Recensioni su ChargeOver

Perfect Solution to Avoid Accounts Receivable

Commenti: I don't have to have an employee dedicated to accounts receivable anymore. Customers can self serve and we don't have to remember to bill them individually. It is all automated

Aspetti positivi:

Automated email reminders and the ability for customers to change their own billing information is very helpful.

Aspetti negativi:

Poor mobile accessibility can be a deal breaker for most. It is very bad. I believe they are working on it and their customer support is incredible, but I spoke to them about it about 6 months ago and it's still bad.

Top Notch Software with Customer Service to Match

Commenti: Customer service is the clear star here. I met with the team to talk about our needs and they showed me how Charge Over could help. As I was setting it up for my team, I also had questions which they were super quick to answer via the Live Chat feature. My team is excited to have such a robust invoicing software at their fingertips.

Aspetti positivi:

The user experience is seamless. We work with families who have various struggles with dyslexia, adhd, etc. User experience is everything to us. We want payment processing to be easy to navigate and take care of. Charge Over checks all the boxes. On the backend, I love the metrics I have and flexibility in using the invoicing. I've tried many other payment processors and always had to create a work around. Charge Over has exactly what I need and then some. I love that I can charge a surcharge for credit card fees and run eCheck payments as well.

Aspetti negativi:

The only thing I'd say missing was video tutorials to show new users how to navigate and when to reach out and ask for help for customized options (which they do to my surprise and delight).

Useful piece of kit

Commenti: Really useful piece of software that i can honestly say saved me time and effort that i could out elsewhere.

Aspetti positivi:

This is genuinely a well thought out and usefuo software that will make your life easier

Aspetti negativi:

Dodnt reappy have any cons, overally a good experience

Some limitations

Commenti: First I'd like to say your support is top notch, from my experience. However, the functionality seems a bit lackluster in the following areas:
1. Invoice options. Can only send an email when an invoice has been generated/payment failed. No options for the invoice is overdue by x number of days, etc.
2. Dunning. Very limited - only 3 options (retry failed payments, auto email for card expiry).

Aspetti positivi:

Support, easy to setup

Aspetti negativi:

Lack of features/options

ChargeOver makes automated billing easy

Commenti: Great experience and worth the cost - easy to set up and great customer service.

Aspetti positivi:

User friendly and easy to set up automated billing

Aspetti negativi:

Wish there was a free version! Used the trial and then upgraded to paid version

Chargeover Excellent Payment Solution Software

Aspetti positivi:

ChargeOver offers complex billing solutions and integrates well with applications, such as SalesForce.

Aspetti negativi:

ChargeOver would benefit tremendously if it was more user friendly within their mobile app. Most of its unique features are available only through the Desktop option.

charge over review

Commenti: using it has been one of the best things we have integrated

Aspetti positivi:

works fantastic, I love how I'm able to keep track of all my payments at easy access.

Aspetti negativi:

it isn't something that is known across the business world.

Good Value for Money

Commenti: The team is responsive to your requests.

Aspetti positivi:

Integrates with Quickbooks, Authorize.net, PayPal, and Slack at an affordable price.

Aspetti negativi:

The User Interface isn't strong. Lacks the ability to edit PDF receipts and invoices. Reporting could have better filters.

The right solution for my small business

Commenti: I had a company handle my sales for several years, then the company was acquired and I needed to take over quickly. A friend told me about ChargeOver and the flat fee based on customers, since I was a little wary of other software that charged a percentage of revenue. The migration team have all been super-responsive and helpful in getting my systems over to ChargeOver. I could not be more pleased, especially because it has a lot of great features I thought I would have to sacrifice because of the lower cost.

Aspetti positivi:

A lot of functionality and value for the cost; Data migration team has been wonderful; The cost is a flat fee instead of percent of revenue; integrates with many services; Interface is clean and intuitive

Aspetti negativi:

there are one or two things I would like to add, but have been assured that the dev team is notified and may offer fix in the future

Effortless Billing

Commenti: Billing time and AR turnover.

Aspetti positivi:

Ease of use, reduction of billing time and faster AR turnover.

Aspetti negativi:

Encountered some user errors that required resolution with help of Customer Service.

Chargeover gets the job done!

Commenti: Chargeover presented a professional, easy to use interface to our clients and allowed us to continue to utilize QuickBooks for back end accounting.

Aspetti positivi:

Easy for both us and the clients to use. Their support is very responsive, helpful, and knowledgeable.

Aspetti negativi:

It interfaces with QuickBooks on the back end and while it accurately tracks credits/refunds it is usually necessary to edit the QuickBooks automated credit/refund entry from ChargeOver.

The Software That Pays For Itself

Commenti: It hadn't occurred to me how much time we were spending trying to chase down clients who had declined payments until we tried ChargeOver. The automated emails letting my customers know that their payment had failed and the ability for them to pay the bill without any interaction from myself or my team is priceless. Customer support representative went above and beyond helping us initially get set up and they haven't let me down. After 2 years of being a client I can honestly say A. It pays for itself and B. It is a lot more efficient and official looking than manual gateway receipts.

Aspetti positivi:

The automation and branded receipts.

Aspetti negativi:

Turning off a customer isn't the easiest thing, but it is minuscule.

