---
description: Scopri le funzionalità di Intercom, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro.
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title: Intercom - Prezzi, recensioni, informazioni - Capterra Italia 2026
---

Breadcrumb: [Home](/) > [Software per servizio clienti](/directory/22/customer-service/software) > [Intercom](/software/134347/intercom)

# Intercom

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> La prima piattaforma di messaggistica per i clienti del mondo pensata per la crescita aziendale.
> 
> Conclusione: valutazione di **4.5/5** stelle assegnate da 1132 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**.

-----

## Panoramica

### Chi utilizza Intercom?

Intercom vanta oltre 30.000 clienti paganti in tutto il mondo, comprese le aziende più grandi come New Relic, Sothebys e Shopify e più piccole come Airtable e Coda.

## Statistiche e valutazioni

| Parametro | Valutazione | Dettaglio |
| **Nel complesso** | **4.5/5** | 1132 Recensioni |
| Facilità d'uso | 4.4/5 | Sulla base delle recensioni complessive |
| Assistenza clienti | 4.3/5 | Sulla base delle recensioni complessive |
| Rapporto qualità-prezzo | 4.0/5 | Sulla base delle recensioni complessive |
| Funzionalità | 4.4/5 | Sulla base delle recensioni complessive |
| Percentuale di raccomandazione | 80% | (8/10 Lo consiglieresti?) |

## Informazioni sul fornitore

- **Azienda**: Intercom
- **Anno di fondazione**: 2011

## Contesto commerciale

- **Prezzo di partenza**: 39,00 USD
- **Modello tariffario**:  (Versione di prova gratuita (free trial))
- **Pubblico target**: Lavoratore autonomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+
- **Implementazione e piattaforme**: Cloud, SaaS, Web, Android (mobile), iPhone (mobile), iPad (mobile)
- **Lingue supportate**: arabo, ceco, cinese, cinese tradizionale, coreano, danese, ebraico, finlandese, francese, giapponese, indonesiano, inglese, italiano, norvegese, olandese, portoghese, russo, spagnolo, svedese, tedesco, turco, ungherese
- **Paesi disponibili**: Australia, Canada, Francia, Germania, Irlanda, Nuova Zelanda, Paesi Bassi, RAS di Hong Kong, Regno Unito, Singapore, Stati Uniti, Taiwan

## Funzionalità

- Accesso da dispositivi mobili
- Analisi dati della campagna
- Analisi visiva
- Automazione dei processi e dei flussi di lavoro
- Automazione del marketing
- Azioni innescate da eventi
- Catalog Management
- Chat in tempo reale per i consumatori
- Chat proattiva
- Chat/Messaggistica
- Cronologia clienti
- Elaborazione del linguaggio naturale
- Email Marketing
- Formazione tramite app
- Gestione contatti
- Gestione degli iscritti
- Gestione dei feedback
- Gestione dei sondaggi
- Gestione dell'esperienza del cliente
- Gestione della campagna
- Gestione della knowledge base
- Gestione della posta in arrivo
- Gestione delle conoscenze
- Gestione di incidenti
- Gestione utenti
- Guida contestuale
- IA/Machine learning
- Instradamento automatico
- Invio di SMS di massa
- Lead Qualification
- Live Chat
- Messaggistica bidirezionale
- Mobile Optimization
- Modelli personalizzabili
- Moduli personalizzabili
- Personalizzazione dei messaggi
- Portale self-service
- Programmazione della campagna
- Quadro della attività
- Raccolta dati multi-canale
- Riconoscimento della lingua
- Risposte automatizzate
- Segmentazione della clientela
- Sondaggi e feedback
- Storico delle trascrizioni/chat
- Struttura sondaggio CSAT
- Struttura sondaggio NPS
- Tracciabilità delle e-mail
- Tracciamento delle interazioni
- User Onboarding

... e altre 57 funzionalità

## Integrazioni (100 in totale)

- 24sessions
- Affogata
- Aircall
- Archbee
- AskNicely
- BHN Rewards
- Belel
- Bettermode
- Calendly
- Calixa
- Campaign Monitor by Marigold
- Canny
- ChargeDesk
- ClickUp
- ConvertFlow

... e altre 85 integrazioni

## Opzioni di supporto

- Email/Help desk
- FAQ/Forum
- Knowledge Base
- Chat

## Categoria

- [Software per servizio clienti](https://www.capterra.it/directory/22/customer-service/software)

## Categorie correlate

- [Software per servizio clienti](https://www.capterra.it/directory/22/customer-service/software)
- [Software per marketing automation](https://www.capterra.it/directory/6/marketing-automation/software)
- [Software per chat](https://www.capterra.it/directory/30797/live-chat/software)
- [Software di service desk](https://www.capterra.it/directory/31027/service-desk/software)
- [Software di lead generation](https://www.capterra.it/directory/30963/lead-generation/software)

