Recensioni su VICIdial

recensione

Aspetti positivi:

semplice da utilizzare, ha diverse varianti

Aspetti negativi:

crea problemi troppo spesso, poco fluido

Amazing software for outbound calling

Commenti: It's an inexpensive solution which allows complete management of any outbound campaign. It's fully customizable which makes it really appealing, you can have different campaigns and different strategies to call. If you don't have too much money to invest, this is your best choice.

Aspetti positivi:

I was looking for an inexpensive solution for a 400 seat call center and I ran into vicidial, it's very easy to use and you can tailor it to your company needs, it's also open source which allows you to add really helpful features. It has all you need for outbound, reporting, tools, dialer, user management, just the best.

Aspetti negativi:

I would say the installation, was a bit hard mainly on the telco side but that would be its only flaw.

It's Great for a Starter Dialer, if you are making only outbound autodial calls

Commenti: It did just what it was supposed to do, and not too much over that. Not much customization, very, very basic dialer platform. But it was okay for just starting out. You can spend as much or as little as you want on the budget, as you pay per minutes.

Aspetti positivi:

I've used this software with a few different businesses that I have worked for, it is great for a starter dialer, cheap to set up, and very basic. It gets the job done for an outbound autodialer. Loading lead lists was easy as well.

Aspetti negativi:

It can get expensive, as you pay for minutes. Customer support is pretty much non-existent. Overall, great for a start-up but not something you would want to use long term.

Pretty good software to start a contact center!

Commenti: Good software to start a contact center business, with ups and downs, weaknesses that affect growth and force you to move to other more complete software,

Aspetti positivi:

Really easy to implement and run, Light and open to be used in any operating system.

Aspetti negativi:

Reporting and analytics are too weak, They should be better to be able to have accurate data and work with the teams and obtain better performance.

ViciDial is our dialer of choice for good reason: it's incredibly powerful and is a great value

Commenti: I've built a great business over the past few years, and ViciDial is the foundation of my business.

Aspetti positivi:

customer service is fantastic. there's rarely a wait for help, almost every time a human picks up the phone right away -- a very experienced and helpful human, at that! I've attended the in-person training at Vici HQ in Tampa and had a great time learning the ins and outs of the software, as well as meeting the very friendly and helpful staff. Love those guys!

Aspetti negativi:

ViciDial takes time to learn, and takes much longer to master -- but that's only because it's so powerful and has so many features. Some people remark that the interface is ugly or not user-friendly, but I disagree -- I prefer less bells & whistles & icons & emojis, prefer a thin interface with more functionality.

Very good dialer system

Commenti: In general, it works for your purpose, which is to generate a flow of outgoing calls and increase the efficiency of users.

Aspetti positivi:

This app is a very effective dialer for virtual or local call centers, it allows you to load the call list directly to the queue, and they will be assigned according to the campaign that each connected user has in their profile.

Aspetti negativi:

Probably one of the problems with this app is its interface, it is very rudimentary, it seems more a tool from when the internet started, and html was the only language to design web pages. Another problem that it generates is with cookies, sometimes it does not connect since the browser is hung with previous cookies.

Review of the usage of VICIdial

Commenti: I'm able to make separate IDs for all my virtual calling agents, and I'm able to track all their calls with time stamp as well as their call recordings, I'm also able to see the number of hours they were logged in and the whole activity during that time.

Aspetti positivi:

This is a superb software, I like the auto calling system as well and the manual dialing where I just have to upload the data file and keep dialing each number just with a click.

Aspetti negativi:

This software worked perfect for me, didn't give me trouble, so I don't have anything to mention here.

11 years in IT, six in team management, currently Director of IT at large insurance call center

Commenti: Highly customizable and very reliable software, it just works!

Aspetti positivi:

We have requested and implemented numerous customizations to our ViCi system from routing, reports to the agent interface. The ViCi team is always available for support and general questions when I may need further insight regarding modules and settings. The class in St. Petersburg is a must if you want to really know the system from an administrator's role and you will get to know the team that built the ViCidial system.

Aspetti negativi:

I wish the class was 5 days long and had more about the Asterisk system that ViCi uses. Other than that I have no issues with the ViCi software.

Best open source dialer!

Commenti: Call center with over 300 agents working very well.

