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Informazioni su Cin7 Omni

Cin7 offre gestione dello stock e automazione dagli ordini, dalla produzione al magazzino/3PL a qualsiasi canale di vendita B2B/B2C che utilizzi.

Ulteriori informazioni su Cin7 Omni

Aspetti positivi:

The Cin7 dashboard has a lot of very important information and it can be adapted to suit individual members of staff in the business.

Aspetti negativi:

If we had not taken the extra time to get it right I anticipate the teams user experience would have been painful.

Valutazioni di Cin7 Omni

Punteggio medio

Facilità d'uso
4,2
Servizio clienti
4,1
Caratteristiche
4,2
Rapporto qualità-prezzo
4,1

Lo consiglieresti?

7,9/10

Cin7 Omni ha una valutazione complessiva di 4,3 stelle su 5, calcolata sulla base di 586 recensioni degli utenti di Capterra.

Hai già usato Cin7 Omni?

Condividi la tua esperienza con altri acquirenti.

Filtra le recensioni (586)

Sean
Sean
Owner
Utente LinkedIn Verificato
Prodotti alimentari e bevande, 11-50 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Extremely powerful inventory and order processing and logistic package

4,0 3 anni fa
Sottotitoli in italiano disponibili nel lettore video
Dean
Dean
Director (Australia)
Utente LinkedIn Verificato
Produzione di apparecchi elettrici/elettronici, 2-10 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Alternative considerate:

Geting on board with Cin7

5,0 2 anni fa

Commenti: The platform is clearly laid out and fairly easy to navigate. The move to the new Cin7 system has meant a mass migration of a lot of information but has been surprisingly easy to ensure all our stock is reflected and priced correctly in the new platform. The help feature and Cin7 academy have proved invaluable in filling any knowledge gaps, and we have received great assistance in ironing out any issues from the customer support given.

Aspetti positivi:

The onboarding experience has been going very smoothly largely due to the wealth of information provided thru the Cin7 Academy, as well as customer support given for any integration and learning issues through active meeting sessions. Our contact [SENSITIVE CONTENT] has been most helpful.

Aspetti negativi:

Have yet to run into any major hiccups as only in first month or so of using software, so far no major issues, platform can perform all tasks required as out previous software had.

Marcos
Marcos
Director of E-Commerce (USA)
Utente LinkedIn Verificato
Imballaggi e contenitori, 11-50 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Alternative considerate:

CIN7 is Great for the Middle Tier company looking to move from small business

4,0 2 anni fa

Commenti: CIN7 was easy to implement into our Techstack, When placing orders on CIN7 it was made with ease. But CIN7 only works with small to mid-level businesses. If your company continues to grow, You will grow out of CIN7.

Aspetti positivi:

CIN7 works excellently as a Sales Tool, CRM, and Order Management software when connecting your eCommerce platform. it is excellent for Small businesses looking to get a grip on a more enterprise-level Inventory Management system.

Aspetti negativi:

CIN7 works great for a company not focused on manufacturing and just distribution. Due to CIN7 not being able to Commit stock for Backorders. Also not being able to have a Barcode System is a negative aspect.

Bruce
Managing Director (Nuova Zelanda)
Vendita al dettaglio, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Initially excited but have been let down in too many areas to be happy. Looking for other options.

2,0 6 anni fa

Commenti: It's cloud based and can be accessed and used from anywhere.

Aspetti positivi:

New Zealand based with local offices. They do run training sessions hands on and say good things. Inventory side works okay.

Aspetti negativi:

The POS can't cope with our volume discounts and is unusable. No action to help us with that though we have pleaded with them for years. We're expected to change the way we classify quantities to fit their system, not fit the system to our needs. Also the "product cost" figure loaded against the product gets changed by the PO's. As product is sold and shipped the cost is pulled from the PO's in FIFO order and it changes the cost against the product. I want to load the "cost" then monitor our purchasing against the expected cost, not be driven by the system. Also, when Cin7 make changes to their software we often have very negative events happen that have no obvious connection to the change they made and they have been slow to help rectify. We are also not sure that the Cin7-Xero link works properly. We have seen historical "changes" happen to COGS in Cin7 vis-a-vis Xero back for two years with no apparent explanation. We're talking hundreds of thousands of dollars differences in the COGS figure. The charges they make to us to use the system are escalating and seem out of control. When trying to contact them about charges they don't have an "accounts" department. Really? It seems to be charge what they like and ignore the queries.

