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Informazioni su Zingtree

Zingtree semplifica la creazione di alberi decisionali interattivi, script di chiamata, guide di processo, sistemi diagnostici e altro ancora.

Ulteriori informazioni su Zingtree

Aspetti positivi:

Looks nice and functions well. We chose Zingtree above other platforms because of its integration with ZenDesk.

Aspetti negativi:

The Virtual Designer is also TERRIBLE and I had to write out each of the nodes on sticky notes on my wall to make any sense of this thing after it got to a certain size.

Valutazioni di Zingtree

Punteggio medio

Facilità d'uso
4,4
Servizio clienti
4,5
Caratteristiche
4,2
Rapporto qualità-prezzo
4,4

Lo consiglieresti?

8,3/10

Zingtree ha una valutazione complessiva di 4,4 stelle su 5, calcolata sulla base di 95 recensioni degli utenti di Capterra.

Hai già usato Zingtree?

Condividi la tua esperienza con altri acquirenti.

Filtra le recensioni (95)

Yogesh
Yogesh
Sr. Product Engineer (India)
Utente LinkedIn Verificato
Industria alberghiera, 201-500 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Love it! Use to create comprehensive trees to assist support teams

5,0 6 anni fa

Commenti: Execution Accuracy.
Operational Efficiency
Improved resource utilisation
Improved experience for our support teams.

Aspetti positivi:

ease of creating content integration with Wordpress - which hosts our knowledge base. Extremely professional Technical support . support team come back to me in few hours not days. Seamless purchase I recommended a feature and they had the technology but they hardened it very quickly. So Webhooks is a great addition.

Aspetti negativi:

cost. could be more economical. If your tree is very complex with hundreds and thousands of moving pieces - you've to build your trees 'outside' of zingtree . I use workflowy instead and then circle my way back to Zingtree.

Utente Verificato
Utente LinkedIn Verificato
Servizi legali, 51-200 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Quick, efficient, great training tool. Downside is it can be sometime glitch y.

4,0 6 anni fa

Commenti: Compliance is 100% improved from this time last time. There is another huge bonus in that it has reduced the time required for our team members to understand and use the script. However there are numerous communication issues it has with salesforce that create major issues in the pitch and flow. These mistakes while easy for me to identify are not easy for team members to fix.

Aspetti positivi:

Ease of use for team members. Great scripting tool for compliance. Greatly reduces on boarding time.

Aspetti negativi:

It can be glitchy and screens can lock. Not frequent but creates disruptions for team members.

Fran
Service Manager (Paesi Bassi)
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Very easy to set up and edit

3,0 6 anni fa

Aspetti positivi:

I liked the easy set-up, it did not take a lot of time before we had a base version running. Editing is done on the spot with no fuss. Nice clean design (finished product).

Aspetti negativi:

Editing mode can be a bit cleaner graphic wise. The editing itself is easy once you know how. I do think that the editing menu can be improved. More templates would be a nice addition

Risposta di Zingtree

6 anni fa

Hi Fran - Thanks for the review. If you have any specific suggestions on how to improve editing, we'd love to hear them. Just about all of our product updates are customer driven. Please reach out to me at [email protected] if you'd like to share your ideas. Thanks, Bill Dettering Zingtree https://zingtree.com

Doug
Director, Data Governance (USA)
Utente LinkedIn Verificato
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Positive from every perspective!

5,0 6 anni fa

Aspetti positivi:

Platform is EXTREAMLY simple to design, implement, manage and scale. In the rare case we had a question, the support team responded very quickly to provide assistance. The team is also very eager to help solve new business problems by adding new functionality to the platform. We are designing new trees across our organization to drive processes optimization.

Aspetti negativi:

Honestly, cannot think of one. Each time I `think that feature would be nice to have, the team points me to the solution.

Brooke
Brooke
Associate Technical User Support Analyst (USA)
Utente LinkedIn Verificato
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Zingtree was just what we needed for our call center to troubleshoot!

5,0 6 anni fa

Commenti: Easy to use, easily customizable, great for new hires and scripting alike!

Aspetti positivi:

Great for new hire training as well as existing employees scripting! Zingtree has added many new features and functionality upgrades over the past year that have made wonderful improvements.

Aspetti negativi:

Sometimes it takes a while to get someone to respond when you submit a question or enhancement request through customer service or tech support but they always to respond and help out as they are able!

Utente Verificato
Utente LinkedIn Verificato
Esternalizzazione/Delocalizzazione, 201-500 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

It is pretty easy to use and customize.

4,0 6 anni fa

Aspetti positivi:

Made my life easier in terms of conveying directions to end user. Very user-friendly for both end user and development. The interface is relatively easy to navigate and has tons of application in our line of work.

Aspetti negativi:

As the product is easy to use. The interface is not really complicated and pretty straightforward. And based on what Ian using the product for, I have nothing negative to say about the product.

Crystal
Crystal
Marketing Content Developer (USA)
Utente LinkedIn Verificato
Assicurazioni, 11-50 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione
Fonte: GetApp

Make Your Own Knowledge Base

5,0 7 anni fa

Aspetti positivi:

We used Zingtree as a knowledge base. What a great way to create "interactive" help for consumers. Zingtree makes it easy with multiple ways to build. There is a bit of a learning curve, but not much. There's so many things you can do with Zingtree, the possibilities are endless. Good for ANY industry.

