Da 15 anni aiutiamo le aziende italiane
a scegliere i migliori software

Informazioni su Filevine

Soluzione per la gestione di casi e progetti progettata appositamente per gli avvocati. La facilità d'uso rende Filevine perfetto per gli studi agili.

Ulteriori informazioni su Filevine

Aspetti positivi:

We had consistent difficulties with our server and of course that made them entirely unproductive. Filevine worked wonderfully in replacing our server and eliminating those growing costs.

Aspetti negativi:

We used to be able to drag the photos from the page they were opened on. Now, we have to hit download and when another screen appears, we can drag the photo from there.

Valutazioni di Filevine

Punteggio medio

Facilità d'uso
4,5
Servizio clienti
4,4
Caratteristiche
4,5
Rapporto qualità-prezzo
4,4

Lo consiglieresti?

8,6/10

Filevine ha una valutazione complessiva di 4,6 stelle su 5, calcolata sulla base di 260 recensioni degli utenti di Capterra.

Filtra le recensioni (260)

Ordina per

Hai già usato Filevine?

Condividi la tua esperienza con altri acquirenti.

Filtra le recensioni (260)

Abigail
Abigail
Director of Mass Torts (USA)
Utente LinkedIn Verificato
Studi legali, 11-50 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Alternative considerate:

Best thing to come out of 2020…

5,0 3 anni fa

Commenti: Overall, I could not be happier with our experience with Filevine. It has exceeded our expectations and truly helped our firm in the last nine months. We were worried about transitioning with our staff, but the process went very smoothly given that we were working remotely at the time. The customer support that we received during our onboarding and integration could not have been better.

Aspetti positivi:

My most loved feature of Filevine is the flexibility to customize it to fit your firm’s needs. It was extremely important to us to pick a case management software that allowed us to customize features based on all Case types that we handle. Filevine was extremely easy to learn and use to fit our firms needs. Additionally, the report writing and Filevine can be used by almost anyone. It is very easy to pull the information that you need in a very short amount of time.

Aspetti negativi:

There are a couple of newer features in Filevine that could improve. For example, the calendar section in Filevine is something that we currently do not use because of confusion on its integration with outlook. Additionally, I wish that Enterprise automation was a little easier to use.

Dan
IT Director (Canada)
Servizi legali, 51-200 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Alternative considerate:

New Customers still setting up

4,0 2 mesi fa Nuova

Commenti: a growing company for sure and we want to keep working with them and our rep to make this product work for all areas of our firm (the base product is very PI focused)

Aspetti positivi:

great rep, [sensitive content hidden] has been crucial to our success with this software and a major part of getting us up and running and continuing on our path

Aspetti negativi:

training and implementation has taken quite a long time and we are still working on getting everything setup, this software will give back as much as your firm/lawyers/clerks/staff put into it. departments that put in the effort will get a lot of reward from it.

Risposta di Filevine

2 mesi fa

Thank you so much for taking the time to leave your thoughtful and informative review, Dan. We're so grateful for you choosing Filevine and look forward to supporting you and your firm.

katherine
attorney (USA)
Studi legali, 2-10 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione
Fonte: SoftwareAdvice

Caution! Watch for undisclosed glitches, especially with DocsPlus.

2,0 2 anni fa

Commenti: One of primary reasons we chose this program over others was because the add-ons Docs Plus and Vine Sign would replace Adobe. It was a little more expensive to do this, but the convenience of doing everything within one program and having it automatically save to the client's file seemed to be worth the added expense. However, it has not worked that way and now we are paying for both. Most notably, DocsPlus does not correctly convert Word documents to pdf, the editing feature is lousy, and it bates stamped our documents correctly on some pages, but upside down an in the wrong place on others. I have asked for a refund for this portion of the program because it is useless, but FileVine claims that it is somehow my fault that these features do not work. They have yet to show me what I am supposedly doing wrong. In the last meeting with the account manager, we had to tell him how to open a locked document and which icon to click on for editing. I have demanded arbitration over this issue, but they still have not responded. VineSign is useable, but it does not date/time stamp the signature-it only puts a header on the first page of the document. As a result of these deficiencies, we have to convert and manipulate pdf documents using Adobe, save them into our client files on our server, then move them into FileVine. This has created considerably more work.

Aspetti positivi:

It is extremely customizable. There is a suggestion feature for changes to the software.

