Recensioni su Cin7 Omni

Great Cloud based Software - Easy to use and lots of features

Commenti: We were a loyal system based inventory software user for almost 3 years (Inflow), everything with our previous software (Inflow) was good. As we have grown, we wanted multiple users and we looked at other options and decided we have to upgrade to a cloud based software. I personally did not want to go on the path of server, VPN etc.. We were very nearly about to sign in for another cloud based system and at the last minute we realised that it is not a special software for fashion industry.. We wanted a software that can cope with Size, Colour, Fabric, Style and Fit variations.. Thank God the other software people actually recommended Cin7 which is a Fashion Industry special software. We are so glad we made the move.. It makes our business day to day operation a breeze and our sales agents in multiple locations (Some offshore as well) entering orders directly into the system.. This cut down or data entry time dramatically.. also we are now able to see or "Out of stock items" by size.. Also the Web portal B2B is a God Send... Our customers love this feature.. I also have to say that the customer service experience I had is double 2 x 5 STAR... On Boarder Jeff made the whole operation so smooth that I never felt I was all alone in this journey... This is genuinely a good product backed by good people.. I recommend this to any business who are looking to upgrade from system based software to cloud based programme.. Thank you guys.. we are still a long way to go with implementing this software in our business, but I am confident that we will get through this..

Aspetti positivi:

Software specially designed for Fashion Industry.. Multiple Size, Style, Fit, Fabric etc.. No problem... Many advanced features like B2B webportal, Xero Integration, Email Integration etc at no extra cost. On-Board support is worth $$$$ of dollars.. They do this so well.. Thank you Jeff... Pivot table reports - We were used to excel reports.. But this Pivot table stuff is out of this world..

Aspetti negativi:

At times Crashes during log-ins.. I assume a bug... It is understandable considering cloud based system.. Not a major, but it will be great if they can rectify this soon. Automatic email reports.. for example a weekly email to our customers on stock or sales report etc would be a great feature. Simplified data entry short cuts (like Control + D - for entering same data for all lines) would be a great feature to add. Rather than Xero or QuickBooks, a simplified inbuilt payment system in Cin7 will be beneficial for small businesses who don't want to use accounting packages. Single user low cost (under $ 100 per month) version would benefit some small operators..

Great software when it works - Shame about the slow and hard to access customer service

Commenti: Good product in general - terrible customer service

Aspetti positivi:

As a complete inventory and order management system it is pretty good and easy to use and understand for anyone who has worked with ERP's before. I requires minimum set up if your business doesn't require any integrations. Easy to upload and download information.

Aspetti negativi:

If something "breaks" it takes forever for Customer Service to reply to your queries or issues, even critical ones. There's no-one to call, you can only create a case online and hope for the best. I've had issues or requests for integrations which have taken months to get a reply. If you are lucky enough to get someone in the chat service to chat to you, all they say is that you need to create a case online and wait for an answer. This problem has gotten worse in the past 12 months. If it continues, we might look into changing software for our business.

Good value and Good fit for what we needed

Commenti: CIN7 has enabled us to move most of our data out of manual spreadsheets and into the system. We are looking forward to integrating CIN7 with an inventory planning and forecasting tool to further automate many of our manual processes.

Aspetti positivi:

As a smaller start-up company, we were looking for fairly basic inventory management and order management functional that was not over complicated and not overly expensive. CIN7 delivers sold core functionality in both areas with very reasonable pricing and well developed interfaces with key business software packages.

Aspetti negativi:

Training could be a little more robust. Training videos get you some good basics, however lacking when trying to set up some more complicated work flows such as production jobs and kitting and bundling.

Horrible service and way too buggy for the price

Commenti: Very poor. Expensive, buggy and the price increases are ferocious.

Aspetti positivi:

Lots of features and capabilities similar to ERP platforms without the cost or complexity of ERP.

Aspetti negativi:

Pricing is punitive to smaller businesses and you are forced to pay far too much when only using certain parts of the platform. The customer service is dreadful and the platform is riddled with bugs that take months, and sometimes years, to be fixed.

Onboarding

Commenti: [sensitive content hidden] Made our overall experience great. No request was too small or difficult.

