Recensioni su Pure Chat

facile comunicazione

Commenti: cominciato l'utilizzo da poco, per adesso lo consiglierei in alternativa anche ad altre app di simile utilizzo

Aspetti positivi:

facilissimo da utilizzare e istallare, fruibile nelle funzionalità offerte

Aspetti negativi:

migliorerei solo la grafica ma non si riscontrano da utente particolari criticità da dover segnalare

The interaction with the public is simply fascinating with this software

Aspetti positivi:

Attention to the public is one of our most important premises when working in the consortium. Pure Chat has been an excellent ally for us since it has brought us closer to customers who for one reason or another want to share their concerns, observations, complaints and compliments with us. This interaction gives us inputs to improve our service from many points of view, either from the quality of the flights, the sale of tickets, the schedules arranged for the flights, the quality control in the handling of the luggage, among many other things , which, make me recommend this software.

Aspetti negativi:

I do not have any type of complaint about this software since, since we used it in our consortium, we have only obtained benefits, praise from the users and optimization in the work

Covered meets all our primary expectations.

Commenti: Purechat makes it easier for our customers to talk to us and get an instantaneous response.Unlike when they send us an email or call support over the phone : it is free to use for them and they get a response in seconds provided an agent is available online.

Aspetti positivi:

Pure chat has covered all of our basic Livechat needs since we began using from April the past year. We are provided with the most important features which assist us better address customer needs and complaints.I like that we get chat alerts for all incoming chats on the Pure chat dashboard,the canned responses has enabled everyone at the help desk department communicate faster with customers by allowing us presave responses to the most popular questions by our customers,likewise the pre -chat information form has allowed us gather some extra information about a web visitor before they are connected to an agent and lastly customization has been pretty impressive.

Aspetti negativi:

New chat notification have sometime come minutes late,in which case the website visitor has already left the website. I have only experienced this bug during weekends when I work from home ,with the aid of the Pure chat smartphone app.

Why offer an app when it doesn't work?

Commenti: I am away from my desk a lot, so I use the app so that I am still available to chat with on my website. This app does NOT work. Every time I open it it says it's reconnecting or it kicks me off. The other day I went to open a different app and pure chat kept popping up and kept saying that it was trying to reconnect to the server. So I started using my desktop more often because I am so frustrated with the app and it keeps doing the same thing! Keeps saying that it is trying to reconnect. I've had my internet provider come out and do tests, so that is no the issue. Everything else I have works perfectly fine except this. I am looking at different options because this just doesn't work out for our company.

Aspetti positivi:

I like the idea that this software has to offer. Available to chat through the website because not everyone likes talking on the phone or just has a quick question.

Aspetti negativi:

EVERYTHING.... This software doesn't work. Looking at a different provider because of this software's inability to do what it says it's going to do.

an amazing and simple software

Commenti: Pure Chat is a game-changer in live chat software. Its intuitive interface, proactive chat triggers, and customizable chat widgets allow businesses to engage with customers effortlessly. With its robust reporting and analytics, Pure Chat helps optimize customer interactions and drive conversion rates.

Aspetti positivi:

one of the most liked aspects of Pure Chat is its ease of use. I would appreciate the intuitive interface and straightforward setup process, which allows me to quickly implement live chat on my websites without any technical difficulties. This user-friendly experience enables businesses to efficiently engage with people and provide real-time support, ultimately enhancing people's satisfaction and improving overall communication effectiveness.

Aspetti negativi:

I thinks its the limited functionality in the free version, which may not offer all the advanced features and customisation options available in the paid plans.

Purechat is 100% Free Live Chat for Startups

Commenti: Purechat is in my bag of tools for setting up shop. If you're in the market for a solid live-chat tool, take a look at Purechat. It comes with Zapier integrations so it's pretty useful across the board. What's really nice is it also has transcript history, this is super useful to check back on what operators have said in terms of sales quoting if you're a sales or SaSS company and quote often on live chat. Supports Wordpress.

Aspetti positivi:

If you're looking for a solid, FREE live chat software for your blog or website, take a look at Pure Chat. Other than the awesomeness of being free, Purechat's actually a really solid contender to something like tawk.to or Olark. First, I really like the UI. It's very slack-esque and super sleek. If you work with your team, you can have 3 operators on the Free plan, and that's sort of plenty for startups. The best thing about Purechat is the Mobile apps (currently supports iOS and Android), you never miss a beat when it comes to chatting with your website vistors.

Aspetti negativi:

There's nothing to really dislike. It's a solid app and works fine on both Wordpress and HTML sites. The free plan is free...so there's no reason not to try this out.

Great for High Traffic Websites

Commenti: The overall experience of this software is good, as it is user and consumer friendly.

Aspetti positivi:

What I liked most about the software is the ability to have customizable widgets which help align our company objectives with the use of Pure Chat.

Aspetti negativi:

The limit of SMS notifications that come with the pricing plan.

Perfect for Start Ups to Improve Customer Service

Commenti: Overall a great experience. I would highly recommend this for retail websites looking to improve their customer interaction and support.

