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Informazioni su ReviewTrackers
Software che consente alle aziende di gestire e rispondere alle recensioni, migliorare le valutazioni e le posizione nelle classifiche e scoprire informazioni chiave sui propri clienti.
Easy to manually add review sources instead of waiting for integration.
Not being able to reply instantly and being forced to log in on the specific account instead of just one main account that auto logs all.
Filtra le recensioni (172)
Utilizzo
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Filtra le recensioni (172)
Lo consiglio davvero
Aspetti positivi:
Ho usato ReviewsTrakers per rispondere alle recensioni ricevute e devo dire che è molto comodo, lo consiglio
Aspetti negativi:
Poche caratteristiche e funzionalità, forse sarebbe il caso di metterne qualcuna in più
Simplicity is key
Commenti: Team is incredibly responsive. As platforms such as Facebook, Google and Yelp continue to make changes to their policies (which feels like every day) their ability to clearly explain and flexibility of their own platform is very helpful to continue to grow our brand online.
Aspetti positivi:
-Ease of use encourages buy-in -Support is there -Trending keywords and platforms, a snapshot of performances, current month performance vs. previous, etc.
Aspetti negativi:
Custom reporting and additional competitors that match our industry. However, they are constantly rolling out new reporting and engaging the customer on what WE want to increase company-specific benchmarks. Also, they haven't yet overpromised and underdelivered.
Risposta di InMoment
6 anni fa
Hi Brett, thanks for taking the time to share your experience of ReviewTrackers! We're so glad to hear about the ways our platform is helping you grow the Wood Partners brand. And thanks for your feedback about the Trending Keywords feature and performance snapshots. We're taking your comments about custom reporting onboard as we look to strengthen our offering and deliver even more value to your business. Again, thank you for taking the time to share your review with the Capterra community.
Alternative considerate:
Keeping current with Google Reviews
Commenti: Good experience so far.
Aspetti positivi:
It gives us fairly quick updates on Google reviews. This is needed in our industry to fix issues with our customers immediately.
Aspetti negativi:
I wish there was an easier way to create a campaign to entice our customers to post positive reviews when they've had a great experience.
Risposta di InMoment
2 anni fa
Hello Doug, Thank you so much for leaving us a review on Capterra! We are glad our software is helping you streamline your reputation management. We appreciate the feedback and will forward it to our team. Thanks again!
ReviewTrackers doesn't increase the chance of clients leaving an online review
Commenti: I've had little luck getting my clients to act upon receiving the request email from ReviewTrackers to leave an online review for me (on Google, etc.). ReviewTrackers doesn't allow the email subject or the actual content of the email invite to be customized. Currently it's "follow up" which will not get the client's attention.. therefore, they won't open the email and leave you a review. This constitutes a waste of effort and money.
Aspetti positivi:
It is easy to implement the actual email but that is about it.
Aspetti negativi:
The email content and subject can't be customized to increase the chances of the client actually opening the email and then leaving a review on Google, etc.
Risposta di InMoment
5 anni fa
Hi Matthew, thanks for sharing your feedback with us. We're sorry to hear you haven't been getting as much value as you should from ReviewTrackers. And we apologize for any confusion you may have experienced in using the Ask Tool: when you request reviews or feedback from your customers, the subject line is indeed customizable, as are many other fields in the email. The Ask Tool is loaded with default templates, which you can always personalize to drive campaign performance and increase your volume of reviews. This ability is communicated in our training materials, which we're happy to again walk through with you in even greater detail. We have many success stories of business customers who have leveraged the Ask Tool to generate more reviews, and we'd love to help you do the same. Please reach out at any time to our Customer Success team ([email protected]), who will help you harness the full potential of ReviewTrackers and the Ask Tool.
Getting reviews got so easier
Aspetti positivi:
customized link to generate reviews with single click, notification on new reviews and sort feature to classify them for timely response are some of the most used features and this has helped increase our rating from 3.2 to 4 in last 6 months.
Aspetti negativi:
The response feature needs to be improved as we cannot find the name of user in the response page.
Risposta di InMoment
2 anni fa
Hi Ibadat! Thank you for leaving us a review on Capterra! We are thrilled to hear you've improved your rating, that's fantastic news. We appreciate your feedback greatly and will pass along to our team. Thank you again for your feedback.
Great way to keep track of your reviews
Commenti: We like review trackers, but we have also recently started using some other tools that also include review tracking. We plan to evaluate those before renewing our ReviewTrackers contract.