Aspetti positivi:

Easy to understand and easy to use and follow, with linux as base OS you can edit the conf files as you wish. Very complete dialer for any needs. just a few steps and minutes for installation. The deployment is very fast. No time wasted. You can find forums online to solve any issue or the Vicidial support has a very higth response timing.

Aspetti negativi:

So far so good. no problem after all. Integrations with many CRM is a plus.

Excellent Software - Many Great Features

Commenti: it assisted our business to go paperless, we are now fully automated and makes the business easier to manage.

Aspetti positivi:

The ability to manage blended call centers - leads analysis & reporting. i also like the ability to manage data efficiently

Aspetti negativi:

the setup of the menus could be more easily placed & every-time there's an upgrade it could be useful to change the look of the software

I've been working with VICIDial for 10 yeas. Hundreds of callcenters on current support.

Aspetti positivi:

VICIDial's biggest advantage isn't it's free, It's OPEN SOURCE. This software allows deep integration with 3rd party system while keep performance from small to large callcenters.

Aspetti negativi:

Every middle/big callcenter based on VICIDial should know that is mandatory to have specialized support from well trained person.

The Future of the Call Center Industry

Commenti: VICIdial has, over years of constant and thoughtful development, established itself as the Microsoft Office equivalent of call centers. I see it everywhere. A quick overview: VICIdial lives on a server, and is displayed to your sales agents via their web browser. They run a small (usually free) soft phone on their computer with a headset, and when they log in to VICIdial, their soft phone rings, they answer the call, and begin their work. A bit more detail: Because the software suite is open source and free for anyone to download, use, and modify, I've seen (and personally created) customized solutions that do everything from accept orders from a 3-rd party sales website to literally delivering room service orders using robots (really!). VICIdial scales from single servers with small call teams, to clusters of dozens of servers and hundreds of agents. If you're paying for a proprietary solution, you're probably doing it wrong. I get calls from call center owners looking to switch to VICIdial constantly. Do yourself a favor and take a hard look at the VICIdial Call Center Suite.

Aspetti positivi:

VICIdial is free, open-source, and regularly updated by a dedicated core team of experienced software developers. It works very well, and when properly configured is extremely reliable and robust business software.

Aspetti negativi:

VICIdial has been in development for many years, adding many (many!) features which can overwhelm call center managers new to VICIdial.

The Only OpenSource Dialer that works and is well supported. Saved so much money!

Commenti: We had a proprietary (dialogic based) PBX called Televantage and the Owner did not want to renew that (very expensive) lease. Although Televantage had an add-on for "dialer", the entire system was seriously expensive. Vicidial does not require proprietary hardware, although it is based on Asterisk and will use any compatible VOIP hardware. It is capable of running a small one or two person operation, mid-range 25-50 person Call Centers ... and ultimately can be "clustered" to manage virtually unlimited users. Although we've never gone over 150. LOL

Aspetti positivi:

Free. Easy to install with an .iso installer. Powerful. Expandable. Ongoing development. php/MySQL based so it can be integrated with almost anything. Easily transferred from server to server with a database backup/restore, an update script and possibly a couple configuration file changes.

Aspetti negativi:

Too Complex for some users (like Chess, it CAN be played by simple rules, but when you're in competition those rules suddenly don't seem so simple, LOL). Not pretty. The interface is only for employees, but it has so many layers that upgrading the visual interface is ... unlikely. Will not run in a virtualized environment for more than 1 or 2 users, you can only use Virtualization for testing/development purposes.

Very stable and active platform

Aspetti positivi:

Stable: I've been a VICIdial admin for a seven server cluster for about four years now. Hopefully I didn't jinx myself - but zero days of down time in that entire time frame. If I had to sum up ANY downtime in hours, I'd ballpark less than 30 MINUTES per month TOTAL (95% floor manager/agent) errors (SQL typo, running lists empty, bad listmix status choice). This is a small operation, 20-40 agents, blend of inbound/outbound, 150,000 calls/day, running 5-6 days per week, 8hrs per day.

Aspetti negativi:

I've had to think on this section for quite a while. Very hard to fault a free and open platform, what can you expect for free?? If you're willing to sit down, read and learn, it's a great platform, community and product. Maybe the paid manuals could be updated more frequently - even a stretch to be a con... It would be nice if there was a newbie section for an admin with no *nix skillset, trying to think of what would make starting out a little easier for some. Then again, if you can't google and figure out 98% of the stuff yourself, probably chose the wrong job.