Aspetti negativi:

There are many glitches that were not evident until we started using the program. There is no way to try out the program before purchasing it-you have to rely on the representations made by the sales staff. The only trial offered is for the sales rep to guide you through some of the features for 45 minutes or so. The add-ons for DocsPlus and VineSign are much lower quality than using Adobe. The "deadline chains" cannot be modified in the client's file and you have to turn off automatic calendaring for many events because you cannot add a time for the event. The calendar syncs with Google, but we do not get the calendar notifications that we get if the event is calendared on Google itself. But if you do that, it does not show up in the client's file. There is no way to set up automatic reminders that take include both calendar days and court days-it counts only one or the other. We often have deadlines that are based on calendar days, but are extended by a certain number of court days due to the manner of service of the initiating document. There is no way to assign work that is not associated with a specific project. There is no way to have interoffice communications about phone calls, messages, etc. unless it is set up as a "task" and associated with a specific project. So phone messages that are not specifically related to a particular existing client still have to be handled manually.

Tiina
Legal Assistant (USA)
Studi legali, 51-200 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Love Filevine!

5,0 2 mesi fa Nuova

Aspetti positivi:

The ease of use, the ability to text clients and receive responses, the document sharing ability. Being able to put emails in the project with the project email address. Being able to use the product anywhere I have an internet connection and it being fully functional.

Aspetti negativi:

Doc merge is not very intuitive. When things stop working, it takes a while sometimes for it to be fixed. Still waiting for the ability to save received emails to the project by searching.

Risposta di Filevine

2 mesi fa

Thank you so much for taking the time to leave your thoughtful review, Tiina! We're thrilled to hear that you've found the platform to be easy to use, accessible, and beneficial for your client communication and document sharing needs. We appreciate your feedback and look forward to continuing to support you and your firm!

Daniel
Records Supervisor (USA)
Studi legali, 51-200 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Filevine has optimal case management and document storage

5,0 2 mesi fa Nuova

Commenti: Filevine is fast and reliable, and flexible enough to organize non-case projects and committee processes.

Aspetti positivi:

Filevine is easy to use, continually adds any tools needed, and I've never encountered any problems retrieving case documents or managing case organization.

Aspetti negativi:

I didn't encounter anything that caused any problems, so no complaints.

Risposta di Filevine

2 mesi fa

Thank you so much for taking the time to leave your thoughtful review, Daniel! We're so glad that you have found Filevine to be easy to use, reliable and flexible, especially compared to previous software. We appreciate the feedback and look forward to continuing to support you and your firm moving forward!

Douglas
Attorney (USA)
Servizi legali, 51-200 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

life saver

5,0 2 mesi fa Nuova

Commenti: I have really enjoyed using Filevine. We previously used Clio and Netdocs. Filevine runs circles around them.

Aspetti positivi:

Filevine greatly improves my teams productivity and ability to serve our clients.

Aspetti negativi:

A product is only as good as you are willing to learn and utilize it as a team.

Risposta di Filevine

2 mesi fa

Thank you so much for taking the time to leave your review, Douglas. We're so glad to read that you've enjoyed Filevine and found it to enhance your team's productivity and client support! We look forward to continuing to support you and your firm!

Lee
Attorney (USA)
Studi legali, 2-10 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Alternative considerate:

Big Fan of Filevine

5,0 2 mesi fa Nuova

Aspetti positivi:

The case-specific email tracking link is a lifesaver.

Aspetti negativi:

The report building is challenging and has prevented me from using it to its fullest potential.

Risposta di Filevine

2 mesi fa

Thank you so much for taking the time to leave your thoughtful review, Lee. We're thrilled that you chose Filevine and find its features to be cutting-edge. We appreciate your feedback and look forward to continuing to grow alongside you and your firm.

Daiane
Paralegal (Brasile)
Servizi legali, 11-50 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

FV is a good tool for organizing files and case management

5,0 2 mesi fa Nuova

Aspetti positivi:

It Can be customized as needed, we can organize the files and documents and it's easy to use.

Aspetti negativi:

It does not organize a chronological line of facts, sometimes we have to look for information

Laura
Shareholder (USA)
Studi legali, 11-50 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Practicing Law for 24 Years, but 1st Time with Filevine, & I Love It!

5,0 2 mesi fa Nuova

Commenti: I love Filevine. As the title of my review says, I have been practicing law for 24 year and have used MANY types of document and case management software. Filevine is by far the easiest and most user friendly.

