Recensioni su MemberClicks

Exceptional customer service makes this product TOP RATED!

Commenti: MemberClicks has enabled us to provide a more useful website. Our engagement has increased and members are able to easily find pages they are looking for. The event management is very user-friendly. I give them an A+ in customer service and continued improvements!

Aspetti positivi:

As a small organization its important to have access to customer support. Memberclicks excels here. The product is very user-friendly and customizable to my needs. They continue to improve the product and we are very happy to partner with them. The reports you can run provide real-time information and help us provide quality service to our members.

Aspetti negativi:

Getting use to the layout of the pages requires extra effort when placing items on the page. Learning to use tables helps the best but still requires attention to detail. Sometimes I spend extra time lining the pages up to keep the professional appearance.

LACPA's Review of MemberClicks

Commenti: It's been very nice working with MC and they have always been there for us. However, we do see a longer time in replying back to our questions lately. Also, we need to ask to have our website resynced. Why doesn't this happen automatically?

Aspetti positivi:

As a non-technical person, it was pretty easy to learn. We are very thankful for your Help Team. Although, we do see a longer time in replying back to our questions lately. Also, we need to ask to have our website resynced more often. Why doesn't this happen automatically?

Aspetti negativi:

We are unable to have fields where we want them. You have some main fields we use, but not all, so we created custom fields, but they are not where we'd like them to be. Example: Degree - It should be where the name information is listed.

Poor Support, Functionality, and Treatment

Aspetti positivi:

Wonderful product for small company upon purchase - and for several years worked great! Wonderful support and features were commiserate with fees.

Aspetti negativi:

Beginning in 2020, the service/support began to wane. When requesting support, the delays were codified in the messages -- "We'll get back to you as soon as we're able to." This went on for more than a year. We had to set calendar invites for 7 days out just to remember to resend the help emails. Fees went up by 5% for two years in a row, then more than 20% in 2023. This was not allowed by our agreement (which had capped increases to 5%), but the parent company (Personify) changed the terms & conditions to allow themselves to break their own contract. No additional features or functions were provided; we were so excited to engage with the client success team, only for our representative (and apparently the whole team) to be laid off. We discontinued our service last month, but because we were within the 60-day window, they charged us for the entire year. Turns out that they had changed that term as well in March 2023. When we asked to speak with someone, they said "We don't provide phone support." Mind you, their leading phase in their customer mission is... "We talk with you." When a company with which you've had a long-term relationship punishes a loyal, paying customer like this, one is left only to be committed to ensure that no other leader is left to feel like we do. Please, caution is advised.

Great product

Commenti: Overall good experience. Set up was fairly streamlined. Some glitches here and there - some of which have yet to be resolved (i.e. directory map location issues and mailchimp integration issues); customer service is overall pretty good - my only beef is when items are not being resolved I get no response or follow ups to let me know what's going on - it's like they fall off the face of the Earth (i.e directory map location and mailchimp issues). However, the service folks are always very nice and helpful 95% of the time. When compared to other member management software platforms - this one has most of the features we wanted for the price we could afford.

Aspetti positivi:

Overall this product has MOST of the features we were looking for in a member management / website integration system. We needed software that managed our membership database and integrated with our website and would allow for easy registration for events on our site.

Aspetti negativi:

I wish the online version included all of the features and functionality of the desktop software. Alternatively, I wish the desktop software was mac compatible. I also wish there was some additional customization options on the registration forms for events so that you can customize the look of the registration forms to break up areas between registration fees vs. sponsorships vs. other registration items so things were more intuitive. I also wish there was a way to offer downloadable or "e-tickets". Another "wish list" item is the ability to create your own custom forms outside the membership form or event registration forms - such as a form where users can donate to a charitable cause where users can input whatever value they want. There are several other "wish list" items I'd like to see that are available in other software platforms.

Great data base for membership organizations

Commenti: Overall I have been very happy with them and the many improvements over the past few years have been great.

Aspetti positivi:

We have used this data base for 10 years. It's easy to move employees when they change businesses so you don't end up with duplicates. You have lots of information about your members at the tip of your fingers. It's relatively easy to set up events, billing and more. Invoicing is easy once you get everything set up. Reconciling events is also a breeze. There are a ton of reports plus you can make your own queries. If you have a quick question the Chat is an easy way to get help. We only use a fraction of the options available so there is much that this system can do.

