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Informazioni su BookSteam

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Aspetti positivi:

Easy to use, easy to explain to co workers as well as clients.

Aspetti negativi:

I've had clients try to reply to the text to cancel, and that doesn't work. I cannot find a place to process customer receipt or printing a list of their past appointments.

Valutazioni di BookSteam

Punteggio medio

Facilità d'uso
4,7
Servizio clienti
4,8
Caratteristiche
4,5
Rapporto qualità-prezzo
4,6

Lo consiglieresti?

9,2/10

BookSteam ha una valutazione complessiva di 4,7 stelle su 5, calcolata sulla base di 111 recensioni degli utenti di Capterra.

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Condividi la tua esperienza con altri acquirenti.

Filtra le recensioni (111)

Utente Verificato
Utente LinkedIn Verificato
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Absolutely tremendous

5,0 6 anni fa

Commenti: Being able to manage my clientes, invoices as well as my favorite feature of selling my photography online.

Aspetti positivi:

Absolutely the only way I will keep my appointments lined up! The best feature that I enjoy is selling my photography online. This has helped my company retain and grow tremendously throughout the last two years.

Aspetti negativi:

When I first started using book steam I couldn't access it from my phone. As of now I am able to have everything from my desktop on my mobile devices through my business.

Sarah
Operational Manager (USA)
Salute, benessere e fitness, 2-10 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Booksteam - simple, efficient, and effective

4,0 5 anni fa

Commenti: Wonderful experience overall, all schedule changes come easily (apart from the change of recurring clients as noted above) and very simple to view and teach to staff. Customer service has been helpful and quick each time we've reached out.

Aspetti positivi:

Very easy to use and very straight forward so it's simple to get done and show others how to use it. Being able to cap a group is perfect as well as being able to schedule different tasks (i.e. meetings, appointments, different classes, etc.). It's key to be able to see an individual schedule or the entire team at once to make planning and changes easier without overbooking an employee. The client activity history has been great to be able to track client attendance, lateness, NCNS, etc.

Aspetti negativi:

There isn't an iPhone app available for Booksteam yet and we keep hoping there will be to make it easier on our team members who use iPhone. Our biggest con at this time is the recurring client option for classes; you can set clients to recur, but you can't edit the recurring clients. So if a client moves their time permanently OR if a new client needs to be added to that recurring spot, you have to delete the class entirely and re-add it with the updated recurring clients.

Stacy
Owner / Yoga instructor (Hong Kong)
Salute, benessere e fitness, 2-10 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Customisations & Functionality

3,0 5 anni fa

Commenti: Fairly a straightforward and easy online system for bookings but limited choices of customisations

Aspetti positivi:

Easy and simple for users to select respective functions or to set up the back end maintenance

Aspetti negativi:

Limited or almost zero of customisations e.g company logo or name cannot be shown from the invoice or customers’ booked classes cannot be linked or synced to their calendars

Joyce
Instructor (Canada)
Salute, benessere e fitness, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione
Fonte: SoftwareAdvice

Review for Booksteam

4,0 4 mesi fa

Aspetti positivi:

Pretty easy to use app to schedule classes for my Yoga business.

Aspetti negativi:

Can't think of anything at the moment that I dislike.

Joanna
Sales (Canada)
Salute, benessere e fitness, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione
Fonte: SoftwareAdvice

Booksteam review

5,0 9 mesi fa

Aspetti positivi:

Booksteam is an intuitive platform that allows our clients to easily book their eyelash appointments and pay online (including sending invoices). The customization options for services and staff scheduling make it easy to tailor the system to our specific needs. The customer support has been excellent, with prompt and helpful responses to any questions or issues that arise. Overall, we highly recommend Booksteam for any business in need of a reliable and user-friendly scheduling solution.

Aspetti negativi:

They should have more help guides available in their support section.

Jason
Teacher (Canada)
Servizi ai consumatori, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione
Fonte: SoftwareAdvice

Course registration app

5,0 6 mesi fa

Aspetti positivi:

Setting up class and course schedules is super easy. Handling invoices and payments isnt a headache anymore.

Aspetti negativi:

I know its not possible to have everything but I wish they made an api available for integration with other services.

Kim
Staff (Canada)
Salute, benessere e fitness, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione
Fonte: SoftwareAdvice

booking classes with ease

5,0 10 mesi fa

Aspetti positivi:

As a yoga business owner, I have been using this online appointment scheduling software to streamline my booking process, and I couldn't be happier. The user-friendly interface allows my clients to easily book and manage their appointments, reducing administrative tasks for me. The software also sends automated reminders, which has significantly decreased no-shows.

Aspetti negativi:

hopefully they will integrate this software with our existing salesforce CRM app in the future

Amanda
Staff (USA)
Salute, benessere e fitness, 2-10 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione
Fonte: SoftwareAdvice

One of a kind booking

5,0 4 mesi fa

Aspetti positivi:

I like the reosucres feature that we always use for our Spa. It was hard to find an app with this feature.

