--- description: Scopri le funzionalità di Channels, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Channels - Prezzi, recensioni, informazioni - Capterra Italia 2026 --- Breadcrumb: [Home](/) > [Software per la gestione delle telefonate](/directory/31101/business-phone-systems/software) > [Channels](/software/141537/crazy-call) # Channels Canonical: https://www.capterra.it/software/141537/crazy-call Pagina: 1/3\ Avanti: [Pagina successiva](https://www.capterra.it/software/141537/crazy-call?page=2) > Applicazione di chiamata per call center e team di vendita > > Conclusione: valutazione di **4.8/5** stelle assegnate da 36 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**. ----- ## Panoramica ### Chi utilizza Channels? Call center, agenzie di indagini di mercato e reparti vendite che desiderano migliorare le prestazioni delle proprie campagne promozionali. ## Statistiche e valutazioni | Parametro | Valutazione | Dettaglio | | **Nel complesso** | **4.8/5** | 36 Recensioni | | Facilità d'uso | 4.7/5 | Sulla base delle recensioni complessive | | Assistenza clienti | 5.0/5 | Sulla base delle recensioni complessive | | Rapporto qualità-prezzo | 4.9/5 | Sulla base delle recensioni complessive | | Funzionalità | 4.7/5 | Sulla base delle recensioni complessive | | Percentuale di raccomandazione | 90% | (9/10 Lo consiglieresti?) | ## Informazioni sul fornitore - **Azienda**: CrazyCall - **Anno di fondazione**: 2014 ## Contesto commerciale - **Modello tariffario**: (Versione di prova gratuita (free trial)) - **Pubblico target**: 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementazione e piattaforme**: Cloud, SaaS, Web, Android (mobile), iPhone (mobile) - **Lingue supportate**: inglese, spagnolo - **Paesi disponibili**: Argentina, Australia, Austria, Belgio, Bolivia, Bosnia ed Erzegovina, Brasile, Bulgaria, Canada, Cechia, Cile, Cina, Danimarca, Ecuador, Estonia, Filippine, Finlandia, Francia, Germania, Giappone e altri 21 ## Funzionalità - Autorizzazioni basate sul ruolo - Avvisi/Notifiche - CRM - Coinvolgimento dei clienti - Conferenze - Controllo accessi/Autorizzazioni - Creazione di report/analisi - Definizione degli script di chiamata - Digitazione di tasti del telefono - Gestione contatti - Gestione conti - Gestione della campagna - Gestione delle code - Gestione di call center - Gestione elenco chiamate - Gruppi di chiamata - IVR - Inserimento aziendale - Instradamento delle chiamate - Integrazione telefonia-computer (CTI) - Live Chat - Messaggio vocale - Monitoraggio delle attività - Monitoraggio delle chiamate - Monitoraggio delle chiamate - Monitoraggio/analisi dell'uso - PBX - Programmazione delle richiamate - Quadro della attività - Registrazione delle chiamate - Registrazione delle chiamate - Relazione delle chiamate - Report personalizzabili - Ripartizione delle chiamate - Script multipli - Smistamento automatico delle chiamate - Softphone - Strumenti collaborativi - Third-Party Integrations - Trasferimento delle chiamate - Trunking SIP - Videoconferenze - VoIP ## Integrazioni (7 in totale) - Adobe Commerce - HubSpot CRM - Make - Pipedrive - Shopify - Zapier - Zendesk Suite ## Opzioni di supporto - Email/Help desk - FAQ/Forum - Knowledge Base - Assistenza telefonica - Assistenza diretta 24 ore su 24 - Chat ## Categoria - [Software per la gestione delle telefonate](https://www.capterra.it/directory/31101/business-phone-systems/software) ## Categorie correlate - [Software per la gestione delle telefonate](https://www.capterra.it/directory/31101/business-phone-systems/software) - [Software per centralini virtuali](https://www.capterra.it/directory/30084/telephony/software) - [Software IVR](https://www.capterra.it/directory/30231/ivr/software) - [Software per il successo del cliente](https://www.capterra.it/directory/30961/customer-success/software) - [Software per Remote Work](https://www.capterra.it/directory/31855/remote-work/software) ## Alternative 1. [Bitrix24](https://www.capterra.it/software/113540/bitrix24) — 4.2/5 (987 reviews) 2. [LiveAgent](https://www.capterra.it/software/102188/liveagent) — 4.7/5 (1758 reviews) 3. [Zendesk Suite](https://www.capterra.it/software/164283/zendesk) — 4.4/5 (4076 reviews) 4. [InfoFlo](https://www.capterra.it/software/96628/infoflo) — 4.5/5 (97 reviews) 5. [Five9](https://www.capterra.it/software/132405/five9) — 4.2/5 (481 reviews) ## Recensioni ### "Exceptional Customer Service, Very Efficient Tool for Outbound Projects. Needs inbound to become absolutely top-notch" — 5.0/5 > **Konstantinos** | *17 gennaio 2017* | Contabilità | Tasso di raccomandazione: 8.0/10 > > **Vantaggi**: Easy to administer