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Informazioni su C2 ATOM

C2 ATOM is a powerful online IT service management software, fully customizable to your operational performance enhancement needs.

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Filtra le recensioni (13)

Utente Verificato
Software Enginner (USA)
Utente LinkedIn Verificato
Computer e sicurezza della rete, 51-200 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Great for Automated Testing

5 mese scorso Nuova

Commenti: I really enjoy it for my web development. the automated testing is one of the best features

Aspetti positivi:

It's nice for automated testing and web dev if you need an everyday tool. Once you get used to the hacks, its really fun and easy to use

Aspetti negativi:

There arent much white paper incase you get lost.

Stephen C.
IT Systems Administrator (Canada)
Settore petrolifero ed energetico, 1.001-5.000 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

From the system admin perspective

4 5 anni fa

Commenti: With the help of C2 support I installed and maintain our C2 Atom instance. I was not part of the integration team and we have not yet activated the asset tracking portion of the software. What I can comment on is that it is an easy software to install, runs on SQL, the DB schema is easy to understand. They do frequent updates to the software that delivers bug fixes and new features. Their development department has accommodated some of our requests. Support is very helpful and quick to get a hold of. As a user of the system the tickets I receive are easy to understand, well laid out, easy to update and close. This system is not one of the systems that I find myself having to spend a lot of time on which is pretty high praise in my books.

Aspetti positivi:

The software gets out of my way and allows me to focus on the work it needs to present to me. The system updates are easy to install. Support is easy to get a hold of and resolve my issues.

Aspetti negativi:

It seems to be taking my integration team some time to activate the remaining features. That may not be software related.

Jeremy P.
IT security advisor (Canada)
Beni di consumo, 1.001-5.000 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Evolving Product

3 5 anni fa

Commenti: C2 Atom is an evolving product, currently be used within our IT department for both helpdesk support and our internal program development. Highly customisable and easy to use. A negative point is that with an evolving product, well it has growing pains. Bugs and problems occur however the development and support team at C2 is quick and prompt to correct them. To be noted that none of the bugs we have encountered have "broken the system" or lead to productivity loss.

Sandhya L.
Software Developer (Nepal)
Software informatici, 51-200 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Pros and Cons of C2 ATOM

5 11 mesi fa

Commenti: My overall experience is really good with Atom as a customer. Without hesitation, I would suggest this method.

Aspetti positivi:

This is the most robust and wonderfully integrated ITSM I have ever had the ability to use, endorse and build. It has all the functionality that you might think of, and they are easy to use and simple configuration. The unique interface, ease of moving through screens and multiple automation options makes it one of the best web application. The system updates are easy to install and provides supports to resolve issues.

Aspetti negativi:

A weak point is that C2 ATOM has growing pains with an emerging product. There are glitches and concerns, but the production and support team at C2 is swift and prompt to fix them. It lacks customization for various screens and there is complexity in database to prepare reports. It is hard to activate few features of the system which may not be software related. The screen could be more intuitive without more scrolling pages.

Jean B.
It Coodinator (Canada)
Amministrazione pubblica, 51-200 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

C2 at Town of Candiac

4 5 anni fa

Commenti: Helping us to meet ITIL specification for our IT department.
We improve productivity.
Great management of a ton of IT request

Aspetti positivi:

Web based. Database is on our site Easy to use for our peoples.

Aspetti negativi:

Reporting tool is sometime hard to parameter

Thierry A.
IT Network & System Administrator (Canada)
Industria farmaceutica, 201-500 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

A World of Possibility

4 5 anni fa

Commenti: We have been using C2 ATOM for a few months. (We were previously under C2 Enterprise v4) The web platform is very flexible and fully customizable. It takes a little time to adapt to the interface and to make it the perfect service request management tool for every business according to their needs.

Aspetti positivi:

Fully customizable. Very good development and support, the team is attentive to our needs.

Mirela C.
Junior Web Developer (UK)
Contabilità, 2-10 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Great experience.

5 4 anni fa

Commenti: Overall great

Aspetti positivi:

The unique interface, the fact that is a web application, the CMDB, adaptability, ease of moving through the screens, we application (requires no installation), multiple automation options.

Aspetti negativi:

Specific Web browser compatibility matrix. Customizabilty of certain items like the status bar or other little things like this. Lack of customization in the various screens, complexity of the database to get our own reports.

Yan L.
Canada
Ha utilizzato il software per: Non specificato
Fonte della recensione

Good ticketing system

4 5 anni fa

Commenti: Overall good experience. Updates for bugfixes and features are recurrent, customer support is fairly fast. Learning curve is okay. Expect about 2 months from start to a working production environment. Software is flexible and we lowered our operation costs.

Alexandre G.
Computer management technician (Canada)
Gestione formativa, 1.001-5.000 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

C2Atom Ticket management apps in progress. Do what it is supposed to.

3 5 anni fa

Commenti: C2Atom is perfect to manage clients relation and drive an important flow of request. Based on ITIL, it gives all we need to make a sevices catalog. Because the developpement is at it beginning, the apps may evolve rapidly.

Aspetti positivi:

services catalog. Client portail. Web application.

Aspetti negativi:

a little bit to much sticked to ITIL.

Rachelle T.
Help Desk Manager (Canada)
Ha utilizzato il software per: Non specificato
Fonte della recensione

Simply the BEST!

5 6 anni fa

Commenti: This is the most flexible and beautifully integrated ITSM that I have ever had the chance to use, support and develop. It has all the functionnalities you can dream of and they are easy to use.

Patricia L.
Canada
Ha utilizzato il software per: Non specificato
Fonte della recensione

Atom is a great tool

5 5 anni fa

Commenti: My overall experience with Atom as a user is very good. I would recommend this tool without hesitation.

Caroline B.
Canada
Ha utilizzato il software per: Non specificato
Fonte della recensione

A perfect toil

5 5 anni fa

Commenti: Very easy to use and to configure.
C2 Atom people are through and professional. There's a solution for everything.
I would recommand!

Martin A.
System Analyst (Canada)
Ha utilizzato il software per: Non specificato
Fonte della recensione

Powerful tools that need a better intutive interface

3 6 anni fa

Commenti: Pros:
- The Tools offer a lot of flexibility,
- The C2 team are always available
- The software always getting better and stable.
Cons:
- The screen must be more intuitive and less scrolling pages.