Recensioni su Heartland Retail

Great POS System for Retail

Commenti: After coming from a software POS system that offered a complicated process and little to no customer service, I was pleasantly surprised that at Springboard they have demonstrated fabulous customer service and communication through our transition to their software platform. As the Franchisor to a retail brand, I value Springboard's ease of use and fantastic support and customer service culture.

Heartland Retail Is an Incredible POS Management Solution

Commenti: My overall experience with Heartland Retail is so brilliant.

Aspetti positivi:

I like the incredible features of Heartland Retail. Heartland Retail is powerful and easy to use.

Aspetti negativi:

I do not dislike Heartland Retail's features at all. Heartland Retail is so amazing.

A Constant Problem!! Terrible POS SYSTEM with NO SUPPORT

Commenti: Terrible! I have been having continual issues with being able to take credit card payments without the entire system crashing and I've been working with their tech support for over a month now on this issue with NO RESOLUTION. They can't fix it or won't fix it and I am left having to uninstall and reinstall my credit card terminals multiple times a day in order to keep ringing sales. As soon as Q4 is over I will be shopping for a new system. This company is terrible.

Aspetti positivi:

When I first subscribed in 2017 it was Springboard and the user interface for my sales associates was much simpler than other programs. Easy to learn, easy to use and the sales transaction level. BUT, it never works so the ease of use is irrelevant because my associates are constantly fixing technical issues and communication errors that Heartland will not fix.

Aspetti negativi:

The integration with quickbooks is terrible! It will only integrate to QBO and even then, it has taken me 4 years to work out all of the integrations issues. My accountant hates Heartland because it is not sophisticated enough on the back end to track the inventory costs, fees, taxes, to maintain proper accounts. Clearly the designers never worked in the operations or accounts payable parts of retail.

POS system that work with any business

Aspetti positivi:

POS and payment management is the best quality tools from Heartland Retail. It is very easy to use, need no training and has all what a retailer needs for retail business. Printing for report is easy and it connect directly to the printer.

Aspetti negativi:

The pricing plan is confusing. It would be great if the price is more transparent.

Reliable POS and payment management

Aspetti positivi:

It has solved issues that we had with payment and donation by credit card or debit card. Cheapest payment fees charged by the payment processor and solved every issues that we had with payment and retail processing issues.

Aspetti negativi:

It has all the solution for payment and retail issues. No dislike from me.

Read the contract

Commenti: Awful. Was lied to by representatives prior to set up that cancellation will not cost anything if I did not like the system. This is one of those systems that if you plan to get installed, READ THE CONTRACT and DO NOT BELIEVE THE REPRESENTATIVE.

Aspetti positivi:

Nothing at all, everything was expensive to set up. We were sold equipment we already had on hand before installation. The POS system itself was very outdated and hard for myself, and my employees to use. Does not have a tipping system as we were told by representative prior to set up.

Aspetti negativi:

Everything, the fees, the monthly cost, and how outdated the system was on functionally and use compared to what is out there in the market.

Control inventory and CRM management

Aspetti positivi:

Easy dashboard interface and design to operate inventory control and CRM management. Solid support from the customer support for features that isn't worked well with our system and solved it quickly.

Aspetti negativi:

We encounter issues in connecting the platform with our in-house printer.

Springboard Retail works for Wholesale Companies, too

Commenti: We found Springboard Retail after searching for a program that can manage many elements of a wholesale business all in one program. We started using it Summer of 2014. We are now able to manage our inventory that is in our office and out with sales reps and on consignment. Although there is no "consignment" part to the program, there's a workaround within the system that is fine. Since everything is in the cloud, we have access to this information anywhere and anytime, even on a mobile phone with the app. It is especially helpful at tradeshows. The reporting functions are amazing and show us very valuable information about sales and products and locations of products that we never had before. Each inventory item allows you to add images and customize as you need. You can duplicate items easily and set up frequently ordered items as needed. It does take some practice to learn everything, especially since we use the program from a wholesale view but once you figure everything out, it is very quick to use and invaluable to our company now. The support service always gets back to us right away if we have a question or problem (which isn't very often). My only issue is with our Quickbooks integration. The integration pushes invoices or credits over to Quickbooks from Springboard as journal entries but then you have to re-enter the invoice/credit specifics into Quickbooks in order to actually have the info/details in Quickbooks. Then we run a Quickbooks report to make sure we haven't missed any invoices. It is a bit time consuming and there is room for error if you forget to enter in an invoice or mistype something. Springboard has said they are working on a better way to handle this but we haven't received any details yet. This one issue is small compared to the positives of the software. I would highly recommend it to any business that needs to manage inventory in one or many locations and is looking for a great reporting system.

Aspetti positivi:

Manage inventory, run reports, invoice and credits, manage consignments -- everything is all in one program. It's mobile and in the cloud so we have access anywhere and anytime. Support always responds in a timely manner.

Aspetti negativi:

Quickbooks integration not the best, but works with a little effort.

Truly a POS

Aspetti positivi:

Easy to contact customer service, but every person has a different answer to your question! You can't get a straight answer from anyone.

Aspetti negativi:

The constant run around. The software is slow as molasses, and has more glitches than you can imagine. NOT user friendly.

Great Software. Beware of the [SENSITIVE CONTENT HIDDEN]

Commenti: Spend days trying to reach competent support. All of those glowing reviews you may be reading were for the previous team.

