--- description: Scopri le funzionalità di Zonka Feedback, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Zonka Feedback - Prezzi, recensioni, informazioni - Capterra Italia 2026 --- Breadcrumb: [Home](/) > [Strumenti per survey](/directory/30092/survey/software) > [Zonka Feedback](/software/137773/zonka-feedback) # Zonka Feedback Canonical: https://www.capterra.it/software/137773/zonka-feedback Pagina: 1/4\ Avanti: [Pagina successiva](https://www.capterra.it/software/137773/zonka-feedback?page=2) > La piattaforma CX di Zonka Feedback è un software multicanale di feedback e sondaggi. Misura, migliora e trasforma l'esperienza cliente dei dipendenti. > > Conclusione: valutazione di **4.8/5** stelle assegnate da 68 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**. ----- ## Panoramica ### Chi utilizza Zonka Feedback? Zonka Feedback è adatto a qualsiasi settore basato sui servizi che si affida all'esperienza del cliente e sta cercando di cambiare il modo di ricevere il feedback e renderlo completo e basato sull'azione. ## Statistiche e valutazioni | Parametro | Valutazione | Dettaglio | | **Nel complesso** | **4.8/5** | 68 Recensioni | | Facilità d'uso | 4.7/5 | Sulla base delle recensioni complessive | | Assistenza clienti | 4.9/5 | Sulla base delle recensioni complessive | | Rapporto qualità-prezzo | 4.9/5 | Sulla base delle recensioni complessive | | Funzionalità | 4.7/5 | Sulla base delle recensioni complessive | | Percentuale di raccomandazione | 90% | (9/10 Lo consiglieresti?) | ## Informazioni sul fornitore - **Azienda**: Zonka Feedback - **Area geografica**: New Delhi, India - **Anno di fondazione**: 2014 ## Contesto commerciale - **Prezzo di partenza**: 199,00 USD - **Pubblico target**: Lavoratore autonomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementazione e piattaforme**: Cloud, SaaS, Web, Android (mobile), iPhone (mobile), iPad (mobile) - **Lingue supportate**: inglese - **Paesi disponibili**: Afghanistan, Albania, Algeria, Andorra, Angola, Anguilla, Antigua e Barbuda, Arabia Saudita, Argentina, Armenia, Aruba, Australia, Austria, Azerbaigian, Bahamas, Bahrein, Bangladesh, Barbados, Belgio, Belize e altri 209 ## Funzionalità - Analisi delle sensazioni - Analisi delle tendenze - Analisi di testo - Applicazioni di analisi dati - Avvisi/Notifiche - Branding personalizzabile - Comunicazione multi-canale - Creazione di report/analisi - Dashboard - Distribuzione multi-canale - Domande discriminanti - Domande personalizzabili - Email Marketing - Estrapolazione di dati - Etichettatura - Feedback anonimi - Generatore di sondaggi - Gestione contatti - Gestione dei feedback - Gestione dei modelli - Gestione dei sondaggi - Gestione del controllo qualità - Gestione dell'esperienza del cliente - Gestione delle prestazioni - Gestione di feedback negativi - Importazione/Esportazione di dati - Libreria di domande - Live Results Sharing - Logica di esclusione - Messaggistica programmata - Messaggistica via SMS - Modelli personalizzabili - Moduli personalizzabili - Monitoraggio lamentele - Personalizzazione dei messaggi - Personalizzazione di URL - Raccolta dati multi-canale - Raccolta di risposte offline - Rendicontazione e analisi statistiche - Segmentazione - Segmentazione della clientela - Sondaggi e feedback - Sondaggi sul coinvolgimento dei dipendenti - Sondaggio tramite cellulare - Strumenti collaborativi - Struttura sondaggio CES - Struttura sondaggio CSAT - Struttura sondaggio NPS - Third-Party Integrations - Visualizzazione di dati ## Integrazioni (11 in totale) - ActiveCampaign - Airtable - Freshdesk - Google Sheets - Help Scout - Intercom - Meta for Business - Slack - Twitter/X - Zapier - Zendesk Suite ## Opzioni di supporto - Email/Help desk - Knowledge Base - Assistenza telefonica - Chat ## Categoria - [Strumenti per survey](https://www.capterra.it/directory/30092/survey/software) ## Categorie correlate - [Strumenti per survey](https://www.capterra.it/directory/30092/survey/software) - [Software di customer satisfaction](https://www.capterra.it/directory/30541/customer-satisfaction/software) - [Software per sondaggi SMS](https://www.capterra.it/directory/32937/sms-survey/software) - [Software per analisi qualitativa](https://www.capterra.it/directory/31297/qualitative-data-analysis/software) - [Tool per web scraping](https://www.capterra.it/directory/30933/text-mining/software) ## Alternative 1. [Typeform](https://www.capterra.it/software/137289/typeform) — 4.7/5 (952 reviews) 2. [SurveyMonkey](https://www.capterra.it/software/32728/surveymonkey) — 4.6/5 (10432 reviews) 3. [Jotform](https://www.capterra.it/software/158456/jotform-4-0) — 4.7/5 (2845 reviews) 4. [QuestionPro](https://www.capterra.it/software/135455/questionpro) — 4.8/5 (525 reviews) 5. [SurveyLegend](https://www.capterra.it/software/156752/surveylegend) — 4.6/5 (963 reviews) ## Recensioni ### "The perfect feedback software" — 5.0/5 > **Shefali** | *27 ottobre 2020* | Arredamento | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: Extremely quick and easy to set up. The team is very helpful and easy to work with. And best of all, reporting. The analytics section is designed so well and is so informative. It has helped our team take a lot of good business decisions that we otherwise were extremely clueless about. While most survey softwares and feedback softwares give analytics, Zonka Feedback has really put mind at the