Recensioni su InvGate Service Management

Great option for collaborative, ITIL-focused ITSM

Commenti: Excellent

Aspetti positivi:

Love how easily it let me implement ITIL process and get my team to work together.

Aspetti negativi:

More thought needs to be put into external-customer systems

Stunningly beautiful yet powerful!

Commenti: We wanted a Service Desk solution that is easy to use and yet can accomodate complex workflow, InvGate Service Desk can answer all of these.
I have used ServiceNow & Heat, those products are very verbose in terms of wording. InvGate SD is concise less word but more to usable actions.
I would recommend this highly to other people looking for ITSM solution.

Aspetti positivi:

- Easy to setup and easy to understand on daily usage, the relations between grouping, help desk and catalog is superb. - Query builder is the one I like most, consistency across the system, you learn once and you can use similar familiar query. - Gamification is fun!

Aspetti negativi:

Built-in integrations to other platform or service is somewhat rather limited. But workaround for webcall and inbound API is welcome.

I'm not very impressed with this software

Commenti: I can track my service tickets by calling in and checking on them

Aspetti positivi:

I like the fact that it assigns a ticket number to your request and that you can use the ticket number to review your request even though you can only do it via phone call

Aspetti negativi:

it assigns multiple tickets that have no relation to each other to your service requests. And when you get a reply back via email that your service desk ticket has been submitted there's no references to what you called about so if you put multiple tickets and then you have no idea what your ticket was about

Service Desk Invgate

Aspetti positivi:

It is a visually beautiful tool. The operation is intuitive. It is easy to install and configure

Aspetti negativi:

it would be missing that the entry of the initial information of the users in the requirements is improved

Our experience with the InvGate Service Desk has been excellent

Commenti: I have been able to simplify many processes for our business and provide one place for our users to communicate with various departments within the business.

Aspetti positivi:

There are many things that I enjoy but the ability to customize the product to handle whatever situation our business has is a major pro. I have been able to setup tickets and workflows for many different departments within the business that helps simplify processes for them. The gamification process adds a unique experience for our agents and allows for friendly competition. The InvGate service desk also provides a better visual experience for our agents and end users compared with our previous product. It allows the agents to better tell what is happening with a quick view of the dashboards and the tickets assigned to them so they know what they need to work on.

Aspetti negativi:

I would like to see more built in templates for the badge system including icons that are built in as well. It would also be nice to have multiple views for coins earned for agents rather than the standard 60 days rolling period.

InvGate is very easy to use for both helpdesk and end users. It doesn't try to be a Swiss army knife

Commenti: Organization, problem tracking, time management

Aspetti positivi:

Its simplicity. In looking at similar software packages I found that there were just too many features, too many things crammed into one software. I also found them to be very inflexible, wanting you to run your help desk their way. Their support has been great.

Aspetti negativi:

My only problem is that although InvGate supports SSO through Office 365, they do not have an integrated app within MS Azure. Several other service desk software's do and it makes the login by end users seamless. There is little documentation on how to set it up and it took a little trial and error to get it working so that users can click the "Log In with Office 365" button but it would be so much nicer if there was an Azure app so that it could be added to the O365 launch pad and clicking on it took you right into the service desk.

Great value for the money

Commenti: We are able to integrate several departments together into one solution and to take care of all of our in-house forms with Invgate.

Aspetti positivi:

My employer and I reviewed several solutions and none of them combined the level of features with affordability like Invgate. The workflow solution was a game changer for us.

Aspetti negativi:

Some of the setup could benefit from being a little easier to use. Sometimes when you are setting things up the whole process gets monotonous and could be made a little easier. But you can't argue with the end product.

I use the Service Desk as a smart bid control

Aspetti positivi:

The developers of the product support small companies and provide a tariff with a fixed amount of payment, amounting to 10 USD per month, and this is not very suitable for us, because we employ about two dozen people. But for small companies this is undoubtedly a plus. In my work, I mostly use reports and analytics, which are very well designed visually and practical - they are simple, functional and easy to use.

Aspetti negativi:

The tariff with a fixed amount of payment is calculated for three people. If a team of 4-5 people, and this can be considered small, you need to pay about 100 USD per month, which is too expensive.

Very easy to use

Commenti: Organize my help desk support

Aspetti positivi:

Personalization is the best option of this soft. is a tool that is modeled to the extent of the help desk you want to create.

Aspetti negativi:

In my understanding, the lack of quick search for support tickets by user name that created it, is the biggest flaw in the system

Convenient service, which allows solving many tasks at the enterprise

Aspetti positivi:

This service has many functions and at the same time is easy to install and use. If you do not have any experience with products, it will take 30-40 minutes to install and configure the software. So I'll say that before you a cool service that allows you to set up work processes and accelerate the work in teams, with a minimum of effort and time. I am also happy about the possibility of integration with other programs, for example, Confluence.

