--- description: Scopri le funzionalità di Usersnap, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Usersnap - Prezzi, recensioni, informazioni - Capterra Italia 2026 --- Breadcrumb: [Home](/) > [Software per bug tracking](/directory/30090/bug-tracking/software) > [Usersnap](/software/135579/usersnap) # Usersnap Canonical: https://www.capterra.it/software/135579/usersnap Pagina: 1/3\ Avanti: [Pagina successiva](https://www.capterra.it/software/135579/usersnap?page=2) > Raccogli feedback e bug nel tuo browser. Ottieni una comunicazione senza problemi tra i tuoi sviluppatori e i tuoi utenti. Rendi il feedback importante. > > Conclusione: valutazione di **4.8/5** stelle assegnate da 48 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**. ----- ## Panoramica ### Chi utilizza Usersnap? Usersnap viene utilizzato da piccole start-up tecnologiche e da grandi aziende di software (come Facebook, Google e Microsoft). I suoi clienti spaziano dall'e-commerce, al fintech, ai viaggi online, alle strutture governative online. ## Statistiche e valutazioni | Parametro | Valutazione | Dettaglio | | **Nel complesso** | **4.8/5** | 48 Recensioni | | Facilità d'uso | 4.8/5 | Sulla base delle recensioni complessive | | Assistenza clienti | 4.9/5 | Sulla base delle recensioni complessive | | Rapporto qualità-prezzo | 4.5/5 | Sulla base delle recensioni complessive | | Funzionalità | 4.6/5 | Sulla base delle recensioni complessive | | Percentuale di raccomandazione | 90% | (9/10 Lo consiglieresti?) | ## Informazioni sul fornitore - **Azienda**: Usersnap - **Area geografica**: Linz, Austria - **Anno di fondazione**: 2013 ## Contesto commerciale - **Modello tariffario**: (Versione di prova gratuita (free trial)) - **Pubblico target**: Lavoratore autonomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementazione e piattaforme**: Cloud, SaaS, Web - **Lingue supportate**: ceco, coreano, croato, francese, giapponese, inglese, italiano, spagnolo, tedesco, turco, ungherese - **Paesi disponibili**: Australia, Austria, Brasile, Canada, Cina, Germania, Giappone, India, Messico, Regno Unito, Stati Uniti ## Funzionalità - Analisi delle sensazioni - Creazione di report/analisi - Dashboard - Feedback costanti - Gestione dei biglietti - Gestione dei feedback - Gestione dei progetti - Gestione dei sondaggi - Gestione del flusso di lavoro - Gestione delle attività - Gestione delle mansioni - Gestione delle risposte - Gestione di feedback negativi - Libreria di domande - Modelli personalizzabili - Portale self-service - Raccolta dati multi-canale - Rendicontazione e analisi statistiche - Richiesta di revisione - Rilevamento di problemi - Sondaggi e feedback - Struttura sondaggio NPS - Tracciato di controllo - Visualizzazione di dati ## Integrazioni (34 in totale) - ActiveCollab - Aha\! - Airtable - Asana - Axosoft - Basecamp - Businessmap - ClickUp - Drupal - Evernote Teams - GitHub - GitLab - Google Analytics 360 - Intercom - JIRA Service Management ... e altre 19 integrazioni ## Opzioni di supporto - Email/Help desk - FAQ/Forum - Knowledge Base - Assistenza diretta 24 ore su 24 - Chat ## Categoria - [Software per bug tracking](https://www.capterra.it/directory/30090/bug-tracking/software) ## Categorie correlate - [Software per bug tracking](https://www.capterra.it/directory/30090/bug-tracking/software) - [Software per la risoluzione delle problematiche](https://www.capterra.it/directory/30675/issue-tracking/software) - [Software per feedback a 360°](https://www.capterra.it/directory/30666/360-degree-feedback/software) - [Software per la Customer Experience](https://www.capterra.it/directory/30671/customer-experience/software) - [Piattaforme per recensioni](https://www.capterra.it/directory/31024/review-management/software) ## Alternative 1. [Trustpilot](https://www.capterra.it/software/169618/trustpilot) — 4.5/5 (1202 reviews) 2. [Birdeye](https://www.capterra.it/software/152997/birdeye) — 4.7/5 (703 reviews) 3. [eShoppingAdvisor](https://www.capterra.it/software/1066492/eshoppingadvisor) — 5.0/5 (20 reviews) 4. [Swell](https://www.capterra.it/software/172802/swell) — 4.6/5 (356 reviews) 5. [Weave](https://www.capterra.it/software/141842/weave) — 4.3/5 (668 reviews) ## Recensioni ### "Give your users a voice" — 5.0/5 > **Bernhard** | *10 dicembre 2018* | Internet | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: When I showed Usersnap to our content creators, they did know how to use it right away. Quality of reported issues is much higher. This enables the dev team to resolve issues faster. Integration in our toolchain (Gitlab, Slack, Jira) is flawless. > > **Inconvenienti**: A free tier