Aspetti negativi:

Some of the areas that we don't like is that some of the reports are skewed due to how it pulls the data and we are not able to customize them to get what we need. The communication module doesn't always work well with Constant Contact. The event module works best if you can get your members to use their member login which isn't an easy transition for old time members. The new browser version still has a lot of tweaks that need fixed to work accurately.

Quick start up, great value for the money

Commenti: Overall MemberClicks is very user friendly and the support staff is able to help with anything you can't figure out on your own. There also also options to be able to use their system to offer a fairly high level of customization for the cost of the system.

Aspetti positivi:

MemberClicks has many customizable features to fit a broad range of association needs. They also are constantly evolving and adding more useful tools. They solicit customer feedback in determining what new features to implement.

Aspetti negativi:

It could be easier to navigate between certain areas of the admin site. For example once you find a certain form and hit the back button you go all the way back to the full list of forms instead of the subset of forms you searched for. Also we are having issues with the password reset feature.

MemberClicks Rocks!

Commenti: The overall experience with MemberClicks and the Clickers has been great. The team really "owns" their product and they will chase any glitch or question to a final answer, rather than trying to point it back to user error as some other member association software staff will do.

Aspetti positivi:

MemberClicks has great integration across the various pieces of the software from groups to events to member management, everything works together. They are constantly improving and providing easier processing and better reporting.

Aspetti negativi:

There is still some disconnect between the member management and event registration (i.e., if a member type changes after registration, it is never reflected in the registration form) which creates quite a bit of repetitive tracking if that is important.

Why I chose MemberClicks

Commenti: Getting several stand alone products all inclucded with MemberClicks saves time and funds. The customer services is the most outstanding we have ever experienced.

Aspetti positivi:

Outstanding Customer Service. Response to suggestions . Users experience and ease of set up. Detailed directions. Contact center, collection of funds, upload options for media, all included with data base. End-user experience. Reports for easy viewing.

Aspetti negativi:

Calendar-lack of diversity to have live programs dates and on-demand event with continuous dates which overloads the calendar. Forms can be challenging with expanded programs. Lack of end user to upload files to their profile.

Leveraging MemberClicks in Membership Development and Management

Commenti: We have looked at other options in this space and MemberClicks continues to be the best membership management solution for the money.

Aspetti positivi:

MemberClicks has served as a reliable and stable solution in our Membership Development and Management efforts at MBGH.

Aspetti negativi:

MemberClicks is not always intuitive and user friendly.

MemberClicks Database

Commenti: Very good... response to questions is pretty immediate.

Aspetti positivi:

Database management is user friendly and very sortable.

Aspetti negativi:

would like a mailing address function or capability

Started Out Great, Now We're Here...

Commenti: Started out great. Now we're extremely disappointed with the customer service and product not being able to meet the growing needs of our organization (small staff less than 10, and budget overall less than $1m). When engaging with the staff, its typically a "sorry, but it is what it is" outcome. Pressured to justify the increasing annual costs without any support from MC staff; poor focus on customer retention.

Aspetti positivi:

It helped us transition from what was mostly paper and heavy administrative to an electronic process for events and membership.

Aspetti negativi:

Extremely poor and delayed customer service. At times it takes days and multiple emails to get a response. The staff are always apologetic indicating changes are coming, but those improvements havent been experienced anytime in the past year. The product itself is not user friendly nor intuitive to assist in managing large events, lacks work-flow automation in communications, lacks standards/templates in communications and events - which requires a heavy administration time and effort.

MemberClicks is Great but Customer Service is Lacking

Commenti: I've used MemberClicks for 10 years and until recently have been quite happy. In the last few years the price has dramatically increased and the service level has decreased. Questions are no longer answered in a timely manner. It sometimes takes weeks or months to get a response. NOT GOOD if you have a technical or billing issue! Buyer beware!

Aspetti positivi:

MemberClicks offers great solutions and is easily customizable.

Aspetti negativi:

The social aspects of the program (i.e. discussion boards) could be improved.

New version is GREAT!