Risposta di Cin7

6 anni fa

Dear Bruce, Sorry to hear about your experience. Our accounting specialist is already in touch with your accounting specialist to resolve some of the issues. There are certain software functions which are developed using accounting best practices and so COGS are calculated based on the cost entered during the purchasing process. This practice is accepted industry wide and being a SAAS company we have adopted this keeping it consistent across all our customers. We are working on your specific requirement about POS discount and one of our subject matter experts to give you an update on the progress. We take customer service seriously and would like to work with you to find an appropriate solution

Kieron
IT and Marketing Manager (UK)
Commercio all'ingrosso, 11-50 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Alternative considerate:

CIN7 in the first 6 months

4,0 6 mesi fa

Commenti: With most software companies such as SAP or Dynamics you would have on-boarding members onsite for a period of time and people on the phone while you transition. I felt that the on-boarding system used by CIN7 is very frustrating, you have to watch several academy videos to teach yourself the system and everything is done by emails that take a while to be answered and zoom calls. If you are stuck and just want to press on you are hindered my the time it takes to get the answers you need or actions in place. That said My on-boarding members are very proactive and knowledgeable and have helped create and manipulate functionality. Overall I am really pleased with the results and the future possibilities now we are using cloud based systems and CIN7. Our day 1 transition to completely move away from our old system went a smooth as can be and by day 2 the business was 95% functioning normally with almost all orders out the door. I take that as a result and look forward to integrating more systems and apps via API in the coming months.

Aspetti positivi:

Moving to a new system is always a worry for a multi currency multi million pound business. I felt the transition from an outdated desktop system was pretty smooth. The import features are excellent and extremely flexible for Customer/Supplier lists, stock,PO's and SO's. The ability to have multiple currency cost pricing on inventory items is excellent. Adding contract and discount pricing to clients on an individual bases works really well. Stock kits or BOM work nicely and the connection to our external accounting package seems solid.

Aspetti negativi:

I feel the WMS side for the warehouse needs more attention. The ability to see more order detail from the order screen is required, the ability to expand an order view from that screen would have been really useful to see what items are on the job as a minimum without having to release to pick to see the order. The packing section does not allow to select multiple orders to the same destination for packing together. Not being able to allocate a supplier bill to multiple PO's without merging them into a single PO.

Andrew
Consultant (Australia)
Industria edilizia, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Alternative considerate:

Onboarding

5,0 anno scorso

Commenti: [sensitive content hidden] Made our overall experience great. No request was too small or difficult.

Aspetti positivi:

We have been using Cin7 in an existing business. For a few years now, but for this review, it’s a for a new business we have just set up. We were in a time crunch, so on boarding and to be sped up. We had [sensitive content hidden] as our onboarding manager, and he was exceptional. He was very helpful, prepped for our meeetings, and adaptable with all our requests. He made the experience super easy, and smooth from our first contact to complication.

Aspetti negativi:

When I reached out to cin7 at the start, it took close to 7 weeks to get onto someone who could help us. I sent in multiple sales call requests and emails, but no one got back to me. I had to get in contact with someone through the support team rather than the sales team.

James
Director (UK)
Produzione di alimenti, 11-50 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Aman Solanki

5,0 10 mesi fa

Commenti: Fundamentally changed every single thing that we do with every single order that we process. Has made it so that instead of five people inputting orders and potentially messing up because they were trying to go so quickly while doing other things, they're now freed up for other things!

Aspetti positivi:

Aman Solanki. Honestly, potentially the best help I've ever received for any product. Truly wouldn't be live on Cin7 without him, and I can't give him enough thanks. Knowledgeable without trying to lie about any limitations, insightful on different options I could explore without being over-complicated; everything you could ever want. Truly, truly incredible customer service.

Aspetti negativi:

Tax should be applied to individual items, rather than solely nominal codes / GL accounts - sure, I could create loads of accounts, but would be nice to be able to edit on each product. Also, would be nice if the selection for sales account showed whether it was purchases or sales, and the tax level.

Charlotte
General Manager (Nuova Zelanda)
Agricoltura, 11-50 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Alternative considerate:

Functionality & Support

4,0 8 mesi fa

Commenti: Pretty reasonable. Our final Onboarding specialist was very knowledgeable, organised for our meetings and prompt with responses and actioing requests.

