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Aspetti positivi:

I appreciate the quick access to messaging back and forth with my bookkeeper, making notes about transactions, and they referred me to Gusto for an integrated payroll service.

Aspetti negativi:

My issues have been with smaller banks making it difficult to link accounts to Bench, but this is less about Bench, and more about the banks’ software.

Valutazioni di Bench

Punteggio medio

Facilità d'uso
4,7
Servizio clienti
4,7
Caratteristiche
4,5
Rapporto qualità-prezzo
4,5

Lo consiglieresti?

8,8/10

Bench ha una valutazione complessiva di 4,7 stelle su 5, calcolata sulla base di 280 recensioni degli utenti di Capterra.

Hai già usato Bench?

Condividi la tua esperienza con altri acquirenti.

Filtra le recensioni (280)

Chris
Chris
Co-Founder (USA)
Utente LinkedIn Verificato
Telecomunicazioni, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Alternative considerate:

Love Bench!

5,0 2 anni fa

Commenti: Bench is the easiest way to manage our books online. It's been a huge time and money saver over the last few years.

Aspetti positivi:

I've been using Bench for years now and it's so simple to see and manage my books. When something isn't categorized correctly, I add a comment and it's moved over to the right one. It's been great and easy to use.

Aspetti negativi:

The monthly income statements are behind often. I have to ask to get them on time. I wish it integrated with Quickbooks as my CPA can easily manipulate the data for reports.

Risposta di Bench Accounting

2 anni fa

Thanks, Chris! We appreciate you taking the time to share your experience and feedback. We've passed your comments to your team as well! Wishing you all the best.

Guy
Guy
President (USA)
Utente LinkedIn Verificato
Marketing e pubblicità, 2-10 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Life and Business Changing

5,0 anno scorso

Commenti: In the wake of COVID I left the agency I was at to do my own agency. While I had my business as a side-agency for a number of years and applications like Freshbooks and then Quickbooks Self-Employed helped me manage things I dreaded tax season and all the work I needed to do every year. During COVID I had to get my business up and going, get clients, execute projects, and get things done. I had zero time for managing my books. When the end of the year came up I dreaded the work that was ahead of me with several big projects in progress. Then, through the service I use to pay my contractors, I found out about Bench and it has changed my business AND my life. Bench took 15 months' worth of books that needed to be done and assigned them to a "catch-up" accountant. He went through everything, classified all my expenses, and had a simple way to ask me to review anything they need clarification on. They pulled difficult things to deal with like my processing fees from Stripe and instantly accounted for them. On top of that, having an honest to goodness accountant and accounting team to know how to PROPERLY set up a Chart of Accounts and classify expenses was game-changing. This service easily pays for itself in the time it saves me and the peace of mind it gives me.

Aspetti positivi:

- An accounting team to get me on track. - Tax resources with their Bench Tax service. - A beautiful interface that is easy to understand and use. - Superb customer service with timely replies to any questions you have. - An easy way to review anything your team needs clarification on, I rarely spend more than 5 minutes a month classifying expenses for them. - EXPERTISE, Bench isn't just software to do your books, THEY are doing your books, understand small businesses and bring accounting expertise at a very affordable price. - Completed my taxes easily and reduced my tax burden, it was the most painless tax process I've had in years.

Aspetti negativi:

- Communication early in Bench Tax could be improved but I mostly put this on me for being behind. - Having a separate signon for Bench Tax is a bit of a pain but not a big deal.

Risposta di Bench Accounting

anno scorso

We appreciate you taking the time to share this positive experience with us, Guy! We're so happy to hear that the Bench platform, the expertise of your bookkeeping team, and timely client support have taken the burden of bookkeeping and tax filing off of your plate. Thank you for being with Bench, Guy!

Jacob
Owner (USA)
Software informatici, 2-10 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Alternative considerate:

SaaS, but with people you get to know

4,0 3 settimane fa Nuova

Commenti: Bit of a bumpy onboarding with aggressive trials clearly operated by a different team, but so much smoother once you start a subscription and are assigned your bookkeeper.

Aspetti positivi:

A pleasant mix of self-service software, with a reliably consistent team who does genuinely get to know my business.