Commenti: We've been with Memberclicks for a few years and when we started using it we were really disappointed - from the data migration that took over a month to the implementation that took four months and a HUGE chunk of time, to features that didn't work the way we needed. Then a year ago - BANG - new reality! They released an entirely rebuilt database system to some early adopters (including us) and the implementation was FULLY supported (though it took a while, apparently our needs are complicated) and the new platform is great! The staff clearly took all of their clients' feedback and suggestions and recommendations, and continue to do so, and continue to build features and weed out bugs quickly. The customer service staff clearly has new energy - they're incredibly helpful and responsive by email. One major issue is that it does NOT have an API right now - so no talking to other databases. We use MC to manage our complex membership structure (mix of organizations and individuals, with different tiers and a variety of dues structures) and our event registration (we do about 20 events per year). We also use it as our "membership only" website so members can login and self-serve, and as our email blast client. The best feature in my opinion (as membership manager) is the automated renewal invoices. Our bookkeeper likes the way payments can be posted and reports run on transactions. Our communications director likes how easy the "contact center" is to use with the exception that saved messages are stored by their subject line (e.g. rather than labelling a message "BOE Event 2-25-16" it uses the subject line "Join us for nonprofit fundraising workshop" which makes searching problematic.) Our administrative assistant likes how easily you can set up organization-to-individual relationships, and how that's automated when someone takes the Membership Application form online (though there are a few bugs there.) Overall they system is pretty easy to learn and has lots of flexibility and user-controlled or defined aspects. The flexibility makes implementation arduous - you have to set permissions for every member type for every attribute in the database itself and again for public directories and webpages. The MC team walk you through it and can do a lot of the work for you but your prep on defining processes/workflows is crucial. Overall I'd recommend MC - just be clear about what it is you NEED a system to do and what you want a system to do for you.

Aspetti positivi:

Easy to learn as a regular user, lots of flexibility and user-defined workflows, responsive customer service, easy to send email blasts, lots of intuitive features - things tend to be located where you would naturally look for them. It's pretty powerful, particularly for the price point. I like how much is automated and that you can control a lot of it when you have special circumstances. We have fewer work-arounds than I've ever had with a database.

Aspetti negativi:

Complexity of internal setup and interaction between different modules - just a lot to learn and track so you make sure the right members get the right messages. Definitely need at least one staff person who is a "super user" to get it all sorted in the beginning and keep it running when changes happen/new features are released. Our membership structure is really complicated so keeping track of all the different permissions and testing workflows is crucial and time consuming. The lack of API is really annoying, though I'm told that's coming soon. It's also annoying that custom attributes (e.g. our member numbers which apply to organizations, not individuals) don't "cascade" from org-level profiles to their linked individual profiles. MC has an automated member number system but it assigns a unique member number to each profile. That makes uploads/data cleanup easier, but since we have one number to cover all the people working for a given organization, we don't use that feature - we have a manual process work-around which is annoying.

Your Member Management Solution... All in One Software!

Commenti: We were seeking a platform that could integrate a lot of our functions that were not in one place--ie, we were using one software to track members, another to track events, and yet another to invoice and receive payments from our members. This software has allowed us to streamline our operations by bringing most of our daily functions into one software platform, and has allowed our team to do what they do best-- service our members!

Aspetti positivi:

It is perhaps the most comprehensive software out there in terms of managing a membership database. It not only allows us to store and track basic member data, but also allows us to run registration for events, process payments, create and track different member groups and committees, segment our members according to membership level, track communications with our members, and allows us to communicate with our members relatively easily and seamlessly. If you are comfortable with SQL it offers extremely robust reporting options to view and segment member data in just about any way possible; even if you're not comfortable with SQL it has the ability to build reports, and includes a lot of pre-built reports that are helpful. The best part, however, is the customer service provided. They are always extremely prompt and courteous in responding to questions or issues, have a very robust online help section, and are always seeking out ideas for improvements and enhancements to the software. I've never dealt with a software company that so eagerly seeks (and implements!) the feedback and suggestions of its users!

Aspetti negativi:

As with any software it has its quirks and glitches. Things will stop working for seemingly no reason, but will be resolved in the next update. Reporting can feel a bit clunky at times, especially to those not comfortable with SQL.