Aspetti positivi:

Integration with Shopify and Xero was easy. As we implemented all three programs at once it has been alot to take on board but Cin7 seems to be doing what it needs to.Went through a number of onboarding specilaists which was not ideal. We were not given reasons for the turnover. Our final specialist who saw us through the go live process was brilliant. Made himself available when we needed, followed up on actions and explained thinsg clearly.

Aspetti negativi:

Having so many onboarding specialists was not ideal for continuity of our onboarding.So much to cover off in a short period and it is not until you are actually live that you understand what you dont know. WOuld be good to have a customer success manager post go live and onboarding to meet weekly for a period of 6 weeks say to ensure things are bedded in well and you get an opportunity to explore greater use of the program as you learn more about how it works in a real life setting

Utente Verificato
Utente LinkedIn Verificato
Design, 2-10 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Alternative considerate:

Great Product but could be imporved with more user testing

4,0 2 anni fa

Commenti: Service with onboarding has been great. Questions have been aswered in a prompt manner. Everyone we have spoken to has been very nice and determined to provide an aswer to questions.

Aspetti positivi:

It's early days for us. Cin7 seems like a powerful tool that we look forward to using to it's full potential. We are loving the degree of customisation. Reporting is a step up from other systems. Smart buyer tool is great.

Aspetti negativi:

There are some features that seem quite unintuitive. A great feature is often let down by poor UX and UI. Hopefully things will improve. No mobile app.

Utente Verificato
Utente LinkedIn Verificato
Vendita al dettaglio, 2-10 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

A solid inventory management system

5,0 2 anni fa

Commenti: Cin7 is so far great for our small retail and eCommerce business, it certainly helps with the basics of managing inventory, sales and integrates with accounting. The onboarding experience was helpful despite lots of hiccups to get it up and running fast, but overall think it does a great job at providing the capabilities it does for the price they offer.

Aspetti positivi:

Runs fast, integrations work clean, relatively intuitive once you understand the concepts. Once the foundations are set, then it really does a good job as an EDI at the core of the business.

Aspetti negativi:

Missing some advanced features that are missing for certain manufacturing processes that just aren't there. It can be clunky and there are surprisingly a lot of crashes. An update in the UI would be much needed to reach today's standards. Onboarding is pricey, so best to make the most of it.

Vasili
Vasili
MD (Sudafrica)
Utente LinkedIn Verificato
Industria edilizia, 2-10 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Alternative considerate:

CIN7 ERP for a technical sales business

5,0 4 anni fa

Aspetti positivi:

Intuitive process flow. Nice fit with existing processes. B2B Platform. Customer Service.

Aspetti negativi:

No ability to digitally pick items in a warehouse

Risposta di Cin7

4 anni fa

Hello Vasili, Thank you for your review. We are happy to know that you found value in our software system and our support team. We will share your feedback with the product team as we are always looking for improvements. Sincerely, The Cin7 Team

Lachlan
General Manager (Australia)
Commercio all'ingrosso, 2-10 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione
Fonte: SoftwareAdvice

Alternative considerate:

Decent software Terrible support and service.

3,0 4 anni fa

Commenti: Trying to move our inventory management system to a cloud based one and one that links directly with Xero accounting software. 'Onboarding' process was not finished during the time line that Cin7 dedicated to onboarding. Once this deadline elapsed we've been drowning in bugs that we can't get help with. Usual response is 'we're sorry - someone will get back to you in 48 hours.' no one does then we have to keep chasing them for weeks...

Aspetti positivi:

Powerful reporting functionality. Cloud based so good access.

Aspetti negativi:

Support. We have a bug list a mile long and we can't get anyone from Cin7 to respond. I'm actually reviewing here in the hope that having it in public will prompt Cin7 into getting back to us. We switched to their inventory management system but trying to get help to make the program work to the requirements of our business has been a nightmare. Unless this suits your needs perfectly straight-out-of-the-box I recommend you look elsewhere.

Risposta di Cin7

4 anni fa

Hi Lachlan, Thank you for your feedback. It looks like our team escalated your account to senior customer service representatives early last week. We apologize for your frustration and thank you for your patience. Our representatives will continue to work with you to resolve these issues.

