Recensioni su Silvertrac Software

I have used Silvertrac for nearly a decade and am now currently using it for my own company.

Commenti: Ease of use reporting with GPS verification. One of the biggest deterrents for guards to report a problem is how much paperwork may be involved. With the app, you take a few pictures, write a note, and your report is complete.

Aspetti positivi:

The reporting information is top notch. I can access officer reports from any of my devices (phone, ipad, macbook, desktop). Reports can't be deleted or modified, this is like an accountability measure for clients and I think its very important. Use of the app is pretty easy for guards. I am a huge fan of the issue monitor, I like to see what everyone is up to from a bird's eye type view.

Aspetti negativi:

The setup for each property, its issues, tasks and user accounts can be a bit time consuming. I wish there was a faster way to create new users, for instance, being able to import en masse from an excel sheet. However, once setup, the software works like a charm.

The quality of service has diminished...

Commenti: Overall experience is good. But im starting to see and experience the decline in customer service. It used to be the main focus when I first started using the system early 2018.

Aspetti positivi:

The system itself is nice, could use some new features but overall we love the system and so do our clients... Customer service is good as well for the most part (not including sales).

Aspetti negativi:

Sales isnt so great. From what I hear they are extremely short handed. Ive been trying to get ahold of someone in sales for a week now. Tried calling the 888 number and it goes to voicemail saying no one is available. Sales team used to be the best, used to be responsive. Im unsure what happened. It's like once the company was sold to a bigger corporation the customer no longer mattered as much.

Overrated and underwhelming software

Commenti: It was what we needed for a while but we reorganized our company and needed more functionality and capabilities that the software lacks. The customer service was not the best. We found another software solution that excels in these ways and has more, all for less cost, amazingly.

Aspetti positivi:

The way guards could scan QR codes is nice. Makes our team into professional QR code scanners.

Aspetti negativi:

We called customer service and asked a question and they said “ok” and hung up. Then we called more with no answer. Email correspondence was also unprofessional and they did not communicate clearly or resolve issues clearly.

Very user friendly.

Commenti: I an very satisfied as a customer.

Aspetti positivi:

The App and software is very user friendly. As an administrator the real time tracking of officers at multiple properties comes in very handy. I am able to monitor security officer's productivity or lack of activity from any location. My Silvertrac account is set up to receive automated email notifications for certain high priority security issues that I entered into the Silvertrac system. This way I always know what's happening on all my properties. I can run user shift reports for individual security officers and daily activity reports per property. There are so many cool features regarding their software, that I easily learned by just playing around within the system.

Aspetti negativi:

I can't find too many cons using the app. As an administrator I am able to edit security officer reports. The original report is stored within the system in order to save the integrity of the original report. You are able to submit pictures and audio clips. Maybe down the road we will be able to attach video clips from body camera footage or cell phones.

You guys are great!

Commenti: The customer support, although I rarely need to use it, is on point. I always get an immediate response. The instructional videos are a huge help as well.

Aspetti positivi:

You guys crack me up! We appreciated having you at our conference this year. This video was excellent! Silvertrac is so simple to use. I was actually logging in when this window popped up. It takes me only a couple of minutes to run reports for my clients. The software is intuitive and easy to use. I never have issues with pulling data on my pc or collecting data from a mobile device. Silvertrac is simple, yet substantial. It has everything I need and is not intimidating to learn or navigate through. Great job!

Aspetti negativi:

I know that you all are working on more compatibility with Apple. We use these devices exclusively and it would be great to use the GPS tracking checkpoints instead of the QR codes.

Great Program! Could use a little improvement.

Commenti: Overall experience is good. It has made us aware of some issues. I wish there was a way to search for a specific person or reference previous events for our Officers. It would be nice if we had access to a trespasser database like the parking database which would let other officers know this person has already been trespassed.

Aspetti positivi:

I like the availability to get constant updates or have them sent to my email so I can check them on my time. I find this is a great feature, I get to decide which issues I need to know right away.

Aspetti negativi:

The bugs. I don't like how it has repeat offenders. I wish it was more consistent. I understand you run into a problem every now and then. My issue is with a bug we bring up, we are informed it is fixed and it shows up doing the same thing a couple of weeks or months later.

Awesome Software, Awesome Staff!

Commenti: Over extremely happy with the software I always tell potential clients that SilverTrac is my favorite tool that Vet-Sec uses! Greg is AMAZING!!! Always helpful and available when we need him the most!

Aspetti positivi:

What I like most about SilverTrac is the clean user-friendly interface! When I have to show a client or a potential client SilverTrac that is the first thing that they point out. We like how easy for them to get the information that they need.

Aspetti negativi:

At times I would like to see more ability to customize options, for example, if we only patrol a property 2 times a month there is no way to have a report send only when there is data available.