Aspetti negativi:

We had to move away from Zingtree because of the cost. You have to pay per click...there was no way to IP filter, etc. As our business grew and we became more successful, the cost of Zingtree went up. It just wasn't a viable option for us, but Zingtree was so nice when we told them we were moving away. We sung their praises from the rooftops! A great product that I continue to tell people about today. :)

Lasse
Lasse
Operations Manager (Danimarca)
Utente LinkedIn Verificato
Telecomunicazioni, 11-50 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Easy to use with ALOT of advanced possibilities.

5,0 6 anni fa

Commenti: More fcr, easy internal and external help center

Aspetti positivi:

The easy go to approach. It is easy to get going and there is a lot of guides and inspiration available + good support!!

Aspetti negativi:

It could be more advanced with possibilities to do more but that will possibly mess with the easy go to approach for new comers.

Alexis
Digital Marketing Manager (USA)
Utente LinkedIn Verificato
Beni di consumo, 51-200 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Zingtree was the perfect solution for an interactive troubleshooting walkthrough tool.

4,0 6 anni fa

Aspetti positivi:

Zingtree's backend interface is extremely intuitive and user friendly. U.S. Boiler has been able to easily and accurately create troubleshooting walkthroughs for U.S. Boiler products. These walkthroughs are utilized by our customer base. The troubleshooting scenarios are easy to update and allow us to embed videos and imagery to better demonstrate how to solve certain issues.

Aspetti negativi:

The only issue I've experienced with Zingtree is the sizing of imagery. My images were not responsive to mobile devices. However, I did reach out to a representative of Zingtree and my problem was promptly resolved.

Utente Verificato
Utente LinkedIn Verificato
Internet, 1.001-5.000 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Responsive vendor, industry standards, some integration hiccups

4,0 6 anni fa

Commenti: Scalability, ease of editing frequently changing processes, and granular data capture lost with previous solution.

Aspetti positivi:

Easy to use and understand, train new authors on, make accessible to our agents, etc. Scalable, nice UI, good data gathering, and thus far no downtime at all.

Aspetti negativi:

Sometimes user innovation is stiffled by an approach to Zendesk integration that is rather rigid. For example, surfacing different categories of decision trees required a simple but customer implementation for me team. Also, some bugs have taken a very long time to mitigate in our implementation and team at Zingtree doesn't have a secure approach for resolving this short of access to our implementation

Laura
PAC Service Escalation (USA)
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Easy for Beginners and Advanced Users

5,0 6 anni fa

Aspetti positivi:

I really appreciate the ease in updating and editing existing trees. I can easily preview my changes before I commit to the new information.

Aspetti negativi:

I don't like that it is sometimes difficult to navigate the changes in font, size and parameters within a node. I would like to be able to copy information and have the formatting stay consistent.

Mathieu
Knowledge Manager (Francia)
Materiali da costruzione, 10.000+ dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Good product, with many upgrades.

4,0 6 anni fa

Commenti: Better support quality for our level 1 SD

Aspetti positivi:

- Easy to use (Admin and agents) - Many new feature added the last 6 monthes - Easy html customization

Aspetti negativi:

- Complex trees can be long to load (in visual designer mostly) - Can't copy tree question from a tree to another tree, you have to open question and copy paste the content

Muhammad
CEO (Pakistan)
E-learning, 2-10 dipendenti
Ha utilizzato il software per: Prova gratuita
Fonte della recensione

" Easy and a Perfect Software to connect to your team " within seconds.

5,0 2 anni fa

Commenti: I have an excellent experience using this software . I rate 9 out of 10.

Aspetti positivi:

I'm using this software to connect with my team and build a connection so we can easily communicate so this software is accessible, flexible, and powerful enough to meet our criteria. its functions and themes are also impressive and relaxable users.

Aspetti negativi:

Sometimes I face issues regarding new connections or adding new members. Or sometimes its server is down due to heavy traffic.

Jen
VP of Sales (USA)
E-learning, 201-500 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

I'm very happy with this script writing tool. It's made a significant difference in my department!

5,0 6 anni fa

Aspetti positivi:

It is very easy to use for my employees. It's now as if I was personally speaking to each prospect we talk to.

Aspetti negativi:

I wish it was a little easier to use only some nodes from other trees without copying the entire tree over.

tracy
Customer Service Lead (USA)
Internet, 201-500 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Used Zingtree to aid temp workers during a busy time of the year

5,0 6 anni fa

Commenti: Helped during the busy part of the year when we had a lot of brand new people

Aspetti positivi:

It is great for people who know how to follow flow charts. Nice user interface! The flexibility in creation of flow charts is very nice. Good for an environment with many users

Aspetti negativi:

If the steps are not written out clearly, it is easy for new employees to get lost. Note really a problem in zingtree, but rather a user error ;)

Jennifer
VP of Logistics (USA)
Elettronica di consumo, 11-50 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Great concept - still trying to get it to work

2,0 6 anni fa

Commenti: Customer service ticket reduction

Aspetti positivi:

Incredible features and capabilities. We are really relying on this software to deflect customer service tickets and improve self-service troubleshooting.

