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Informazioni su CiiRUS
Software di prenotazione e gestione delle proprietà per case vacanze, progettato appositamente per far crescere la tua impresa di affitto di case vacanza.
Very easy to use, covers all aspects of our business areas and gives us access to the info we need on a daily basis.
Some features don't work on mobile and others disappear and you have to go find them. Everything including their notifications to you come through email.
Filtra le recensioni (92)
Utilizzo
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Filtra le recensioni (92)
Alternative considerate:
Easy to use interface & Exceptional Customer Service
Commenti: Pleasant & Convenient
Aspetti positivi:
Custom Reporting & Real-Time 2 way API
Aspetti negativi:
Missing listing amenities for Airbnb and HomeAway. We had to change to "Limited Sync" to make certain listing changes.
Customer Support
Commenti: CiiRus is good. I feel like it can be great if it gets all features to function properly. Trey is great over at customer support, I feel like he makes our CiiRus experience a lot easier and help make sense of things. If it were not for him my review may reflect differently. There's just a lot of features still needing to be worked out.
Aspetti positivi:
What is the best about this software is all the features it has. However some do not work to the best ability and are faulty. Hopefully the updates will fix this.
Aspetti negativi:
I do not like how every time you would like to include financials it has all the column choosers pop up every time and doesn't save the amount you would like to keep. Just a hassle. Its a lot to look at and is annoying when you need to just see a few rather than all columns.
Alternative considerate:
Biggest Nightmare Ever
Commenti: WORST EXPERIENCE EVER - Nothing works as promised, support ignores calls, double bookings, reservations not paid, support is rude if you continue to present issues. They lie about their services and bait & switch customers. As soon as I told them, I was NOT going with LOVE RENTALS, they lost interest in helping. Love Rentals takes over your listings and makes them their own and then takes [SENSITIVE CONTENT] of your revenue.
Aspetti positivi:
IF the system worked as promised, it would be amazing.
Aspetti negativi:
EVERYTHING - CiiRUS lied about every aspect of this software, IF you go with the LOVE RENTALS program, I'm sure it may work better. I signed up in February and began to onboard and FINALLY pushed to go live end of June. NOTHING works correctly on the software and support calls go unanswered. This has been the worst experience - double bookings, software does not work correctly, support is horrible.
Risposta di CiiRUS
2 anni fa
Hi DeAnna, This feedback is gut-wrenching for any business to hear. We certainly recognize that not every partnership is meant to be, and that our platform won't be the perfect fit for every vacation rental manager. Our team did everything we could, but after tens of hours of hands on training and extended support, it was very disappointing for everybody that we weren't able to satisfy you. It is worth noting that the optional 'LoveRentals' service puts an emphasis on boosting our customers' brands with enhanced communications support and added values to your guests, including 24/7 communications, included damage protection, and a whole team of experts at your disposal to ensure you earn direct repeat bookings. It is a real shame that this option didn't fit with your business, as we were confident it would have been a great benefit to you. We wish you all the best, and would love to reconnect in the future if you're open to checking out everything new at CiiRUS!
An essential part of our day-to-day management & organization
Aspetti positivi:
Ciirus plays an essential role in the daily management and coordination of our business as a whole. It's a one stop shop for management, marketing & accounting for our vacation rentals and management. Accessible to all our team and with round the clock support from the Ciirus staff it comes highly recommended.
Aspetti negativi:
The VRBO integration needs work and is less accessible than Airbnb
Risposta di CiiRUS
2 anni fa
Hi Laura! Thank you so much for taking time to share your experience. We value your partnership very much, and love to hear that the software is making your day easier. With regards to the Vrbo integration, I would like to schedule some time for you to meet with one of our integration consultants to audit your connection. CiiRUS was awarded with Elite Partnership by Vrbo, which is their highest distinction for software partners that provide complete and high quality integrations. I am confident that any issues you're experiencing, our team can help. Let's get in touch and sort this out for you. Thanks again Laura!
Ciirus can do it all!
Aspetti positivi:
Task manager, OTA sync & in real time, pricing system, complete 24/7 bookings and working around the clock with Love Rentals
Aspetti negativi:
Syncing the system with QuickBooks each time a software update rolls out for the desktop version
Risposta di CiiRUS
2 anni fa
Hi Megan, Thank you for your kind feedback! We love to hear that the ongoing software updates and continued growth of our team has helped your business grow and be more efficient. Unfortunately, re-syncing with QuickBooks Desktop is necessary with that specific platform. Have you considered trying QuickBooks Online? This version integrates with the CiiRUS web portal and doesn't require any ongoing re-sync when updates are published. Feel free to get in touch with me at [email protected] if you want to discuss this more. We'll be happy to have a trainer walk you through the setup process and make sure it's all working properly for you. Yours sincerely, Josh at CiiRUS.
Was on the Fence but Glad I Jumped!
