Informazioni su SimplyBook.me

Sistema di prenotazione online con promemoria per le aziende di servizi! Consente ai clienti di prenotarsi online in modo autonomo. Include la versione gratuita.

Ulteriori informazioni su SimplyBook.me

Aspetti positivi:

The ease of implementation to outside apps. The facebook and website integration ease is well done.

Aspetti negativi:

Frustrating to not receive decent service when the app doesn't work properly.

Valutazioni di SimplyBook.me

Punteggio medio

Facilità d'uso
4,3
Servizio clienti
4,5
Caratteristiche
4,4
Rapporto qualità-prezzo
4,5

Lo consiglieresti?

8,6/10

SimplyBook.me ha una valutazione complessiva di 4,6 stelle su 5, calcolata sulla base di 1.097 recensioni degli utenti di Capterra.

Hai già usato SimplyBook.me?

Condividi la tua esperienza con altri acquirenti.

Filtra le recensioni (1.097)

Cynthia
Cynthia
Founder
Utente LinkedIn Verificato
E-learning, Lavoratore autonomo
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

different pricing structure

4,0 3 anni fa
Sottotitoli in italiano disponibili nel lettore video
Steven
Steven
Owner (USA)
Utente LinkedIn Verificato
Design, Lavoratore autonomo
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Amazing software at an amazing price, FREE!

5,0 8 mesi fa

Commenti: I don't use their booking page but I do embed the calendar into my website so everything stays on my site. I personally like how some other calendars look but overall, I can't complain. I was able to customize it to my liking and it sends austomatic email reminders to myself and the people who booked the time. It was very straightforward and it has been used and tested a lot lately and I am very impressed.

Aspetti positivi:

Being able to customize the product to match my branding was the biggest challenge while I was trying different online booking softwares. SimplyBook.me was the only one that allowed color customization on the free plan. So, I figured the rest would not be good. Boy, was I wrong! This software has gone above and beyond what I expected for a free online booking calendar.

Aspetti negativi:

The only thing that I am not 100% satisfied with is the look. If I could change the layout of the calendar that would be amazing but for the price, I can't compain and everything works as it is supposed to or better than I expected which is wonderful!

Alternative considerate: YouCanBook.me, Calendly e Fresha

Perché scegliere SimplyBook.me: I was paying monthly for something that I wasn't really utalizing and I wanted to find a cheaper option. I am still trying to grow my business, so I don't have too many online bookings yet, so I felt like I was just trowing away money each month. I liked the look and functionality of YouCanBook.me better however, I love the customization and price of SimplyBook.me and that is why I made the switch.

Software precedente: YouCanBook.me

Perché passare a SimplyBook.me: The ability to make some many customization in order to match my brand colors and it was free. In my opinion, there is nothing out there better.

Connor
Detailing (USA)
Servizi ai consumatori, Lavoratore autonomo
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

SimplyBookMe Review as a Detailer

5,0 3 settimane fa Nuova

Commenti: Overall, SimplyBookMe is a fantastic service especially for the price. I started using this product when I launched my business and over the past 7-8 months have never looked back and am constantly improving my booking website through them. Again it’s fantastic.

Aspetti positivi:

Some of the best things about SimplyBookMe is how easy it is to make services and have clients select to pay later or pay right then. I also like how I have control over everything booking-wise. Another thing is all the custom features that are available and always being added are perfect for my needs and there are many more suited for others.

Aspetti negativi:

What I like the least about SimplyBookMe isn’t really anything. I’ve loved it since I started using the free version and have slowly been upgrading to suit my needs in my business. If I were to nitpick it, it would be how sometimes closing your business on certain does feels as if it’s hard to find but that could be just me.

Alternative considerate: Squarespace

Perché passare a SimplyBook.me: Didn’t like Square’s features and pricing for what I was getting.

Risposta di SimplyBook.me

2 settimane fa

Dear Connor, thank you so much for taking the time to leave us your positive feedback, we appreciate it greatly! We are happy to hear that we have been able to grow with you and follow your needs....hopefully this only the beginning and good luck with your business going forward! All the best The SimplyBook.me team

Natalia
Coach (UK)
Salute, benessere e fitness, Lavoratore autonomo
Ha utilizzato il software per: Prova gratuita
Fonte della recensione

Did not blow me away but not the worse either

3,0 2 mesi fa Nuova

Commenti: I would not stay with simplybook.me, it felt a bit too complicated and not as smooth and integrated as I needed but when you are starting with booking a system overall it is not too bad

Aspetti positivi:

There was a free trial which is always nice to be able to test a system and see if it fits you. Overall I was able to find most of the settings I needed but not all I needed to ask for support for help with some.