James
Founder (USA)
Beni di consumo, 2-10 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Alternative considerate:

Big Upgrade from our past system

5,0 3 anni fa

Commenti: So far we are very happy with Cin7 and anticipate that it will meet our needs as we grow for the foreseeable future.

Aspetti positivi:

Historically, we had a very hard time of getting accurate inventory counts due to our past system not syncing with our e-commerce system and Amazon. Cin7 is linked to all our selling channels which provide for down to the unit accuracy. Other features that made Cin7 appealing is the ability to keep track of virtual bundles and the fact that it is cloud-based.

Aspetti negativi:

Like any new software there is a bit of a learning curve, but Cin7's, onboarding team, particularly [SENSITIVE CONTENT HIDDEN], were excellent in getting us up to speed.

Risposta di Cin7

3 anni fa

Hi James, Thank you for your review! We're glad to learn that Cin7 could add value to your business. Thank you for being a Cin7 customer! Sincerely, Sam (Marketing Team)

David M.
Chief Operating Officer (USA)
Salute, benessere e fitness, 2-10 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Functional and Cost-Effective Inventory and Order Management

5,0 3 anni fa

Commenti: We migrated to Cin7 for inventory and order management due to the sunsetting of Stitch Labs following its acquisition by Square. Cin7 was recommended by Stitch Labs as a featured migration platform. We considered several solutions but ultimately selected Cin7 based on its overall functionality, cost-effectiveness, and ability to meet our compressed migration timeline of approximately one month. The sales and onboarding teams at Cin7 have been very friendly and responsive during this process. In particular, I would like to recognize our knowledgeable and patient implementation specialist, Varun, who has been immensely helpful in supporting our migration through a series of Zoom meetings and related communications. We were able to seamlessly go live within the desired time frame thanks to Varun and the Cin7 team.

Aspetti positivi:

- Omnichannel inventory and order management. - Easy to connect with Shopify, Amazon, ShipStation, etc. - Ability to handle bill of materials and contract manufacturing. - Ability to track actual costs, quantities, and locations of products by batch. - Lower cost and reduced implementation time compared to ERP systems. - Friendly and responsive sales and onboarding teams.

Aspetti negativi:

Cin7's user interface is not the most aesthetically pleasing or streamlined (somewhat cluttered and clunky compared to our previous inventory and order management software, Stitch Labs), but I'll take the superior functionality and flexibility over form.

Amy
Accounting Manager (USA)
Commercio all'ingrosso, 11-50 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

NO General ledger and Not recommended if you have large qty of inventory

2,0 5 anni fa

Commenti: 4. If you choose to create all items for Cin 7 to integrate with Quickbooks, then you will need to create all items you have once more so that it can sync with Cin7. 5. Reports accuracy. If you run different reports the total sales amount most likely will be different. This is mostly because if you don't select the item from the drop down list you can still save the order while you think it will be calculated. Or if you somehow change the item number then you change it back it can't recognize it. 6. Tax issue. I don't know who's the accounting person with them designed this software but the tax charge can not be charged on line level - it can only be charged on order level. Therefore, if you want to have an invoice include both taxable item and non-taxable service on the order, your customer will be taxed for the service part or you will need to do 2 separate invoices. 7. Customer balance. This is a totally failed function for Cin7 since they don't use general ledger for reports. The "Paid" mark on the sales order page is NOT accurate - I have seen orders with payments shows no mark and orders without payments shows "Paid 100%". The customer's balance under CRM is pretty much a joke because of the customer payments postings recognition issue. 8. Other service issues - customer service, billing, and so on. I caught one order created by their customer service in our system not void no notes no notices. Overall, very disappointed.

Aspetti positivi:

The user interface is easy to understand and straight forward. Charts are pretty. I think the software will be good for a tiny business that only use Cin 7 for all basic functions - inventory, customer management, etc.

