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Informazioni su Tracker
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We can create hot lists that helps to email people in bulk.
The tracking on the financial end is very complex and difficult to set up so gauging profit and loss is cumbersome.
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Tracker RMS is brilliant!
Commenti: Great - better than we anticipated
Aspetti positivi:
Tracker were able to tick every box we had when looking for a new ATS/CRM - the most well-known brands just couldn't compete. Their pricing and team were also fantastic - with us every step of the way during set up and beyond, again, something other providers just couldn't give us. Also a lot of their team have experience being recruiters on the ground so they understood our wants, needs and how to train the team too.
Aspetti negativi:
There is really anything we dont like about Tracker
TrackerRMS Customer Service
Aspetti positivi:
This program is web based, which is wonderful and can be accessed at any time. All the information is there, at any given time and available. The ease and functionality of this product is very reassuring. However the best review I can give is in regards to my customer service. One of the customer rep is and has been amazing. She is attentive and reacts and replies immediately with help to any issue I have had. She genuinely cares about taking care of her customers and is exceptional at what she does. I am grateful she is my Client Manager. I have zero concern when I place a ticket or email her that I will not get a response and resolution basically immediately. She is simply wonderful.
Aspetti negativi:
This program does time out quite a bit and logs me out as well in the middle of working. We also cant always have exactly what we want immediately, there has to be some development involved at times for certain things.
Poor customer service and support
Commenti: Very poor, use Airtable or find an alternative
Aspetti positivi:
Ok generic ATS with very limited options to customise. The new version is ok, but still a bit clunky
Aspetti negativi:
Phone support is premium rate. Email support is limited and slow. System was recently updated, but still clunky. Total lack of covid 19 support. Built my own system on airtable that outperforms TrackerRMS for a fraction of the cost. Tried to get support during covid 19, non offered and accused of holding out a begging bowl. Shocking attitude and customer service.
Tracker - The Best Candidate Tracking System on the Market
Commenti: I am very happy with Tracker and could not do my business without the system.
Aspetti positivi:
Easy to enter candidate information either from a resume source or directly from LinkedIn.I have the system set up to text candidates directly versus just using email - works great.Customer service is excellent and one of the reasons I chose the product.System has been 100% reliable - no glitches - updated regularly.
Aspetti negativi:
I don't have the time to learn all the great tools Tracker has to offer. I do not have any issues - really!
Great Partner
Commenti: Overall, Tracker is a great partner to our company. They continue to work with us and discover ways to work more efficiently.
Aspetti positivi:
Tracker's willingness to listen and make changes based on our feedback has been great. It truly feels like they are a partner to us and not forcing us to fit into the parameters of their software. Transitioning to a new software after 22 years with the same ATS was nerve wracking, but we never felt like Tracker left our side. Customer service is top notch.
Aspetti negativi:
With over 20-years of data, not all of our historical info mapped correctly. There was quite a bit of clean-up, but that is due to the 2 different types of softwares. Any major issues were addressed by the Tracker team and they worked with us to figure out how to correct them on the back end. Initially, there were a few items that we weren't thrilled about (hyperlinking, opening separate windows, timing out, etc.), but Tracker addressed these issues quickly and we were able to work through the system faster.
Risposta di TrackerRMS
11 mesi fa
Thank you so much for your review and feedback, Chrystie!
Recruiting Powerhouse: Tracker Review
Commenti: Tracker is the backbone of our recruiting operation and allows us to be very, very efficient and effective in our work: it's easy to identify, organize and track candidates and all search activity and communications in one interface.
Aspetti positivi:
Tracker was clearly designed by experts in the recruiting industry: it's interface is very, very intuitive and easy to navigate. Tracker presents information (about a search and candidates) in a format that is highly accessible and organized: the interface delivers the most important and changing elements of any search in just a few screens. I was very productive within the first day of using Tracker: it was very easy to integrate with our business processes too.
Aspetti negativi:
Initially, we needed to create customized search templates to reflect the core types of information we needed to track. Our customer support representative was terrific in helping us learn how to modify the templates, although it would have been ideal to be able to manage that process without support.
Great Resource for Recruiters
Aspetti positivi:
The support team at Tracker is AMAZING ! I really like the training academy and weekly trainings.
Aspetti negativi:
The candidate search feature could be better.
I Love TrackerRMS
Commenti: Overall TrackerRMS has been one of the best programs that I have worked with. Simone, as well as the other employees, are very helpful and willing to assist. No matter the issue or concern she is willing to listen and help figure it out and if she cannot most importantly she will do her best to find out. I love TrackerRMS and look forward its continued growth in popularity
Aspetti positivi:
I like everything about this program, it makes it very easy for workflow and process. It is very user-friendly I can easily pick up where I left off and the email functionality is awesome, now that I am using it.