Aspetti positivi:

Adding the Pure chat to our website was very easy and straightforward. Pure has a simple and easy to use interface. Our office was using it in literally minutes.

Aspetti negativi:

A few more customization options on the chat widget would be helpful.

Live chat made easy and affordable

Commenti: I first used the free trial of Pure Chat, and I liked it so much, that I decided to purchase one of the plans. It really is worth it.

Aspetti positivi:

I thought that adding a live chat feature to your website would be a lengthy and tiresome process, but Pure Chat showed me that it can actually be really easy. Not only was I able to quickly add a beautiful widget to my website to let prospective clients directly interact with me, but it also gave me useful insights and statistics into the conversations of the chat, but also into the visitors of the website.

Aspetti negativi:

I can't really thing of an aspect or a feature of the software that didn't resonate with me. Everything is customizable and easy to use, even by beginners.

Definitely recommend

Aspetti positivi:

With this software, sales have increased. It is a lot easier to speak to international customers. Send links, photos, etc.

Aspetti negativi:

Wish there was an easier way to deal with spam customers. Also, a way to search through transcripts with key words.

Make's livechat so simple

Aspetti positivi:

Super easy to use live-chat software. Seamless integration between PC and mobile

Aspetti negativi:

I've yet to find any cons to this software.

Get Personal With Your Website Visitors... Chat With Them

Commenti: I came across Pure Chat through a series of online searches to locate a viable solution for one of my clients operating from their WordPress website. I located various solutions, but liked the ease of use and integration with their website much more than the others. If you operate multiple websites, Pure Chat's Pro subscription allows you manage multiple websites from one acount.

Aspetti positivi:

Pure Chat offers an amazing list of features and functionality that serves, literally, any industry. After reviewing this product for a client to use on their website, I adopted it for my own. Pure Chat is a complete chatting application that even offers an entry level free version to let you try it out. And even at this level, despite its branding and some restrictions in features, it offers a full view of their functionality. Pure Chat is easy to use, configure and setup. It has a simple interface for obtaining code snippets for your website. Integration with WordPress websites are an absolute breeze. Pure Chat lets you customize the chat box, setup canned responses for online and offline modes, add and manage teams, obtain reports, and even transcripts of the conversations. The Pro version adds even more with real-time analytics, visitor tracking, unlimited contacts, removal of their branding, use of Pure Chat in unlimited number of websites, setup of trigger alerts and actions, SMS notifications, export and support. They even offer an affiliate program you can benefit from as well. Pure Chat offers an amazing list of third party integrations through Zapier. 500+ to be precise. Need one that is not on their list? Try their guidelines to build your own. The possibilities are endless. If you want to take advantage of the added Pro features, you can even get to try it for 7 days before committing to the subscription.

Aspetti negativi:

I have been using Pure Chat for a few months now and cannot find any cons I can speak of. The features in my account allow me to perform the exact features I need.

Great so far

Commenti: So far Pure Chat has been great. It's simple and easy to use. There are a few questions I would like to get answered and customer service is hit and miss at the moment but I will keep trying.

Aspetti positivi:

We love that to start this software it is completely free. It allows us to test it out on our website to know if this is a tool that is valuable to our company or unnecessary. It is easy to use, very user friendly and super easy to install. We were able to customize it easily to fit the look and feel of our website. The features have been great and I can easily collect email addresses of my visitors to follow up with them in the future.

Aspetti negativi:

I wish that I would receive an email notification as soon as a chat came on that we were unable to respond to it. Just to let us know we missed a chat. I have to go into transcripts to see if we missed a chat. The only way we get an email notification is if they actually wrote us or emailed us the question. I also wish I knew more about the integration with programs like infusionsoft and google analytics. I have found that customer service doesn't always respond to my requests. Luckily, it's pretty simple to use but some of my questions really determine if we are going to be paying a monthly fee. If they don't respond to my questions I'm much more likely to not purchase the software.

Real time interaction with customers was a game changer

Aspetti positivi:

Very easy to set-up, the interface is intuitive and allows assignment of chat representatives in no-time. For small companies providing multiple services, the same rep can assist in more than one website with no complications. The mobile app is a life-saver to optimize costs, as anyone in your organization can become a chat rep at anytime/anywhere. This tool has all the options you may expect from a chat software, including the ability to integrate with other platforms as in my case, the CRM.

Aspetti negativi:

Pricing-wise this tool is comparable to all other solutions in the market (and none is cheap). I don't have any complain as it changed the way customer service was provided in my company.

Pure Chat has helped us connect with our website visitors

Commenti: We switched to Pure Chat in May 2016 and have been thrilled with the results. Our operators have found it easy to use for the most part - and new features we requested have been responded to by the support team. Our admins find the reporting section helpful without being overly busy and confusing. The pricing has allowed us to add operators to the plan without blowing up the budget. Overall great software that has given us a way to connect with our current customers and new visitors alike.

Aspetti positivi:

The admin interface is simple, clear and easy to navigate. Very easy to understand and make quick changes to the chat tab and window. We love that the tab switches to 'Email Us' form when all of the operators are offline. The price is right.