at all levels, general settings, users and campaigns Flexible scripting tool Very good sound quality Exceptional customer service Team very responsive to customer requests Integrated email functionality > > **Inconvenienti**: Inbound functionality not yet developed No custom report building capabilities SMS/social media not integrated > > We are using CrazyCall for more than a year now for our call center focusing on outbound campaigns (telesales \& surveys). The experience was very positive from the pre-sales part, and it got even better after we got on board. Any issue or question is addressed in a very easy and efficient manner by the support team. The platform is easy to administer, the sound quality is very good and the features and functionalities, although a work in progress, are getting richer by the month. On top of that, the support team has proven it is striving to accommodate off-the-shelf feature-related requests. If you are focused on outbound and are looking for a cloud-based, sound solution, I would definitely consider CrazyCall. Keep up the good work guys ----- ### "Best inteligent for yours call center" — 5.0/5 > **Kacper** | *8 gennaio 2016* | Servizi e tecnologie dell'informazione > > **Vantaggi**: Complete solution that could rise your sales team performance Still growing and adding great functions Best customer service ever > > I had pleasure to work with Crazy Call for over one year. Application is fast growing giving the users all functions that they need and are wondering about. Every part of application looks like it's designed with cautious about functionality so every function you'll find will help you to make cold-calling, monitor it, couch your team and measure their performance. CrazyCall API helped me in syncing gathered information to my CRM systems and automatically transfer there info about every won deal. CrazyCall support is taking very good care about customers so every ticket is fixed in blazing time with highest customer service rate. I would never change this soft for any else. ----- ### "Well Price but a Little Clunky to Use" — 4.0/5 > **Holly** | *16 ottobre 2019* | Servizi e tecnologie dell'informazione | Tasso di raccomandazione: 5.0/10 > > **Vantaggi**: It is an affordable option, some of the functionality is more advanced than other competing platforms. Customer support was fast. > > **Inconvenienti**: The autodialer. Had to move away from the software as there was no option to enter in a phone number manually as well to call. Autodialer has it's time and place but so does the option to make a phone call and manually enter the number. Could do not this with this software so moved away from it. > > CrazyCall does have good customer support and you can always reach someone when you need assistance. We were looking to use the software to do follow up calls and the ability to add in scripts for callers is a nice feature although ultimately not something we used. I think it would also be a great feature to be able to manually dial in numbers too, cover off all bases. The ability to integrate with other software is also a plus. ----- ### "Great tool for sales teams" — 5.0/5 > **Iliana** | *26 settembre 2018* | Marketing e pubblicità | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: Crazy Call provides a great solution for teams looking for an advanced dialer software to generate leads. We use their robo dialer, and our sales teams generate a lot of appointments for sales. > > **Inconvenienti**: We had to go through their initial launch phase, - they improved their tool and service very quickly > > We are able to keep a full pipeline thanks to them. ----- ### "A program that teaches you to have a better business" — 5.0/5 > **Pablo** | *19 aprile 2018* > > **Vantaggi**: In my search on the internet to provide a better service to my clients I got this call recorder, very useful to record the calls of my clients and learn from the opinion of them. Claims, suggestions, appreciations are necessary to build a solid business and this tool allows me to listen to calls again to establish better sales strategies and improve my products > > **Inconvenienti**: Sometimes the download of information from the cloud is slow, however it is not a big obstacle to exploit the capabilities of this service ----- Pagina: 1/3\ Avanti: [Pagina successiva](https://www.capterra.it/software/141537/crazy-call?page=2) ## Link - [Visualizza su Capterra](https://www.capterra.it/software/141537/crazy-call) ## Questa pagina è disponibile nelle seguenti lingue | Lingua | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Dati strutturati