Aspetti negativi:
There isn't much I do not like, maybe there can be additional color options added to be able to use in display settings
Tracker RMS - a fantastic end to end recruitment solution
Aspetti positivi:
1. New layout to allow you to create any tabs and content are great. I have a layout for my sales team that is different to my recruitment team. 2. Weekly webinars are great and online help files are ideal for startup companies. System is really quick unlike others that I have used. 3. Rich in features from prospecting to placements. Job board searching works really well for sourcing and with only one system needed for all aspects of our business, TrackerRMS work well for us and integrates into our QuickBooks system so saves us a lot of time.
Aspetti negativi:
1. The campaign tool is excellent and whist its great that it tracks bounce backs it would be ideal if it could tell me which landing pages the contacts have clicked on 2. TrackerRMS is an end to end tool so it can be a little intimidating at first. The team were very helpful in guiding me through training and making sure I understood the workflow. Once you get the basics its easy. 3 They did not have a big web presence and I only found them though Software Advice.
Miles ahead of Bullhorn
Commenti: The transparency across the team is great if you set up the reports properly and build out dashboards.
Aspetti positivi:
TrackerRMS is very customizable to work with our process. The customer service is bar none. I always got the chance to meet with them during a conference and they are just good people. The system is easy to use.
Aspetti negativi:
The system can be a little sluggish at times. Tends to not always catch duplicate candidates that are added in.
Very happy with Tracker RMS
Aspetti positivi:
very easy to use. easy to load resumes and search key words. great place to keep track of recruiting information.
Aspetti negativi:
I've created some manual fields which are great but sometimes those fields don't automatically populate in "workflow". I probably just need to call Tracker to have them help me fix it. They are always responsive in helping me figure things out and customize things how I would like them.
Great product!
Aspetti positivi:
I like how easy the interface is to use. Customer service is also great.
Aspetti negativi:
None. I enjoy using this product. I would recommend to others.
Highly intuitive and easy to use
Commenti: Our company specializes in recruitment for medical and education accounts. We also do staffing project work for high volume accounts.
Aspetti positivi:
Strong database system to house all the candidates and keep all the recruiters up to date with job openings and candidate activities. Tracker RMS is highly intuitive and easy to use. Additionally, it is easy to customize to meet your specific needs.
Aspetti negativi:
Great ability to upload PDF and Word-based resumes. No ability to upload spreadsheets
Up Top for Tracker
Aspetti positivi:
by far the best thing about Tracker is the customer service / support. [sensitive content hidden] is absolutely the best at identifying problems and solutions proactively, and it has made a huge impact on my hiring process.
Aspetti negativi:
the mobile app could be have a better user experience
Risposta di TrackerRMS
2 anni fa
Thank you so much for taking the time to review Tracker. We appreciate you!
Our Voice has Finally Been Heard!
Aspetti positivi:
TrackerRMS Recruitment is a fantastic system. This system runs like a well-oiled machine and meets the necessities for all businesses types, from larger corporations to smaller businesses. No matter how unique your business process is, and no matter what needs you need met, Tracker is built to excel for you. Tracker truly believes in client relationships. Their entire development is based upon their client's needs. Requests, ideas, and tickets are not just read and heard like with the normal big name ATS vendors; they're developed! We have never felt like just another ticket when it comes to Tracker, because they take immediate action to guarantee your satisfaction. It provides strong CV parsing using the top provider, Sovern. It's cloud-based, and we have a dedicated Server through Rackspace. It's SQL, data migration, and importation-friendly. Tracker flows seamlessly from CRM to ATS to Onboarding to Accounting/Payroll to EMS (Employee Management System).
Aspetti negativi:
Truly, anything with TrackerRMS that has needed improvement or development has been established. There's nothing to dislike.
Great Product
Aspetti positivi:
The software has so much functionality and the customer service is exceptional. They listen to ideas fromt heir customers who use the product daily to make it better and more efficient.
Aspetti negativi:
The only con would be the user who doesn't use the software to its maximum potential. Only con might be that it's not super intuitive but the capability is there.
Great Platform
Aspetti positivi:
Very fast and it rarely lags or freezes. It is pretty simple to get the hang of. It rarely goes down for extended periods of time.
Aspetti negativi:
It could look a bit more sleek. Also, some small quality of life changes could be made such as multiple tabs, and easier copy and paste functions among others.