Aspetti negativi:

The biggest issue is NO General Ledger supported within the software so their reports are simply adds and minuses so sometimes the formula can gets messed up. We have switched to another software. I had a few major issues with Cin 7 and we were working with Cin 7 and Quickbooks integration: 1. Timing issue with Cin7. I don't know what time settings in Cin7 is but the time stamps are messed up for some orders. 2. Due to the timing issue, their inventory posting timing are super delayed. The customer service told me that the COGS only will be calculated after 24 hours of the order invoiced AND dispatched. This is also partly caused by no general ledger set up. Your COGS report will NOT be accurate if you dispatch and invoiced the order say - 8p.m. on last day of the month. The COGS report may calculate it on the first day of the following month. This is a huge issue for monthly reporting. 3. Integration. I only experienced Cin 7 with Quickbooks and it was a disaster. I was not participated in the implementation process so I don't know who's idea it was to create only one item in Quickbooks and when import data from Cin 7 to QB it only imports the amount of the total sales of line items to Quickbooks and descriptions but no inventory movement and no record of number of qty of products sold. You must rely on Cin7's reports for this part but the reports. This option should never supported by Cin 7 as their reports are not always accurate.

Risposta di Cin7

5 anni fa

Hi Amy, Thank you for your feedback, we really appreciate hearing from you. One of our Technical support specialists will get in contact with you to discuss these issues.

David
COO (USA)
Vendita al dettaglio, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Best Account Support EVER

5,0 4 anni fa

Commenti: From the onboarding process to our current operations, I have been extremely pleased with the Cin7 Enterprise Support. My On-Boarding specialist walked me through the process quickly and accurately. I have had 2 account representatives and both are smart and responsive. My current representative, [SENSITIVE CONTENT HIDDEN] is absolutely OUTSTANDING. As long as she is on my account, I will NOT consider moving to other software solutions. We are a small business and each of us are multitasking. We do not have time to become experts on any one system. We must have effective and efficient customer support and we have that with Cin7.

Aspetti positivi:

The software has all of the functionality we need for a growing retail business. The best thing about Cin7 is my account representative [SENSITIVE CONTENT HIDDEN]. I have 35 years of experience with installing, managing, and supporting large telecommunications networks; both in the US Army and in the US commercial sector. Without a doubt, [SENSITIVE CONTENT HIDDEN] is the best account representative I have experienced in my career. She is bright, proactive, responsive, professional, and solves challenges rapidly. If I could, I would hire [SENSITIVE CONTENT HIDDEN] join my team in Beaumont, TX. She is hands down the best.

Aspetti negativi:

I would like to see the following automated capabilities. 1. Pre-Order, Back Order, and Split order capabilities. With an automated back order capability, with automated email notifications to customers, we would make more sales. 2. Integrate with BigCommerce's gift wrap option to print "Gift Wrap" on invoices. This will allow our fulfillment team to know when the customer purchases gift wrap.

Risposta di Cin7

4 anni fa

Hi David, thanks for the awesome review! Happy to hear your experience with the Cin7 software has been very functional for your growing business. We're also glad to hear that you are having such a great experience with our excellent onboarding and enterprise support teams. Thank you for your product feedback, we love hearing what potential new features our customers would want in the software.

Peter
Past General Manager/ Board Member (Australia)
Produzione di apparecchi elettrici/elettronici, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Maxlight Cin7 Integration

5,0 2 anni fa

Commenti: Cin7 meets the needs of our Business, we have used this platform across 5 different businesses.
Our knowledge will continue to grow on how to best operate Cin7.
We signed up for premium support to assist with API integration for another part of the business group which was very successful

Aspetti positivi:

As a project based business we have found Cin7 simple to setup and run while providing us the tools to manage the business, it has direct integration with Xero our accounting software. We can track and import product, warehouse locally and remotely, control purchase orders, sales order and invoices. We also use Cin7 to assist with local manufacturing , production jobs are key to this, we can also buy components overseas and ship to and overseas manufacturer and control all components and roll up landed costs

Aspetti negativi:

Some of Cin7 warehouse functions are not as sophisticated as other software, namely cycle counting and and total location bin transfers.( only be component) Also a planning and scheduling module would be a welcome addition. We have had problems with the imbedded exchange rates on purchase orders causing stock valuation errors

Utente Verificato
Utente LinkedIn Verificato
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

WARNING: Outdated, Slow, Terrible... but with lots of integrations

1,0 6 anni fa

Commenti: None. regrettably, this product cost me significantly in time and money. It was a significant drain on my business.