Terrible Service, Will Not answer phones when wanting to cancel

Commenti: Terrible- they will not return emails, and their accounting/billing phone number goes straight to voicemail.

Aspetti positivi:

Nothing- the user interface is terrible, buggy, and feels 2 decades out of sync with current tech.

Aspetti negativi:

Everything, this is bar none the worst item our company has paid for.

Shout out to [sensitive content hidden] "true asset to your company"

Commenti: [sensitive content hidden] called me up because I was having issues with the Silvertrac app. He took the time to diagnois my issue and assisted me in correcting the issue. Silvertrac is lucky to have an employee like [sensitive content hidden]. I feel he is a valueable asset and should be acknowledged for his hard work and dedication to assisting customers.[sensitive content hidden] you a very much appriciated.Regards,Vince

Aspetti positivi:

Reporting

Aspetti negativi:

Setting up the QR codes

Satisfactory

Aspetti positivi:

Voice recorder is a good function other than that no.

Aspetti negativi:

I work nights and take pictures of trespassers and homeless in dark areas. The camera with flash on and you still can't get a clear picture. The camera it's installed on takes good night shots, this does not take advantage of the camera functions on the phone . Keyboard way too small.

Disappointed

Aspetti positivi:

This app is very easy to sign up for and they have good functions but they'll never let you out they will continuously charge you even after you've made multiple attempts to cancel. I do not want the service anymore Please stop taking money out of my account

Aspetti negativi:

I can't cancel you guys even though it says cancel anytime if I needed you in the future I will be very reluctant to sign back up knowing that I will get charged multiple months after the request has been made and confirmed.

Log out too much

Aspetti positivi:

Ease of use with be able to select the correct incident type

Aspetti negativi:

It will log out the officer every 15 minsNo incident report option

Nothing else like it!

Commenti: Silvertrac is night and day compared to the traditional pen and paper reporting system, which does not allow for such critical documentation components as time and date stamped photos and checkpoint scan times, location, date, etc... The biggest benefit of Silvertrac is being notified of security, maintenance, and parking issues in real-time. This allows for our client's to respond in a timely fashion to any urgent issues.

Aspetti positivi:

Silvertrac has dramatically changed the way we operate as a security company. Silvertrac allows us to have a direct insight into all of our guard's activity and ensure our quality of service is being executed each and every day. Since partnering with Silvertrac our business has expanded year after year. This is due to our client's being impressed by the sophistication and documentation capabilities of Silvertrac's reporting software. Further, the ability for our guard's to scan checkpoints ensures all 'hotspots' of the property are being thoroughly patrolled and secured. The notes section for each property has also cut down on training time, as all important notices, areas of interest, policies, rules, procedures, etc... are readily​ available to all new team members.

Aspetti negativi:

Not a severe issue... depending on your preference but as an Apple consumer, their Apple version could use some updates. Their Andriod version is seamless and responsive. Luckily, all of our work phones are Andriod.

It has been a force multiplier and has helped our company grow

Commenti: Over all the software has been a force multiplier and has brought a platform to make our company the most valued, efficient and productive to our customers.

Aspetti positivi:

The ease of implementation (It took less than a week for our employees to become proficient) and the overall accountability features the software has built into it. It makes it easy to identify those employees who go above and beyond and those those who put your customers and contracts at risk. The flexibility to engage and inform our customers of our services, which has substantially increased our company's value to them.

Aspetti negativi:

The administrative side of this product can only be accessed through the internet, while the field operations are run through a cell phone application. I would like to see a Silvertrac app that could facilitate administrative functions with the same ease and flexibility as the field operations app.

I enjoy the features and the ease of use.

Commenti: Guard tracking and client notifications

Aspetti positivi:

I like the customizable features with regards to the property setup. I like the ease of setting up new properties.

Aspetti negativi:

I dont like that the officers are able to go into the barcode scanner app and can log a checkpoint scan from the scanners history. I dont like that the timeclock dialogue box pops up every time you log in. We do not use that feature. I do not like how the devices are not easily identified under device management. When trying to determine which device i need to activate and or deactivate.

Excellent program and even better customer service.

Aspetti positivi:

The ease of customizing your report categories, patrol (parking violations), GPS to monitor officers, and the over all ease of using the program. A must if you're just getting started or are looking to switch.

Aspetti negativi:

I don't have any cons. [SENSITIVE CONTENT HIDDEN] has helped me with any issues (usually is my oversite or fault) or concerns.

Highly Recommended for use in the Security Industry

Aspetti positivi:

This software replaced our old archaic way of tracking and reporting incidents to clients. The setup and implementation was very easy, and the transition went smoothly. The software is user friendly, and the customer service is excellent.