We moved to TrackerRMS
Aspetti positivi:
We really think ease of use along with tons of functionality is what drove us to partner with TrackerRMS. We chose to move from our previous vendor because they kept raising their price. After reviewing and testing TrackerRMS we realized we are not losing any functionality and getting a better deal on pricing. The transition from our old vendor to TrackerRMS has been seamless as well. Their staff is very meticulous about migrating data and making it work exactly the way you want after the move is done.
Aspetti negativi:
The only con we have at this time is TrackerRMS does not integrate natively to DiscoverOrg which is our sales tool. We can still bring the data into the system but it is a manual process as opposed to the automated process with our previous vendor.
Overall using TrackerRMS has been pleasant and very useful
Commenti: Thank you.
Aspetti positivi:
The customer support from both Michelle Crisp and now Courtney Harchak has been amazing. Both ladies have been instrumental in helping us navigate this tool efficiently over the months. We certainly look forward to working with Courtney and to understand TrackerRMS fully.
Aspetti negativi:
At times the functionality and features of TrakerRMS are difficult to navigate. Also, there are some basic site navigational features that are not included but would simply issues such as "page searching" within certain list (such as Send List). Also, navigating the 'Candidates List' could be testing at times especially when there are thousands of candidates in the list.
Great tool for all levels of recruiters
Commenti: Very much appreciate
Aspetti positivi:
Customer Service. Sure the tool is easy to use, but if there are any issues...you can always reach out and expect immediate responses.
Aspetti negativi:
Good to go for now. Like any tool, it is only as good as the person using it.
Integra
Commenti: MIchelle Crisp has been amazing in helping us learn and understand Tracker and how we can best use it to support our team!
Aspetti positivi:
The ability to customize reports specific to how we operate and ability to communicate with Outlook has made organization internally 100 times better than the system we were previously using.
Aspetti negativi:
A lot of clicks to perform certain functions - however, once you get used to it you don't really notice anymore.
Commenti: At Amazing Recruitment we service resourcing needs across all industry sectors and for any size of company in the private or public sectors. As such, our recruitment experts handle all sizes of assignment – from single permanent placements for SMEs to large contractor outsourcing projects for global organizations; therefore we required a CRM system that could both support the organization and allow for ease of use/flexibility across the board. Having already used what was defined as the markets leading Recruitment CRM software, we found all systems to be both cumbersome and incapable of being adapted to our business-specific needs. Having had such poor experiences, we began the search for a CRM system that was adaptable, flexible, cloud-based and where support was provided by a UK team that understood the needs of recruiters and how we prefer to work. After much research we settled upon TrackerRMS and I have to say we have been nothing short of impressed with both the software and the support team as a whole. Nothing is too much trouble and continued enhancements are what makes us glad we found a solution that we could build the business and its associated processes around. We would have no hesitation in recommended TrackerRMS to others.
Commenti: As a small start up in the recruitment sector, I was looking for a tool that would be easy to use, easy to configure and had a great support team. I have tried a couple of other systems that just didn't live up to my expectations and then there were other products that just seemed to keep adding services but always at an additional cost. Since joining Tracker, I have been more than satisfied with the results and the service. I experienced the usual teething problems which 99% of the issues were down to me not using the system correctly and/or not grasping the workflow. However, Louise, David and Andy have always been there to help and everything has been fixed super quick and I couldn't be happier. The systems has never been off-line and I have had 100% availability. The upcoming features sound excellent and I'm looking forward to seeing what the Tracker guys can come up with in the next phase of development. This said, I love the product so new features will be an added bonus. I would highly recommend the product, I trialed and and found it so easy to use and integrate that it was a no brainer but it's the support and help that I have found more beneficial. Scott Sherriden - Director at Red Shrine Ltd.
Excellent ATS with even better customer service
Commenti: They handled the data migration incredibly well!
Aspetti positivi:
Tracker RMS has clean and easy to navigate UI, customization, very good web-scraping, Job Posting, and convenient to use outlook integration.
Aspetti negativi:
Reports are not very easy to create but once they are created the reports are excellent and easy to edit.
For Recruiters By Recruiters
Commenti: Willing to get creative to make sure we don't have to change 20 years of workflow to fit them - they are intent on fitting us, which is excellent.
Aspetti positivi:
The team dealt with a LOT of resistance from our previous ATS/CRM, which had a ton of personalized/created fields in it, and they did a super job with the migration. Looking forward to the new edition as well. Their executive has been great, and has handled questions flying at her from all directions with patience and understanding.
Aspetti negativi:
It's tough to only be able to see one file/screen at a time, but I know this will be fixed with the updated version coming out in a month or two.