Aspetti negativi:

A bit too complicated trying to find all the necessary settings and set reminders and notifications, takes a while to set up as well, and some things felt unnecessary to add. With this quality of product, I would say the price should be lower but it was still overall ok and functional.

Risposta di SimplyBook.me

2 settimane fa

Dear Nadia Thank you so much for taking the time to leave us your feedback, we truly appreciate it. All the best The SimplyBook.me team

Anthony
University Intern (Ecuador)
Utente LinkedIn Verificato
Produzione di apparecchi elettrici/elettronici, 1.001-5.000 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Boost Your Productivity with SimplyBook.me

4,0 mese scorso Nuova

Commenti: I had the chance to work with SimplyBook.me on a project for a nearby gym studio while working as an intern in the university's IT department. The software has a variety of features that I found to be user-friendly and intuitive, allowing the studio to expedite their scheduling procedure and enhance the client experience.

Aspetti positivi:

SimplyBook.me is an all-in-one scheduling and booking software that offers a wide range of features and customization options. Its user-friendly interface makes it easy to set up and manage appointments, classes, and events, and it allows businesses to accept online payments, send automated notifications, and manage staff schedules. SimplyBook.me also offers a mobile app for both iOS and Android devices, which allows users to manage their bookings on the go. The software's pricing is competitive, with a range of plans to fit the needs of businesses of all sizes.

Aspetti negativi:

While SimplyBook.me is a powerful tool, some users have reported difficulty with customization options and occasional glitches with the software's features. The software's customer support is responsive but may not always provide immediate solutions to issues that arise.

Risposta di SimplyBook.me

2 settimane fa

Dear Anthony Thank you so much for taking the time to leave us your positive and detailed feedback, we truly appreciate it! All the best The SimplyBook.me team

Utente Verificato
Utente LinkedIn Verificato
E-learning, 2-10 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione
Fonte: GetApp

The BEST booking system out there. Please keep updating & improving this epic/pioneering software.

5,0 8 mesi fa

Commenti: App = incredibly good. iFrame embeds a bit sketchy looking! Wish there was a way for employees to simply update/add to their schedules directly within our website or an app (not simply a homepage shortcut to a website that poses as an app).

Aspetti positivi:

Incredible tool. So many features. Build epic booking systems.

Aspetti negativi:

It seems to be something that they do not actively work on, which seems crazy to me. Customer support ([SENSITIVE CONTENT]!) is dire. She sits on her little throne of customer support power/possession and then acts as a mindless, droning, and passive-aggressive gatekeeper for SimplyBook. It makes working with the company a chore, and I would seriously not want to pay money every month with her as our Account Manager. She makes the process of this (incredible!) application, seem hopeless, limited, and dire. You need your first point of contact to laude the company, and care about it deeply! To inspire its customers, and to show them how much of an incredible booking system can be built with SimplyBook.

Alternative considerate: Setmore, Acuity Scheduling, Booknetic e Bookly

Perché scegliere SimplyBook.me: SimplyBook has so much more genuinely deep and powerful potential. Incredibly well-coded. User friendly for the service providers (as well as the customers). A truly epic and well-thought-out product, held back by shoddy customer service and a lack of passion at the front gate.

Software precedente: Calendly e Setmore

Perché passare a SimplyBook.me: Fantastic UI and endless potential with all of the addons. The perfect options for entrepreneurs and business owners looking to "build" a booking system for their business, that suits them and their specific business model. They are endless ways to build a business model that works using their system. PLEASE keep updating, and marketing your product. It is amazing, and far far better than Calendly/Setmore/Acuity and all the big boys, who have absolutely no potential, and incredibly limited coding for serious businesses and booking systems. SimplyBook has it all worked out when it comes to Team Members Scheduling (although this could be better with a simple frontend panel), Classes, Recurring Meetings, Timeslot booking simplicity, Coupons, etc.!

Jill
Owner (USA)
Intrattenimento, 2-10 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Great product that I have used for over a year

4,0 7 mesi fa

Commenti: I tell people about simplybook.me a lot because it just works. It works for about 90% of the things I need it to do, so to have one package, for such a great price, that includes so much, is really invaluable to me and my business.

Aspetti positivi:

I like the adaptability. Even though it has a learning curve, once I understand how to do something, it does it well. It does most things that I need it to do. Clients can book easily, the reminders go out without me checking on them, the product is definitely well priced, and it just works. I think I have a semi-complicated set up, but was able to make it all work (with some help from their excellent live chat agents). The widget codes work on my website, payments integrate with it, it's all just one great package for my needs.