Aspetti negativi:

It is a walled garden, so no integrations with any existing software. Leads to a lot of duplicate or redundant content in Xero, Expensify, and other tools I use.

Risposta di Bench Accounting

2 settimane fa

Hi Jacob, thank you so much for taking the time to write this review and providing feedback. We're thrilled to hear that your team has been consistent and knows your business. We have also taken your feedback back to our teams internally to see if there are any improvements we can make

Utente Verificato
sound mixer (USA)
Utente LinkedIn Verificato
Produzione di media, Lavoratore autonomo
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione
Fonte: GetApp

failed to file business taxes on time and did not file personal taxes properly

1,0 2 mesi fa Nuova

Commenti: tldr; terrible - incompetent, will not support client if there are missed filing deadlines, penalties and fees. During my sales onboarding call, I talked about my 10 years of doing business in NYC as a sole owner of an s-corp. I have to file extensions from time to time. Bench assured me this would be no problem. They missed the deadline to file my business return with NYC. When I asked Bench about this, they replied that they don't do municipal filings. I asked why didn't my tax preparer notify me - the short answer: he didn't even know NYC requires a seperate business filing. It took several intense phone calls to get a refund. My personal returns were the same. They didn't calculate my estimated tax liability when the filed my extension. I got hit with hundreds in penalties and interest. Again I asked why they didn't notify me. Answer: it was in our disclaimer. If you look at what Bench offers, they are charging a premium for essentially googling information for you. The actual issues you will need guidance on, they don't offer. Furthermore, they will not advise you of critical filing necessities because it's in their list of "disclaimers". Find a local tax accountant who understands your business and will have your best interests in mind.

Aspetti positivi:

The dashboard chat and customer call scheduling were pretty responsive.

Aspetti negativi:

a bit clunky moving from bookkeeping to tax platforms and not knowing which chat/communication to use when customer support tells you to check your messages.

Risposta di Bench Accounting

3 settimane fa

Hi there, Thank you for sharing your experience with us. We're concerned to hear about some of your frustrations, and our Client Success Team has been actively reaching out to you to address the frustrations.

Michael
Michael
Managing Partner (USA)
Utente LinkedIn Verificato
Coaching e formazione professionale, 2-10 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Its easy and worth it.

5,0 4 mesi fa

Commenti: The sales and onboarding team was amazing. [SENSITIVE CONTENT] is a champion.

Aspetti positivi:

Reconciliation and ongoing communication through the chat is priceless. The teams are fast and handling things in real time is valuable to the process.

Aspetti negativi:

I'd hoped my monthly statements would be pulled automatically once I linked my accounts.

Risposta di Bench Accounting

3 mesi fa

Hi Michael, we're so happy to hear you had such a great experience with our sales and onboarding team! I'll be sure to pass it along to the team, I know they will be thrilled! We're excited to keep providing the support you need so you can continue to grow your businesses.

Samantha
Samantha
Owner (USA)
Utente LinkedIn Verificato
Servizi alla persona e alla famiglia, Lavoratore autonomo
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Alternative considerate:

Huge help for an entrepreneur

5,0 2 anni fa

Aspetti positivi:

Bench was critical in helping me with catch up books for tax time. Being able to upload reports easily from my bank and various credit card processors made things so much easier, and the bookkeepers learned quickly how to categorize the transactions. I'm not sure when I would have caught up on my historical books without Bench. Going forward from there has been very easy as well. I've been able to link the reports to my card processing software and bank, and get updates as they have questions. So simple! I find the monthly reports easy to understand and its given me a much clearer picture of my numbers.

Aspetti negativi:

The only challenging initial integration was with Paypal- myself and the Bench team member had a hard time linking everything. We resolved it and I didn't have that issue with other accounts. I do wish that this software integrated with my invoicing system, so I could easily see where the profits were coming from. However, I use that system's reports to get a good idea of what's bringing in income.

Risposta di Bench Accounting

2 anni fa

Hi Samantha, Thank you so much for taking the time to share this review! We're happy to hear that we were able to help get your bookkeeping up to date. We're excited to keep providing a simple and easy bookkeeping experience moving forwards!