Aspetti positivi:

Functional POS software that does what it needs to do with good reporting features

Aspetti negativi:

[SENSITIVE CONTENT HIDDEN] seems to have gotten rid of the folks that made Springboard exceptional. Support is terrible.

Stands Out from the Rest

Aspetti positivi:

The training and overall review process was easy and flexible. You had the option of when to schedule you springboard calls and in retail, you need a bit of flexibility. There were plenty of times that I couldn't hop on the training call and customer service was a gem about it. She also put up with some stupid humor of mine. Customer service was grade A. I was so stressed about the idea of this massive undertaking, especially when our POS system was the only thing the store and long-time managers have ever known. Our launch date was scary soon, but the Data Migration Team had us up and running (for the final migration) by 2 AM, the morning of our launch. I was incredibly impressed by their speed and productivity getting us where we need to go. The actual Springboard Point-of-Sale runs like butter. Everything is right there and a breeze to use; it's nothing compared to our very old and outdated previous POS.

Aspetti negativi:

Getting a reasonable launch date had me worried, but the Springboard team, especially, made our small Tallahassee store their top priority.

Fantastic

Aspetti positivi:

Great inventory tracking and reports, nice smooth checkout process, convenient daily dashboard, constant improvements

Aspetti negativi:

Small but major glitches exist when using with an iPad that are continuously ignored as has been my last 4 requests for help with them. Very few of the customer support technicians know what they are doing

Big help for small business

Commenti: We upgraded to springboard in 2016 and it has greatly increased our efficiency and accuracy. We love that it ties to our management software, online store, and our existing email programs!

Aspetti positivi:

Very user friendly and fairly intuitive.

Aspetti negativi:

When it runs slow or doesn't sync in a timely manner. I also REALLY wish there was a time management clock in/out function to track payroll AND that the shipment fulfillment worked properly between Shopify and springboard.

Good system for small retailers

Commenti: I am happy with the service provided, customer service responds very fast, the reporting part of the system is great and very friendly to use. I do wish you had more POS hardware available, cooler looking ipad size hardware, etc.

Aspetti positivi:

Reports Easy to use I can access from any computer anywhere I go Great customer service

Aspetti negativi:

Hardware options are limited

ADP vs Heartland

Commenti: Our company has switched back from ADP to Heartland because the over all transition was more difficult that previously presented.

Aspetti positivi:

I can go online and review my pay at anytime.

Aspetti negativi:

The ADP plan was much easier to understand. The symbols and verbiage is easier to understand.

Good quality

Commenti: We've been using Springboard since we opened our store. We've been happy with the overall features and quality.

Aspetti positivi:

Easy to use

Aspetti negativi:

Issues with hardware

Easy to use

Aspetti positivi:

Software is easy to use. Works well for our products

Aspetti negativi:

Needs better choices for printers vs having to take extra steps to print receipts

Top of the line data in easy to use system

Aspetti positivi:

It is extremely easy to use - from beginners to experienced users.

Aspetti negativi:

Would love to have kitting - this would allow us to better track our parts inventory.

Springbroad is the best system for fashion retailers

Aspetti positivi:

These folks understand fashion retail. Most of the other cloud-based systems evolved out of "coffee-shops" and are focused strictly on point-of-sale. As a fashion retailer that has been around for over 20 years, we needed a system that helps us manage our inventory, vendors and customers. Plus they have awesome support.

Aspetti negativi:

Nothing much. Integration with with Shopify (for e-commerce) is still evolving.

Love the Support!

Commenti: I am always very happy with the support and extra effort the support staff provides at Springboard Retail. I appreciate the time spent on explaining processes and the empathy that show being in retail.

Fantastic retail software for our 5-store retail chain

Aspetti positivi:

There are so many things we have liked about using Springboard. It is extremely user-friendly and very easy to train new staff on. The reporting features have helped us tremendously with customer service and satisfaction. Springboard support has been extremely responsive and helpful. They are timely with their responses and we've had very few issues.

Aspetti negativi:

We are working towards a way to integrate our gift card system, and we would really like an easy way to transfer inventory built in.

Excellent Product and Customer Service

Commenti: Springboard Retail is easy to use and the flexibility is refreshing. The fact that I can quickly report on almost anything I want to about sales, products and customers ensures that I am able to do my job more efficiently and make the best decisions for our stores. I did not realize how necessary it is to see exactly what is happening across all our stores in real time until using Springboard Retail. Now, I would never use a system without that capability.

I use this daily for checking out customers at vestique.

Aspetti positivi:

Training is easy, and overall, it is very user-friendly compared to other products we have used.

Aspetti negativi:

I wish we could search directly from the Find tab instead of having to click on the Find button and then on Search. It would be easier if you could start searching automatically by typing what you are looking for into the search bar. When doubling up new customers, I wish it would ask if you want to add a duplicate or not.

Excellent experience with Springboard Retail

Aspetti positivi:

I like the simplicity of the product. I also love that it is a multi-store product, so all six of our stores can be logged in and checking out customers at once.

Aspetti negativi:

I really don't have any complaints. The product is so easy to use, and I love the reporting that it offers. I wish that it synced with our website, a Magento-based site, but that is my only complaint!

Excellent Point of Sale Platform

Aspetti positivi:

They nailed the user-friendly experience with this tool. It vastly improved our workflow and our customer's experience. Training new sales associates has been quicker and easier over our previous tool.

Aspetti negativi:

The options for gift cards is limiting, which becomes even more difficult when you have both online and brick-and-mortar storefronts.