Aspetti negativi:

There are still some things that I would like it to do that it doesn't do. The example would be too long, but I have worked around it. It has to do with the ability to book kids/adults/how many at a time of each, for a certain time frame. I also don't like that once I make a change, it is retroactive...I would really like the ability to change something for the future, and have it set up to go on a certain date, without the changes going live right away.

Alternative considerate: Trello, Checkfront, Xola, Bookeo e FareHarbor

Perché passare a SimplyBook.me: Price mostly, but also because it does everything I need it to do FOR that price.

Stacy
Program Director (USA)
Servizi legali, 11-50 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

A game-changer!

5,0 7 mesi fa

Commenti: When COVID-19 hit, my legal services nonprofit had to figure out a way to pivot from walk-in, in-person weekly consultations with new potential clients, to a completely virtual model of service. When we eventually began using SimplyBook, multiple staff called it a "game-changer" - it took so much time and stress out of scheduling consultation appointments and accepting payments in advance! It is pretty user-friendly, and tech support has always been incredibly helpful when we've contacted them via live chat. We also love how customizable the system is. Overall we've had a great experience for the past 1.5 years!

Aspetti positivi:

I love how customizable SimplyBook is - it took me a long time to get everything set up the way we wanted it at the beginning, but that was just because of how many different features I was able to customize to our exacts specifications. We also like the payments feature so that we can require clients to prepay for their appointments.

Aspetti negativi:

I wish there was a way to create certain types of appointments that are only available to certain people (for example, people with a certain password); I have suggested this feature to SimplyBook in the past and hope they develop it soon! We want to be able to, for example, only allow clients who have been prescreened to register for certain events, but we don't see a way to do that in the current system and so end up using a different (much less user-friendly) software program for those events instead of SimplyBook. I also wish we could see which clients have used which coupon codes in a single report.

Alternative considerate: Acuity Scheduling

Perché passare a SimplyBook.me: Integration with Authorize.net payment processor (preferred by our Finance department)

Risposta di SimplyBook.me

7 mesi fa

Dear Stacy, thank you so much for taking the time to leave us your fantastic feedback, we truly appreciate it! Have you tried as a workaround to setup hidden categories, have your services appear there too and then you can prepare separate links for clients that you have already approved of. You can also contact our Live Chat if you want to know more about that. All the best The SimplyBook.me team

Rob
Therapist / Business Owner (UK)
Salute, benessere e fitness, Lavoratore autonomo
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Excellent Service for 5+ Years Now

5,0 7 mesi fa

Commenti: My clients really like the SMS reminder function, and I like to be able to set availability from Google Calendar, this is a very handy function.

Aspetti positivi:

The booking widget on my website is brilliant for allowing new and existing clients to book a slot and not have to wait for me to confirm their session.

Aspetti negativi:

I wish there were more 'custom features' available on my plan, but the service does allow upgrading to a higher number if desired for an additional fee.

Alternative considerate: Timely

Perché passare a SimplyBook.me: A more comprehensive solution that allowed more flexibility.

Risposta di SimplyBook.me

7 mesi fa

Dear Rob, Thank you so much for taking the time to leave us your fantastic feedback, we appreciate it greatly! All the best The SimplyBook.me team

Austin
Investigator (USA)
Intrattenimento, 11-50 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

SimplyBook.me

5,0 3 settimane fa Nuova

Commenti: Again I do think it's a simple way to do your booking. I see it being best for low traffic businesses.

Aspetti positivi:

It's affordable and it's not hard to set up. Open your account then list your services and availability dates and you're ready to go. The admin app is a quick way to manage everything and there's also the client app that does the same thing on their end.Notifications can come in through email or SMS. I like that because I've missed important things coming in through email. On my phone after there are 3 or 4 they don't display individually anymore. On the other hand I always check SMS and they don't group together. Integrate with Facebook, Google, Stripe, PayPal, etc.I would say it's a simple way to do your booking.

Aspetti negativi:

It is affordable unless you're wanting the add on packages. Honestly they do get expensive. If you can operate without them it's no big deal though.

Risposta di SimplyBook.me

2 settimane fa

Dear Austin, thank you so much for taking the time to leave us your positive feedback, we appreciate it greatly! All the best The SimplyBook.me team

Richard
Managing Director (UK)
Salute, benessere e fitness, Lavoratore autonomo
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

It really works for me!

5,0 mese scorso Nuova

Commenti: Helpful staff always on hand with queries, I've been with them 5 years for a reason!

Aspetti positivi:

The system is great! It enables me to run my business without the worry of constantly chasing people to come to a class. All sessions are on the system and people book as and when they need to.I just use it for this, occasional I use email marketing. It' can do a hell of a lot more than I use it for!