Veronica
CFO (USA)
Industria edilizia, 11-50 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Satisfied Customer

5,0 6 mesi fa

Commenti: I love it. Bench tracks all expenses and the team communicates regarding expenses in question and suggest "expense categories."

Aspetti positivi:

I love how user friendly the software is. Everything is easy to upload and the team is able to communicate with you and ask for documents or ask questions.

Aspetti negativi:

I have no complaints about any aspect of the software. Very satisfied overall.

Risposta di Bench Accounting

6 mesi fa

Hi Veronica, we're so happy to hear you're loving how user-friendly our software is, and how communicative your team has been! We're excited to keep providing the support you need so you can continue to grow your business!

Angela
Founder (USA)
Vendita al dettaglio, 2-10 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Great option to take bookkeeping off my plate

5,0 10 mesi fa

Commenti: I've gained more time and mental space to focus on other things since handing my books over to bench.

Aspetti positivi:

Using bench takes bookkeeping tasks off my plate, giving me more time to focus on more important areas to grow my business.

Aspetti negativi:

I am not able to get quite as granular with monthly reports as I was doing my own books with Quickbooks, but the bookkeepers are very helpful with providing info when requested.

Risposta di Bench Accounting

10 mesi fa

It's great to hear we've been able to make your life a little easier, Angela! Thank you so much for sharing and for being with us.

Nour
CEO (Francia)
Servizi e tecnologie dell'informazione, 2-10 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Good option for a scrappy startup

5,0 2 mesi fa Nuova

Aspetti positivi:

Bench has allowed our early stage startup to handle US bookkeeping at a reasonable price, and with a real human being behind the interface.

Aspetti negativi:

I wish they could do tax filing as well for companies owned by foreign individuals and with foreign subsidiaries. I had to use Taxfyle for that reason and I would have preferred to have everything in one place.

Risposta di Bench Accounting

3 settimane fa

Hi Nour! We're so happy to be supporting you and your business during this time. It's great to hear that we've been able to give you valuable time back, so you can focus on growing your business! Thank you so much for sharing and for being with us.

Luis
Economista (Colombia)
Servizi e tecnologie dell'informazione, 2-10 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Bench, a good ally

5,0 4 settimane fa Nuova

Commenti: excellent

Aspetti positivi:

They are very organized, they respond quickly

Aspetti negativi:

All things are very good, I don´t have any bad comments.

Steve
Owner (USA)
Consulenza manageriale, Lavoratore autonomo
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Alternative considerate:

Friendly, helpful staff. Software is nicely designed and easy to use. It's too expensive.

4,0 7 mesi fa

Commenti: Overall, I've been very impressed with Bench. The people, organization, resources, and software are top-notch. The price, however, is too much for someone who is self-employed or a small business owner with limited transactions. I understand that you generally get what you pay for, but I don't feel that you get 10x the value over self-managed bookkeeping using Quickbooks, Freshbooks, or Wave bookkeeping software. Excellent product -- it's just not for everyone.

Aspetti positivi:

Everyone I worked with to understand and use the bookkeeping software was friendly, professional, and helpful. The dashboard analytics was very easy to understand and is very appealing. I also like that I can export all data into a single workbook (summaries and itemized transactions).

Aspetti negativi:

I don't like that the product is so expensive. Depending on how large your business is and how many transactions you're managing, this product may be too expensive. For example, I've used Quickbooks Self-Employed for years and it's under $20/mo. In comparison, Bench (without any promotions) is hundreds of dollars per month. Granted, they are provided professional bookkeeping services as well as the software, but for a business with 50 transactions per month, it is a little overkill. It's really the only thing I don't love about Bench.

Risposta di Bench Accounting

7 mesi fa

Hi Steve, thank you for sharing your experience with us. It's great to hear that your team has been friendly, professional, and helpful. And that you are finding our User Interface to be appealing and easy to use. We're concerned to hear that you feel as though you are not experiencing the price to the relative value of our product. A member of our Client Success Team will be reaching out to you shortly.

Emily
Owner (USA)
Marketing e pubblicità, 2-10 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

One less thing off of my plate...

5,0 2 anni fa

Commenti: I am saving myself hours and hours of handling the bookkeeping. I am confident that it is done correctly and I am not missing anything. I like having someone to ask bookkeeping questions to if need be.

