---
description: Scopri le funzionalità di XCALLY, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro.
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title: XCALLY - Prezzi, recensioni, informazioni - Capterra Italia 2026
---

Breadcrumb: [Home](/) > [Software per call center](/directory/30007/call-center/software) > [XCALLY](/software/136894/xcally)

# XCALLY

Canonical: https://www.capterra.it/software/136894/xcally

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> Suite per l'assistenza clienti integrata con il PBX open source di Asterisk. Soluzione omnicanale per contact center inbound, outbound e misti.
> 
> Conclusione: valutazione di **4.8/5** stelle assegnate da 130 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**.

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## Panoramica

### Chi utilizza XCALLY?

Ogni tipo di assistenza al cliente richiede soluzioni professionali, per servizi inbound, outbound e misti.

## Statistiche e valutazioni

| Parametro | Valutazione | Dettaglio |
| **Nel complesso** | **4.8/5** | 130 Recensioni |
| Facilità d'uso | 4.8/5 | Sulla base delle recensioni complessive |
| Assistenza clienti | 4.8/5 | Sulla base delle recensioni complessive |
| Rapporto qualità-prezzo | 4.7/5 | Sulla base delle recensioni complessive |
| Funzionalità | 4.7/5 | Sulla base delle recensioni complessive |
| Percentuale di raccomandazione | 100% | (10/10 Lo consiglieresti?) |

## Informazioni sul fornitore

- **Azienda**: XCALLY
- **Area geografica**: Paderno Dugnano, Italia
- **Anno di fondazione**: 2007

## Contesto commerciale

- **Prezzo di partenza**: 29,00 €
- **Modello tariffario**:  (Versione di prova gratuita (free trial))
- **Pubblico target**: 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+
- **Implementazione e piattaforme**: Cloud, SaaS, Web, Windows (locale), Linux (locale), Android (mobile), iPhone (mobile)
- **Lingue supportate**: arabo, ceco, estone, francese, giapponese, inglese, italiano, lettone, lituano, malese, portoghese, portoghese brasiliano, portoghese europeo, spagnolo, svedese, tedesco
- **Paesi disponibili**: Afghanistan, Albania, Algeria, Andorra, Angola, Antigua e Barbuda, Arabia Saudita, Argentina, Armenia, Australia, Austria, Azerbaigian, Bahamas, Bahrein, Bangladesh, Barbados, Belgio, Belize, Benin, Bhutan e altri 157

## Funzionalità

- Automated Attendant
- CRM
- Composizione automatica dei numeri di telefono
- Connessione telefonica automatica
- Conversione testo-parola
- Creazione di report/analisi
- Dashboard
- Definizione degli script di chiamata
- Digitazione di tasti del telefono
- Gestione contatti
- Gestione degli elenchi
- Gestione dei sondaggi
- Gestione della campagna
- Gestione della forza lavoro
- Gestione delle code
- Gestione di call center
- IVR
- Instradamento automatico
- Instradamento delle chiamate
- Integrazione telefonia-computer (CTI)
- Messaggio vocale
- Monitoraggio delle chiamate
- PBX
- Programmazione delle richiamate
- Registrazione delle chiamate
- Registrazione delle chiamate
- Relazione delle chiamate
- Script multipli
- Selezione predittiva dei numeri di telefono
- Smistamento automatico delle chiamate
- Tracciamento delle interazioni
- Trasferimento delle chiamate
- VoIP

## Integrazioni (26 in totale)

- Amazon Polly
- Asterisk
- ClickSend
- Dialogflow
- Dynamics 365
- Freshdesk
- Freshsales
- HubSpot CRM
- Infobip
- Instagram
- Meta for Business
- Microsoft Teams
- Plivo
- Salesforce Sales Cloud
- ServiceNow

... e altre 11 integrazioni

## Opzioni di supporto

- Email/Help desk
- Knowledge Base
- Assistenza telefonica
- Assistenza diretta 24 ore su 24
- Chat

## Categoria

- [Software per call center](https://www.capterra.it/directory/30007/call-center/software)

## Categorie correlate

- [Software per call center](https://www.capterra.it/directory/30007/call-center/software)
- [Software IVR](https://www.capterra.it/directory/30231/ivr/software)
- [Software per la selezione predittiva dei numeri di telefono](https://www.capterra.it/directory/30597/predictive-dialer/software)
- [Software per la gestione delle telefonate](https://www.capterra.it/directory/31101/business-phone-systems/software)
- [Software per chiamate automatiche](https://www.capterra.it/directory/30999/auto-dialer/software)