Aspetti positivi:

We have been using Cin7 in an existing business. For a few years now, but for this review, it’s a for a new business we have just set up. We were in a time crunch, so on boarding and to be sped up. We had [sensitive content hidden] as our onboarding manager, and he was exceptional. He was very helpful, prepped for our meeetings, and adaptable with all our requests. He made the experience super easy, and smooth from our first contact to complication.

Aspetti negativi:

When I reached out to cin7 at the start, it took close to 7 weeks to get onto someone who could help us. I sent in multiple sales call requests and emails, but no one got back to me. I had to get in contact with someone through the support team rather than the sales team.

Summit Review

Commenti: Really good, but there have definitely been questions that have arisen after the Implementation period. It was hard to cover everything that might be needed. Sometimes my questions to Support have been answered quickly and at other times it has taken a few weeks.

Aspetti positivi:

Inventory Reports.Product page set up and design - easy to understand and drill down.Cin 7 Help features and Academy

Aspetti negativi:

We have used 'Production Jobs' to create ski+binding packages/kits so the complete kit can be shown in stock, but now we cant see the individual components on the packing slips for our warehouse to pick.If we 'load BOM' on the Sales order then it takes more components out of stock again. We may need to approach you for a dev ticket for this. We need the kits to be available on the B2B, so we cant leave as individual components and just make when we do a Sales order.

Amazing Suport

Commenti: No sorted nothing for now, but ask me in 1 month :)

Aspetti positivi:

Easy access to help.Super easy to use.Very complete.And [sensitive content hidden] Super professional and always there to help on the onboarding part

Aspetti negativi:

Way to insert all the products.Videos not all of them in order.

Great onboarding experience, Great product

Aspetti positivi:

I love both the integrations and the wide range of features provided by the platform - we were working on around 7 different systems previously with no collaborations between the platforms. This meant lots of manual input and frequent order mishaps (incorrect stock levels, lost orders etc).Massive shoutout to our onboarding specialist, [sensitive content hidden] - so prompt in fixing any issues we had during the onboarding process and provided flexibility for myself and my colleague to learn in our own styles. Very personable and friendly to boot - every meeting was a blast.

Aspetti negativi:

I'm hesitant to say just yet as I'm still learning the full deoth of capabilities. Currently there is still some manual pains with our invoicing process for shipping/freight charges as our selling model doesn't support tiered shipping options. Would be awesome if there could be a Starshipit (or equivelant) integration to the B2B portal so shipping prices could be generated based on delivery location and order weight on checkout.

cin7 function is good

Aspetti positivi:

integration of the purchase of retail inventory

Aspetti negativi:

auto-replenishment and connect the online sale

Does the Job

Aspetti positivi:

B2b is a clean looking site and very simple to use for us and our clients.

Aspetti negativi:

The user support is fickle and vague. Have tried multiple times to receive specific help and it often takes at least a day or two for a response

Solid, basic, self-serve ERP with horrible customer service

Commenti: Cin7 has covered our basic needs of managing inventory and orders. The product itself is strong but it is hamstrung every step of the way so far by a support team that is underwater and clearly under supported. We hoped that we could use some of the extra features like EDI integrations and forecasting, however the challenge in just getting the base system set up and working smoothly is causing us to doubt that is even possible.

Aspetti positivi:

Once you teach yourself how to use the system it is pretty easy and things generally flow automatically. There is a high level of customization built in so you can adjust the system to your specific wants and needs. The reporting system is ok. It's easier to use than Netsuite's but much more rigid in what you can pull. The promise of the system itself is huge. You just have to get it there.

Aspetti negativi:

Dealing with customer service and the implementation team have been nightmares. For implementation, you will be given access to a series of videos that cover what to do but not why or what the follow on effects are. If you use a non-standard integration, say shipstation, then the videos will not teach you how to process orders through shipstation and will teach you something incorrect. You will then get a 1 hour call per week with your implementation person to run through any and all questions. Our calls never started on time or ended on time because there was too much to cover. They are recorded but you never get a copy, even if you ask, so you end up covering the same things in multiple calls. There is zero support for the moment you go live. You're talked through the general process of going live then left on your own to resolve it. You aren't connected with your post go-live support until 1-2 days after you go live. We ended up creating our own check list of things that needed to be completed and go live process. Getting a response from the customer service team within 48 hours is a miracle, and this is with the $500/month premium support option. You get the premium support for 2 months after you go live. We have not experienced the regular support and are dreading this. The EDI team is non-responsive. Days and then weeks go by and we hear nothing. The EDI team email is an abyss. We were excited to use their integrated EDI system as this was a big selling point.