Aspetti positivi:

This software integrates with the greatest number of marketplaces and also integrates with 3pl providers

Aspetti negativi:

To put it succinctly: 1- sales rep did not provide all the info I needed: - onboarding fee, is a robbery when compared to superior alternatives (tradegecko, unleashed) which are free - what data would be required and in what format, ie a simple data template. in fact the sales rep told me not to worry about my data as the cin7 onboarding team would help me get the data into the correct format - this didn't happen as they repeatedly changed the format that the flat files would be required to be uploaded in. Also, my fault but I didn't insist on a list of what data was required so I hadn't consolidated my data sources. - Rep insisted that I sign up quickly to avoid any delays in onboarding - this cost me in unusable subscription fees. 2- onboarding was a nightmare and was still incomplete by the time I canceled the service. - onboarding team kept changing their mind about data. - cin7 is slow and unintuitive so you need an expert to set it up 3- platform is poor: - it looks cheaply designed (aesthetics is important when you are using something hours everyday) - this could be forgiven if it performed great - it doesn't! - it is slow, outdated, unintuitive, - the b2b platform is barely functional - it looks like something designed in 2001 and is unable to be integrated with third party analytics tools. 3- customer service is non-existent, promise of callbacks that never occurred, emails not answered. there are so many better alternatives. Beware!

Risposta di Cin7

6 anni fa

Dear Customer, thank you for your feedback. I was disappointed to read that you did not have a pleasant Cin7 experience and can assure you I will be personally investigating the matter, and am discuss happy to discuss how we can make good or transition you to an alternative software solution. Can you please provide us your details so we can contact you or contact us on +64 (9) 889 7150 Extension 222

Loanne
CFO (Australia)
Cosmetica, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Warehouse mangement system that has all the features

4,0 7 mesi fa

Commenti: Generally, this is a very useful system and once you understand how to use it, it is very beneficial. Even with the glitches, I would still recommend it, this product has so many different features, and I believe that you can find a way to run every warehouse, no matter how unique your systems are. This is a system that has so many features and you can use them all or just those that suit your needs. Cin7's onboarding is extremely expensive, but necessary, because setting it up right with someone to guide you is a must.

Aspetti positivi:

The most useful features in Cin7 is the ease of integration with Xero and Woocommerce. It was easy to connect and Xero connected easily. Also the B2B store is Cin7 best feature and easiest application to use and manage and has given me so much time back as no longer have to manually invoice each client.

Aspetti negativi:

This product is on the pricey side and at times Cin7 can be a little glitchy, such as when completing an invoice it does not always transfer to the Xero Dashboard immediately, or the stock transfers on a sales invoice do not happen correctly and it comes up with an error, yet still completes the sales invoice and I then have to go in an manually alter each stock item. Also in the Woo-commerce platform the client names on orders do not always come through correctly, the system always messes these up.

Elioth
President (USA)
Vendita al dettaglio, 2-10 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Alternative considerate:

Terrible Custumer Support

4,0 4 anni fa

Aspetti positivi:

The software has great functionality and streamlines many aspects of the business. They have put lots of work into the bugs but their documentation is often outdated. It is effective for handling ecommerce sales but lacks on the pick-n-pack system.

Aspetti negativi:

The customer support is terrible! If you want to chat or talk to anyone they try to enroll you onto "premium support" for almost $3000 - $5000 per year. Standard support takes over 1 week to get back to you. Additionally, the on-boarding team has no experience with accounting or the financial setup. More often than ever they tell you they will consult with one of their teams and make you waste time until the on-boarding is over and you have to pay for premium support. I would recommend it but note, you will spend a lot of time trying to set it up correctly. Be prepared to allocate additional time reconciling inventory if you use shipstation (does not integrate well).

Risposta di Cin7

4 anni fa

Hi Elioth, Thank you for sharing your feedback, which has been shared with the team. While we're glad you're finding our software useful and would recommend it, we regret that your customer service experience with us hasn't been more positive. We care deeply about all of our customers and will work to improve our services going forward.

Zenia
Office Manager (Canada)
Vendita al dettaglio, 2-10 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

They try but miss the mark in many cases

3,0 2 anni fa

Commenti: I really like all the people there, but the product and service speed feel clunky and unfinished. I would not recommend the product.

Aspetti positivi:

-All the staff we've worked with at Cin7 have been very nice and I think genuinely wanted to help us. -The POs synced with QBO in a manner that our accounting team preferred over previous systems. -It integrates well with ShipStation. -Syncs well with Woocommerce. -Can add internal comments to customers and sales orders.