Aspetti negativi:

Costs like anything are always an issue but generally not the most expensive out there

Risposta di SimplyBook.me

2 settimane fa

Dear Richard, Thank you so much for taking the time to leave us your fantastic feedback, we truly appreciate it! All the best The SimplyBook.me team

Aled
Owner (UK)
Sport, Lavoratore autonomo
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Good overall - improvement needed

4,0 anno scorso

Commenti: Overalls experience is good.

Aspetti positivi:

It is a very simple scheduling site. Not many customer don't know how to navigate around the site.

Aspetti negativi:

The system has little niggle points that need improving such as drop downs for quantities/options where at the moment single widgets can only be selected. My business sometimes multiple events are needes but simply book it only allows the customer to book one event at a time, can be frustrating to the customer and also coats me extra with having 2 transactions.

Robert
Owner/Operator (USA)
Utente LinkedIn Verificato
Intrattenimento, 2-10 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

"Years ahead of it's time thanks to an ingenious underlying database design."

5,0 4 anni fa

Commenti: Without SimplyBook.me, we wouldn't be able to offer "same day book & play" along side our counter "walk-in" ticketing system. Based on customer support feedback: I believe (and am very optimistic) about a future update addressing the "default value of 1" setting which can potentially lead to user booking errors as noted above. Nothing is perfect, but honestly: SimplyBook.me comes close. It's "the best of the best."

Aspetti positivi:

SimplyBook.me is the ONLY "booking engine" which had the capability to integrate "same day book & play" online booking with our in-house "walk-in's" ticketing system. Not only does it "work", but it's a "near perfect fit!" (Largely due to the custom feature "add-ins.") I had done extensive research & tried them all.... Simplybook.me is in a class of it's own. Surprisingly, customer support is also truly "world-class!" Having a fair amount of coding & web design experience, I dug in a lot deeper than the average user. In doing so I uncovered several bugs. Not only was the support phenomenal, but most of the fixes came FAST! Booking is fast, easy & designed to work well with smart phones. (Really well for the most part with proper setup, selecting the right "timeline" & adding the CSS custom feature add-in.)

Aspetti negativi:

"Power comes at a price": Monthly fees are based on "custom feature add-ins." IMO, their tiered pricing needs more flexibility. Pricing model is also based on # of bookings & # of SMS messages (if you use them.) This is not a big deal and actually favors "low volume users." (There is even a 100% free plan that comes with 1 custom feature of your choice.) BUT: If you need more than 3 custom features, monthly fees triple to get to the next tier which is 8 features. (So for a business that only does a few bookings a month but need more than 3 features, SimplyBook.me may be too expensive to use.) ~ However: If you do enough volume", your bringing in enough sales to "more than justify" using the best booking system on the planet! "Custom CSS" custom feature: Had to use the "Weekly Classes" timeline ALONG with this custom feature ("CSS custom feature) to avoid/minimize potential user mistakes in booking. The combination of these two work OK. With a few "simple" modifications to the other timelines, those should work well too. Hopefully the engineers will make two (2) very slight "navigational" & "display" modifications to correct these issues when using the other timelines. "Group Bookings" custom feature: When using "group billing custom feature" (one booking for a group of participants): A default quantity of 1 always displays. (Making it too easy for user to forget to select the correct quantity. And on the review screen, this quantity does not appear.)

Risposta di SimplyBook.me

4 anni fa

Dear Robert, Thank you so much for taking the time to leave us your feedback, we appreciate it greatly! Good to hear that you suggested those changes to our Live Chat which will then discuss it with the developers and hopefully that will be taken forward. All the best The SimplyBook.me team

Gavin
Digital Development Officer (UK)
Librerie, 1.001-5.000 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Using Simplybookme to reopen Sports and Culture Services after the Covid-19 Lockdown

5,0 3 anni fa

Commenti: I really like Simplybookme. It has been especially useful during the Covid-19 pandemic as I have been able to provide a booking system allowing customers to access services and events right across our Sports and Culture Department (LLA) of Abredeenshire Council. Customers book pickup slots within our Library Click and Collect Service, outdoor tennis courts can now be booked allowing our customers to observe social distancing, two of our museums have reopened and are using Simplybookme to take bookings. It really has helped us provide a service through these very difficult times. I highly recommend Simplybookme.