Reliable, scalable, open source and packed with features for almost any use case scenario.

Aspetti positivi:

You can scale it in a pinch, if needed, and can integrate it with any external systems via its HTTP API. It has a rich variety of features, making it suitable for use in any type of call centres, being those inbound or outbound. It has all the required reports needed to successfuly run a call centre operation. It has a very detailed documentation for managers and agents. They offer a free and paid version of their manuals, the difference being the paid version having color and helpful images. It allows call centre managers to have a high grade of control over the agents, monitoring their activity since the time they log in until the end of the day. It is based on known technologies (LAMP, Asterisk), so it is fully customizable according to the customer needs. The community is vibrant, active and helpful. If you find an issue, is guaranteed the forum will have the answer. Also, the main developers are reachable in case you have a more specific need or want to pay for a feature to be implemented. For critical call centre services, it is very easy to integrate it with existing High Availability solutions (HAProxy). They have clear guidelines respecting the hardware needed to implement the solution. And please, before doing anything, read the manual.

Aspetti negativi:

Some parts of the system (the agent interface, specifically) are very difficult to customize, by its nature (lot of AJAX, HTML/Javascript/CSS/PHP in one big file). Although helpful, the presentation of almost all reports are a bit crude, being in raw text format (but the developers are rapidly enhancing those).

VICIdial Review

Commenti: The Sales and setup process were very good. The support team was very professional and helpful to get our system setup and working in spite of some challenges. The functionality of the platform is robust. There are certainly settings for just about everything...which at times takes experience to thoroughly understand, and in some cases, help to get figured out. While we have had success with some service issues, we have also had some moments that were frustrating. Our initial assumption is that the service model using credits may be in part to blame. We don't know when our credits are running low and it is frustrating when we are in an emergency situation because something isn't working and the response we get is "sorry - we can't help you because you are out of credits"). Again - we may shoulder some of that in not fully understanding or managing expectations, but having a debit card on file or a monthly auto-ACH payment would seem to be a much better option in our opinion.

Aspetti positivi:

a very robust set of functionality features.

Aspetti negativi:

Not extremely intuitive. Functionality is a blessing, and at times, a curse. There is much to learn and figure out and the customer service model has not been ideal in our experience. There are times when it has been good and times it has seemed awful...wondering if the negative experiences are due to the nature of the model (i.e. "we can't help you because you are out of credits")

Vicidial Software Review

Commenti: The businesses that we serve have very unique calling and workflow/process issues that are unparalleled in the industry. Vicidial has helped us tackle these issues and DRAMATICALLY improve call center process and performance. We've increased calls by over 200% and revenues by almost as much.

Aspetti positivi:

-Sheer functionality. Vicidial has just about every feature and function that you could desire in a call center system right out-of-the-box. -Customizations. Vicidial engineers are, hands-down, the most experienced and brightest in the industry - and I have yet to see a unique problem that we threw at them that they could not solve. -Reliability and ease-of-use. The system is rock-solid, easy-to-use and easy to scale.

Aspetti negativi:

I really have no complaints - at all. I am a huge fan of the software and the service that this organization provides. I only wish we could clone rep. and his brilliant mind. :)

Call Center Software That Simply Can't Be Beat!

Commenti: We have been implementing Vicidial in our clients environment for the past 10+ years and have always been amazed at how customizable it is as well as how easily it scales. It has grown into an enterprise grade product with all of the features you can imagine. Couple this with a great CRM system and you have everything you'll need and much more to manage your call center. Due to its customization and feature set, its not for the faint of heart, but with the team of experts supporting the product you will find that there is nothing else that even comes close to its value and stability.

Aspetti positivi:

It does everything you can imagine and is very extensible and coder friendly.

Aspetti negativi:

No real cons for me but newer users may feel a bit overwhelmed with the settings so maybe a wizard interface or something to hide advanced settings so that setup can be quicker and easier to understand. At the end of the day, if you read the manuals, you will be on your way to a working system in no time.