Aspetti positivi:
We can easily keep tabs on the reviews that are submitted for our various company locations. It track more than just Facebook and Google, too. And the custom reporting alerts are really helpful too.
Aspetti negativi:
It is pretty pricey but is still a helpful tool for us.
Risposta di InMoment
6 anni fa
Hi Chris, Thank you for sharing your review with the Capterra community. I am glad that ReviewTrackers is bringing value to your company as you look to track and manage your online reviews. You may already know this, but next year we're rolling out new tools and feature enhancements designed to help you further strengthen your business reputation and make your workflow even more efficient than ever. I think you'll love trying those out. Thanks again for your feedback, and let us know if you have suggestions or ideas on how ReviewTrackers can bring even more value to your business.
Great option for review aggregation
Commenti: We use it to track and resond to hundreds of reviews a month and it is a great tool overall.
Aspetti positivi:
ReviewTrackers is easy to use and cost effective. Tons of great features and mobile app to see your reviews and get notifications on the go.
Aspetti negativi:
The auto response features are hard to use sometimes.
Risposta di InMoment
6 anni fa
Thanks so much for being a customer and for your feedback. Your support continues to inspire us to keep building great tools and software for our customers, Including features like the mobile app that you mentioned. Thanks again - ReviewTrackers
Time Saver
Commenti: Huge time saver, clean and easy to use.
Aspetti positivi:
The sentiment breakdown, the ability to organize reviews for easy response.
Aspetti negativi:
Which I could look at sentiment by restaurant and track specific reviews. Wish there was less emphasis on response time, or the ability to turn it off. Our operators don't care about that at all.
Risposta di InMoment
6 anni fa
Hannah- thank you so much for the great review and honest feedback. Happy to hear you are saving time and getting the breakdown of data that you need to respond to your customers. We do have some beta tools for drilling down into sentiment by a location and group level. Thank you so much for your business and we look forward to continuing to work with you. - ReviewTrackers Team
I use this software to track multiple reviews for companies.
Aspetti positivi:
The ease of seeing all of my client's reviews by dates. I like being able to set up the timeline and being able to respond directly from within the software.
Aspetti negativi:
Sometimes it can be difficult to navigate through the pages. It just slows my process a little bit but I am not too worried about it.
Risposta di InMoment
6 anni fa
Wesley, Thank you for being a customer for over two years, it is a delight to work with you and your team. It sounds like you would like an easier way to page through the reviews, we have added tabs on the page to make it a bit easier and we also added hot keys to make even easier when you are in the app. If you have any questions, your customer success manager would be happy to help. Thank you for your business and we are excited to keep growing with you and your team. - ReviewTrackers Team
Great tool for online reputation management
Aspetti positivi:
I love this web-based software that I can use to monitor all online channels reviews in one place. It provides great analytic reports and also a handy widget to display on my own website. It included everything I need for reputation management.
Aspetti negativi:
I really don't have anything bad to say about ReviewTrackers.
Risposta di InMoment
6 anni fa
Hi Rico, thank you for sharing your feedback with the Capterra community. We're thrilled to hear that ReviewTrackers has helped DYNA Marketing with online reputation management. We're also happy to see you using Amplify, our review widget suite. It's definitely a great tool for building the kind of social proof essential to driving conversions and attracting new customers. Again, thanks for taking the time to share such detailed feedback!
Great Product, Lots of Functionality
Aspetti positivi:
Allows our restaurant to easily track customer reviews from numerous online review sites. We're able to see a quick summary/overview of our current standings on all of the most important platforms as well.
Aspetti negativi:
Little pricy for us compared to some of the other similar services. However, Review Trackers integrate with quite a few more platforms than some of the other services I've used.
Risposta di InMoment
6 anni fa
Jeff, Thanks for the 5 star review of ReviewTrackers. It looks like you tried us in 2015 as a trial. We would love an opportunity to show you how the platform has evolved and changed. We have a ton of new functionality and improvements we have made to better empower customers to manage their customer feedback. Thanks again. - ReviewTrackers Team
ReviewTrackers is essential
Aspetti positivi:
Easy to use - cost effective social media mgt
Aspetti negativi:
I can't think of any cons at this point.
Good Experience
Aspetti positivi:
Guest feedback is what I like the most with this.
Aspetti negativi:
Would like to see more options for follow up.
Recommendation for Review Tracker
Commenti: We have used RT for over two years and they are always super helpful when asking for specific reports for certain location.
Aspetti positivi:
I like the reporting for each of our 800 locations all in one dashboard.
