--- description: Scopri le funzionalità di Helprace, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Helprace - Prezzi, recensioni, informazioni - Capterra Italia 2026 --- Breadcrumb: [Home](/) > [Software per Help Desk](/directory/30008/help-desk/software) > [Helprace](/software/135036/helprace) # Helprace Canonical: https://www.capterra.it/software/135036/helprace Pagina: 1/2\ Avanti: [Pagina successiva](https://www.capterra.it/software/135036/helprace?page=2) > Funzionalità: regole per i casi, macro, SLA, azioni salvate, conflitto tra agenti, bozze, modifiche, integrazione e-mail, sistema di contatto con i clienti, creazione di report. > > Conclusione: valutazione di **4.7/5** stelle assegnate da 7 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**. ----- ## Panoramica ### Chi utilizza Helprace? Helprace è concepito per fornire soluzioni di servizio clienti a imprese piccole o emergenti che sono alla ricerca di un'opportunità per coinvolgere meglio i clienti. ## Statistiche e valutazioni | Parametro | Valutazione | Dettaglio | | **Nel complesso** | **4.7/5** | 7 Recensioni | | Facilità d'uso | 4.7/5 | Sulla base delle recensioni complessive | | Assistenza clienti | 4.3/5 | Sulla base delle recensioni complessive | | Rapporto qualità-prezzo | 4.0/5 | Sulla base delle recensioni complessive | | Funzionalità | 3.8/5 | Sulla base delle recensioni complessive | | Percentuale di raccomandazione | 80% | (8/10 Lo consiglieresti?) | ## Informazioni sul fornitore - **Azienda**: Helprace - **Anno di fondazione**: 2011 ## Contesto commerciale - **Prezzo di partenza**: 10,00 USD - **Modello tariffario**: (Versione gratuita disponibile) (Versione di prova gratuita (free trial)) - **Pubblico target**: Lavoratore autonomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementazione e piattaforme**: Cloud, SaaS, Web, Android (mobile), iPhone (mobile), iPad (mobile) - **Lingue supportate**: arabo, ceco, cinese, cinese tradizionale, coreano, danese, ebraico, finlandese, francese, giapponese, indonesiano, inglese, irlandese, italiano, norvegese, olandese, polacco, portoghese, russo, spagnolo, svedese, tedesco, thailandese, turco, ucraino, ungherese - **Paesi disponibili**: Australia, Brasile, Canada, Cina, Germania, Giappone, India, Messico, Regno Unito, Stati Uniti ## Funzionalità - Alerts/Escalation - Branding personalizzabile - CRM - Catalog Management - Comunicazione multi-canale - Controllo accessi/Autorizzazioni - Creazione di report/analisi - Database clienti - Discussions/Forums - Gestione dei contenuti - Gestione dei feedback - Gestione dei sondaggi - Gestione dei ticket di assistenza - Gestione del flusso di lavoro - Gestione dell'accordo sul livello di servizio (SLA) - Gestione dell'esperienza del cliente - Gestione della knowledge base - Gestione della posta elettronica - Gestione della posta in arrivo - Gestione delle attività - Gestione delle code - Gestione delle conoscenze - Gestione delle mansioni - Gestione di call center - Ideation - Instradamento automatico - Modelli personalizzabili - Moduli personalizzabili - Monitoraggio lamentele - Portale self-service - Prioritizzazione - Quadro della attività - Rendicontazione e analisi statistiche - Ricerca del testo completo - Sistema plurilingue - Sondaggi e feedback - Strumenti collaborativi - Third-Party Integrations ## Integrazioni (4 in totale) - Email Validation - Google Analytics 360 - Meta for Business - WordPress ## Opzioni di supporto - Email/Help desk - FAQ/Forum - Knowledge Base - Assistenza telefonica - Chat ## Categoria - [Software per Help Desk](https://www.capterra.it/directory/30008/help-desk/software) ## Categorie correlate - [Software per Help Desk](https://www.capterra.it/directory/30008/help-desk/software) - [Software per servizio clienti](https://www.capterra.it/directory/22/customer-service/software) - [Software di customer satisfaction](https://www.capterra.it/directory/30541/customer-satisfaction/software) - [Software per customer support](https://www.capterra.it/directory/32315/customer-support/software) - [Piattaforme per recensioni](https://www.capterra.it/directory/31024/review-management/software) ## Alternative 1. [Bitrix24](https://www.capterra.it/software/113540/bitrix24) — 4.2/5 (987 reviews) 2. [Zoho Desk](https://www.capterra.it/software/169505/zoho-desk) — 4.5/5 (2212 reviews) 3. [LiveAgent](https://www.capterra.it/software/102188/liveagent) — 4.7/5 (1758 reviews) 4. [Zendesk Suite](https://www.capterra.it/software/164283/zendesk) — 4.4/5 (4076 reviews) 5. [TeamSupport](https://www.capterra.it/software/87908/teamsupport) — 4.5/5 (848 