Aspetti positivi:

Very easy to setup and all accessed from a single Admin site which is cloud based so I can easily roll out the system to other staff across several sites. I found the initial setup very straight forward and adding further complexity to the system was easy to do too once I got the basics right. I can easily add multiple sites providing many different services all from the Simplybookme Admin site. Great value for money. I'm running almost a 100 different sites (service providers) providing our customers with over 30 different services. Superb email and SMS notification setup. I have a bespoke booking confirmations go out from each of my sites or service providers as they all have a different setup. The system is jam packed full of really great Custom Features many of which I use. Such as Book Soon Notification System, Intake Forms, Service Categories, Group Bookings, Flexible Notifications, Terms and Conditions, Products, Booking Status. That's only about 15% of all the Custom Features available!

Aspetti negativi:

Can't add single Special Days (e.g. for a one off holiday) without having to move away from the easy to use "slider" schedule I use for opening times. No "Sand Box" site for testing setup or training. The dates/days in the front end Calendar for customers (when using a phone) are not locked which means if you scroll down the screen it's very difficult to keep track of which day/date you are selecting.

Risposta di SimplyBook.me

3 anni fa

Dear Gavin Thank you so much for leaving your positive review, we appreciate it enormously! All the best The SimplyBook.me team

Utente Verificato
Utente LinkedIn Verificato
Salute, benessere e fitness, 2-10 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Very wide set of features with a great pricing model but poor API support.

3,0 5 anni fa

Commenti: The service has a powerful API that has documentation that is good enough to get you up and going with an implementation. It has some bugs and has poor technical support. The pricing model is very scalable if you have lots of people that need to have calendars/scheduling that don't necessarily use the scheduling capacity (provided by the API) in your application (they charge per booking not per calendar). The nail in the coffin for us it the lack of HIPAA compliance for the API. Their sales page touts HIPAA compliance but this is not possible if you are using the API and this is not stated anywhere. Your team could spend time and money encrypting all your data yourself before it gets to Simplybook.me's servers but it just makes it painful to use compared to other services out there that offer this out of the box.

Aspetti positivi:

They have a very wide set of features for users that are using their scheduling interface. The API seems to be quite robust as well handling many of the core scheduling features in it. The pricing is based on features and number of bookings which is very scalable for our use case that has lots of people that require a calendar but may never use the booking features that are provided by this integration.

Aspetti negativi:

They claim that their product is HIPAA compliant. However, turning on the HIPAA compliant features shuts down access to their API, which is the only thing we are using them for. Their API support is very poor. Most of the time they just say they cannot help and their answers are very abrupt and unhelpful answers most of the time (you have to keep nagging to get a decent response). There are bugs here and there in the API. The documentation for their API, though large, is incomplete and lacks thorough/clear explanations and neglects things like how call backs work etc. It looks like their feature set is growing but the API capacity is not.

Kate
Owner (Australia)
Fotografia, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Reliable and functional booking software

4,0 3 anni fa

Commenti: I started with a free plan, and have loved it. I recently upgraded to a subscription, and it's great too. I looked into other options, but SimplyBook seems to offer the most flexibility for our specific needs.

Aspetti positivi:

I've never had an issue with the site being down, and customers have found the booking process easy to use. I love the custom translation features which allow me to set the exact terminology for my specific business. I've use this for about 5 years, and we love it.

Aspetti negativi:

When we set it up, it definitely took some learning to work out how to make it work for us (special day schedules only). But now that it's up and running, it hasn't skipped a beat. I can keep adding and changing things as I go and as our business grows and changes. I would like to be able to set the date that follow up emails go out requesting a review to a later date, as our customers don't receive their final printed product for up to 2 weeks after their booking, so asking them for a review a maximum of 3 days after their sitting isn't very useful for us :-( I'd also love some more flexibility in sending sms or email reminders (eg, email 3 days before booking, sms 1 day before). Setting up our home page (especially images) has taken a lot of trial and error, but it's working for us now :-)

Risposta di SimplyBook.me

3 anni fa

Dear Kate, Thank you so much for taking the time to leave us your fantastic feedback, we truly appreciate it! I will check out with my team if we can add some more flexibility with regards to sending sms/email reminders. All the best The SimplyBook.me team

Clarisse
Owner/Tutor (Giamaica)
E-learning, 2-10 dipendenti
Ha utilizzato il software per: Non specificato
Fonte della recensione

It would have been the best if only it allowed me to log back in after loging out.

4,0 6 anni fa

Commenti: I cant tell since I cannot log in after logging out.

Aspetti positivi:

Accepts online payments even on a free account 30 days Free Trial which is long enough to try all of the costum features. It actually helped me decide to upgrade when my free trial is over.