Aspetti negativi:

Very expensive and we can't get it to work correctly with Freshdesk, but we have still been charged for clicks. It was difficult to set up and integrate.

Risposta di Zingtree

6 anni fa

We worked with Jen and Regina on this, and from our last conversation the Freshdesk setup was working fine. We haven't heard back since, but if there are still issues please let me know. We've tested here as well.

Utente Verificato
Utente LinkedIn Verificato
Settore automobilistico, 51-200 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Basic, but Effective

3,0 6 anni fa

Commenti: Great for call centers and easy to use in terms of getting new employees off the ground and going.

Aspetti positivi:

Like my title suggests, this software is easy to use and has proven to be a good tool for my agents as our company has started out. It is good for training purposes as well as remaining functional on a day to day basis. Something my company desperately needs.

Aspetti negativi:

The only real con of Zingtree I can think of in terms of software is the simplicity of it for supervisors. I often see my team wishing there was more they could do with Zingtree, but it does what it is essentially supposed to do. I also wish it had a better navigation bar to help narrow searches.

Riyaz
Riyaz
Global Director of Training (USA)
Utente LinkedIn Verificato
Software informatici, 501-1.000 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Zingtree is an excellent decision tree tool that can be used with our employees and our customers.

4,0 6 anni fa

Commenti: Very fast onboarding of employees and customers!

Aspetti positivi:

The versatility of Zingtree makes it the ideal candidate for our decision tree needs. The price makes it even more suitable for our company. I don't know of too many other companies that can pack that much functionality for that price. Awesome value for money!

Aspetti negativi:

The learning curve can be a drawback but once you have practiced with the product a few times, it's fine to work with.

Deven
Support Center Specialist (USA)
Marketing e pubblicità, 51-200 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Pleasant

5,0 6 anni fa

Commenti: I was able to organize and create troubleshooting guide for some of the displays our company services out in the field.

Aspetti positivi:

easy of use. it only took maybe 2 hours before i knew how to set up a decent tree without any hiccups

Aspetti negativi:

lack of options. You cannot organize the nodes as openly as i'd like. I wish we could move text and pictures around more freely and not be confided by lines and margins unless you want to be.

Jose
Tier 2 (USA)
Software informatici, 201-500 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Better flow of work

5,0 5 anni fa

Aspetti positivi:

I work on a team where we have lower techs troubleshooting issues before it gets to me. Zingtree has been extremely helpful for when my team or myself are not available, for the other techs to see what we have built up on how to resolve some issues.

Aspetti negativi:

Zingtree can sometimes be a pain to build up but could just be user error.

Oliver
Customer Support Lead (UK)
Ha utilizzato il software per: Non specificato
Fonte della recensione

What a difference a Zingtree can make

5,0 8 anni fa

Commenti: I don't think that we're Zingtree's typical customer, but they've made every effort to accommodate us and we've reaped the benefits! I know that other companies will talk about cost savings, but from our point of view one of the benefits has been user experience. We've had 1000's of sessions per month, a lot of these sessions are users of our product that previously weren't contacting our support team. Now that we've got Zingtree they are finding the information they need and resolving the problems that they might have otherwise not tried to resolve! Lovely stuff :-)

Risposta di Zingtree

8 anni fa

Thank you so much for your support! Happy to have helped your company navigate support more efficiently :)

Chad
president (USA)
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

interesting product poor service and pricing

4,0 6 anni fa

Aspetti positivi:

easy to use, great features, was able to set some basics up in minutes then a full tree that the team could use in a few hours

Aspetti negativi:

customer support is poor, it is either very slow or totally non responsive they also have very odd pricing that changed without warning making it unaffordable

Utente Verificato
Utente LinkedIn Verificato
Marketing e pubblicità, 2-10 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione
Fonte: GetApp

Useful Tool for all Kinds of Q&A Purposes

5,0 8 anni fa

Commenti: Once you get the hang of this, making and deploying decision trees becomes a breeze. Highly recommend you try using Designer first (I'm a visual learner). But I have heard Wizard is a great way to start too.

Aspetti positivi:

- Helpful sales team to set you up with the right plan - Customization / CSS

Aspetti negativi:

- Getting started can be tricky - Currently, only available in English (localization)

Regina
Customer Service Manager (USA)
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

The setup and support has been great.

5,0 6 anni fa

Aspetti positivi:

Makes things really easy for our customers as it allows all of the information to be in one place and integrate together

Aspetti negativi:

I have not had a negative experience so far. Even when I ran into issues the support team was able to help us quickly

Vincentas
Vincentas
Customer Experience Manager (Danimarca)
Utente LinkedIn Verificato
Wireless, 51-200 dipendenti
Ha utilizzato il software per: Prova gratuita
Fonte della recensione

It did everything we wanted to

4,0 6 anni fa

Aspetti positivi:

- easy to use - fast start - seamless integration

Aspetti negativi:

- Design options could be better - Could have even more integrations with other platforms