## Alternative

1. [Convoso](https://www.capterra.it/software/76768/cloud-predictive-dialer) — 4.5/5 (386 reviews)
2. [DialedIn CCaaS](https://www.capterra.it/software/29589/callcenternow) — 4.8/5 (315 reviews)
3. [Kixie PowerCall](https://www.capterra.it/software/135636/kixie-powercall) — 4.6/5 (293 reviews)
4. [Dialshree](https://www.capterra.it/software/144944/dialshree) — 4.7/5 (74 reviews)
5. [Call Logic](https://www.capterra.it/software/164101/call-logic) — 4.7/5 (56 reviews)

## Recensioni

### "Good Dialler tool with decent features" — 4.0/5

> **Irfanudeen** | *12 maggio 2022* | E-learning | Tasso di raccomandazione: 8.0/10
> 
> **Vantaggi**: XCALLY is simple to set-up and ready to use application in our workstations. It turns all our connecting devices to a portable call centers with IVR support and call management features. Call reports are easy to pull from XCALLY and serves us as a testimony of our productivity.
> 
> **Inconvenienti**: XCALLY mobile application needs improvement in user interface and stability, the application hangs a lot. The call quality went down sometimes for no reasons, the clients coudn't hear our voices properly.
> 
> I use XCALLY in my daily routine, and I feel that XCALLY is a good dialler tool  with manageable errors at sometimes. It will be the best in the market, if they consider little price cut with improved service and features.

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### "The most cost effective Omnichannel Contact Center and Customer Experience tool" — 5.0/5

> **Miguel** | *24 gennaio 2023* | Servizi e tecnologie dell'informazione | Tasso di raccomandazione: 10.0/10
> 
> **Vantaggi**: We like that XCALLY is very flexible and it can be deployed both on premise and on the cloud. Besides, the openchannel capabilities allow XCALLY to integrate to virtually any communication platforms that supports RESTful API web services.
> 
> **Inconvenienti**: Because XCALLY it's like a tool box some time it's needed to built exactly what is needed, but the good news is that you can build whatever you want.
> 
> Over the years XCALLY has helped us to close the cap between us as brand owners and our prospects and customers.  XCALLY give us an integrated view of all the communications regardless of the channel where they originated from.

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### "This software is always trying to update with the latest technology including AI, and robotic system" — 3.0/5

> **Mochamad** | *15 settembre 2019* | Servizi e tecnologie dell'informazione | Tasso di raccomandazione: 8.0/10
> 
> **Vantaggi**: It would be better, if this software develop most in the automation system like chatbot, voicebot and RPA (Robotic Process Automation) since today most of companies are trying to reduce operation cost.
> 
> **Inconvenienti**: Open channels. This feature will make this software rich in solutions
> 
> I don't have enough experiences using this software since we just use this software for propose of demo to customers.

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### "Easy to install, maintain and open to a lot of different integrations" — 5.0/5

> **Simon** | *2 marzo 2023* | Servizi e tecnologie dell'informazione | Tasso di raccomandazione: 10.0/10
> 
> **Vantaggi**: As a partner I was involved with initially finding an additional solution that fits our portfolio as a reseller.During the project we learned that the XCally environment is easy to maintain and we are having very good experiences in customizing the system and are pleased with the open APIs and the ease of use in general
> 
> **Inconvenienti**: The design of the software (Agent and admin) could look more modern. The Agent-Interface should be adjustable a bit mor than it already is.
> 
> Nice people, quick reaction to support-related issues

-----

### "XCally Contact Centre the Way of the future" — 5.0/5

> **Janet** | *9 aprile 2020* | Telecomunicazioni | Tasso di raccomandazione: 10.0/10
> 
> **Vantaggi**: As a Distributor in South Africa, I love that I have a solution that literally fits and partners with every single Contact Centre need I have for my customers.  I have not had none single case where by XCally has not been able to suit their needs and their budgets.  It has simply been a "no brainer".  XCally meets the following requirements Omni Channel, Voice Channel, Outbound Dialer with many options of dialing, IVR Designer which I might has is the most simple to use and deals with the most intense complicated environments easily, Agent and Web Gui with a built in phone bar, analytics and reports and scripting tools.
> 
> **Inconvenienti**: I can honestly say there was nothing I do not like
> 
> Fast efficient and deliver

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## Link

- [Visualizza su Capterra](https://www.capterra.it/software/136894/xcally)

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