would be nice. Although I would find myself upgrading real soon, as constant improvements and customer support are very good. > > Usersnap brings users and developers together by removing the language barrier. Reporting a issue right from the users browser with visual clues and stack trace is a game changer. We also like to use Usersnap heavily in the quality assurance phase. ----- ### "Great price-quality" — 4.0/5 > **Utente Verificato** | *18 gennaio 2021* | Software informatici | Tasso di raccomandazione: 9.0/10 > > **Vantaggi**: Easy to use through its browser extension as well as by installing it. A valuable tool to keep all the product feedback together > > **Inconvenienti**: Multiple attachments, analytics tools, customization options, multiple screenshots, user based inboxes > > So far so good, great quality for the price you pay. ----- ### "Usersnap is a tidy option for QA & UX reporting on websites but lacks features & competitive pricing" — 4.0/5 > **Utente Verificato** | *29 marzo 2019* | Servizi e tecnologie dell'informazione | Tasso di raccomandazione: 5.0/10 > > **Vantaggi**: I appreciated the tidy little on screen reporting widget that Usersnap Classic offers. The annotation tools, and label syncing with Jira is great. > > **Inconvenienti**: When reporting issues or suggestions, the uploading of screenshots is slower than you'd like for power users. The Usersnap classic widget is neat, but the options for adjusting it to suit your projects are limited. You'll also find yourself limited when it comes to pricing and projects. The basic plans are fairly pricey and limited to running just a few projects at a time. This might be suitable for teams working on one or two in house websites, but doesn't work for web agencies with lots of clients. > > I've trialed Usersnap two times now to consider it for use with our team, first within the full Usersnap reporting and reviewing ecosystem, and later as a reporting tool for Jira. The tool seems neat for basic purposes, but is fairly limited and pricey for large teams working on multiple projects. ----- ### "Good tool for reporting bugs" — 4.0/5 > **Cristian** | *29 luglio 2020* | Logistica e catena di approvvigionamento | Tasso di raccomandazione: 8.0/10 > > **Vantaggi**: I like the possibility to add images to the ticket and also that i'm able to reply to a user directly via email. Also the organizing of a tickets is well thought, being able to get a ticket on your name and label it. > > **Inconvenienti**: Some images are not shown correctly. For example, some buttons appear to be broken or some fields from our software look different. This lead to some miscommunication, so it would be nice to printscreen an instance without distorting it. > > Overall experience so far is good, i can recommend this tool as a professional one. ----- ### "EXCELLENT in every way\! 💕" — 5.0/5 > **Nicole** | *24 aprile 2021* | Software informatici | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: - Integrations with other apps - Video recording - Smooth, clean user experience while reporting - Easy to install and learn - Excellent customer service :) > > **Inconvenienti**: Honestly, it's expensive just to use the integrations as a feature. I need this though, but I hope they'll consider connecting with their users on value and possibly adjust pricing in the future. It's tough to get feature/value accurate though, so I get it\! > > I was searching for a solution to a major problem for a small business looking to totally upgrade its website: how to report and manage bugs and issues. Usersnap is an exceptional and highly user-friendly solution to this issue. Users can identify and report issues right on the page, accompanied by either a screenshot or even a VIDEO\! (this is undoubtedly one of the best features) My other favorite feature is the INTEGRATIONS. I use Usersnap alongside Trello to automatically add reported issues to a board for organization and prioritization, then hopefully fixing. 😅 The app is maintained by a kind, attentive team that cares about their users. Take advantage of this and connect with them about what you need. They'll take care of you. Anyone who uses lots of apps knows how crucial this relationship can be. Overall, this app is a powerful solution to a common need. And it does it \*well\* 😊 ----- Pagina: 1/3\ Avanti: [Pagina successiva](https://www.capterra.it/software/135579/usersnap?page=2) ## Link - [Visualizza su Capterra](https://www.capterra.it/software/135579/usersnap) ## Questa pagina è disponibile nelle seguenti lingue | Lingua | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Dati strutturati