Overall good - relatively steep learning curve but manageable

Commenti: We used excel spreadsheets to track orders from multiple sales channels (Shopify, email, phone, Instagram, messages etc). We manually entered every single Shopify invoice into Xero AND onto our spreadsheet.
We then manually entered every single tracking number onto our spreadsheet too AND into Shopify.
This was all fine when we had 1 or 2 employees and doing 100 or 200 sales per month.
Now at 1000+ sales per month and growing, we needed a way to automate this process. We looked at Cin7 and 2 other similar software for Inventory management and decided this was the best. We are paying extra to have this custom integrated into our 3PL warehouse so orders will be automatically sent for picking and tracking numbers etc will automatically flow back. Currently we're still a couple of weeks away from the integration being finalised so we are still manually bulk exporting orders to the warehouse. However all Shopify invoices are automatically imported into Cin7 and then flow into Xero.
My advice would be to dedicate 1 (if possible 2) people to the implementation. Do the training vidoes and then when you are ready to 'Go Live' make sure you have 2 or 3 days clear as you will need it to get up to speed and get comfortable.

Aspetti positivi:

To switch Cin7 on was relatively easy. Once we went live with it, it all works quite well, it's just a matter of learning how it differs to the software we used previously. Support when going live is good, i had pages of questions over several days, all of which have been answered.

Aspetti negativi:

There are still manual processes required when it comes to Xero however the time savings and automation are obivous.

Bugs & no support

Commenti: I was very patient. We spent almost 2 months getting ready to go live. Paid them upfront. The day we went live our "pre-live" manager disappeared, post-live support is not there. They couldn't fix even one out of 3 failing connections. Nothing works, we're doing all the inventory on paper now.

Aspetti positivi:

It has most of the features we need for our business. Integrations with all marketplaces we use and shipstation.

Aspetti negativi:

3 out of 4 integrations failing. Basic functionality like order status updates when shipped via Shipstation fails. Wrong inventory pulled when items sold on marketplaces. Cin7 support admitted connection bugs but couldn't fix them for over 45 days now.

Decent software Terrible support and service.

Commenti: Trying to move our inventory management system to a cloud based one and one that links directly with Xero accounting software. 'Onboarding' process was not finished during the time line that Cin7 dedicated to onboarding. Once this deadline elapsed we've been drowning in bugs that we can't get help with. Usual response is 'we're sorry - someone will get back to you in 48 hours.' no one does then we have to keep chasing them for weeks...

Aspetti positivi:

Powerful reporting functionality. Cloud based so good access.

Aspetti negativi:

Support. We have a bug list a mile long and we can't get anyone from Cin7 to respond. I'm actually reviewing here in the hope that having it in public will prompt Cin7 into getting back to us. We switched to their inventory management system but trying to get help to make the program work to the requirements of our business has been a nightmare. Unless this suits your needs perfectly straight-out-of-the-box I recommend you look elsewhere.

Big Upgrade from our past system

Commenti: So far we are very happy with Cin7 and anticipate that it will meet our needs as we grow for the foreseeable future.

Aspetti positivi:

Historically, we had a very hard time of getting accurate inventory counts due to our past system not syncing with our e-commerce system and Amazon. Cin7 is linked to all our selling channels which provide for down to the unit accuracy. Other features that made Cin7 appealing is the ability to keep track of virtual bundles and the fact that it is cloud-based.

Aspetti negativi:

Like any new software there is a bit of a learning curve, but Cin7's, onboarding team, particularly [SENSITIVE CONTENT HIDDEN], were excellent in getting us up to speed.