Aspetti negativi:

Nothing really I dislike at the moment. Everything is working well.

Gina
Admin (USA)
Salute, benessere e fitness, 2-10 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione
Fonte: SoftwareAdvice

Perfect booking app for our spa

5,0 4 mesi fa

Aspetti positivi:

We like Booksteam a lot, it is the perfect app to manage our bookings at our spa.

Aspetti negativi:

It would be great if I could send sms messages to all of my clients at once.

Jessica
Utente LinkedIn Verificato
Salute, benessere e fitness
Ha utilizzato il software per: Non specificato
Fonte della recensione
Fonte: GetApp

easy appointment management

4,0 10 anni fa

Commenti: We have been using booksteam for a while and it's the best appointment management software we have used thus far. Being able to get our clients to schedule their appointments online has transformed our business drastically. Here is how it works: Booksteam provides us free business scheduling page, we setup working hours, staff hours and our services. We place a 'booknow' button on our business website for our clients to click. Clients then redirect to the booksteam scheduling page, select our staff, services they wish to book and click confirm, that's it. Clients also receive reminders so they don't forget their appointment time, which is amazing! I also absolutely love how I can sync my calendar with my iPad calendar, whenever I get new appointments in booksteam it automatically shows up in my iPad.

Aspetti positivi:

Easy to setup, lots of features, can sync my calendar, client email and sms reminders, can view statistics for my business, nice layout

Aspetti negativi:

Please add mail chimp integration, that would be really convenient for me.

Julia
Founder (Austria)
Marketing e pubblicità, Lavoratore autonomo
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

I love Booksteam and I want to contribute to make it better!

4,0 5 anni fa

Commenti: I had chosen to implement the system for my client (Yoga instructor) after evaluating Booksteam and other systems. At the end we decided to go with Booksteam. Client management and online booking was the most important feature for us. I wanted my client to be bookable over the internet and get rid of paper management.

Aspetti positivi:

Integration was very easy. It is intuitive to use. After all it was easy, because the support team was and still is awesome!

Aspetti negativi:

What I like least about the software is that it is not completely in German. I would like use everything in German - frontend (prio1) and backend (pro 2). As I already have done for the front end, I am willing to help you with ALL german translation issues. Send me the files, I will translate. 2. I would like to have the possibility to make presents to my clients - f.e. a gift certification for their birthday. Unfortunately, I am not able to do this, because I have to definitely buy a gift certification. 3. I would like a modification of the package logic. It should be possible using a package based on a price xy to redeem all classes based on the same price xy. I have different classes - all for the same price, but with different names. For all this classes, I would my client to be able to use the package they bought. (Note: Like references, where I can apply one reference to more than one class ??) I would like to be able to customize the feedback email, because I love the review feature. But it should also be in German. 4. Calendar: I am able to embed the Booksteam calendar, but it shows the attendants of a class. This might be a data protection issue. At the moment I integrated a google calendar at the customer's webpage. 5. I would love to get a notification, when clients bought a package online. 6. I would like the get a reminder of my client's birthdays. 7. Maybe there will be some more, but for the moment that's all.

Debra
Owner (Canada)
Salute, benessere e fitness, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Solid scheduling software with easy to use features.

5,0 2 anni fa

Commenti: This system allows us to display many services and locations. It was easy to use and a reasonable price compared to others.

Aspetti positivi:

So easy to use. Takes time to set up but clear and easy. Allows data management, booking different providers and locations.

Aspetti negativi:

Really didn't find any flaws in the system. We have used several others.

Monica
Employee (Canada)
Salute, benessere e fitness, 11-50 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione
Fonte: SoftwareAdvice

Pretty good booking app

4,0 4 mesi fa

Aspetti positivi:

Oh, let me tell you about Booksteam - the superhero of scheduling apps! It swoops in out of nowhere, organizes your chaotic calendar, and saves the day with its booking powers. No more appointment mix-ups or double bookings, thanks to this lifesaver. Plus, the interface is so slick, it's like scheduling a spa day for your brain. Seriously, it's the scheduling sidekick you never knew you needed!

Aspetti negativi:

I don't like that it's not making me coffee in the morning!

Metin
Digital Workforce Services Director (Australia)
Servizi e tecnologie dell'informazione, 201-500 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Easy appointment scheduling with BookSteam

5,0 2 anni fa

Aspetti positivi:

BookSteam covers the entire appointment scheduling process with its comprehensive functions.

Aspetti negativi:

Automated scheduling of BookSteam should be enriched with more advance features.

Dwyane
IT (Canada)
Servizi ai consumatori, 2-10 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione
Fonte: SoftwareAdvice

Cool booking app!