Excellent Product

Aspetti positivi:

We needed a product to automate our billing for our Access Control department. After struggling with Quickbooks for years I stumbled onto ChargeOver and my experience was nothing but awesome from the start. The sales team was amazing. Implementation and customization was easy, and the platform has worked seamlessly since we started with it in March.

Aspetti negativi:

This software has worked great for us. I don't have anything to add.

Great Customer Support!

Commenti: The team at ChargeOver always respond to my inquiries very quickly. They are very knowledgeable and helpful and have a great product!

Aspetti positivi:

Ease of use; Modern look; Functionality; QuickBooks integration; Customer support

Aspetti negativi:

On the Dashboard, the Income by Month bar graph, I wish there was a way to see more than just this month and last month. Also, it would be great to be able to break it down by product

Great Software, Easy to Use

Commenti: Overall, ChargeOver has helped simplify our auto-billing process. The technical support & customer service we have received is top notch. We will definitely recommend ChargeOver to anyone looking for recurring billing software.

Aspetti positivi:

ChargeOver is very simple and so easy to navigate. It has everything we want in an auto-billing software and the customer support is outstanding. We mentioned that it would be helpful to include an invoice due date on the pdf invoice for our customers because we have net-15 payment terms. ChargeOver made it happen with the next software update. So impressed! We also love that ChargeOver will automatically email customers when their card is expiring soon, their payment was declined, they need to update their payment information, etc. This saves so much time on our admin side and takes the stress out of remembering to do this ourselves.

Aspetti negativi:

There are some settings within ChargeOver where you have to contact your account administrators to activate them. For example, ChargeOver gives the option to have custom fields show up on invoices; however when I filled out the field, it didn't show up at all on our invoices. It wasn't until I contacted our representative at ChargeOver that I realized we had to request to have these custom fields activated. The positive in all of this is that ChargeOver has the ability to customize your experience with the software and your customer's experience, you just have to ask!

Very simple, very effective subscription management system

Commenti: I love using ChargeOver. It is simple, integrates with QuickBooks nicely, and provides my customers with a straightforward one-stop payment system. Customer support is resolved quickly and effectively, and I spend much less time each month chasing invoices. I try to tell other small business owners about ChargeOver as much as possible, and they've vastly simplified my bookkeeping/payment processing.

Aspetti positivi:

Simple. Easy to set up. Great customer service. Set-it-and-forget-it system for my clients.

Aspetti negativi:

ACH payments took a little while to get working properly.

The perfect solution

Commenti: The reasons why they are great: very responsive, tons of features and very affordable. We run a small business but use a lot of processors to make life easy for our clients. ChargeOver integrates everything so seamlessly.

Chargeover turned daily work from hours into minutes

Commenti: Chargeover has been so simple to use compared to other recurring billing systems we have used in the past. In addition their support is awesome and they are continually updating and improving.

Aspetti positivi:

Connection to QuickBooks Online

Aspetti negativi:

The Salesforce sync. Which I hear is just about ready to go both ways.

Great Product and Amazing Customer Service

Commenti: We've loved every minute of our experience with ChargeOver. There were countless hours spent invoicing in the past, now it's just done automatically! I cannot talk highly enough on how great the support team is to work with.

Aspetti positivi:

It is very affordable and saves so much time. I wanted it to work with Quickbooks Online and it has been seamless.

Aspetti negativi:

The only thing I could possibly say bad about ChargeOver is the user interface could use an appearance update.

Fairly easy to use

Aspetti positivi:

Was able to dive right into it without much much training.

Aspetti negativi:

Multi-currency feels weird and could be presented better?

Overall experience with Chargeover has been an excellent so far

Aspetti positivi:

The software is extremely simple to use. It has very user friendly screens. It was very easy to set up and integrate with our existing systems. Their customer service is brilliant

Aspetti negativi:

There is nothing specifically a con that we have at the moment. Our systems have smoothly integrated and are working fine

It's very easy to use Chargeover. I love the platform

Commenti: I'm fairly new to the Chargeover platform but it is very easy to use and I love the platform. Chargeover allows for easy navigation.

Aspetti positivi:

I love how easy it is to view, update and navigate through customer invoices.

Aspetti negativi:

I do not encounter much problems with the software.

ChargeOver

Commenti: My company was looking for a tool that had the ability to automatically charge our customers, but also be able to automatically adjust the invoices based on member count status. This product would need to be able to integrate with our accounting software to process payment and our company website to track users. Then we found ChargeOver, which does that and MORE! We did a lot of product research, and no other software can even come close to offering what ChargeOver does at such a low price.

Aspetti positivi:

The customer service is truly unparalleled. Also, ChargeOver's API can be used for integration with what seems to be any product under the sun. Lastly, the cost is incredibly reasonable.

Aspetti negativi:

I have nothing negative to report about this software.

Very Easy!

Commenti: I've found that chargeover is very easy to use. Interface is easy and intuitive. Would recommend to anyone!

Aspetti positivi:

It is intuitive

Aspetti negativi:

Nothing

Straight forward easy to use product

Commenti: I was happy to find a product that was straight forward and easy to use. The software we replaced was old and clunky with no updates in future. Highly recommend you give it a try.