Aspetti positivi:

Extremely user friendly, easy to navigate, easy to search

Aspetti negativi:

Just the fact that I do not believe I have been taught all that I can do with it. I had trouble figuring out how to save and replace documents, but I now know.

Risposta di Filevine

2 mesi fa

Thank you so much for taking the time to leave your thoughtful review, Laura! We are thrilled to hear that you love Filevine and find it to be user-friendly compared to the other case and document management software you've used. Thank you so much again.

Jennifer
Intake Specialist (USA)
Studi legali, 51-200 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Easier to use than Ad*****

5,0 2 mesi fa Nuova

Commenti: I am excited to use Filevine. Happy to have made the upgrade from outdated technology.

Aspetti positivi:

Flows more easily. Nothing is too hard to find.

Aspetti negativi:

With daily use, Filevine is easy to use, NO cons.

Risposta di Filevine

2 mesi fa

Hi Jennifer, thank you for taking the time to leave your review. We're thrilled to hear that you've benefited from the upgrade and have found the platform to be easy to use!

EOWYN
ADMINISTRATIVE DIRECTOR (USA)
Studi legali, 11-50 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Alternative considerate:

SO MUCH BETTER THAN MOST

4,0 5 anni fa

Commenti: ALTHOUGH THEY ARE VERY NICE, THEY DO NOT NEARLY HAVE ENOUGH STAFF. THEY ESPECIALLY DO NOT HAVE ENOUGH KNOWLEDGEABLE STAFF. IMPLEMENTATION WAS A STRUGGLE AND I HESITATE TO ASK FOR ANYTHING BECAUSE NOTHING HAPPENS. HOWEVER THE PROGRAM ITSELF HAS BEEN GREAT NOW THAT IT IS IMPLEMENTED (IT TOOK OVER 9 MONTHS FOR US TO GET UP AND RUNNING AND COST A LOT IN ADDITIONAL SOFTWARE AND OVERTIME FOR OUR STAFF).

Aspetti positivi:

CUSTOMIZATION (A BIG ONE), REPORTING, EASE OF TRAINING/LEARNING FOR STAFF, KIND CUSTOMER SERVICE, SYNCING WITH OUTLOOK, DOCUMENT DRAFTING AND ORGANIZATION, STAFF PRODUCTIVITY MONITORING, DOCUMENT MERGING AND EASE OF CREATION OF TEMPLATES (ALTHOUGH MAKE SURE YOU UNDERSTAND IT FULLY BEFORE YOU BEGIN OR YOU WILL HAVE TO CREATE THEM OVER AND OVER).

Aspetti negativi:

CERTAIN THINGS DON'T MAKE SENSE AND CAN'T BE CHANGED. EX. NO SPOT FOR SUBRO LIENS IN THE DRAFT CLOSING TAB, SORTING OF REMINDERS IS OLDEST TO NEWEST AND YOU CANNOT FILTER FOR OPEN REMINDERS (SO YOU HAVE TO SCROLL FOREVER ON AN OLDER CASE TO GET TO THE OPEN REMINDERS), CAN ONLY ASSIGN ONE COST/TRUST ACCOUNT PER ORGANIZATION FOR SYNCING WITH QB (EVEN THOUGH IRS REQUIRES A SEPARATE ACCOUNT PER CLIENT FOR COSTS AND THE BAR REQUIRES A SEPARATE ACCOUNT PER CLIENT FOR TRUST). DO NOT SWITCH TO QB ONLINE SOLELY TO SYNC WITH FV. NOT WORTH IT AND YOU CANNOT SWITCH BACK. CHOOSE YOUR INTERNAL IMPLEMENTATION PERSON CAREFULLY. NEEDS TO BE SOMEONE THAT IS TECH SAVVY, FAMILIAR WITH YOUR PRACTICE AND HAS THE TIME TO DEDICATE 3 MONTHS MINIMUM TO ONLY THAT. GET THAT PERSON A TEMP ASSISTANT FOR 3 MONTHS. THEY'LL NEED IT. BECAUSE OF THE CUSTOMIZATION, THEY REALLY DO NOT LEAD YOU THROUGH IMPLEMENTATION. YOU DRIVE THAT TRAIN AND YOU ARE THE PROJECT MANAGER. DO NOT RELY ON THEM TO GUIDE YOU.