Functional and Cost-Effective Inventory and Order Management

Commenti: We migrated to Cin7 for inventory and order management due to the sunsetting of Stitch Labs following its acquisition by Square. Cin7 was recommended by Stitch Labs as a featured migration platform. We considered several solutions but ultimately selected Cin7 based on its overall functionality, cost-effectiveness, and ability to meet our compressed migration timeline of approximately one month. The sales and onboarding teams at Cin7 have been very friendly and responsive during this process. In particular, I would like to recognize our knowledgeable and patient implementation specialist, Varun, who has been immensely helpful in supporting our migration through a series of Zoom meetings and related communications. We were able to seamlessly go live within the desired time frame thanks to Varun and the Cin7 team.

Aspetti positivi:

- Omnichannel inventory and order management. - Easy to connect with Shopify, Amazon, ShipStation, etc. - Ability to handle bill of materials and contract manufacturing. - Ability to track actual costs, quantities, and locations of products by batch. - Lower cost and reduced implementation time compared to ERP systems. - Friendly and responsive sales and onboarding teams.

Aspetti negativi:

Cin7's user interface is not the most aesthetically pleasing or streamlined (somewhat cluttered and clunky compared to our previous inventory and order management software, Stitch Labs), but I'll take the superior functionality and flexibility over form.

Keeping my eyes open for a better option where customer service is a priority and not a hassle.

Commenti: This could be a GREAT product if the cin7 customer service was improved. I guess we consumers expected it should or would better than it is after the lovely period. Experienced a few bugs that have no logical reason e.g. one recent example is we updated a product price in cin7 and expect it to reflect in the B2B portal.
Price does correctly update in the 'shopping cart but still shows old price in the main product page. It's confusing to customers and can loose us sales opportunities. Yes we refreshed, emptied cache etc etc - it's a bug.
Lodged a Cin7 support ticket 4 days back and still not a whisper or reply.
This is not the first time. Other issues/ bugs take longer than we expect to get picked up by cin7 support. We also use a magento B2C website integration.
Each year we find we need to upgrade our magento platform. This is normal as new security and website functionality get improved. Difficult to try to convince cin7 to reconnect cin7 to the new magento site. In fact they refused to. No matter how much pleading they said they will only do it for a 'new' customer. I said I am an 'existing' customer!! I even said I was willing to pay. They were soooo stubborn it was like dealing with a stone. No genuine customer connection whatsoever. Disappointing. Pre-sign over 12 months ago the sign on staff were soooo sweet to help us connect with magento.
I was in love with them.
Once we were a customer they slowly couldn't give hoot. Over time back office support were less and less helpful "... not their problem. Check out the help links bla bla bla."
I needed my supplier (Cin7) to help me (their existing customer) connect magento (a product they advertise as an integration partner) to their system.
We asked cin7 to understand this and help their customer with the integration to their system.
Instead of 'supporting their customer' they eventually recommended we use a 3rd party, someone they said was a 'magento - cin7 expert'. They sent me their 'guys details' and after much pain and cost we got the integration connected in about 4 weeks. Cin7 could have done it in a matter of hours as they do for new customers but they chose not to with existing customers.
I am not looking forward to the next time we need to update our platform. They need to provide service to allow customers to want to stay with them otherwise I for one will be keeping my eyes open for a better option where customer service is a priority and not a hassle.

Aspetti positivi:

It's in the cloud and integrates reasonable well with xero. Works 70% well with magento. Looks nice to work with.

Aspetti negativi:

Very very poor customer service. Help manuals have typos and often are not accurate e.g. our web developer trying following the 'magento-cin7 integration guide' said it was not accurate and could not be followed. When I brought this back to cin7 for help they ignored it and refused to assist.

Full of bugs with appalling customer service

Commenti: The platform is full of bugs
The platform is full of bugs. On-boarding was appalling. Stock sync is a mess, keeps zeroing out our Shopify stock. Uploading from Cin7 to Shopify is impossible, we tried and lost all our store listings......took 5 days to re-enter the data. One of the main features is supposed to be having a single point of product truth, in reality its anything but, our Shopify store does a better job of managing stock and new product loading. Help is slow and lacks basic workflow understanding. Support have no interest in anything outside the basic video help tutorials.....other than quoting for custom integration! We paid for the Xero migration, this was not completed so our accountant managed the transition from MYOB. Its taken 18 months to get that charge refunded...$3800..... Our on-boarding was a failure, we have asked for a discount as the system has not been delivering what we have paid for.......point blank refusal.....just an offer to discount a new on boarding process.....that''s right must be our fault! I have been very patient, multiple e-mails, phone calls with support but no movement at all. I will be moving to Tradegeko as soon as possible and taking these guys to small claims to recoup the costs we have invested into this platform. Sales people are very slick, on boarding team are nice people......but the product is full of bugs and middle management deliver appalling customer service. Stay away.