Aspetti negativi:

Poor customer support. I signed up for the Free account. After logging out, I couldnt log in. Tried "forgert password/forget company login" but no email has been sent to my inbox. Tried chatting with their live chat, but it wasnt so "live" after all. I left a message but I didnt get any message in my inbox from them. Tried sending a message via their Facebook page which says "typically replies within a few hours" but until now there was no response. So I signed up again using a different email. This time, I screen shot my login details. I set up Simplybook according to my company's needs etc. When I tried logging in again after a few hours, I couldn't login using the login details I used (which I have screen shot earlier).Went through the same steps mentioned above to retrieve my login details (just in case I have the password wrong) and to no avail. I didnt get any email to reset password nor to find my company login. How can I use the system if it wont let me log in.

Risposta di SimplyBook.me

6 anni fa

Dear Clarisse, I am sorry to hear that your experience was not good. It is strange to hear about this login problem as we have thousands of users logging in every single day, and hundreds of new users being able to login as well. As for the FaceBook answer, you sent your question in on a Sunday, which is day off, and should have been answered on Monday but you were answered on the Tuesday. Our Live support would however have responded to you live, right away during workdays as they are on 24 hours per day, answering hundreds of clients. We are however not using FB for support issues as we have live support on our site all workdays and therefore we rarely get questions sent there. We would be happy to get you going and resolve your issues, if you just contact our live help on a workday :) All the best The SimplyBook.me team

Binyamin
Therapist (Israele)
Salute mentale, Lavoratore autonomo
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Basic, Straightforward, but Comprehensive Enough

5,0 4 anni fa

Commenti: Easy to use. Limited learning curve. I started out with another scheduling service but I'm in the process of switching over to SimplyBook.me.

Aspetti positivi:

SimplyBook.me allows users to accept payments through Stripe and apply membership scheduling and payments (two major pluses for me). Furthermore, SimplyBook.me allows me to customize (within significant limits) the look and feel of the platform to more-or-less conform with the look and feel of my website. It has an easy to use and intuitive user interface (not being very tech savvy, for me this is a very important feature). Within twenty to thirty minutes you can have a subscription, a customized interface, and have the platform embedded (or otherwise set up) on your website. Additionally, for those who need it, SimplyBook.me is HIPPA compliant. For most people (myself included) the free subscription will be all you need.

Aspetti negativi:

I like this platform and can see very few cons with it. But I'll do my best to come up with a few (or at least one). Here it is, and although it might seem insignificant, success is in the details: SimplyBook.me does not have a "look busy" feature. Meaning, it doesn't automatically allow for a certain percentage of time slots to appear full. The result is if you are just beginning your business and have a lot of "empty time" you (in this case me) end up looking rather pathetic. But with a "look busy" feature a certain percentage of time slots are automatically filled allowing the service providing (in my case as a mental heath therapist) to appear busy and in high demand. The higher the demand appears to be the more willing the potential client is to book. The lack of this feature is the difference between a B+/A- and a solid A+.

Risposta di SimplyBook.me

4 anni fa

Dear Binyamin, Thank you so much for taking the time to leave us your fantastic feedback, we appreciate it greatly! Regarding your con, then we totally agree that it would be a useful features. In fact we have it on our current to-do list so hopefully it will see the light later this year. All the best The SimplyBook.me team

Utente Verificato
Utente LinkedIn Verificato
Istruzione superiore
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Reliable system for trouble-free bookings

5,0 5 anni fa

Commenti: SimplyBook.me allows me to manage my client appointments with ease. I keep regular 'visiting hours' open for clients, and as long as they book 24 hours in advance, I can plan my day around the times booked.

Aspetti positivi:

I love the fact I get a custom URL to send my clients to. The tight integration with Google calendar is a huge time saver. The reviews tool is awesome because they encourage reviews after a meeting and give me a dedicated page for reviews SimplyBook.me also maintains an exportable database of client contact info (which has been a lifesaver on more than one occasion).

Aspetti negativi:

The software has so many features, it can be a little daunting to find what you need in the admin panel. For the most part, I've figured it out. I look forward seeing new themes made available. I would love to see integration with a reliable and cost-effective (or free) web conferencing tool or screen sharing client support tool.

Risposta di SimplyBook.me

5 anni fa

Hi there and thanks for taking the time to give us your feedback, we truly appreciate it! I just wanted to say that you can use Gruveo for your video meetings or to share screens. It works like that we create a random link for each appointment so that clients can only contact you after booking an appointment. You can also create an account with Gruveo and then you can send a fixed link where clients can "meet" you. If you have any questions, just contact our Live Chat and they can help you all the way Thanks again and have a great weekend!

Amy
Instructional Designer (USA)
E-learning, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Simplybook Review

4,0 5 anni fa

Commenti: Overall I'm happy with the platform's functionality, but the customer service you advertise is nonexistent.

Aspetti positivi:

The unlimited number of service providers and services.