Risposta di Filevine

5 anni fa

Hi Eowyn, thanks for taking the time to leave a review. We're sorry that implementation was a difficult process for your firm. We hope to continue making improvements to our implementation process so that things are smoother in the future, but we're glad to see that you're getting value now that everything is set up. We read through the issues you reported and spoke with our team. Your Customer Success Manager and our Head of Support said they had a few ideas in mind to could help. Our Director of Solutions Engineering also mentioned they'd be happy to take a look to find ways we can improve the setup or workflow. Let us know if you're interested in hopping on a call. Thanks again for being an awesome customer. We hope that we can continue to make Filevine even better for your team.

Kristina
Legal Assistant (USA)
Studi legali, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Good Answer to a Small Practice

5,0 3 anni fa

Commenti: Communication between employees with tasks that can be entered per client helps to keep on top of things. Everything is organized, which we like, so it streamlines the process. Most work involved is simply setting the cases up by entering data but t's all fill in the blanks

Aspetti positivi:

We like that this software is mostly customizable. We are a small firm and do not need all the bells and whistles that large firms might utilize so it is nice to design the format for how we do business. Mostly, we like that, since it is in the cloud, we can work with it no matter where we are which was a huge help in 2020 while working at home.

Aspetti negativi:

Improvements are being made all the time and if there is an area that needs improvement, we can enter it at the website and it will be reviewed and changed if enough people agree with our assessment. So there's not a lot to dislike as most are small things that don't affect the overall production. Maybe that the yield section determining settlement could include liens.

Kimberly
Litigation Paralegal/office mgr (USA)
Servizi legali, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Alternative considerate:

Love Using Filevine

5,0 3 anni fa

Commenti: Overall experience with Filevine has been amazing! Everyone in the office seems to love it and it works very smoothly with what we use it for!

Aspetti positivi:

The integration of this product was a bit agitating because it was hard to implement Time Matters documentation into Filevine. Once it was finally complete, however, it has worked like a charm. The Filevine team were also very understanding to our specific dilemma and did what they could to pull all the data we needed from Time Matters.

Aspetti negativi:

I wish it were easier to do the templates. I just don't have the time to enter all the codes needed and honestly don't fully understand how to do it, so it's a bit difficult.

Kitty
Case Manager (USA)
Studi legali, 2-10 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Best Legal Software... Period!

5,0 3 anni fa

Commenti: File Vine has helped push our law firm to one of the Best Law Firms in our area! But, shh... don't tell anyone how small we are. File Vine is a very top notch friendly group of professionals who go above and beyond and very happy to help their clients succeed. Very hands on with training, onboarding and 24/7 support. If you forget what you learned, their help section guidelines and online support is superb. Their dashboard is very user friendly and flows. Love the streamlining of work , task flows and deadline chains. One click generated documents, texting, faxing and email features all within the client's case file. The Outlook email feature is a game changer in time management and organization. Last but not least, the substantial document storage and cloud security is as tight as Fort Knox!

Aspetti positivi:

Access our case files from anywhere, phone, tablet, and computer at home! Ability to text back and forth to our clients within their case file. One click generated Welcome letters, contracts, Medical records requests, Demand letters, and many more to reduce the repetitive tasks and time. Outlook calendar and Outlook emails dumped into our clients case files. The generated documents, sent to clients, signed and dumped in case files. Task flows and deadline chains with instant notifications to those who need to know. There are so many more features I like, I can go on and on.

Aspetti negativi:

File Vine listens to their customers and constantly improving and adding new features so there is not a lot that I don't like about them. They can integrate for you or you can do it yourself. Pretty easy, a little time consuming but it helps you to update and weed out your junk before transferring over to FV.

Eric
CEO (USA)
Studi legali, 2-10 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Alternative considerate:

Game Changing Software

5,0 3 anni fa

Commenti: I used TrialWorks for over 11 years with my prior firm and started my new practice with it. Within a couple months I demoed multiple other case management software's for my personal injury practice. Filevine was by far the most superior out of all of the choices. I am very pleased with the Filevine.

Aspetti positivi:

The software allows you to have a birds eye view of everything going on in the cases in my office. It also allows me to run excellent reports and manage teams efficiently and effectively.

Aspetti negativi:

The email integration is not the most ideal, but it has gotten better. Sometimes the document generation is slow.