Commenti: I was on the fence about switching vacation rental software. It is a LOT of work to get set up the first time and I did not want to do it again. But the company we were using before (365 Villas) was just not doing a good job. They were not responding to questions or issues with their software for the two years we used them. Plus you needed to also pay for Rentals United so you had two sets of payments. Ciirus had a great sales person that answered all of our questions. Then they transitioned us to a wonderful onboarding liaison, [SENSITIVE CONTENT HIDDEN]. He patiently walked through all the steps with my Team. I finally feel like we are in a good place with a good vacation rental software system. Thank you to the Team at Ciirus for making that happen!
Aspetti positivi:
The thing my Team loves most so far about this product is the customer service! They are amazing to work with and always respond promptly. I really feel like they take the time to listen to us and to help us bavigate through the learning experience.
Aspetti negativi:
It would be great someday if the AirBNB communication integration were a little simpler. And of course apps are nice. But it's still better than the software we were using before.
Risposta di CiiRUS
2 anni fa
Hi Nicole, We are so grateful that you took the time to share the wonderful experience you had onboarding with CiiRUS. I'm pleased to let you know that our new Unified Inbox tool makes it simple to read and respond to guest communication via Airbnb, Vrbo, and your direct website/guest portal. Please connect with me at [email protected], and I'll be happy to set up some complimentary training for you and your team. Sincerely yours, Josh at CiiRUS
Ciirus Technical Supporting
Commenti:
I consider myself "savvy" in computer, but it does not make me an expert. It is on me to learn how to handle the software/application, however to all of us to succeed, we need a good support.
Ciirus support team is not only good, they are one of the best support team I have ever worked with. I feel comfortable to count on their team, and confident that I will complete my task on time. They are professionals, courteous and agile. Congrats to the team!
Aspetti positivi:
It is fast, logical and concise. The new software features makes the process faster and provide us with a clear view of our business day-to-day results in a simple "touch-of-a-button". We like everything, from the "one-point of contact" platform, which allows us to have a 360 view of all our rentals in a diverse Vacation Home sites, to the taxes reports.
Aspetti negativi:
So far, there is nothing I like the least.
Ciirus is user friendly and efficient.
Commenti: Ciirus makes quoting and keeping track of guests a breeze.
Aspetti positivi:
From the convenient Dashboard to the easy reports, Ciirus has made my day to day so much easier. Out of all of the softwares that I have used in my years of work, Ciirus has been by far the best.
Aspetti negativi:
Some of the calendar fields, especially in reports cannot be filled in manually, it requires you to scroll through month by month and when you are trying to pull a report starting from 2017 it could be a bit tedious.
Risposta di CiiRUS
5 anni fa
Hi Catherine, Thank you very much for your kind feedback. It has been a pleasure for all of us to work with you and your company. I do have some good news, I think I can solve the con that you listed. When you want to go back in time on a report, instead of clicking the arrow to go back month by month, if you click on the name of the month, it changes so that each time you click the arrow it goes back one whole year. If you have any trouble with this, feel free to email our team at [email protected] so they can give you a walk through. Thanks again for your loyal business! Kind regards, The CiiRUS Team.
Ciirus
Aspetti positivi:
Ciirus is a great software for vacation homes rental and property management. It is easy to use and the customer service is good.
Aspetti negativi:
It is somtimes a little slow and the website link to it should be more customizable.
Risposta di CiiRUS
anno scorso
Thank you for this kind review Veronique! We're happy to hear you are pleased with our customer support and appreciate your feedback as we are always looking for ways to provide better solutions for our clients!
Love the new Webinars!
Commenti: Talking with [SENSITIVE CONTENT] has been very helpful to all of us here at [SENSITIVE CONTENT]. He is always willing to offer support and that is what has kept us going.
Aspetti positivi:
Reservations are what Ciirus does best.
Aspetti negativi:
Accounting is a bit challenging in the Ciirus Software but is improving.:)
Risposta di CiiRUS
2 anni fa
Hi Cathy! Thanks for the awesome feedback. I'm sorry to hear you've had a challenging time with the accounting tools. If you can reach out to me directly at [email protected], I'd love to get you set up with one-on-one training sessions to go over any concerns you may have. Please let me know what else we might be able to do to earn five starts from you and your team! Sincerely, Josh at CiiRUS.
Alternative considerate:
Hurting my business
Commenti: There is a ton of people you get passed around before you go live. Nobody on the Ciirus side ever tested the website and I am not just talking about functionality but also the design (e.g. blue font on a blue background). Tickets will be opened to fix the issues but it takes way too long to fix them.
Aspetti positivi:
Integration with the channels. Automated processes and reports.
Aspetti negativi:
The software is old and clumsy. The template for the website is faulty.
Once upon a time.
Commenti: Started using this software when Ciirus started business. Initially, it was affordable, consistent, excellent customer service/response and more. Sadly, as the company grew over the years, the customer service decreased, the price continually went up, the more updates the more glitches there were. It was almost as if the little companies were no longer important to Ciirus because they were too busy working with the "big guys".
Aspetti positivi:
Once upon a time Ciirus had the best customer service and response rate. Once upon a time Ciirus focused on making a good, affordable software for the little guy. It was once a very good integrated reservation and accounting program for management companies.