Aspetti positivi:

Integration with our e-commerce stores. Integration with our 3PL.

Aspetti negativi:

Features full of bugs. Constant stock syncing errors. Poor on-boarding. Appalling support.

Great potential - poor customer communication hobbles it

Aspetti positivi:

Solid database with easy search functionality. Cloud-based is fantastic. It never goes down and we can work remotely. Easy interface makes order entry fast. If you are using nothing or spread-sheets you will think this is the greatest thing ever! We were using MYOB Exo, so we noticed some improvements, but also some lost attributes. If you look at it on paper, Cin7 has fantastic features that should make running a business effortlessly. These include integrations with ECommerce sites, Smart Buyer for purchasing, integration with Xero, B2B website etc. We were sold on many of these but in reality, Cin7 is not a complete product. Most of the features seem to work, however, if you want two features, they don't work together. If you want the features to work properly they will fix it for a cost.

Aspetti negativi:

Most of the problems I see with Cin7 are to do with customer support and knowledge about how business works. We try to be clear about what our requirements are: we are a mid-sized company with 40 years experience experience in import/export. Despite having an excellent team that are quite computer-saavy, I've repeatedly been told by support its 'user error' when reporting a bug. Tickets often get closed when the problem being fixed. Support lost so many of our tickets I was asked to reenter all those outstanding (so I have to project manage their bug fixes) Following that we was accused of being 'high maintenance customer' because we had more than 20 tickets entered in a month. That might give some scope to our problems with Cin7. I have offered to meet with the developers and explain what we need and why it makes business sense, but have been told they are busy with other projects and have continued to battle with support to get our issues fixed. One error we reported (products with 3 options freezing in B2B website) they insisted wasn't an error. Then they said it was couldnt be fixed. Then they said it was a new feature request (it had worked for 8 months lol) and we could pay them to programme it for us... outrageous given its not a feature unique for us. In the end, our newest employee (who claims he doesnt know much about computers) found the problem and fixed it. No acknowledgement from Cin7. Another example is why I'm doing this review to get fixed - Smart Buyer calculates how much to order based on previous sales and what you want to hold on your shelf BUT ignores any incoming stock and any back orders. Obviously not logical. CIN7 need to stop and listen to their customers and be less concerned with squeezing more money out of us.

Great software for SMB

Commenti: Cin7 has helped our business grow massively in the 4 years that we have been working with it, and we have seen it continuously develop its features and functionality, further improving our processes and data accuracy.
Reporting and documents are customisable but do have limitations.
I would still recommend CIN7 as the price is reasonable for the service. The onboarding should be used to the fullest as this is where you will get the best support.
They are in the process of expanding their customer support so this should get back to the standard that it once was.

Aspetti positivi:

Easy to use and some great tools to make your processes a lot less manual I have onboarded multiple entities and [SENSITIVE CONTENT] as an honourable mention is great, very responsive and knowledgable. Costing features with multiple currencies and BOMs are easy to use and following a strict process for the staff means that this is accurate and can be reconciled with Xero.

Aspetti negativi:

Customer support is very slow. takes weeks to start looking into a ticket and can take a long time to resolve issues. but on the flap side, can be very quick when adding small features to your account. Product information that should be pretty standard isn't in the system by default, like commodity codes and commercial invoices. but work around are easy to achieve with cin7 support

Terrible Custumer Support

Aspetti positivi:

The software has great functionality and streamlines many aspects of the business. They have put lots of work into the bugs but their documentation is often outdated. It is effective for handling ecommerce sales but lacks on the pick-n-pack system.