4,0 7 mesi fa

Aspetti positivi:

Booksteam is like our virtual assistant for booking English lessons! We love how we can customize everything to match our vibe, and the reminders are a total lifesaver (goodbye, no-shows!). And when we've needed help, the Booksteam crew has been very helpful. Seriously, if you're running an English lessons biz and want to keep your calendar organized, Booksteam is the way to go!

Aspetti negativi:

Really hard to say anything negative in this section.

Rob
Manager (USA)
Graphic Design, 11-50 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Booksteam is awesome!!

5,0 8 anni fa

Commenti: Their software is great! It's easy to use and has really helped us streamline our scheduling. And you cant beat their customer service. We accidentally erased one of our staff members and all her appointments. After sending a support request they got back to me almost immediately and were able to recover all the info we lost. Saved me a weeks worth of work tracking down all the appointments. I cant thank you guys enough!! Long live Booksteam!!!!

Aspetti positivi:

Easy to use. Makes it very easy to keep track of all our employees and their appointments.

Jodilyn
Spa Owner (USA)
Salute, benessere e fitness, Lavoratore autonomo
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

So easy to use!

5,0 7 anni fa

Commenti: Clients can schedule online with ease.

Aspetti positivi:

I love how easy it it to set up and for my clients to use. Straightforward and simple. Really appreciate the MailChimp syncing, too for occasional newsletters.

Aspetti negativi:

Wish there were more color theme options or patterns to spruce it up a little while remaining basic and simple to navigate.

Jude
Director Six Fields UK (UK)
Servizi e tecnologie dell'informazione
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Quality product, excellent support

5,0 8 anni fa

Commenti: An excellent scheduling system with helpful guides and intuitive use backed up by fast, knowledgable and efficient customer support. Highly recommended.

Aspetti positivi:

Easy of use and functionality

Aspetti negativi:

Not able to white label to put client brand on so creates a disconnect in client booking experience

Marissa
Concierge (USA)
Trasporto aereo/Aviazione, 51-200 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Easy for holding records

5,0 5 anni fa

Commenti: Overall it was easy

Aspetti positivi:

I liked that it easily formated information

Aspetti negativi:

It didn't hit a lot of boxes on what we needed

Ellis
Sync Agent/Teacher (USA)
Musica, Lavoratore autonomo
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Help with my email

5,0 anno scorso

Aspetti positivi:

I appreciate how patient booksteam’s customer service workers are. Very knowledgeable and helpful.

Aspetti negativi:

I wish BookSteam had a mobile app. I’m always on the road and it would be helpful to check on my account with having to squint my eyes on the browser.

Erik
Online Channel Manager (Filippine)
, 1.001-5.000 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione
Fonte: SoftwareAdvice

Booksteam is good to go app

5,0 6 anni fa

Commenti: Books steam is awesome for appointment scheduling tool.

Aspetti positivi:

I really in booksteam is ther is a auto online report that lets you track the attendance right away. Love it!

Aspetti negativi:

If its your first time to use book steam its a bit tricky to set up but once you get hang of it, its not so bad.

Albert
Albert
Partner (Australia)
Utente LinkedIn Verificato
Gestione formativa, 2-10 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Book steam for one on one tuation music school

4,0 6 anni fa

Aspetti positivi:

easy to set up and use, very flexible to arrange appointments on the calendar and do the re-schedule.

Aspetti negativi:

reporting functionalities are limited. If Book Steam can develop more functionalities for reporting will be good, such as monitor clients whose credit in package are low and auto remider them to buy new packages, stc.

Greg
Psychotherapist (USA)
Ha utilizzato il software per: Non specificato
Fonte della recensione

we love booksteam!

5,0 9 anni fa

Commenti: We used to use another company before (don't want to name them but it starts with S...) and we were constantly dealing with issues and empty promises, it was very frustrating. Then we switched to a company offering free service (that was a huge mistake), a lot of time wasted once again. Finally we switched to booksteam over 6 months ago (from a friends tip) and it's been like a breath of fresh air (I hope I'm not going to jinx it now). Everything just works, I no longer have to email support every week (like I did with a previous company), now I spend more time actually doing my work. Support is also very friendly/helpful/quick whenever I need something.

Kate
Utente LinkedIn Verificato
Cosmetica
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione
Fonte: GetApp

A+++ service from the beginning

5,0 9 anni fa

Commenti: I used this company on and off for about 2 years now and received the best service from them. They're constantly adding new features / updates which makes my experience that much more pleasant. VERY helpful product for my business.

Leanne
Canada
Ha utilizzato il software per: Non specificato
Fonte della recensione

Your customers will love booksteam

5,0 8 anni fa

Commenti: I was looking for a booking system for a while and glad I found booksteam. Support is awesome, because I didn't know anything about this platform so I was asking a lot of questions and support came through every time. One of the features that stood out, is that I could fully customize my booking page with different colors which tailored to my business webpage look. My customers really love booking online, where they can easily reschedule their appointment if needed. Now my focus is on work and not picking up phone every 20 minutes :)