--- description: Scopri le funzionalità di Smartsupp, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Smartsupp - Prezzi, recensioni, informazioni - Capterra Italia 2026 --- Breadcrumb: [Home](/) > [Software per chat](/directory/30797/live-chat/software) > [Smartsupp](/software/136251/smartsupp-live-chat) # Smartsupp Canonical: https://www.capterra.it/software/136251/smartsupp-live-chat Pagina: 1/15\ Avanti: [Pagina successiva](https://www.capterra.it/software/136251/smartsupp-live-chat?page=2) > Smartsupp è una chat dal vivo GRATUITA con registrazioni video, realizzate per il tuo sito web. > > Conclusione: valutazione di **4.6/5** stelle assegnate da 343 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**. ----- ## Panoramica ### Chi utilizza Smartsupp? Aziende che desiderano avviare una conversazione personale con i visitatori del proprio sito web e trasformarli in clienti soddisfatti. ## Statistiche e valutazioni | Parametro | Valutazione | Dettaglio | | **Nel complesso** | **4.6/5** | 343 Recensioni | | Facilità d'uso | 4.8/5 | Sulla base delle recensioni complessive | | Assistenza clienti | 4.5/5 | Sulla base delle recensioni complessive | | Rapporto qualità-prezzo | 4.4/5 | Sulla base delle recensioni complessive | | Funzionalità | 4.4/5 | Sulla base delle recensioni complessive | | Percentuale di raccomandazione | 80% | (8/10 Lo consiglieresti?) | ## Informazioni sul fornitore - **Azienda**: Smartsupp - **Area geografica**: Brno, Cechia - **Anno di fondazione**: 2013 ## Contesto commerciale - **Prezzo di partenza**: 17,00 USD - **Modello tariffario**: (Versione gratuita disponibile) (Versione di prova gratuita (free trial)) - **Pubblico target**: Lavoratore autonomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementazione e piattaforme**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Android (mobile), iPhone (mobile), iPad (mobile) - **Lingue supportate**: ceco, danese, francese, inglese, italiano, olandese, polacco, russo, spagnolo, tedesco, ungherese - **Paesi disponibili**: Albania, Andorra, Australia, Austria, Belgio, Bielorussia, Bosnia ed Erzegovina, Brasile, Bulgaria, Canada, Cechia, Cina, Cipro, Città del Vaticano, Croazia, Danimarca, Estonia, Finlandia, Francia, Germania e altri 41 ## Funzionalità - AI Copilot - Accesso da dispositivi mobili - Alerts/Escalation - Assistenza clienti - Autoresponders - Bot preconfigurato - Branding personalizzabile - Chat in tempo reale per i consumatori - Chat proattiva - Chat/Messaggistica - Chatbot - Comunicazione multi-canale - Creazione di report/analisi - Cronologia clienti - Database clienti - Elaborazione del linguaggio naturale - Gestione della knowledge base - Gestione delle code - IA/Machine learning - Instradamento automatico - Intelligenza delle conversazioni - Lead Qualification - Live Chat - Modulo offline - Rendicontazione e analisi statistiche - Risposte automatizzate - Sistema plurilingue - Sondaggi e feedback - Storico delle trascrizioni/chat - Sviluppo senza codice - Targeting geografico - Third-Party Integrations - Tracciamento delle interazioni - Trasferimento/Instradamento ## Integrazioni (21 in totale) - Adobe Commerce - BigCommerce - CS-Cart Store Builder - Drupal - Google Analytics 360 - Instapage - Jimdo - Joomla - Lightspeed Retail - OpenCart - PrestaShop - QuickSilk - Shopify - Shoplo - Squarespace ... e altre 6 integrazioni ## Opzioni di supporto - Email/Help desk - FAQ/Forum - Knowledge Base - Chat ## Categoria - [Software per chat](https://www.capterra.it/directory/30797/live-chat/software) ## Categorie correlate - [Software per chat](https://www.capterra.it/directory/30797/live-chat/software) - [Software per servizio clienti](https://www.capterra.it/directory/22/customer-service/software) - [Software per customer support](https://www.capterra.it/directory/32315/customer-support/software) - [Software per chatbot](https://www.capterra.it/directory/32448/chatbot/software) - [Sistemi di messaggistica con i clienti (CCM software)](https://www.capterra.it/directory/31002/customer-communications-management/software) ## Alternative 1. [LiveAgent](https://www.capterra.it/software/102188/liveagent) — 4.7/5 (1754 reviews) 2. [Zendesk Suite](https://www.capterra.it/software/164283/zendesk) — 4.4/5 (4076 reviews) 3. [Tidio](https://www.capterra.it/software/144040/tidio-chat) — 4.7/5 (590 reviews) 4. [Intercom](https://www.capterra.it/software/134347/intercom) — 4.5/5 (1132 reviews) 5. [Zoho Desk](https://www.capterra.it/software/169505/zoho-desk) — 4.5/5 (2212 reviews) ## Recensioni ### "i approve of the ease of use of this app\!" — 5.0/5 > **Danny** | *7 giugno 2023* | Intrattenimento | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: the ease of implementation\! the way this app is so awesome in design and scope\! it trumps all competition in it's attempts to satisfy every need and want\! > > **Inconvenienti**: the free plan was too limited\! i wish i had the funds to make smatsupp free for everyone\! i would single handedly pay millions if i had it. to gift anyone full access, forever\! > > excellent service\! this app is awesome\! the epitome of cool\! ----- ### "Fantastic live chat service" — 5.0/5 > **Utente Verificato** | *23 settembre 2021* | Forniture e materiali | Tasso di raccomandazione: 9.0/10 > > **Vantaggi**: Of course, the free account version may be the best one out there. The plan is limited to 100 chats per month, but users should be able to gauge any ROI by that point to justify increasing their plan (which is very reasonable compared to other chat services). Conversations work great\! Since it is a browser-based chat, set-up time for multiple CSR's was very low. Detailed visitor information is a fantastic feature as well. Automatic messaging also helps spur conversation when visitors land on certain pages, etc. > > **Inconvenienti**: Some of the UI and settings can sometimes be wonky. Compared to other chats, there are far fewer features that can be utilized, making it more of a bare-bones chat to use (which isn't really a bad thing). Their company is based in Europe, so you need to keep that in mind when using their customer support. > > We use Smartsupp for two separate domain websites. Mainly, we wanted to use a live chat to provide additional support for people browsing our site. It so far has far exceeded our expectations. Within the first week, we helped facilitate nearly a dozen orders and interacted with over 100 people on both of our websites. ----- ### "Got to exspensive" — 3.0/5 > **Stephan** | *18 aprile 2023* | Pesca | Tasso di raccomandazione: 1.0/10 > > **Vantaggi**: I like that you can close a sale on the go mobile > > **Inconvenienti**: When i started it was 15 dollars now it is almost double making it very unafforable for most south africans. > > We are solving communication issues ----- ### "Good software, but the pricing structure does not always apply to us" — 5.0/5 > **Marc** | *6 marzo 2023* | Beni di consumo | Tasso di raccomandazione: 9.0/10 > > **Vantaggi**: Pretty simple to use. You get the necessary steps quickly. > > **Inconvenienti**: A renewed Magento Module would be nice, as it would help people to use it without trying to implement code into CMS > > We are happy the way it works.. Not much to complain ----- ### "3 in 1 program - it's great if it's possible with you" — 5.0/5 > **Krystian** | *8 settembre 2019* | Costruzione di reti ferroviarie | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: I like statistics, customer search image, it gives us the opportunity to improve our ads and in particular the information that the customer needs about a given production so that he can read in detail and know what he is buying. > > **Inconvenienti**: Everything is fine and I have no objections to the program and its work. > > The program is well-worked intuitive as well as simple to use and in settings, anyone who has ever been in contact with these types of programs will be able to handle it without any problem. However, I would like to ask you about the possibilities and future integration in this program ????. That is why I will ask the question as in the title of the opinion. Is it possible for Smartsupp live chat to have additional calling options, e.g. callpage.io, we also have it in use, and pop-up messages, now marketing number 1, it works well with us. That is why we would like to have such a platform so that everything is in one place so as not to litter the website and not slow down the operation on the web. ?? ----- Pagina: 1/15\ Avanti: [Pagina successiva](https://www.capterra.it/software/136251/smartsupp-live-chat?page=2) ## Link - [Visualizza su Capterra](https://www.capterra.it/software/136251/smartsupp-live-chat) ## Questa pagina è disponibile nelle seguenti lingue | Lingua | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Dati strutturati