Ryan
Owner (USA)
Servizi legali, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Filevine Review

5,0 3 anni fa

Commenti: Great. We have greatly increased efficiency and client communication. It is helping us grow and we have seen a definite increase in revenue.

Aspetti positivi:

I like the flexibility and customizability of Filevine. We have developed tabs and taskflows for several different practice areas that each require unique processes. Filevine is easily customizable and it is intuitive to develop on your own once you get a feel for the basic functions. I also like the texting feature. It enhances our client communication.

Aspetti negativi:

I wish it had mirror fields so that we could enter the information in one static tab and have the other tabs refer back to that information without having to reenter it multiple times.

Savannah
Office Manager (USA)
Studi legali, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Office Manager Review

5,0 3 anni fa

Commenti: I think Filevine is an amazing product and we are all extremely happy. While there are definitely some features that we would like to see added and integrations that would be helpful, we wouldn't think of switching to anything else.

Aspetti positivi:

Filevine is so user friendly! It is easy to teach to new employees and really does a great job at keeping the staff on track! I love the Taskflow and our ability to customize it to fit our systems.

Aspetti negativi:

I am not a big fan of the Organization of documents. Maybe our firm just needs some training on how to make this work for us, but so far it is not helpful.

Efrain
Legal Assistant/Investigator (USA)
Studi legali, 2-10 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Alternative considerate:

A good all around product but needs some more work.

4,0 3 anni fa

Commenti: Overall it's better than most software I've tested/demo, but pricing is a bit out of tune with smaller firms.

Aspetti positivi:

The customization and ability to control many aspects of the projects from top to bottom.

Aspetti negativi:

There are many hurdles to get from point A to B when the idea isn't implemented into the software. Also, the way you make everything a la cart for services.

Krista
Intake Manager (USA)
Studi legali, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Filevine - The perfect "virtual" Case File

5,0 2 anni fa

Commenti: Very satisfied.

Aspetti positivi:

So easy to navigate throughout. VERY customizable per legal field. Integrates wonderfully between other legal platforms.

Aspetti negativi:

Updates are often hard to adjust to after we conform our process and procedures around the features of Filevine.

Gloria
Legal Assistant (USA)
Servizi legali, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Best Case Management System

5,0 3 anni fa

Commenti: I enjoy using Filevine. It has allowed for our office to become really productive.

Aspetti positivi:

What I like the most about this software is the bcc email address associated with each project. I can bcc the filevine project and it will appear in the activity for that project.

Aspetti negativi:

I think I need more involvement in what roles actually do for our firm.

Heather
OFFICE SERVICES/FILEVINE GURU (USA)
Studi legali, 51-200 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Admin and User of Filevine at Law Practice

5,0 3 anni fa

Commenti: Filevine is pretty helpful in helping users understand the system. They hold you and your staffs hand in the beginning. The migration of data and start date took longer than anticipated. I hear this is common place. Overall, I really do like the program. The reporting feature is awesome. There is a bit of a learning curve. You have to learn how to "talk filevine" to get the data you want. There is so much about the customization that is super amazing. I think the best thing is that they take suggestions for improvement and are constantly upgrading the product. They do listen to their users.

Aspetti positivi:

If Instagram and Facebook had a baby, it would be Filevine. Filevine is easy to use and easy to customize. I love that they have a help desk chat feature. At least once a day I ask a question. They also feature a ton of articles and videos on how to use the software. It really has helped us to organize or data. The best feature has been the reporting function. There are a lot of good things about Filevine and I am glad we selected it.

Aspetti negativi:

Filevine is a program that is so customizable, you need a person on your staff to handle it. Select one person to dedicate themselves to learning and figuring out what you organization needs. When you get Filevine you really get the bare bones of the program. It is up to you what you do with it. You sort of have to hit the ground running. There are no templates like when you are using a web builder such as wix. Filevine will help you only so much with set up. You can purchase a template from a business that will sell their set up. This is something we were not told when we invested. We thought we would just start using all these cool features the sales person sold us on. There are a lot of cool things about this but, you have to figure it out and set up 95% of it. One last thing that is kind of a bummer. Make sure you get the costs accurately. The sales people will sell you one thing and the reality may tack on costs you were not expecting.

Thomas
IT Director (USA)
Studi legali, 51-200 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Filevine Review

4,0 3 anni fa

Commenti: Overall Filevine has been great. Implementation was a beast but after you get through that process its smooth sailing and only minor tweeks are needed to maintain the product. Since it's cloud based it has been a life saver as far as remote workers. As long as the user has an internet connection they can access all of the law firms cases and Filevine manages all updates and security.