Aspetti negativi:

-Support is glacially slow. I have support tickets in that are more than 2 months old with no one answering. I've asked the (very nice) support chat to escalate and poke the relevant teams to no avail. -The way Cin7 does BOM items works fine for the internal orders, we found it creates difficulties with integrations. -Does not sync nicely with QuickBooks Online. At first there were 100+ errors, but we eventually got that under control (growing pains, right?) but now I've realized that the way it connects makes it impossible to track the value of our on hand inventory. POs import and increase inventory value, but SOs import with line items showing as a Service, so inventory cost is not deducted. I've opened a ticket about this, but am not holding my breath for a response. -Orders only sync to QBO if they have an invoice date... so if you have a sale that you can't invoice for a while (say stock is delayed) then you have to add a false invoice date and have to remember to update/resync it later. -Virtual stock is not always available to see, so it's not always clear how much we have on hand of BOM products. -Things often stop working without cause, and the fix seems to be to deselect the relevant setting, reselect, and save. Very frustrating when you pay for a working software.

Ricardo
CEO (Australia)
Prodotti alimentari e bevande, 2-10 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione
Fonte: SoftwareAdvice

Average Inventory Management System, good features, Expensive for small businesses

3,0 5 anni fa

Commenti: -The Multiple location warehouse option is one of the main reason why I chose Cin7, not many Inventory software have that option.
-The accounting integration with Xero and QBO is very important
-Cloud base is definitely a must today.
- Customer service is super friendly but super slow and they lack knowledge and training of Cin7 itself.

Aspetti positivi:

Good B2B software in general, has lots of great features. Multiple locations, Integrations available, cloud based, email features, pricing specials, easy to use, reporting, accounting integration.

Aspetti negativi:

-The on-board support was mediocre, the representative did not not the software very well, they did not take the time to understand your business properly before making adjustments. -Inventory levels in Cin7 never seems to match physicals, it is very easy for the staff to make mistakes, not proper rules and restrictions are in place. Not accurate -Very slow at times - Support takes up to a week to get back to you, sometimes they don't even reply back. - Supper expensive, what they quote initially does not include any integrations, users, etc. Make sure they include everything before you commit. - Still has lots of bugs, this software is design for the fashion/ retail industry. We are a food wholesaler and it doesn't fit the purpose sometimes. It doesn't have an app for apple or Android which would be very useful for sales reps and on the go usability

Risposta di Cin7

5 anni fa

Hi Ricardo, Thank you for your feedback. We're sorry that Cin7 isn't meeting your expectations. A senior account manager will call you to discuss the issues you're having, with the goal of improving your experience. Thank you for your patience, and we look forward to speaking with you soon.

Joe
Director of Operations (USA)
Produzione di alimenti, 2-10 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Fantastic Product, Especially at its Price-Point

4,0 4 anni fa

Commenti: Cin7 has helped us streamline our business, identify shortfalls, and helped us to leap into where today's technology is operating at vs. our previous, DOS-based software.

Aspetti positivi:

SAAS is huge for us. It's available whenever and wherever we need it since it works offline. We're using it for purchasing, inventory management, creating orders at our customers locations, fulfilling the orders in warehouse, then delivering. Although we're hacking the POS module to function as our order taking module, we've been able to work with the support time to accomplish what we need to keep our business running. Cin7 is very reasonable from a cost perspective. An ERP would run us north of $25k, in some cases $40k! Cin7 is a great solution to help our small business grow, and we anticipate Cin7 being able to scale with us. [SENSITIVE CONTENT HIDDEN] in sales, [SENSITIVE CONTENT HIDDEN] in onboarding, and [SENSITIVE CONTENT HIDDEN] in support have been integral in our success with Cin7.

Aspetti negativi:

Given we're on the most affordable plan, the support is challenging given we don't have a dedicated rep. So the onus is on me to be dilligent in getting our issues resolved. That said, whenever I've pushed, Cin7 has been there to help us find the solution. The fact we're "hacking" the POS module to be an order taking module is a con, but again, that's us being frugal and not wanting to invest in an ERP.