Aspetti positivi:

I was hesitant to start Bench because I thought I could handle the bookkeeping for our business on my own. Managing money has always been a strength for me. However, as my company grows I find that I need to keep delegating and removing things off of my plate. At the same time as a business owner I like to keep as much cash inside the company as possible. I finally gave the free trial a chance and it has been the BIGGEST weight off of me. I know that my bookkeeping is totally taken care of and done professionally. The stress of organizing everything for taxes is lifted off, and I know that I always have someone working on it everyday on my behalf. Anytime I have questions I get an immediate response along with very valuable advice. I am a Bench customer for life!

Aspetti negativi:

I don't like that it keeps disconnecting to my bank account. We've had a few technical issues with that. It can be very time consuming and frustrating especially since I am extremely busy already. I also have to confirm purchases from months prior and that can take a long time! When I confirm those purchases it is usually 30+ transactions and at that point I don't even remember all of them so it takes a while for me to locate receipts. I really dislike that too. I wish it were less expensive for us a small business owner as well.

Risposta di Bench Accounting

2 anni fa

Hi Emily! We're thrilled to hear that we have been able to take one more thing off your plate. We have also shared your feedback with your team! A member of our Client Success team would also love to connect with you regarding your pain points. We will be reaching out via email shortly!

Utente Verificato
Founder & Creative Director (USA)
Utente LinkedIn Verificato
Design, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Makes My Life as a Small Business Owner So Much Easier

5,0 4 anni fa

Commenti: I started my graphic design studio in 2005 managing our books through a part-time bookkeeper who'd come in 1-2x a month and we'd then communicate a few times every week.. This system got us through the first 8 years of our business. Though functional, it was a time-consuming process. We used Quickbooks at the time, and I could never get comfortable using it to manage or understand our business's numbers even though our bookkeeper was serving it on a silver platter essentially. I've always felt Quickbooks was made for accountants, not business owners or individuals. Once can argue, it's supposed to be "accounting made easy", but it's really designed with accounting in mind — not business owners. As a business owner I wanted to quickly understand cashflow and profitability. Whereas Quickbooks seemed to that and much more, it seemed like I was doing my taxes every time I went in there. So I started looking for options and that's when I found Bench. And Bench, even back then, had already provided a service ideal for a small business owner like me. I've been using Bench since 2013 now, and I can't imagine running my business without them. It's allowed me to focus on my clients and design work which are revenue generating tasks, instead of accounting which was an anxiety-generating task.

Aspetti positivi:

1) Uncomplicated Interface — For a non-numbers/non-accounting comfortable individual it's great. It provides me access and understanding to our accounting in a very digestible yet informative manner. 2) Accessible Customer Service/Communications — All the interactions I've had have been professional, courteous, and problem solving driven. It's never "No". Instead if a challenge arises, they've always been proactive in finding a way to address the challenge or question providing options. It's also especially great that you can speak with them or chat with them with no barriers. At first I was very concerned about this since our books are the heartbeat of our financials, and i was quickly at ease after the first few calls and chats. 3) Easy — Once our accounts were synced and Bench had a clear picture of how our business worked, it's set-it-and-forget-it. What used to required a few hours every week for me now has become an hour or two a month. 4) Transaction Verification Made Easy — I especially love how they've simplified this process to almost a game.

Aspetti negativi:

1) Cash based bookkeeping. This was a struggle in the beginning since we were accrual based initially. However upon working with them and our CPA, we've managed to stay accrual based and set up a system where we do adjusted entries after filing taxes. 2) Not Quickbooks. This is not really a con, but should make it clear that if you prefer to stay on Quickbooks, this is not the service for you. They will provide your books as spreadsheets for your CPA to work with. At first I was nervous about this, but it hasn't been an issue. 3) Turnover with bookkeepers — Over the years, we've had I believe 5 different bookkeepers over the course of 6 years due to turnover or what seems to be internal promotions. It has not negatively impacted our service, but I do wish it was less frequent since at times I'd have to remind the new person some of the subtleties of our account.

Shannon
Partner (USA)
Media online, 2-10 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Alternative considerate:

Very Happy

5,0 11 mesi fa

Aspetti positivi:

My Team and I are very happy with the Bench software and customer service. It's easy to use, a breeze to read, and simple to update.