Aspetti negativi:

1) The limitation of a single company time zone. This does not work for decentralized teams working out of multiple locations. Some of us use the calendar integration as a work-around, but having to localize our availability is a huge headache. 2) I have used the pop up box on the Simplybook website to engage the "almost 24/7 support" a number of times. There is never anyone on chat, so I end up sending an email message. To date, I have not gotten a single response.

Risposta di SimplyBook.me

5 anni fa

Dear Amy, Thank you for taking the time to leave us your review, we appreciate it. Regarding the time zone,bigger companies are using separate sub systems for each location making the time zone issue manageable. For those using one system only, this can be problematic, you are right about that. We take our customer support service very seriously and would really like it if you could send me the email that you sent to our chat, or your login name so that we can find your communication with our support. Our customer support is online 21 hours during the working days and always respond asap and if not on duty then they do reply to emails asap as well. We have never heard about anyone not getting a prompt reply. All the best The SimplyBook.me team

Michele
Web Designer (Svizzera)
Cosmetica, 2-10 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Nice Site, a bit difficult for a beginner but thank you to Live Chat

4,0 3 anni fa

Commenti: Nice looking site, a bit difficult as a beginner but I am thankful for the Live Chat and Youtube videos. I was able to learn a lot and feel proud that I could do it mostly myself. It takes a lot of trial and error and talking with your client to make sure they like what they see. I used up my free trial just programming the page! Again I thank the Live Chat for being helpful and honest.

Aspetti positivi:

I was first attacted to the look and the ease of programming what I needed for my clients site. I still think all of that works well. The Live Chat is a God send, and the help is very helpful and friendly. I also like very much all the YouTube videos on EVERY page. Some of the videos could go into more detail...but then I am a beginner so...maybe one Video that takes you through the Additional Options a little more clearly as I missed a few things.

Aspetti negativi:

When created the Booking widget it doesn't save your color settings and I also didn't realize that you can't change the background. Also, I wanted the Facebook widget and it was never working properly. It wasn't Simplybook.me problem but FACEBOOK. Facebook doesn't allow the widget unless you have over 2000 likes. Something maybe SB could mention. It took me a few days to figure it out and I almost cancelled my subscription but the LIVE CHAT gave me a great solution. I also really wish that I can keep the backend language in English, but my Frontend (what the customers sees) in German. The main problem is that you can't change the Timeframe of the booking once you set it the first time. Crazy! I had it on 5 min, now I wish it was 15min. My site would look cleaner because I am using the "Flexible" Calender.

Elizabeth
Austria
Ha utilizzato il software per: Non specificato
Fonte della recensione

Perfect solution to book interviews with Busy Artists!

5,0 7 anni fa

Commenti: I needed some way to 'book' interviews with an online calendar. I found Sinply Book It, and even though this system can be used for an organization for many employees and is almost too much for my needs, - It is also SIMPLE! It works the best of anything i have tried to use in the past. It makes my and business the 'professional edge'. I would NOT have been able to put together a website or page that gives me what I should have to look professional! It was easy to setup and now all i have to do is send a link inviting someone to be interviewed and they can book the time time at their convenience! No back and forth phone calls and confusion! To my surprise once an apptmnt is booked the software sends out a confirmation to the client and it also lets me know there is a booking! And it sends out a reminder to both of us the day before! Support has been quick and they have been wonderful! What is amazing is that at this time I have the free version since there is only me and the interviews are by invitation only! However, I realize that I can use this same software for 'other' type of bookings, perhaps business consultations. I can breakdown my 'service' into different Products and the built in system will let me charge and collect! I love using this program, and i love the confidence it gives me when i send the link out to folks to book a time for their interview. I cannot speak highly enough about using this program and how clever it is, reasonably priced, and how awesome the ease of use and the flexibility to be used by an organization of 1 to organizations with multiple products and multiple employess who each need their own calendar to book their services! I am so thankful to have found this program, and I highly recommend it to anyone who books appointments! It is incredibly professional and even more than that - it is Practical and Time Saving ... takes one bit of ongoing chaos Out of my life! I have a video blog called 'Behind the Groove Interviews' with Elizabeth Tubbs ... i invite wonderful indie artists, - singers, musicians, artists to be interviewed by me> Ha ha ha - their constantly changing bookings, schedules, and touring - is like trying to book a mirage. It is a relief to them and time saving for me to send a link they can refer to when convenient! It also reaffirms what i am all about to them when they get to my Simply book it website! So wonderfully professional.

Risposta di SimplyBook.me

7 anni fa

Dear Elizabeth, Thank you so much for taking the time to review SimplyBook.me we truly appreciate it! Best regards The SimplyBook team

Judy
president (USA)
Studi medici, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Easy-to-use for patients

4,0 3 anni fa

Commenti: Overall, I like the system.