reviews) ## Recensioni ### "Helprace makes our customers happy" — 5.0/5 > **Alex** | *26 dicembre 2015* | Internet > > **Vantaggi**: I really like the way Helprace seamlessly blends the help desk and the community. Some customer conversations deserve to be in the open and some need to be private. This doesn't only help deflect ticket numbers but it keeps our customers happy. > > **Inconvenienti**: I'd like to integrate Helprace with Slack because we all use it around the office and love it. > > As a software depeloper, I am happy with Helprace. I use the ticketing and community applications. I actually look forward to reading new ideas, questions, (and even issues) that are brought up by my users. It can be challenging to address everyone, but it's great that communication is transparent and visible to others who may have the same question. Another thing to note is that we moved straight from email, so the help desk was a breath of fresh air for my small support team of 4. I can see what everyone is doing, and get notified when the going gets tough and I need to intervene. With the help of internal notes, canned responses and tags, we can build a pool of great replies so that we can offer faster service later. This, coupled with the community shows our customers that we care about their business. We find that most customers will look into the community before asking a question. That way, if a customer gets their answer within a few seconds, they will feel that much more confident about the brand. Last but not least, I really like how the customer doesn't have to sign in to send a ticket or browse the community. Of course, if they'd like to join in on the conversation, they need to sign in, but social sign-in makes it super easy. I'd like the ability to integrate Helprace with Slack but I guess that's because we rely on it so much. ----- ### "Great feedback and support software" — 5.0/5 > **Piotr** | *21 luglio 2020* | Servizi e tecnologie dell'informazione | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: I love the integration of ticketing system, forum and ideas/feedback forum. > > **Inconvenienti**: There are some small UX issues but I can't remember any right now. > > We migrated fro UserVoice after they raised price 11 fold. We are a very satisfied customer since then. ----- ### "Terrible Software" — 4.0/5 > **Jacob** | *16 settembre 2018* | Vendita al dettaglio | Tasso di raccomandazione: 6.0/10 > > **Vantaggi**: I love that I can view my customer information all in one place within the customers tab > > **Inconvenienti**: I hate that I have to subscribe to different parts of the service just to have a complete software to support my customers. I cannot even get my customers to email me during the free trial let alone using it. The forums feature does not work for me, It's often slow when loading and the features suck. > > I have suggested many features to the Helprace team and the response always said is " We'll to take your request into consideration" They never ask you to elaborate further like any other company would and they never thank you ----- ### "Very effective and easy to use" — 5.0/5 > **Ken** | *10 maggio 2018* | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: cost effective and easy to use. very effective in giving customers a help and support platforms and services > > **Inconvenienti**: integration with other CSM or email services that are commonly used in the customer service industry > > great customer help portal with minimum efforts ----- ### "Helprace Gets the Job Done" — 4.0/5 > **Utente Verificato** | *2 febbraio 2019* | Servizi finanziari | Tasso di raccomandazione: 6.0/10 > > **Vantaggi**: Able to track all of your customers and interactions with customers in a single place. Also provides some visual insights into your communication, such as graphs and charts. > > **Inconvenienti**: Helprace is somewhat barebones as a software. I wish it would add more features, but it seems as though the company is reluctant to keep adding to the software. For the basic needs, however, Helprace suffices. > > Helprace is pretty basic and for lower-scale businesses, but ends up accomplishing the job when it comes to reaching out to and staying in contact with your customers. ----- Pagina: 1/2\ Avanti: [Pagina successiva](https://www.capterra.it/software/135036/helprace?page=2) ## Link - [Visualizza su Capterra](https://www.capterra.it/software/135036/helprace) ## Questa pagina è disponibile nelle seguenti lingue | Lingua | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | ----- ## Dati strutturati