Aspetti negativi:

Would like to see some improvements on the reporting i.e. a way to bulk export chat transcripts to csv or excel format, or filter transcripts by a custom date range.

Love Love Love This Product

Commenti: My experience has been excellent. I have no plans to stop using this product.

Aspetti positivi:

There is a free version for those of us that don't have to have a lot of stats. It does not go by volume and was easy to set up. It allows for time on and time off, its easy to add to your website, and support has been great. Just in case I am unable to review artibot.ai This auto attendant (bot) by the same company is invaluable and I would not be without it.

Aspetti negativi:

The notifications on my mobile phone are sometimes missed so I miss the chat on the mobile app. Granted, the notification happens but I cannot get the sound to be loud enough for me to hear. I have to change this but no luck yet. The good thing is the person does have to leave an email so I am able to make contact on missed chats.

Prima Atlanta Pure Chat

Commenti: It's super easy to use. Our customers show their appreciation to our prompt response time, and their ratings (whether good or bad) help us improve our customer service experience. Pure Chat is a great tool that helps us connect with our clients.

Aspetti positivi:

I like the accessibility to the client on our site Being able to see incoming traffic on the website makes it easier to track where people spend most of their time knowing how our team is being rated, and how much time is being spent on chats helps us improve our customer service experience

Aspetti negativi:

I do not like that it times out an individual and turns off their online status without notification, this makes it hard to keep CSRs who have retail duties on chat during high traffic hours on our site. A notice should be prompted on screen to remind them that they have been logged off

Talking to customer never been easier

Commenti: I've been using this app on my other website beside tawk.to, well it works great and it's integrated with my website without any problem. Talk to my customer never been easier

Aspetti positivi:

I don't need to check my phone or receiving "unnecessary" calls from my customer because I have this software. I can leave bot to reply if I'm not active or just Away From Keyboard for a while. I check on the chat history in case there's are something wrong. This app can be accessed on Android and iOS too.

Aspetti negativi:

Notification seems late for a few minutes and sometimes when I reply to the message the customer already offline or leaving the website. The pricing still kind of high for startup companies or small business

Awesome application

Commenti: Pure Chat is a widely-used live chat software with customizable widgets, mobile responsiveness, automated triggers, team collaboration, integrations, and detailed reporting. It may have a subscription cost, occasional slow performance, limited features, and potentially slow customer support.

Aspetti positivi:

Pure Chat is a live chat software with easy setup, customizable widgets, mobile responsiveness, automated chat triggers, team collaboration, integrations, and detailed reporting.

Aspetti negativi:

Pure Chat may have a subscription cost, occasional slow performance, limited features, and potentially slow customer support. It may not have all the advanced features that some users desire.

Pure Chat for Customer Service

Aspetti positivi:

What I like the most about this software is how easy it was to integrate into our websites across multiple stores, and how much it's helped us help our customers and improve our customer's experience.

Aspetti negativi:

What I like least about the software is the notification system is a little buggy and you won't always receive one. This doesn't happen very often but when the website has a large amount of customers using it at once.

Easy and Affordable Way to Engage Our Customers!

Commenti: Coming into a role where PureChat was already being used, I can honestly say that I can't think of a better way to reach our online customer base. With their Visitors pane to show a real-time display of our web traffic, we can see where our inquiries are coming from and target their needs specifically without having to ask. The Proactive Chat function is great because is gives us the opportunity to engage our potential customers and meet them where they are, letting us show just how much we care about their well-being. PureChat is a great service, and I plan to use for a long time!

Aspetti positivi:

Basically everything.

Aspetti negativi:

The phantom availability of users who are not logged out.

Highly recommend!

Aspetti positivi:

I actually used this platform at my last job. It was very easy to use. I was able to see which agents were online and available and who was participating in the chat. It was also easy to customize the interface of the chat on your website. I didn't need to do any coding.

Aspetti negativi:

I can't think of anything besides there could be more customizable options of the look on your site.

Jobscan loves Pure Chat (and so do our users!)

Commenti: We have tons of customer feedback on our easy to use Live chat feature. As the rep who uses it, I like that my responses are customized and when I'm unavailable my team gets an email. The software is fast and clean- very easy to use.

Aspetti positivi:

I like my customized responses

Aspetti negativi:

I dislike that my slow internet connection sometimes makes Pure Chat fail and I lose a chat mid-customer

I use Pure Chat to communicate with visitors on my online store.

Aspetti positivi:

I thought Pure chat would take my customer service to the next level and it did just that. I'm available at all times to visitors to my site in real-time. It's user-friendly and it took only a few minutes to set-up. This app has assisted me in converting visitors into customers and has helped increase sales.

Aspetti negativi:

I find that the mobile version of Pure Chat has some connectivity issues. It will disconnect during a live chat with a visitor. At the moment, the desktop application is the most reliable for me.

LOVE the Chat Software

Commenti: I have been using the chat software since it was in Beta. I have loved every minute of it, and probably have close to 50 chats per day on it. I could not do my job as easy without Purechat! Thanks for Great Software!