Aspetti negativi:

The lag time to get a response from a human being is something I'm getting used to as our world is moving to the online/AI experience.

Risposta di Bench Accounting

10 mesi fa

Wow! We're absolutely thrilled to hear that we have been able to give you piece of mind, knowing that your bookkeeping is in great hands! It's also amazing to hear that your team has been professional, friendly and knowledgable. Thank you for sharing and for being with us, Shannon!

Dez
Director (USA)
Servizi e tecnologie dell'informazione, 2-10 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Alternative considerate:

Clean

5,0 2 anni fa

Commenti: Our overall experience has been that Bench is personable, intuitative, and user-friendly.

Aspetti positivi:

What we like most about Bench is their level of customer service. From setup to now, the team has been here with us and is extremely easy to reach out to. Beyond this, the interface is very clean, quick to load.

Aspetti negativi:

There are some accounts that can't be automated, but we understand this. That aside, we would like to see Bench expand and offer more all-in-one service beyond book-keeping and tax returns or make any partners more accessible (virtual CFO, CPAs would be great).

Risposta di Bench Accounting

2 anni fa

Hi Dez! Thank you so much for your kind review. We also appreciate the feedback! Wishing you all the best.

Jonathan
Partner (USA)
Vendita al dettaglio, 2-10 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Alternative considerate:

Excellent Book Keeping Software For Running Your Business

5,0 2 anni fa

Commenti: Understanding the financial health of our business has been critical in making decisions both long and short term. Bench helped free up the minimal time that we as business owners have and spend more of that time focusing on our business, which has been very helpful.

Aspetti positivi:

It was great to see a breakdown of all three financial statements for our business, both from a macro and micro perspective. Being able to pull up accounts and see specific transactions from desktop and on the go through mobile was indispensable in running a healthy business and planning for the future. The messaging system was prompt and efficient for keeping in touch with our book keepers and account manager with any pressing questions. They were always very professional and did high quality work. Any questions or concerns with categorization and interpreting information were answered well.

Aspetti negativi:

I think it would be helpful to expand the software to allow for the dropping of all receipts into our account in order to have a one stop location for accessing and printing receipts for accounting and tax purposes. We were informed that only high ticket items needed receipts, and so we ended up using other third party software to track mileage and keep track of receipts.

Risposta di Bench Accounting

2 anni fa

Hi, Jonathan. Thanks so much for sharing your kind review! We also appreciate you taking the time to share your feedback. We have shared this to the appropriate teams.

Albert
CEO (USA)
Utente LinkedIn Verificato
Servizi ai consumatori, Lavoratore autonomo
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Exceptional Services for Small Businesses

4,0 4 anni fa

Commenti: Bench executives should develop the bookkeeping platform further to include items that allow the end user to have a total experience. I understand that the goal is to lead bookkeeping into full tech. However, I feel that users want some form of one-on-one service where they are able to meet and greet their bookkeeping expert. What I have experienced with Bench thus far are a series of glitches when adding accounts, not being able to delete accounts, and occasionally having to repeat myself when discussing issues with numerous customer support staff members that are not apart of my bookkeeping team. I feel that by establishing a video conferencing feature to the dashboard, it would be a brilliant opportunity for us, end users, to get to know their experts and to limit any inconsistencies while providing a more personal experience.

Aspetti positivi:

Bench has done a great job of placing most items one would require into a dashboard that makes the bookkeeping experience simple. Customer service at Bench is by far the best in the market! Staff at the company truly believe in the product and provide the end user with an exceptional experience each and every call.

Aspetti negativi:

Platform errors and the lack of additional features.

Chris
CEO (USA)
Fotografia, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Outsourcing to Bench was a Gamechanger

5,0 4 anni fa

Commenti: As a small business we're constantly prioritizing big time spends and deciding what's worth us outsourcing and spending money on rather than time. Bench was one that, as soon as we were set up and going with them, we've never looked back. It is not cheap. But it's worth it for us, no question about it!