Aspetti negativi:
I don't believe store hours updates push to yelp.
Risposta di InMoment
2 anni fa
Hello Eddie! Thank you for taking the time to leave us a review on Capterra! We are glad to hear you are loving our dashboard for your 800 locations. Thank you for being a customer with us for over two years! We appreciate the feedback you provided and will send to our team. Thank you again!
Review Trackers - great platform, great tool, great customer service professionals
Commenti: Overall experience for the past 2-3 years has been fabulous! Whenever I've had an issues with the platform, my customer experience manager was always available and problems solved within 24-48hr period, some times shorter. But, I always given a time frame of when issue would be resolved, which was great because they managed my expectations. Overall, great platform, great team, great service.
Aspetti positivi:
What I like most about Review Trackers is that it is incredibly user-friendly. We have new associates using it all the time, and it's always so easy for them to figure out the platform. Ease of use, indeed, color friendly as well. The platform pages are easy to navigate. And to state the obvious, the best thing is that we no longer have to visit each source site to read reviews. Love love LOVE the Google integration as we get 96% + our reviews from Google, so it's nice that we do not have to leave the RT platform in order to respond. Best feature to date!!
Aspetti negativi:
Nothing really. This is really all we need...for now.
Risposta di InMoment
6 anni fa
Hi Dawn, thanks for sharing your detailed review with the Capterra community! We're so happy to hear that you love ReviewTrackers' ease of use; our Product team was delighted to read your comments. We're also glad that the Google integration is working out for you and your team. We realize it's critical for businesses to respond to Google reviews in a timely manner, and we developed the integration in order to introduce efficiencies to your workflow. Again, thanks so much for your very valuable feedback!
A must have for any restaurant
Commenti: Review Trackers has really simplified monitoring online reviews and increased awareness of real time reviews which allows me to adjust my business at times based on my customers feedback, as well as provides a nice tool to praise my staff with as well for a job well done.
Aspetti positivi:
The ability to see all reviews in one location from several different websites as well as the ability to respond to guests as well directly from the program.
Aspetti negativi:
I have trouble getting the program to refresh when using my cell phone app. When I log in on my cell I see names on the waitlist from the day before etc....
Risposta di InMoment
5 anni fa
Hi Ernie, Thank you so much for giving ReviewTrackers a wonderful review, and for sharing your thoughts here on Capterra. We are so happy to hear that your restaurants are getting great value from ReviewTrackers. It's great to see that you're also using our platform as a tool to praise employees for a job well done. We'll look into how we deliver a better experience for you on the mobile app. If there is anything else that you would like to mention or anything that you may need help with, please don't hesitate to let us know.
Overall Satisfied for Hospitality Use
Commenti: Great!
Aspetti positivi:
Monitoring and responding to reviews is very simple and it's easy to see everything happening with reviews in one quick view!
Aspetti negativi:
The custom reporting/exports could be improved, as well as the time it takes for certain review sites to show the reviews in ReviewTrackers - some have a 1-2 day lag time.
Risposta di InMoment
2 anni fa
Hello Heather! Thank you for taking the time to leave us a review on Capterra! We are thrilled our product has streamlined your day to day procedures. We appreciate you taking the time to leave us feedback and we will forward it to our team.
Great tool for amalgamating all your reviews in one place
Commenti: Overall we are quite satisfied
Aspetti positivi:
Love that everything is in one place and easy to see as a bigger picture. Also love that some review sites can be responded to directly from RT. Its a great tool for our General Managers to be on top of the daily reviews and nip any issues in the bud.
Aspetti negativi:
I'm disappointed that integration and direct response to Yelp and Tripadvisor doesn't exist, but this is likely a shortcoming of those two platforms and not RT.
Risposta di InMoment
6 anni fa
Hi Russ, thanks for taking the time to share your experience of ReviewTrackers. We are so happy to hear that our platform is helping you and your General Managers handle reviews in one place. It's definitely a great tool for identifying and resolving any high-impact issues with your customers, too. As for integrations with more review sites, we are always looking to create structured opportunities with these sites' developer teams. We're definitely taking your comments onboard as we look to strengthen our offering and deliver even more value to your business. Again, thanks for your very detailed review!
Great tool
Commenti: Great!
Aspetti positivi:
How easy it is to view reviews and respond to them
Aspetti negativi:
I wish there were more analytics and reporting
Risposta di InMoment
2 anni fa
Hi Janel! Thank you for leaving us a review on Capterra. We are thrilled to hear you find our tool so easy to use! We appreciate your feedback on reporting and will pass along to our team.