## Alternative

1. [Freshdesk](https://www.capterra.it/software/124981/freshdesk) — 4.5/5 (3412 reviews)
2. [Salesforce Sales Cloud](https://www.capterra.it/software/61368/salesforce) — 4.4/5 (18771 reviews)
3. [Zendesk Suite](https://www.capterra.it/software/164283/zendesk) — 4.4/5 (4076 reviews)
4. [LiveAgent](https://www.capterra.it/software/102188/liveagent) — 4.7/5 (1758 reviews)
5. [LiveChat](https://www.capterra.it/software/62194/livechat) — 4.6/5 (1719 reviews)

## Recensioni

### "The best AI support assistant I ever used" — 5.0/5

> **K.M.** | *1 marzo 2026* | Intrattenimento | Tasso di raccomandazione: 9.0/10
> 
> **Vantaggi**: I really like how Fin understands questions quickly and gives accurate helpful answers. It feels like having an assistant that’s always available
> 
> **Inconvenienti**: Intercom Fin has difficulty handling very technical or uncommon questions. we still require a human to intervene

-----

### "Powerful customer communication platform" — 4.0/5

> **Marc** | *25 agosto 2025* | Software informatici | Tasso di raccomandazione: 8.0/10
> 
> **Vantaggi**: Without a doubt, what I like the most about INtercom is their AI agent called Fin. Fin can handle complex customer queries using natural language, significantly reducing the workload on support teams.
> 
> **Inconvenienti**: Intercom is expensive, especially for startups and small businesses. Their AI agent, Fin, charges about $0.99 per resolution, which adds up quickly at scale.
> 
> Intercom is a powerful customer communication platform with industry-leading automation and AI capabilities.

-----

### "Decent product function, needs added features." — 3.0/5

> **Carrie** | *14 gennaio 2026* | Software informatici | Tasso di raccomandazione: 2.0/10
> 
> **Vantaggi**: Intercom was easy to navigate from the end user standpoint, and it was easy overall to monitor from the WFM RTA perspective.
> 
> **Inconvenienti**: Intercom is limited in the Agent States.  For instance, an agent was either in a chat or away.  It was very difficult to calculate idle time without a status that is online - idle.  This makes calculating utilization statistics difficult.
> 
> Overall, my experience was okay.  I can't say that it was terrible, or very good.  The things that I needed from the WFM side to calculate efficiencies wasn't something they provided, but from my standpoint, they were responsive in many other ways.

-----

### "Offers customers a great and efficient support experience while saving our internal team countless hours" — 5.0/5

> **Matt** | *26 gennaio 2026* | Software informatici | Tasso di raccomandazione: 9.0/10
> 
> **Vantaggi**: Intercom does many things extremely well, but if I had to zero in on the two big ones for me, they are Help Center and Fin AI assistant. Both of these tools help thousands of our customers everyday without the need of staffing hundreds of support reps. We do have an excellent team of reps, but Intercom's Help Center and Fin AI take care of the most common customer interactions, so our reps have the bandwidth to engage with more complex customer issues.
> 
> **Inconvenienti**: I do wish Intercom's integration with Jira was a little more robust. It does send basic issue tracking data over, but some data points are missing, causing you to have to go hunt them down in Intercom instead of staying in Jira. I'm not sure if this limitation is on Intercom or on Jira though.
> 
> My current company was already using Intercom when I arrived 4 years ago. They had recently switched from Zendesk, and everyone told me how much better it was. After 4 years, it's easy to see why. They continued to innovate with features like Fin AI. I haven't seen anything else on the market that would fit our needs better than what Intercom is doing.

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### "Intercom is the best AI-first support platform." — 5.0/5

> **Rael** | *12 agosto 2025* | Servizi e tecnologie dell'informazione | Tasso di raccomandazione: 10.0/10
> 
> **Vantaggi**: I like Fin because it's easy to implement and improve, and it continues to evolve. Intercom's analytics are also quite good, and their CX score rating is a game-changer.
> 
> **Inconvenienti**: There's not a lot to dislike. I would love it if Intercom allowed replies to conversations to be scheduled. Our support team has established operating hours, and so if someone works outside of those hours, we don't want to give our customers the impression that we're available 24/7.
> 
> We've been using Intercom for roughly 3 years now, and although it hasn't been the smoothest ride, we're able to get the value for money with it. It's the best AI-first support platform available, and it looks like it will continue to remain so as development keeps going.

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## Link

- [Visualizza su Capterra](https://www.capterra.it/software/134347/intercom)

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