Aspetti negativi:

I would love it if Silvertrac was able to route map for my patrol officers.

Silvertrac has definitely helped us with customer retention and employee accountability.

Commenti: see survey responses

Aspetti positivi:

The best thing that Silvertrac has done for us is RETAIN CUSTOMERS. The GPS tracking and timestamped photos has definitely built credibility into our services. Also, makes it easy to verify "lone officer" posts with photos, timestamping, and GPS tracking reports. And, the ease of use and easy to train new personnel on the system. Within a few minutes any employee who uses a mobile device can learn Silvertrac in a few short training minutes. There are more pros, but these are my top 3. We cannot see our business without it!

Aspetti negativi:

It's not a deal breaker, but some upgrades or updates are not as quick as would like to see - especially the device maintenance. If you have more than a couple of devices, the system makes device management a bit nightmarish when trying to figure out which devices to activate and de-activate - this has been my only pet peeve with the system in over a year - and we still cannot give a user defined name to each device for easy and quick identification.

ACT/Silvertrac review.

Commenti: Everyone a Silvertrac has always listened to our needs and worked to develop a product that fits them all. It's not always a quick fix but they keep me updated on the process. Keep up the good work!
Tell the support team representative to talk slower.

Aspetti positivi:

I like that Silvertrac can be customized to each of our properties and customer needs. Automatic reports and immediate notifications are key to a lot our our customers. The directed tours were well received and help insure everything is checked. The new pass-down option is perfect for communicating with field officers.

Aspetti negativi:

I'd like to see a form type Incident Report the officer can complete in the field.

Officer tracking system

Commenti: works very well with our sites and employees

Aspetti positivi:

allows for multiple functions to manage personnel and locations

Aspetti negativi:

amount of time to put information in (not a dig against Silvertrac)

Future of Reporting

Commenti: Overall - Silvertrac had greatly improved our efficiency and has made us a better company.

Aspetti positivi:

This software allows us to do away with paper reports. Reports are generated and sent automatically to our clients. This software allows pictures to be taken and inserted into reports. This software allows GPS tracking of our employees.

Aspetti negativi:

Automatic reports are not easily delivered. Clients must often add permissions via their IT departments. Clients get frustrated and end up not reading the reports. The method of tracking licenses is cumbersome and inefficient.

Isle of Capri Silvertrac Review

Commenti: We are able to show that Security patrols are being completed. Pictures can be taken of certain areas to show a timeline for review if there is an issue with a particular area such as vending areas. If there is evidence of a break in of the machines we can review back through the previous pictures taken to narrow down the timeline for review.
The customer support was exceptional, even for someone who probably asked some pretty stupid questions. When I was unable to grasp one aspect of the set up, I was able to give them the information and they set it up for me.

Aspetti positivi:

The ability to take pictures of an area, to write notes about issues found and the instructions directing the Officer to what they should do as well as the location of the next checkpoint. Routes can be changed without the worry of whether everyone is notified. Whoever is assigned follows the directions on the device.

Aspetti negativi:

There isn't anything that I can think of.

Not User Friendly for Operational Supervisor

Commenti: The Silvertrac Software / Program is clearly not designed to support Operational Supervisors.
It is probably very helpful for HR / Timekeepers/Other Administrative Support Positions.
It is nearly useless because of its lack of User Friendly Functions as an Operational Scheduling Tool.

Aspetti positivi:

It mostly keeps track of members time.

Aspetti negativi:

You rely on Remote On Line training which is not helpful or effective for everyone. Providing In Person Training for the individuals that use the system would be helpful.

Review

Aspetti positivi:

Parking and Reports on one platform. GPS verification. Ability to customize.

Aspetti negativi:

Field Users cannot see previous reports, view photos, or search issues. For example, the field user cannot search to see if a transient had been previously contacted. No way for the field user to add photos from the phone and only allows photos from inside the app. Back Office: Supervisor reviews of reports before they are submitted to the client. When we make changes the client can see those changes when they read their auto reports. Also, If a report was completed under the wrong property there is no way to change the property to the correct one. Also, would be nice to have a simpler way to switch between clients. Btw, I have so many more suggestions. I am willing to work with you if you are serious about making changes.

Silvertrac

Commenti: Very great, [SENSITIVE CONTENT HIDDEN] is always there to help with any questions

Aspetti positivi:

The ease of use is the best part. Also the customer service is awesome.

Aspetti negativi:

Theres nothing that I don't like. I think a lot more needs to be added/adjust. Ex: Instead of having the minimum issue alerts per hour, we should be able to adjust the time to half an hour etc. If I'm a guard and want to go to sleep I hit the minimum issue requirements at the top of the our and the bottom of the next hour and I would be ok to go sleep. On the ops side we are looking at so many locations that it would be difficult for us to catch that and keep track of it