Best Open Source Solution for Call Centers

Commenti: I have been working with Vicidial for the last 8 years, unlike any other Open Source projects, Vicidial is in constant development, new features very often, svn update several times per week, major releases almost once per year. This is a project i have seen evolve into a big, robust and reliable solutions for Call Centers, it will provide the functionality that any Call Center will require and the reports that any manager will need. One of the best features that i love i that is so easy to integrate a custom development, it provides an API, Event Based Triggers and if it not enough you have access to the database to create your own scripts and reports and it will provide an easy way place the link on your admin panel. Hands down, this is the best open source solution for call centers.

Aspetti positivi:

Very active project New features very often Very Stable Easy to scale Easy to integrate with other projects

Aspetti negativi:

Eye candy, is not the prettiest GUI. UX can also have improvements.

The ultimate selection for call center solution

Commenti: Since I have started using vicidial, its changed my career path . So many deployment i have made in last 12 years as per my company need. 550 seats with cluster setup for out and in bound was a best achievement in my carrier. API based dynamic IVR has minimized human interaction in our services.

Aspetti positivi:

Most useful feature is IVR with API and the survey feature. Report feature is very strong, nothing missed. Finally the web phone feature that's solved millions of issues. This is the only platform, what I need that can be implement or integrate, very impressive.

Aspetti negativi:

Now a days everything we want to do using mobile phones, hence android app is required for agents.

I'm very happy with Vicidial! There isn't a better solution for your needs for outbound or inbound

Commenti: We practically run our entire business from this software.

Aspetti positivi:

Some of the best things about Vicidial is that the features that you really want are probably already designed and setup. When you think of a feature that you would like created have and propose those changes to them they are quick to respond with a very fair offer to set up the changes you want for your system.

Aspetti negativi:

Because it's such a great product, there are a lot of people trying to use vicidial with a different brand, or their own spin-off of vicidial. We were with one such company for a few months and had so many issues with them. Once I talked with the real Vicidial Group it was a night and day difference.

Best call center software company for SMBs

Commenti: We have been offering Vicidial based call-center solutions to numerous companies for the last decade. It is a highly scalable, economical and user-friendly software that we recommend for all types of small to mid sized call center and telemarketing companies. The software has continuously evolved greatly since its conception over a decade ago. The Vicidial Group has been adding numerous features which help call centers a dialing platform that is stable, robust and results-driven. We have worked directly with The Vicidial Group on a few instances and have found their technical support to be highly effective.

Aspetti positivi:

Easy to download and install, free to use, highly customizable

Aspetti negativi:

Paid support can get expensive. There are some sales related reports which would be nice to have.

Excellent and creates efficiency

Aspetti positivi:

Ability to dial large number of clients simultaneously. Easy to load and manage data. Reporting tools are comprehensive. API connectivity works well. Low load on hardware as well.

Aspetti negativi:

Agent features are limited unless you spend a ton of money on development. The HUGE issue we have is the callback functionality. It's not automated at all. It would create a huge increase in conversion if an agent could set a callback and the system would dial it automatically at the time set or if the agent was on a call already at that time it would be the very next dial they had. Vicidial is a great dialer but could be an amazing CRM as well.

ASterisk PBX/Dialer Consultant

Commenti: I have been using Asterisk since 2008. I got into it so much that I branched out into focusing on PBX administration. I previously did networking, system administration, basic programming and database management. Now I focus on providing PBX and dialer consultancy/support to small call centres.
Asterisk provides a cost effective platform for small to medium size organizations. It is my flg ship solution and I owe my introduction to Asterisk to the current career path that I am on. Glory to God!

Aspetti positivi:

It's cost effectiveness, and it flexibility.

Aspetti negativi:

The support can be challenging for hard to solve issues. But nothing a little research can't handle. There are some gray areas nonetheless where portability of features and applications are involved.

VICIdial Review

Commenti: We have downsized considerably over the past few years, at one time we had close to 20 servers, all managed internally. VICIdial answers their phones, [SENSITIVE CONTENT HIDDEN] are the best assisting when I have build issues and escalation to engineers [SENSITIVE CONTENT HIDDEN] is always seamless.

Aspetti positivi:

We have been using VICIdial for many years. Vici service support and engineers are always accessible to solve issues, the program is solid, build the campaigns and let it dial.

Aspetti negativi:

Anytime we have had any issues they have always been resolved in a timely manner.