Aspetti positivi:

What I like most about Filevine is its high level of customization. We migrated to Filevine from Lexis Nexis Time Matters and we were able to map every field in Filevine to an existing field in Filevine. We did not lose ANY functionality of data availability when we migrated, which was our primary concern when we first purchased the product.

Aspetti negativi:

What I liked least about the software was the implementation of the product. This may sound like a contradiction since I said what I liked most about the software was its customization abilities, but setting up the product required one of our employees work full time on the setup for over 3 months. The Filevine implementation team was great but the setup required so many customizations that it required multiple months of product customizations, then testing, then remediation and then the process started all over again for another case type. Disclaimer : We set up a LOT of case types in Filevine.

Michael
Partner (USA)
Servizi legali, 2-10 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Horrible Waste of Money

1,0 4 anni fa

Commenti: See above. The entire experience was awful.

Aspetti positivi:

The option to turn on a texting feature for a matter was nice. Of course, the text would end up in a spot of the file that was unhelpful.

Aspetti negativi:

My experience with Filevine has been atrocious. It started with what can only be described as deliberate misrepresentations during the sales process. They do a demo of a product and then you get your product and it's nothing like what they promised. Here's a glaring example: I go into the system to start keeping time and send out invoices and I can't get into the billing section. When I report the problem, I'm told that billing isn't available because it's in beta mode. So...I can't use the system for one of the key functions. They say that it integrates with email, but that just means you have to cc the file on everything and then you can't even move the documents around in the system. You have download and upload documents if you want them in different sections of the client matter. I was told it integrates easily with Lawpay. Nope. You have to pay a third-party vendor to get it to integrate. Perhaps worst of all, they get you to spend a lot of money on a "training" that they claim sets them apart from all other companies. Well, my team did the full day of training and the "trainer" could barely answer any questions and admitted he wasn't even a trainer. So in addition to wasting all the money we spent on training, we wasted a full day of work. They are unresponsive to these concerns, with their standard response being that we should just do more training. The system is clumsy and the customer service is awful. I would warn any and every firm against using Filevine an

Risposta di Filevine

4 anni fa

Hi Michael, Filevine is invested in long term partnerships. Communication is important and it appears that the understanding between the parties was not clear. We do want to take the opportunity to address your concerns. I am aware of the Training you are referring to and it is not the full training our clients receive, rest assured we are happy to ensure that happens at your convenience. As for the functionality of our billing, and email features, we have some exciting releases in the near future and are continuing to release advancements. We would encourage a conversation and the opportunity to make things right. Thank you for your feedback, it helps us improve our communications and the future experience of our clients.

Deborah
Litigation Paralegal (USA)
Studi legali, 51-200 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Great Software for Case Management

5,0 3 anni fa

Commenti: Overall, I think Filevine is a great program. I love handling files digitally. I have worked with other programs and this is by far my favorite. I think since we started using Filevine that our cases are moving more smoothly.

Aspetti positivi:

There are several features I like about Filevine. First, I really like the daily feed which tells me what is due, who is working on the tasks, and if the tasks is accomplished. Secondly, I like the ability to pull up a case and see exactly what is going on. The activity feed is awesome. I like being able to get a complete view of the medical expenses and providers.

Aspetti negativi:

I wish the system captured injuries differently. I would like to see a tab just for injuries which would allow for notes from dr's records, client communication, etc. Also I would like to see a "planning" tab which would allow the attorney and paralegal to indicate plans for handling the case and the client.

Jessica
Settlement Specialist (USA)
Servizi legali, 2-10 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Overall Thus Far...

5,0 6 mesi fa

Commenti: I really enjoyed the training. I'm looking forward to learning more about utilizing FV to its full potential, tips and tricks to help in customizing our firms FV to make it work more conveniently and effectively for our team and our firm.

Aspetti positivi:

FV seems very user friendly and efficient. So many capabilities allowing you to stay w/i FV and ie share folders, send out for electronic signature, PDF edit, combine, etc. All really cool features to be more effective and efficient.

Aspetti negativi:

Surprised that when saving a document into a companion case that is already linked to the primary case that you would have to search each case to also "copy" the document there as well instead of a "copy to all companions" option. Like you can save a "note" across the board to all companions attached.