Aspetti negativi:

I think that the only drawback of all such products is their high cost. Otherwise, I did not have any complaints.

An excellent option for service desk.

Commenti: It is a highly recommended option, and they also provide quite efficient support.

Aspetti positivi:

It is an excellent option, at a very good price, very easy to handle and implement, the support is also very good, I have had a very pleasant experience.

Aspetti negativi:

In general, there is nothing that I dislike. I think it is an excellent option.

It's very user-friendly

Aspetti positivi:

we're using Service Desk in a government environment. Our users are really happy regarding how easy is this portal to use. .

Aspetti negativi:

Sometimes when a user sends an email to the helpdesk, it's not generating a ticket automatically. I was troubleshooting with customer service but we could solve it.

Has all the features needed for a ITIL system

Commenti: Once fully implemented across our organization this software will take the place of 4 other software programs that we are using for the same process. Help Desk, Software Management, Asset Management, Remote Support, Change Mgmt. This will also give us the capability to have all IT related items in one spot without having to go outside of the system for items.

Aspetti positivi:

This product gives us the capability to perform all the functions of a ITIL service desk in one place. Best option is the capaibility of dynamic workflows. We have only begun using the software but are very impressed compared to some of the others on the market in service desk software

Aspetti negativi:

At this time there is none. I think the main con is the learning curve of the users and staff of switching to a new system but this would be a con with any software.

Invgate has provided our organization with excellent service and ticketing solutions.

Aspetti positivi:

It's friendly UI that end users feel comfortable navigating though. The Service Desk has been adapting well to our environment and we're getting many compliments from staff stating that its alot easier the Kace.

Aspetti negativi:

I dont really have a con. the Service Desk is very easy to use and administer. Our only issue is that we didnt purchase Invgate sooner.

High recommended solution based on cloud

Aspetti positivi:

Cloud based Look and feel Simple use Knowledgebase

Aspetti negativi:

Sometimes complex to make automatic workflows Avoid repeating the same claims

We change the way we work, organize the sector and communication with the client. It became more flu

Commenti: Organize the department and improve communication.

Aspetti positivi:

It speeds up the operation of the sector, optimizing response times between the user and the help desk.

Aspetti negativi:

It lacks a section for projects, internal department, where you can be assigned time and human resources and materials.

Easy to implement and use this solution, great support team.

Aspetti positivi:

I was responsible for scoping. purchasing and implementing this solution. Was a great experience all the way through from Sales to implementation to support. I would highly recommend InvGate.

Aspetti negativi:

This company is still fairly new in the marketplace but team is highly accommodating to new feature requests.

Great Software for Technology Industry

Aspetti positivi:

The software is designed for tech team to collaborate information so various groups can understand progress and team members contribution before final resolution. It works well for small company to maintain internal communication without all the emails and organized via project base ticket created.

Aspetti negativi:

It takes some time to learn the system with a lot of communication between tech support and our own learning how to implement to customize our operation.

Easy to use service request tool.

Commenti: This tool made raising service requests and tracking them easy.

Aspetti positivi:

Popular request section helps you to find and raise request for frequently used services. All service requests are categorized nicely and are convenient to find by browsing through categories.

Aspetti negativi:

requests are difficult to find via search functionality. Search often returns irrelevant results. Overall UI of the can be improved. Feels clunky and old.

Powerful tool to work in a real collaborative way

Aspetti positivi:

The best thing that product does is the easy way that you can implement (you really can) very complex ITIL base process

Aspetti negativi:

It not manage CMDB concepts. I mean, you cannot have configuration items, relations and useful information about them.

accurate, great interface and userfriendly

Commenti: the desing of the application is very simple , accurate and user friendly.
the implementation es realy fast and simple.
the support is attentive and aware to the user needs

Aspetti positivi:

the implementation es realy fast and simple.

Aspetti negativi:

i havent found cons or things i dislike.

GOOD

Commenti: this software is really good, it has every thing we need for the manage of IT support.

Aspetti positivi:

good reports, nice traking, easy to use, very fast,

Aspetti negativi:

it would be nice to have a chat

Simple and very easy to use.

Commenti: This product is a very powerful tool for managing incidents and requirements, with easy and intuitive capabilities. It is possible to build a service catalog to meet "IT requirements" and "non-IT requirements" and automate workflows, tasks and reports.
It is aimed at mid range companies with excellent performance and price.
As a expert in ITSM area i recommend this product.

Excelent solution easy-to-learn and easy-to-use

Commenti: InvGate is a SaaS than can be used for Customer Support teams in business of any size, boosting the satisfaction level of the customers and accompanying the growing of your business.

Cool Product

Commenti: The out of the box is simple. It's process flows are very much well defined. The configuration are an easy setup