Why Memberclicks Has Worked Well for Our Nonprofit

Commenti: Customer service was top-notch until the company was bought out or merged with another. Since the change, response time has increased, it is more difficult to speak with a support person and the support persons are not always completely proficient.

Aspetti positivi:

We like having many functions under one umbrella that are all tied to our member database – mass emails, dues payments, event management, surveys, etc. We also like having both a public facing web site and members-only area.

Aspetti negativi:

Creating forms is a cumbersome process and not intuitive to our administrators. There is not a straightforward way to track donor histories.

MemberClicks is a full service AMS

Commenti: We previously had a database that was designed for membership organizations with singular members not business members like ours. The switch was not easy because of all of the training requirements, but if you take the time to do it right MemberClicks is a real asset for your business. Our database is cleaner and more comprehensive than it has been in my 20 years with this organization.

Aspetti positivi:

if it's set up right and the entire staff commits to using it daily, it works for association management.

Aspetti negativi:

They continually changed their name and we got tired of it. (JK)

MemberClicks Review

Commenti: We have had a great experience with MC. The support staff is amazing, at this point I am sure they all know me and my pin number by heart because I call with questions all the time! They are super helpful and knowledgable.

Aspetti positivi:

We use MemberClicks at my office for our website and there are a lot of great things about the software! We switched to MemberClicks within this past year and the switch has made our lives so much easier! MemberClicks has streamlined many of our processes and we no longer need to use other softwares to complete our tasks. We are able to build all registration forms, post event surveys, general practice surveys, membership dues and decertifications forms etc. The best part about MC is the built in invoicing and transaction system. Instead of hand issuing invoices for our annual dues and tracking those, MC automatically creates invoices for our member companies and tracks who all has paid and who has not (and even locks out the users who haven't paid annual dues on time as incentive). There is also a messaging center that we now use to communicate with all of our members so we don't have to junk up our emails, and the system tracks bounced emails as well as who has opened the email.

Aspetti negativi:

There are a few little things I would change. When creating text on an article, for example, the spacing is weird. When I type the text looks right but when I submit and look from the front end there is weird spacing. In addition, I wish I didn't have to hand select each "Group" when creating a form on every single question built into a form, or else the form isn't accessible. I would suggest a "click all" button.

Great Product

Commenti: MemberClicks support has always been extremely helpful. Although I think the interface could be improved, it's extremely helpful with daily membership and events management.

Aspetti positivi:

The customizable forms and automation are extremely useful. I also really love the dashboard - it gives a great overview of the organization/membership.

Aspetti negativi:

The interface is not very user-friendly. While I do not have a problem with it, less tech savvy folks can have difficulties navigating the system.

Still new ... I wish I could give 3.5 Stars

Commenti: I've used many SaaS providers and marketing platforms over the years, yet I find Weblink difficult to navigate. I've run into this before with a large popular event registration platform. They want to everything to everyone and end up being mediocre too many things. Your average association staffer is not comfortable editing HTML or SQL code or creating custom reports. I hope in the future we can use Weblink for a new website because I think integrating the full package would be a great improvement for all our members. I do expect as we continue to grow and become more comfortable with the software the experience will improve dramatically, but we've had some frustrations in the first 6 months. Customer service is responsive and pleasant to work with. We have had great success connecting with specialists who work with other associations in a similar industry who have been able to give us good examples of ways our peers are using the product well. Our onboarding process has been a struggle (many instances our fault,). I feel like more one-on-one training would have helped everyone, instead of relying on pre-recorded videos.

Aspetti positivi:

My association uses the Weblink product line. The available functionality is very comprehensive, which is good for organizations with unique or broad needs. Customer service is highly responsive and the online training and support center are thorough.

Aspetti negativi:

The product's broad capability comes with the downside of being difficult to navigate. It's not intuitive at all.

Valuable Association Asset

Aspetti positivi:

This platform is easy to learn and easy use..

Aspetti negativi:

Since we use both the Website platform and the LMS it would be nice if the upload spreadsheets matched and all of the required fields matched. I.E. in the website zipcodes can be any necessary number of characters which is great because we do have some members from other countries than the US. the LMS only accepts 5 characters, which ends up being an issue.