Aspetti positivi:

We've been using Bench for a few years now and absolutely love it. It can be basically as hand's off as you want. We get an email once a month when they're working on our books, sometimes an extra contact here and there if they provide other documentation throughout the year. And we have our CPA and Bench people in touch with each other which is even more off our plate. As small business owners, bookkeeping used to take a ton of our time, and now it's a breeze. And logging into our account we can look around at where our money is going with a quick glance

Aspetti negativi:

I admit we haven't done a ton of digging around in the actual software - our typical use is them contacting us with any categorization questions once a month (and after a couple years there are hardly ever any). I do wish (or can not find how) we could see how much money we're paying/spending on a particular item. So, say, I want to see how much we're spending on just Facebook ads. What I can do is search for "facebook" (and I can specifically search within whatever time period I want, like Q4 2018 or January 2017), but it won't automatically give me a sum of all of those expenses. I CAN see a summary of expenses by category, but by "line item" (like "Facebook" or "AWS") would be even more helpful.

M. Brandon
Owner (USA)
Marketing e pubblicità, Lavoratore autonomo
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Alternative considerate:

Extremely happy with my choice!

5,0 2 anni fa

Commenti: Overall, really great! They're super helpful. Most of the time they're quick to respond, but at times have needed to have an extra poke to get a response. That is a rarity. Usually, I'll hear back from someone by the next day at the latest.

Aspetti positivi:

Having all the data to see my business stats has been really helpful. They call it the "Pulse" which shows you the health of your business with a way to visualize how you're doing over time. I like that a lot. Bookkeeping is really easy for me now and I'm thankful I outsourced it. I just connect my accounts and drag and drop invoices and receipts that I scan or receive into the documents section and they take care of things. They also provide a nice, clean, easy to understand summary at the end of each year so my accountant can do my taxes easily. I have no regrets going with Bench. It definitely saves me a lot of time and stress.

Aspetti negativi:

I wish there are some nice comparable summaries like percentage growth or changes month to month, by quarter, and YoY. Prices still feel a little high to me and I wish there was an option for invoicing and receiving payments into my checking accounts.

Risposta di Bench Accounting

2 anni fa

Thank you so much for your kind words! It's great to hear that we have been able to take away some stress. We've also shared your feedback with the appropriate parties for further consideration!

Brent
Financial Planner (USA)
Servizi finanziari, 2-10 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

A great value of service for taking care of bookkeeping

5,0 3 anni fa

Commenti: Great experience and helpful service. Awesome value since an in-person CPA would be double the cost.
Bench was especially around tax time when it comes to working with me to get my numbers buttoned up.

Aspetti positivi:

The iOS app is simple and easy to use. I appreciate the quick access to messaging back and forth with my bookkeeper, making notes about transactions, and they referred me to Gusto for an integrated payroll service

Aspetti negativi:

Some of the features like their Pulse tab of real time bank account syncing and electronic PDF statement syncing are glitchy.

Nick
Creative Director (USA)
Design, 2-10 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Alternative considerate:

Only Do What Only You Can Do

4,0 2 anni fa

Commenti: Pleasant interactions with all personnel I’ve spoken with over the phone or via email. Onboarding was easy and comprehensive. The financials dashboard -+ the app is well designed and easy to access.

Aspetti positivi:

Offloading expense tracking was a massive weight off of my shoulders. I now have more time to lead my small team and know that my accounting is in good hands - if there is ever a question or discrepancy they reach out immediately.

Aspetti negativi:

Honestly the price. I wish it were significantly cheaper. Much of the expense tracking is already done through freshbooks, other financial input apps have APIs for the Bench team to use as well - so I don’t think the limited personal interactions (which is not a detriment-the less I can talk to accountants the better) warrants the steep price tag.

Risposta di Bench Accounting

2 anni fa

Thank you so much for sharing, Nick! We're thrilled to hear that we have been able to help take a massive weight off of your shoulders!

Byron
Attorney (USA)
Studi legali, Lavoratore autonomo
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Bench is great

5,0 3 anni fa

Commenti: My accounting was solved using bench, literally it's set it and forget it, these guys are top notch and make your life easy.

Aspetti positivi:

Incredibly supportive staff, intuitive friendly user-interface, provided year end tax portfolio that I could easily give to my CPA. Bench is just fantastic, I can't say enough good things about the way they have handled my accounts for the past 3 years, highly recommend. If you're a professional, this is for you.