Aspetti positivi:

Patients say that it is very easy for them to schedule appointments.

Aspetti negativi:

SimplyBookMe adds upgrades which then require a higher priced subscription to maintain the prior level of service. I was having some problems changing my email address, so customer support instructed me to delete a plugin and then reinstall it, so I deleted it. But then told I needed to purchase a higher level of subscription in order to reinstall the plugin. If I hadn't deleted the plugin based on their instructions, I would not have had to upgrade my subscription. Blocking or changing dates/hours of service is cumbersome.

Risposta di SimplyBook.me

2 anni fa

Dear Judy, Thanks for taking the time to leave us your positive feedback - we truly appreciate it. Regarding your comment on the subscriptions, then the pricing was changed back in 2016 but we allowed current users to continue on the old pricing. However now if a subscription is cancelled and new one chosen, it is technically impossible to retrieve the old prices and hence the problem that you experienced. We are sorry that you experienced that but we truly believe that our current pricing is very fair compared to other similar services. All the best The SimplyBook.me

Keith
Cliarvoyant (UK)
Intrattenimento, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

First Class

5,0 4 anni fa

Commenti: The main benefit is worldwide access to the diary, notifications are great and Income has grown substantially.

Aspetti positivi:

I have been a client of Simplybook for over 10 years, first in my role as a Golf Coach, and now I run my wife's online diary via Simplybook. The system has grown and grown, expanding its features and make the system more and more user friendly. What I like about Simplybook is, if you have a question they are very quick to respond. The software is pretty simple to use, I can control my own diary online and reach out to clients from many countries. I offer telephone readings and simply book has allowed my business to flourish. Thank you Simplybook.

Aspetti negativi:

There's not a lot I don't like about the system, the have been issues, that always get resolved. I personally would say there are too many features, but you don't have to use them.

Risposta di SimplyBook.me

4 anni fa

Dear Keith, Thank you so much for taking the time to leave us your fantastic feedback, we appreciate it greatly! We are super proud to hear that you have been a customer of ours for 10 years:) All the best The SimplyBook.me team

Alison
Photographer (USA)
Fotografia, 2-10 dipendenti
Ha utilizzato il software per: Prova gratuita
Fonte della recensione

SimplyBookme

4,0 4 anni fa

Commenti: Online booking that our clients can do themselves.

Aspetti positivi:

The cost for now, more affordable for what we need at the moment.

Aspetti negativi:

Very, very overwhelming and somewhat messy organization. Sometimes too much information/options aren't a good thing. The fact that is keeps and displays cancelled bookings is super confusing and not necessary. I don't want to see all 4 attempts from one client to book - I should only see the confirmed bookings. I realize you can filter these out, but it should be by default that you only see what is confirmed/paid for rather than having 13 filter options just to only see what you need. So far, the overall program seems very busy, overwhelming, and complicated. Possibly just need to find ways to simply everything and make it more user-friendly.

Alternative considerate: HoneyBook e Square Appointments

Perché passare a SimplyBook.me: Price

Risposta di SimplyBook.me

4 anni fa

Dear Alison Thank you so much for taking the time to give us your feedback, we appreciate it greatly. Regarding the calendar then you can filter which view you have, so you can both choose whether you see the cancelled bookings or not. If you dont find that option, how to see it without the cancelled bookings, then please contact our Live Chat and they will help you out with that. We are constantly working on simplifying the look and later this month we will have a much better user interface for our custom features which will hopefully be helpful as well. All the best The SimplyBook.me team

Katherine
Katherine
Business Owner (UK)
Utente LinkedIn Verificato
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

an easy to use system to take online bookings

4,0 5 anni fa

Aspetti positivi:

The system has a lot of functions that can enhance the online booking options, customer support is fast and any problems in my experience have bee quickly dealt with. As a start into online bookings it is a good system. Customer service is excellent.

Aspetti negativi:

the cost of adding some basic 'custom features' which I feel should be part of a basic package, I don't need the amount of bookings that are offered but could do with more features, but to add them is now getting expensive compered to other software systems out there. Also it has very very poor reporting features, and no way to know best customer ect. I feel that they could offer a better value package of more costumer features and less bookings.

Risposta di SimplyBook.me

5 anni fa

Hi Katherine, Thank you so much for taking the time to give us your positive feedback, we appreciate it greatly! It is a good comment about the reporting and we are about to start working on an update. If you want to send us an input on what you would like to see in the reports, then please send an e mail to [email protected], that would be greatly appreciated. All the best The SimplyBook.me team