WebLink, a MemberClicks Solution

Commenti: We are about to launch the Member Portal allowing our members to make their own changes and to pay on-line. We are expecting to launch recurring email invoicing within a few months. We anticipate this will cut down on the number of mailings we have to do. Less check processing and hopefully less collection calling and follow-up. The overall experience is always positive, they seem genuinely interested in finding solutions not just leaving us on our own. There is no limit to how often you can contact them for help.

Aspetti positivi:

It's capacity to store large volumes of data and relate them. Ability to make many changes as a group and not need to update individually. The customer service is very "solution" based. If a standard process is not available they make the time to find a work-a-round or submit it to their data dream team for a potential upgrade on the next roll-out. They are always willing to help and many have prior experience working in Chamber settings and really know what we are asking for. The Bi-Weekly users group is always very informative.

Aspetti negativi:

Joining a Chamber that has been on boarded for some time was difficult. There was no one left who truly "knew" how things worked. It might be helpful to have someway to fully train new WL SuperUsers. The people who are fully immersed all day in the data. Who could then update any new employees. It's been hard to read through all the release notes, take all the 101, 201, 301 training's piecemeal. I'm also unclear now that MemberClicks is on board what WL users can access. Are the many features of MC an additional cost to WL users?

IFFA Concerns

Commenti: I have been frustrated with the overall experience with MemberClicks. I felt like the onboarding was not much about training, but about gathering information so that your group could prepare a bare minimum program. I feel the training on the website has been very disappointing. I use the videos to learn how to do something or I look up the procedure, and inevitably, it rarely works. When I have called into the support line and reached a live person, I have been told, that is not how you do it. I feel the training needs some major improvements. There needs to be a little more flexibility in the design of some of the items (event setup should offer more hidden feature options).

Aspetti positivi:

I like that it can integrate with the website.

Aspetti negativi:

I don't like the inflexibility of created pages on the website. I don't like the lack of response time on requests, or call in (this week I sat on "hold" for almost 15 minutes). I don't like the cost of in-person training sessions. Not as happy with this product as I had hoped. I actually prefer the Weblink version over Atlast. I like the easier layout options for the website, but I prefer the options that the Weblink website offered. It was more tailored to our likes.

MemberClicks -

Commenti: MemberClicks has wonderful customer service! They have online tutorials; webinars; blogs; live bi-weekly user group calls; and are very responsive to any phone call or email that I send to them. The development team is always listening to the needs of their users and constantly working to improve the features.

Aspetti positivi:

The database is extremely easy to use. It is always exciting to see the updates that the MemberClicks Team implements. I feel like MemberClicks software and their entire customer service team are an extension of our association's team. One of my favorite features on the admin side, is the ability to merge duplicate records. It is extremely easy and works flawlessly. We have a lot of non-members who attend our annual meetings. Some of our attendees later join the association with a different email address. Being able to merge the two records and maintain their history is most valuable.

Aspetti negativi:

There are a couple of limitations with payment options. For example, monthly auto-pay options have a limit of only membership. I recognize part of the limit is through our credit card processor. I know they are working on improvements for this feature, also.

Member Clicks for small associations.

Commenti: In spite of its faults, we have found MemberClicks very valuable for reminding and billing Member dues as well as Conference Registrations.

Aspetti positivi:

MemberClicks does a great job with both invoicing members for membership renewals as well as Conference Registrations.

Aspetti negativi:

If a member's membership expired a year for two earlier, it is extremely difficult for that member to re-join using their same email address. The Membership Directory also does not work properly.

MemberClicks is Innovative & Collaborative

Commenti: By implementing their product we moved into a new era. We started taking credit card payments, implemented an online dues renewals process that is truly the easiest part of my job, online registration, open/click rates on emails, the dashboard is a great tool, and the list goes on! It's been a wonderful company to work with and their product makes my job easier.

Aspetti positivi:

We started with nothing. Implemented the "classic" version. It was not without challenges, but the migration to Oasis was simple, easy and truly the easiest thing I've ever done. MemberClicks has a great team all around. Their customer service is simply the best I've ever encountered. MemberClicks continuously upgrades their product and listens to the needs of their customer. I LOVE LOVE LOVE this product, the team and their innovation!

Aspetti negativi:

The original product was a bit cumbersome to implement, but their migration to Oasis (at no additional charge) was quite possibly the easiest process ever! They listened to their customers and made the product better and easier to use.