effectiveness of the reports, especially from a decision-making perspective and value-addition to the business. > > **Inconvenienti**: Nothing so far. The tool has been really amazing for my marketing and operations team. We have been able to do research surveys very swiftly and easily. The team is also helpful in setting up and the experience is great. > > Zonka Feedback is a very modern-looking Survey Software with extremely good looking surveys and feedback forms. It’s easy and fun setting up the surveys using Zonka Feedback’s visual Survey Builder. I don’t have to imagine how my surveys would look to my customers. Survey setting up is extremely intuitive as well and since I’m using it in my organisation for conducting more market research and questionnaire, the survey logics come very handy to me. With COVID, I’m able to send out these surveys via email using Zonka Feedback and set up easy reminders also in their new version. Beyond everything though, what really stands out for me is the reporting. It is absolutely kickass. I get too many detailed reports in one click and I really love the way the entire Analytics system is designed. It allows me to quickly browse through reports as well as go in-depth by drilling down, using filters and what not. Reporting is extremely powerful at Zonka Feedback and I believe, that’s what really makes it stand out amongst other survey and feedback softwares. ----- ### "A promising survey software with powerful form builder\!" — 4.0/5 > **Wora** | *10 luglio 2021* | E-learning | Tasso di raccomandazione: 8.0/10 > > **Vantaggi**: - Survey logic is easy to understand - Once you finish building your survey form, it offers various distribution channels, including SMS, web, QR code, Popup, Embeds, Email, Mobile app, etc. So we can efficiently distribute our survey form to customers. - SMS quota included which is very good for what we pay. > > **Inconvenienti**: - The form design elements, fonts, Pixel, layout design, are not yet polished. It can improve more beautifully. - File upload form is not here. It will help to create more powerful surveys. ----- ### "User unfriendly tool" — 3.0/5 > **Evija** | *13 ottobre 2021* | Servizi finanziari | Tasso di raccomandazione: 3.0/10 > > **Vantaggi**: I really liked the ready to use templates and all kinds of designs. If you can find one that matches your needs, it is great\! Customer support is instant and very helpful. > > **Inconvenienti**: It is super user unfriendly, not intuitive, you can not undo if you have deleted something which is CRAZY\! Make a mistake by pressing a wrong button and you can delete your work\! Customization was really painful process. If there was no CS, it would be impossible to even launch our project. ----- ### "Great feedback and survey platform. Suitable even for hybrid or traditional businesses" — 5.0/5 > **Julien (Jun Yan)** | *19 luglio 2021* | Gestione di organizzazioni non profit | Tasso di raccomandazione: 9.0/10 > > **Vantaggi**: Many things\! Zonka has a modern interface on both the backend and customer-facing form. The survey builder is easy to use and has many pre-made templates. There are many options to distribute the survey, including offline (device kiosk) mode. This makes it a great tool not just for internet businesses but also for brick and mortar / traditional businesses. If you have several physical locations, Zonka even has location reporting (with appropriate plan subscription). White label domain is supported and the set up was very easy and straightforward. You can even export the email template to be used with popular email marketing platforms such as Salesforce, SendGrid, Hubspot and Campaign Monitor. > > **Inconvenienti**: Very little. Perhaps the feedback interface (in customer view) is not as "fun" as say TypeForm but it runs it close. Also, even though there is an option to allow customers to switch language, it would be great if there was an auto translate from english to the other language option for the backend user so that it doesn't need to be retyped from scratch. > > I was searching for an omnichannel way to collect feedback. Some of my customers are not tech-savvy and don't even have an email. With Zonka Feedback, surveys can be collected via SMS or at physical touchpoints too. ----- ### "A great feedback software" — 5.0/5 > **Vrinda** | *12 giugno 2020* | Servizi finanziari | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: I have been using Zonka for quite some time now and it's actually quite a good customer tool to us. What I really like is that I can quickly set up feedback forms without any help. Initially I thought it might be a task and used to take help from the team (and they were very helpful about it). But for a few weeks now, I have been setting it up myself and it's great. > > **Inconvenienti**: Nothing to dislike as of now. Have used the software for Customer Feedback majorly using email surveys. We have used integration to automate this and use it manually as well. It's pretty easy once you set it up. > > We majorly use this for email surveys and sending surveys with additional info works pretty well for us. Gives us superb reports instantly and has helped in making some kickass decisions. I definitely recommend the tool. For three major reasons - 1. The helpful tool 2. The ease of the software 3. 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