Saves me time and makes me more effective
Commenti: Review Trackers has helped me be more effective and see overall patterns in what our customers are thinking about our services and spend a lot less time doing it. Customer service has been great as well.
Aspetti positivi:
Consolidating all of my reviews into one easy to analyze dashboard and the ability to use smart responses and respond directly to many channels within the tool.
Aspetti negativi:
I wish that Yelp didn't require you to log in directly to reply. That is more a review of how Yelp is set up though.
Risposta di InMoment
5 anni fa
Hi Katie, thank you so much for sharing your ReviewTrackers experience with the Capterra community. We're so glad to hear that our review management platform helps you and your team save time, particularly in terms of responding to reviews and identifying patterns and trends in the customer experience. If you have additional feedback or suggestions, please don't hesitate to reach out to our Customer Success team. Once again, thanks for your review!
Great and easy!
Commenti: Very good!
Aspetti positivi:
It’s very efficient in identifying problems and gives a great guide as to what to say and reply. It makes it very easy to keep track of reviews within multiple accounts!
Aspetti negativi:
Not being able to reply instantly and being forced to log in on the specific account instead of just one main account that auto logs all
Risposta di InMoment
5 anni fa
Thank you so much, Donn! We appreciate your excellent ratings of ReviewTrackers here on Capterra. You're right about how our software platform can help teams keep track of online reviews and respond promptly to their customers. We wish you great success in the New Year, and thanks again for your valuable feedback.
Review Trackers
Commenti: Support is always quick to respond when needed.
Aspetti positivi:
It's very easy to use and covers all of the social sites we could think of wanting.
Aspetti negativi:
There's some functionality of editing URLs ourselves that is no longer available.
Risposta di InMoment
6 anni fa
Caitlin, thank you so much for the great review and being a customer for the past few years. I have shared your feedback directly with our product team and we are working to find ways to make it easier for our customers to update data. Glad to hear it is easy to use and that we cover all the major review sites important to you. Thank you again for your business and we look forward to continue working with your team. - ReviewTrackers Team
Jetts Robina review
Commenti: The software allows us to collate and track what our clients feel about us. The fact that the reviews are gathered for us means we can measure progress (if needed) and also, very importantly that we respond to all good and bad reviews.
Aspetti positivi:
Easy to use and nice and quick. Shows our customers that we really care as we are asking them to review us.
Aspetti negativi:
No issues with the software at all. The template capability makes the monthly review requests an easy task.
Risposta di InMoment
5 anni fa
Hi Lesley, thanks for taking the time to share your review with the Capterra community. We appreciate your high ratings of ReviewTrackers! And we're glad our software platform is helping you and the Jetts Robina team track online reviews, respond to customer feedback, and drive engagement with your clients. Again, thanks for your excellent review!
Phenomenal product and an even better team behind the scenes supporting it and YOU.
Commenti: We heavily rely on this software to monitor reviews for our company. We are immediately notified via ReviewTrackers when something is posted online so we're able to jump right on it. We have all the information in one place for multiple office locations and brands - it's wonderfully convenient.
Aspetti positivi:
ReviewTrackers is a very well built platform that is easy to use. I use ReviewTrackers on a daily basis and benefit from it tremendously. It takes all the hard work out of monitoring and requesting reviews, leaving you time to analyze and make the most of the data and insight provided! Highly recommend.
Aspetti negativi:
I can't think of anything I dislike or that truly needs improvement. I think additional data on the dashboard would be helpful. Similar to "Trending Topics", it would be nice to have other fun, measurable, visual elements to reference and report on.
Risposta di InMoment
6 anni fa
Shayna, Thank you for the great review and for being a customer for over three years! We are happy that we continue to delight you as customer. It would not be possible without your feedback which helps improving our product and we thank you so much for that. - ReviewTrackers Team
Useful Platform
Aspetti positivi:
It's a huge time saver. Collecting all the reviews across multiple platforms in one place makes my job much easier. Allowing me to save time and respond to guests as fast as possible.
Aspetti negativi:
The mobile app would be my only complaint. There isn't much useful functionality.
Risposta di InMoment
5 anni fa
Hi Jeffrey, thanks very much for taking the time to review ReviewTrackers. We love how you describe our software platform as a huge time-saver! You're right: ReviewTrackers can help businesses stay efficient while managing, responding to, and collecting online reviews across multiple review websites. We have also shared your comments about the mobile app with our Product and Engineering teams. Thanks again for your valuable review!