Aspetti negativi:

The customer support is terrible! If you want to chat or talk to anyone they try to enroll you onto "premium support" for almost $3000 - $5000 per year. Standard support takes over 1 week to get back to you. Additionally, the on-boarding team has no experience with accounting or the financial setup. More often than ever they tell you they will consult with one of their teams and make you waste time until the on-boarding is over and you have to pay for premium support. I would recommend it but note, you will spend a lot of time trying to set it up correctly. Be prepared to allocate additional time reconciling inventory if you use shipstation (does not integrate well).

FMB Review of Cin7

Commenti: It has definitely improved the operations within our business even though we have and continue to have a few teething problems. It is the best system I have worked with over the years and hope to continue to use.

Aspetti positivi:

Many features to allow for BOMs and dispatching of Kit products which has been much easier than other systems we have used. WMS is a brilliant feature. More features keep getting added which is great. Onboarding was brilliant.

Aspetti negativi:

The support after the initial set up period dropped of significantly and often need to find work arounds for how our business operates as I am told Cin7 don't support that feature. Occasionally I actually do find that feature in Cin7. Unable to save fixed breakpoints for suppliers so I find I am always having to double check Purchases orders as the costs seem to randomly change. Online help sources seem to be sometimes out-dated and this has caused errors to happen within our system, while getting the issues fixed I am told it is my user error even though I can find no source which says what I have done would cause any issues.

Average Inventory Management System, good features, Expensive for small businesses

Commenti: -The Multiple location warehouse option is one of the main reason why I chose Cin7, not many Inventory software have that option.
-The accounting integration with Xero and QBO is very important
-Cloud base is definitely a must today.
- Customer service is super friendly but super slow and they lack knowledge and training of Cin7 itself.

Aspetti positivi:

Good B2B software in general, has lots of great features. Multiple locations, Integrations available, cloud based, email features, pricing specials, easy to use, reporting, accounting integration.

Aspetti negativi:

-The on-board support was mediocre, the representative did not not the software very well, they did not take the time to understand your business properly before making adjustments. -Inventory levels in Cin7 never seems to match physicals, it is very easy for the staff to make mistakes, not proper rules and restrictions are in place. Not accurate -Very slow at times - Support takes up to a week to get back to you, sometimes they don't even reply back. - Supper expensive, what they quote initially does not include any integrations, users, etc. Make sure they include everything before you commit. - Still has lots of bugs, this software is design for the fashion/ retail industry. We are a food wholesaler and it doesn't fit the purpose sometimes. It doesn't have an app for apple or Android which would be very useful for sales reps and on the go usability

An amazing system with awesome functionality. It has taken us awhile but it has revolutionized us!

Commenti: Complete business overview and control in real time.
Stock inventory, warehouse controls, automatic purchasing, sales, point of sale for our retail stores, shopify and xero integration.

Aspetti positivi:

Managing our 9 retail stores and warehouse is becoming very easy. This software has given us the platform and ability to scale with ease and at pace. The Laybye System is amazing and easy to track and use. Not many systems offer this purchase option. Seemless integration to xero and shopify make life a breeze. We are able to monitor each sales person in real time and look at their performances over past months with 1 or 2 clicks. The reporting is great and the Smart Buyer software has made our lives easier. Stock management and the integrated warehousing is just awesome. We track every stock movement and know exactly where it is, down to the exact shelf at any given time. An awesome product that keeps getting better and better.

Aspetti negativi:

Being in South Africa some times support takes awhile. Small things change on updates sometimes throwing the entire system out which results in a week or two of waiting for fixes. They seem to be getting better at this. Full integration has taken awhile but that is due to our complex business and the fact that we are learning and using every function Cin7 offers. We will never look back!

Promising features but poorly executed with terrible support

Aspetti positivi:

The features on offer are promising and if they all worked well, the value for money would be fairly good. The implementation charges are reasonable for the level of detail required to get the system up and running.

Aspetti negativi:

The software feels like it is still in beta and we have found quite a number of bugs. Most of the time it's a challenge to even convince their support to take responsibility of the problem and generally the solution is a workaround rather than an actual fix. There are a lot of problems we simply gave up on trying to resolve entirely. There are bugs they fixed that were subsequently reintroduced later on. At the moment their own financial reports don't add up and we can't even complete the essential end of year activities we need to. Over a week has passed with no resolution despite daily follow up, their excuse is that unless we pay them extra to get upgraded support they can't keep up with all the issues they have at the moment!