Aspetti negativi:
Ciirus grew fast and furious and in the process, they forgot how important customer service was. They left the little management companies by the wayside. Add on features were all about he big companies only. Constant updates, monthly pricing increasing and lack of any consideration for those loyal customers who had been there since day one.
Easy to use & great customer support
Commenti: We have increased our portfolio of homes and sales revenue by using the Ciirus software
Aspetti positivi:
Really easy to use. Very simple and straightforward when producing owner statements. The support from the Ciirus team is first class. Very friendly and approachable. Also with Ciirus you have the added bonus of working with Love Rentals and they work very hard to get you good bookings. We are very happy with Ciirus.
Aspetti negativi:
It would be good if we could store documents related to the owner and have an email too build within Ciirus.
Ciirus
Aspetti positivi:
Since I have purchased Ciirus as our management software program my life has changed. The functionality and ease of use has made the maintenance of almost 90 properties quite manageable. The Ciirus team is always there with answers to my questions and they are constantly improving their services. I am very happy to have Ciirus on our team for our property management
Aspetti negativi:
Some issues with Airbnb that makes things difficult sometimes. Pricing is off from time to time. Homeaway and VRBO have been perfect however. It is not a breeze to get everything together in the beginning but once things are set it makes EVERYTHING easier.
Central Piece in our Operations
Commenti: Ciirus has been an important part of our operations. Besides its core functionalities are central for our company, our relationship with the whole team makes all the difference from the self-proclaimed major software packages competition out there. Thanks guys! Keep on rockin!!
Aspetti positivi:
Software has a vast amount of crucial features and it is useful in all aspects of our operations enabling all departments interact within the same environment.
Aspetti negativi:
It demands a significant learning curve to integrate the whole team into it.
The best system
Commenti: I used Ciirus since the beginning for my Company and I love it.
Aspetti positivi:
We don't use it integrated with others apps.
Aspetti negativi:
Super easy to use, friendly. Everybody from my company uses it.
Rent Sunny Florida Loves Ciirus
Aspetti positivi:
The training was wonderful with [SENSITIVE CONTENT HIDDEN].The support team responds quickly and always resolves the issue.[SENSITIVE CONTENT HIDDEN] helps stir us in the right direction at all times with whatever we need. The entire team is great to deal with.
Aspetti negativi:
I wish it was easier to connect with other channels.
Ciirus has helped me jump start my business
Commenti: Helped get a head start on my business
Aspetti positivi:
Customer Service is great, quick, and very helpful. Software is easy to navigate and use. Easy to find homes, add homes, features, descriptions, etc...
Aspetti negativi:
You need to pay or contact support for certain access. A little expensive when you have a lot of properties but they have options you can work with.
Best switch to a VR platform we ever made!
Commenti: We have used three different platforms for our company and never found a perfect fit for our business model until we used Ciirus. They have help expand our company, increase our rental revenue and introduce us to secondary revenue streams. Best decision we have ever made!
Aspetti positivi:
The ability to connect with other users to distribute properties.
Aspetti negativi:
The back end takes some getting use to.
Risposta di CiiRUS
8 anni fa
Thank you for your review! We appreciate your business and value you as a customer. Your review will help other vacation rental managers with their vetting process and assist us in making our software better!
Perfect Vacation and Management Software
Commenti:
CiiRUS is working perfect for our business. Our company uses CiiRUS since we start in this business and we never have any problem using CiiRUS.
The technical support and training team are always available to help us with our questions.
Aspetti positivi:
friendly system. easy to operate it.
Aspetti negativi:
no mac version Yet
Risposta di CiiRUS
8 anni fa
Thank you so much for your feedback and insight. We are glad to have you on board.
Ciirus Review
Commenti: This is probably the most difficult to use but it is great when you own many properties and need to change sales information to allow you to rent properties as a management system.
Aspetti positivi:
The system is easy to use and allows the management team to include all details needed when booking reservations.
Aspetti negativi:
It is a little hard to maneuver in the beginning but once you use it repeatedly you are able to find a flow.
Excellent top notch software and service!!!
Commenti: I have 2 vacation rental business/websites with Cirrus. They worked with me from the beginning to the end product with every step. The staff is very responsive and knowledgeable. I would highly recommend Ciirus for vacation rental software.
Aspetti positivi:
Easy to set up and learn. Very user friendly. Price point is very fair for the level of software. Always up to date.
Aspetti negativi:
None
Good services
Aspetti positivi:
excelent suppport when need easy to understand
Aspetti negativi:
do not work with mac system its not good
CiiRUS helps my business
Commenti: Ciirus is good to manage my listings.
Aspetti positivi:
The ability to sync to 25 channels with one time imput
Aspetti negativi:
It's a little difficult to navigate through.
Fantastic Company
Commenti: I have always had a first class service when I deal with any member of the Ciirus team , always very professional and ready to help.
Aspetti positivi:
Very easy to use
Aspetti negativi:
Nothing