Risposta di Cin7

4 anni fa

Hello Joe, Thank you so much for your review. We're thrilled to have you as a customer and happy to learn that Cin7 has been able to help in so many aspects of your business. We'll be sure to share your words with the rest of the team. We also take to heart your comments about support. With our recent change in leadership, we have started to put more resources into areas where we know improvement is needed. That includes finding ways to ensure our customers get the help need in as timely manner as possible. While we keep working on that, we look forward to continuing to work with you and to see your business succeed. Sincerely, The Cin7 Team

Elise
Director of Operations (USA)
Commercio all'ingrosso, 11-50 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Alternative considerate:

No regrets on our decision

4,0 4 anni fa

Commenti: We were fortunate to have partners on each stage of the journey - sales with [SENSITIVE CONTENT HIDDEN], implementation with [SENSITIVE CONTENT HIDDEN], post-live with [SENSITIVE CONTENT HIDDEN], and we just started Premium Support with [SENSITIVE CONTENT HIDDEN] on our side. The support team there also support our random questions. [SENSITIVE CONTENT HIDDEN] have expertise to ask my specific quetions on PS and reporting. Thanks all!
Each day we learn a new feature we can use and leverage - thanks!

Aspetti positivi:

We have been actively using Cin7 for over 4 months. It has simplified our workflow on how to manage the inventory in our warehouse. Having one common source that is accurate, has enabled all users to trust the system and enjoy the ease of each transaction.

Aspetti negativi:

We are a ladies apparel wholesaler, I still have challenges on how we look at the size scale based on our set up in the solution.

Risposta di Cin7

4 anni fa

Hello Elise, Thank you so much for this brilliant review! We are happy to know that Cin7 could meet your business expectations and that we could help in supporting you in ways we could. We'll make sure to share what you've written here with our teams. We look forward to continuing to work with you and to find as many ways as we can to strengthen our partnership. Sincerely, The Cin7 Team

Utente Verificato
Utente LinkedIn Verificato
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Magneto 2 solution & I appreciate not having to repeat myself.... don't you?

5,0 6 anni fa

Commenti: service and great existing workflow

Aspetti positivi:

Would give service more than 5 stars if I could = these Kiwi's have their act together. I researched a solution for our retail store for months feeling my research was comprehensive and ended up with a dead horse about a year ago. Finding a native api full inventory management magento 2 solution was hard soon after that release and these guys already had one tested & working perfect! I had let down time and time again with my last system keeping up with releases so knowing their coding team was up to the task of keeping up on releases was very important to me. When I went out to do my homework round two I was even more discerning to pick a software and found these guys to be far ahead of the competition in functionality, cost and simplicity. Shipping / assemblies / recorders / Bar codes / integrations .... they have their act together! Also our experience with our on-boarding coach Joey was absolutely top notch. Aside from knowing the answer 99% of the time I very much appreciated not getting BS'd on the 1% and have a "let me get an answer for you" and he would quick!.... If you are not using or looking at these guys I would. Service was / is top notch.

Aspetti negativi:

Perhaps layout .... but that would only imply I could point to one that I liked better and I cannot. Just in general if "I had to" point out one thing that was on the bottom of my like list.

Risposta di Cin7

6 anni fa

Thank you for a Fantastic five star for Cin7. We are glad you liked Cin7 and our service. We strive for excellence in our product offering and processes to create a seamless experience for our customers.

Ahmad
Owner (Australia)
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Expensive and buggy

2,0 6 anni fa

Aspetti positivi:

It provides you with open-ended functionality and is less restrictive. I am able to pull good reports and track my sales and products. Sale orders are easy to generate

Aspetti negativi:

It is still a software full of bugs also they have had a huge increase in price one after the other. Their explanation is that they have so many more new features. the reality is we don't use any of the new plugin and or features but we went from paying lesser amount to now more amount. We are locked in of course and it will take many months before we can move on which we will pay more a month for the functionality we use is grossly overpriced. with a phone call and two weeks notice to increase the price by more than 40% Soon I am sure there will be more software makers on the market in this field to bring these ridiculous prices for these types of apps and I hope that day comes sooner rather than later. Some cons in dot point *layout for the category is out *you cant have bundled products

Risposta di Cin7

6 anni fa

Dear Ahmad, We are sorry to hear of your concerns. We want Cin7 to work for you, and we do place a high value on customer satisfaction. An account manager will be in touch with you today, and we hope to address any issues you have.