Aspetti negativi:

The only con here is that I didn't switch sooner.

Risposta di Bench Accounting

3 anni fa

Thank you so much Byron for your kind words! We are so happy to be working with you.

aimee
Owner (USA)
Prodotti alimentari e bevande, 2-10 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Alternative considerate:

Helpful but pricey

4,0 anno scorso

Commenti: Generally my experience has been good. The device is expensive compared to other bookkeeping devices. My biggest concern is that in working with the company you get handed off to several different staff. It has been hard to build a relationship with my bookkeeper for this reason. I’ve found that I have to reexplain a number of our specifics over and over again because I am working with new people within the company. It would be better to be assigned to one bookkeeper, especially in our case, which included historical books and present day books. My business isnt open yet but some of the limitations in the software (particularly a lack of an A/P system) cause concern for me in considering continuing use once we are open.

Aspetti positivi:

I like that the online interface is user friendly, albeit a little glitchy.

Aspetti negativi:

Software is glitchy and could use a bit of tweaking in order to ensure that it is more effective.

Risposta di Bench Accounting

anno scorso

Hi Aimee, thank you for taking the time to share this with us! We're so happy to hear that you had a seamless experience with your historical bookkeeping. Regarding bookkeeper turnover, we completely understand how this can be frustrating in terms of user experience and this transition process is something we're actively working on improving. Building that working relationship with your bookkeeper is, understandably, quite important which is why we often recommend scheduling monthly check-in calls with your team!

Destiny
CEO (USA)
Commercio all'ingrosso, 2-10 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Alternative considerate:

Ease of Use and Best Investment Ever

5,0 2 anni fa

Commenti: My overall experience is great. this is my second time using them. I had to leave the first time while switching my business format but it’s worth the investment knowing that my books are in order in I can easily track my growth and readjust expenses.

Aspetti positivi:

The best thing about the software is hands off. In comparison to other software you have to not only implement the software you have to hire someone to upkeep it/reconcile it every month, whereas this is all in one pricing.

Aspetti negativi:

The software may be a little confusing at first but with the customer service they help you navigate how to use the key features. I do wish there was a easier way to download a simple profit and loss and there are some other things that they may not be able to do that you need a CPA for but you at least have all your information in order for the CPA.

Risposta di Bench Accounting

2 anni fa

So glad we are able to work with you again, Destiny. Thank you for sharing your experience! All the best.

Marie
Founder (USA)
Fotografia, Lavoratore autonomo
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Alternative considerate:

Bench dropped the ball & gave me a partial refund.

2,0 2 anni fa

Commenti: I tested Bench out at the end of 2019 and then hired them for my entire 2020 books. In the beginning, they were on top of things. Then, mid-summer they dropped the ball. My account got passed to another team, and they didn't even touch my books for months. It was a mess. I reached out to customer service and they did give me 2 months of a refund, because the customer service rep (who was very kind & courteous) saw what I saw. In December, I requested for my bookkeeper to fix some miscategorized transactions and later asked, "Hey were those fixed?" She said she fixed them, which was a blatant lie! On top of all of that, it took them about TWO MONTHS to do my final end of year books that I could pass onto my CPA. I was told they were uploaded, but then they weren't there when I looked for them. I had to request, "Please upload them again." They apologized and did so right away, but by the time I saw them, thank goodness for the COVID extension, because I literally didn't have my deliverables from Bench until April 2020. My filings would have been late.

Aspetti positivi:

Bench is easy to use and navigate. In the beginning, they were fantastic at answering questions I had to help understand how my bookkeeping was being handled. That's about the only good thing I have to say.

Aspetti negativi:

I spent more time dealing with Bench all year long than when I was doing my own bookkeeping on a simple spreadsheet. I expected a learning curve in the beginning. They promised it would get easier "as we learn about your business and transactions," but I found month after month that the same transactions got flagged needing my input. Then, when I did thorough checks on my books, I found several transactions not in the right category. The other thing I didn't like was that my bank constantly needed to be reconnected. I truly felt like I spent more time handling Bench than I would've spend just doing my own bookkeeping.