenti: Customer service is very responsive and helpful. The system also has a lot of step-by-step explanations and tutorials for common issues and questions.

Aspetti positivi:

BRM has been really helpful at helping me manage last minute bike reservations, which used to be the most stressful part of my job. Now setting up reservations and charging people is quick and easy.

Aspetti negativi:

I wish there were more flexibility for complicated reservations, like if a person switches bikes partway through a rental I actually have to create two separate reservations for each set of dates, and that gets tricky if the person is part of a family with other bikes in the reservation. Sometimes BRM can't accommodate weird but common situations like that.

BRM review

Commenti: It's been good

Aspetti positivi:

Jeremy is great, he is a lot of help and super quick to fix any issues.

Aspetti negativi:

Reporting features could definitely have more data, and the reservations page could use some help to make sure times update correctly.

Bike Rental Manager- Great Asset

Commenti: Very positive- in use - development and excellent real person back up.

Aspetti positivi:

This software is easy to use on it's own.However, all of the 4 main software/ products we use have their own individual "logic process line and terminology" which doesn't always cross over which can be frustrating for new users.

Aspetti negativi:

Bit slow at times when using - although not sure if this is our connection etc

A+ Team - Thank you!

Commenti: Great! is the best way to describe it. I want to thank [sensitive content hidden] and everyone on your team that help us during the setup and issues on the way. They were very friendly and professional.

Aspetti positivi:

The flexibility and adaptability the platform offers to run our business the way we want.

Aspetti negativi:

Honestly, I haven't found anything I don't like yet.

BRM - great product and excellent customer service

Aspetti positivi:

Overall it's a great management system for our bike fleet , good functionality and excellent client support

Aspetti negativi:

BRM is responsive to client suggestions and requests and they are continuely upgrading the software and adding new features. A mobile app would be a good addition

BRM is an excellent tool

Commenti: Very happy with the program and beyond impressed with the customer service. I'd especially like to say that I hope the CS agents are paid generously for the work they do. They are the reason I am sold on this service. Without them, I'd shop around more. Program is great, but a work in progress, as all computer programs are. Having excellent CS is what keeps customers.

Aspetti positivi:

We could not function as effectively as we are without it. BRM manages our rental fleet very well, and gives me a ton of tools to manage the bikes.

Aspetti negativi:

I would like to see a feature to record bike services for customer bikes, not just our rental fleet maintenance records.

BRM - e-bike hire in UK

Commenti: The overall experience is very good.

Aspetti positivi:

The whole package is easy to use and set-up. I like the fact that you don't have to compromise too many processes and business fits because it has been developed by someone who understand equipment rental.

Aspetti negativi:

the hardest part was getting used to everything it can do. A bit more hand-holding in the set-up would be good. We really need some help with scheduling delivery slots as we do more of this side than walk-ins

Highly Recommended

Commenti: Fabulous

Aspetti positivi:

BRM is just what we need to make online rental bookings easy for our customers. They can see everything they need to see at a glance and going through the rental booking process is intuitive. The back of the house operation is intuitive and powerful as well.

Aspetti negativi:

There is some confusion about "capacity" and individual items. It is not 100% perfect. We come across an issue or bug or limitation from time to time but make sure we communicate it with our customer support person, [SENSITIVE CONTENT HIDDEN], so we can resolve it asap.

Good with some potential improvements

Commenti: Good from desktop but weak from Smart Phone

Aspetti positivi:

Affordable and inventory very easy to update

Aspetti negativi:

Smart phone compatibility issues as my business is based on mobile deliveries

Managing Director

Commenti: Great product, great team, wonderful customer service. Highly recommended.

Aspetti positivi:

We love the ease of use of this software for managing an ever changing and evolving fleet of bikes.

Aspetti negativi:

There were a few glitches with MAC products but the company has amazing customer service and immediately have always resolved any issue we may have been experiencing.

A reservation system as near to perfect as you can get

Commenti: Since we started working with them it's been nothing but a pleasure. Very professional. Very reactive and ready to help and software that suits our every need.

Aspetti positivi:

The development team is reactive. The software is easy to learn and use. The price is very affordable for what you get.

Aspetti negativi:

There is nothing I don't like. It suits us perfectly.

Great for bike rental

Aspetti positivi:

Good Value, does all the essentials very well, very responsive support team

Aspetti negativi:

Admin user experience could be improved in places, but we are seeing improvements on a regular basis Would like to see integration with third party booking (booking.com, tripadvisor, airbnb etc.)

Plug and play

Commenti: It was really a tool to get online booking live for us. Havent used a lot of the other functionality yet but that will come in time. Overall its been very good for a small business and looks to have good potential as we grow.

Aspetti positivi:

Pretty easy to set up and use "out of the box" - I didn't want to have to become a software developer and BRM was pretty easy to implement for someone who isnt an IT person.

Aspetti negativi:

Processing payments is a bit confusing. For a smaller fleet, I had to use workarounds to manage our inventory as i wanted to. Reservations view isnt really compatible with a laptop screen.

Five stars across the board for good reason!

Commenti: BRM has taken what was a menial and time consuming task and streamlined it into a simple and flexible platform that puts convenience at your fingertips and time back on the clock. Their software is easy to learn and has helped push my rental business to the next level. It's allowed me to easily integrate the choices both my clients and I need directly through my site and thus the power in the hands of the consumer. For rental businesses such as mine BRM has been the single best decision I've ever made. It's that efficient! Not only is the platform user friendly but the service behind it is second to none. BRM has always been both quick and thorough with their responses to any of my inquiries and issues. They listen and adapt. You can't ask for more than that! BRM is Paris Bike Co's solution and should be yours too. Thanks BRM!!!

Amazing service and product!

Aspetti positivi:

[SENSITIVE CONTENT HIDDEN] and the team at Bike Rental Manager were very fast and efficient in getting my Fatbike rental business up and running.

Aspetti negativi:

Didn't find anything so far, it is very user friendly and on the occasions that I had a difficult time with certain features [SENSITIVE CONTENT HIDDEN] and his team were very fast and helpful to help me out.

Best software for bike rentals!

Commenti: First of all, the service is fantastic and fast! The software never fails. Every need a bike rental has is featured. Until now, we are very happy with it!

Aspetti positivi:

it's very logical

New Customer Review

Aspetti positivi:

The product is built to serve a specialist market -- and therefore the designers often know the issues ahead better than new customers. This and the.simplocity of set up have helped a great deal.

Aspetti negativi:

'd like to see more customer service / communication features like SMS , whatapp or Facebook messenger integration. But I gather it's on the roadmap.

Well laid out

Aspetti positivi:

I like how simple the tabs are on the side

Aspetti negativi:

I’ve just started using it and mostly use the maintenance tab so not much to comment

I can finally stop pulling my hair out!

Commenti: BRM has allowed me to take all the information I used to juggle around in my old calendars, spreadsheet (and brain...argh!) and feed it into a very powerful tool that lets me focus on providing a great service to my rental customers. The developers are ever-improving the software and provide excellent and timely customer service. Now that BRM is integrated with Lightspeed Retail, revenue is streamlined with our retail bike store. Many thanks to the BRM team!!

Excellent

Commenti: BRM is simple and easy to use and is the efficient way of managing your bike rental system. I have found that for a small rental company out in the pacific, it makes monitoring and managing inventory hassle free and the customer service and technical assistance is beautiful - screenshot your problem with an email to them and they respond instantly.
Thank you BRM!