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Informazioni su Pulseway

Pulseway è una pluripremiata piattaforma di gestione IT che assicura il controllo completo di tutto l'ambito IT.

Ulteriori informazioni su Pulseway

Aspetti positivi:

Our users never complain that our anti-virus software is causing their systems to slowdown or become un-useable. Oh and the Pulseway mobile app is revolutionary.

Aspetti negativi:

Some missing features when we started to use but it has evolved a lot.

Valutazioni di Pulseway

Punteggio medio

Facilità d'uso
4,7
Servizio clienti
4,7
Caratteristiche
4,5
Rapporto qualità-prezzo
4,7

Lo consiglieresti?

9,0/10

Pulseway ha una valutazione complessiva di 4,7 stelle su 5, calcolata sulla base di 182 recensioni degli utenti di Capterra.

Hai già usato Pulseway?

Condividi la tua esperienza con altri acquirenti.

Filtra le recensioni (182)

Corey
Corey
IT Administrator (USA)
Utente LinkedIn Verificato
Arredamento, 201-500 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Alternative considerate:

Low Cost RMM with Great Value

5,0 5 anni fa

Commenti: We transitioned from Labtech automate to pulseway and it's been remarkably simple to switch. The cost savings and what I find to be superior scripting automation has made pulseway my favorite RMM to date.

Aspetti positivi:

Cost Ability to Deploy from local servers Remote Powershell/Command Prompt is a life saver The scheduled execution of Powershell/Batch Scripts Easily control windows updates

Aspetti negativi:

No remote access for Mac OS The biggest con is that functions are split between the web interface, the Pulseway Remote Desktop app, and the Pulseway dashboard app, for example, you can only chat a user from the web interface and not directly from the remote desktop application, or you can only configure the customers pulseway monitor configuration from the Dashboard application.

Vikram
I.I Manager (USA)
Salute, benessere e fitness, 51-200 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Alternative considerate:

Wonderful product

5,0 10 mesi fa

Commenti: I love this product and the team supporting it. They are a wonderful group of people.

Aspetti positivi:

I love the easy-to-use interface of Pulseway RMM. Settings are easily accessible, and their support articles and team are great. The mobile application is one of the best features, allowing me to manage and monitor all my computers and servers with my fingertips. Managing our IT tasks has never been easier with Pulseway.

Aspetti negativi:

The lack Apple features to update and apply security features, but they are always adding and updating their support for Apple devices.

Rex
Rex
Business Owner (USA)
Utente LinkedIn Verificato
Computer e sicurezza della rete, 2-10 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

A Low Cost Option with Everything!

3,0 5 anni fa

Commenti: For the price, you have workarounds. It does havea learning curve, and will take you time to get used to the way Pulseway does things. Sometimes its seems wacky the way things work. They offer decent support and most questions get resolved. Good think is they are always fixing issues, and updating the features. Saving money with Pulseway was our draw to it. Very happy with the way it offers many of the features in solutions costing 5 times the price. No commitment, no contract pricing let us play with it and decide without worry. Enjoy the professional layout.

Aspetti positivi:

It does take time to learn. It has many features, many modules and lots to offer. The price is the draw to Pulseway, as it is much cheaper than the leader in the RMM and MSP industry. They offer full managed support for servers, which if your an MSP, you will see the value there. The cost per server is low enough to make it profitable and give you access to network and server engineers at a low cost. The sales and marketing feature has lots of potential. The dashboard feature for systems is one the best.

Aspetti negativi:

Workflow and process flow is confusing. Needs a better one dashboard solution for everything and not having to jump to differnet modules. The integrated help desk, has issues and needs better integration with the RMM. Overall it needs a better workflow process.

Boyang
Junior Data Integration Developer (Canada)
Servizi e tecnologie dell'informazione, 51-200 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

A Comprehensive Review of Pulseway

5,0 anno scorso

Commenti: Overall, Pulseway is a great remote monitoring and management solution for businesses of all sizes. It is easy to use, feature-rich, and highly secure. The cost can be a bit on the high side, but the convenience and peace of mind it provides is definitely worth it.

Aspetti positivi:

Pulseway is an incredibly powerful and user-friendly remote monitoring and management solution. It provides a robust set of features that allow you to monitor and control your IT environment remotely in real-time. The intuitive dashboard and alerting system make it easy to stay on top of any potential issues. The mobile app has also been designed for maximum usability and convenience, allowing you to access and manage your IT environment from anywhere.

Aspetti negativi:

On the downside, Pulseway can be quite expensive for larger IT environments. The cost of the solution can quickly add up when you need to monitor multiple servers and devices. Additionally, the mobile app does not offer the same level of control as the desktop version.

Paul
President (USA)
Computer e sicurezza della rete, 2-10 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Alternative considerate:

Premium RMM at Great Cost

5,0 5 anni fa

Commenti: Pulseway is a great RMM tool, and with the introduction of third party patch management I think they have the opportunity to become one of the best platforms on the market in features, ease of use and cost. Support requests were generally answered quickly, the setup and deployment was easy and the use of the platform was easy to learn. This is a great platform.

Aspetti positivi:

This RMM platform is incredibly easy to use and setup. Offering silent install of the agent, the ability to lock out the agent from users making changes and from our experience it used little system resources. The RMM comes with it's own integrated remote access tool which allows for seamless remote connection to client endpoints, as well as integrated remote command line tools and remote Powershell right in the dashboard, making it easy to perform tasks without interrupting users. Built in scripting with multiple predefined scripts was a plus, but the ability to custom create and deploy scripts to the dashboard was a huge benefit, especially when remote installing third party software and tools. The dashboard design is modern, the support agent can be branded to your company, and users can request support right from the quicklaunch icon. Additionally, the remote chat feature allows for communicating with a logged in user without having to remote connect to the endpoint, making it easy to give a user a heads up if you need to connect or reboot their machine. Overall the Pulseway RMM product is worth taking a look at for any MSP interested in getting premium features as half (or less) of the cost of the other guys, without compromising on ease of use or support.

Aspetti negativi:

Third party patch management is just now being rolled out for Pulseway, a feature that many other RMM platforms we reviewed already had in place. We had to use a third party patch management platform to manage non-Microsoft patches. The antivirus integration (for Webroot) doesn't allow management from the dashboard - if you want to add sites or configure policies you have to connect to the Webroot dashboard directly. You can deploy the AV solution from the Pulseway dashboard, but you would have to have already setup the profile for the deployment in Webroot. Pulseway requires a minimum 25 seats - so if you are a small MSP or just starting out, you may end up paying for unused seats - however, the price per seat for workstations is one of the lowest I have seen in the industry, so you'd likely still save money over the other platforms.

Johan
IT Specialist (Svezia)
Sviluppo di programmi, 51-200 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Alternative considerate:

Transparency

3,0 3 mesi fa

Aspetti positivi:

The pricing model and their honesty, their prices are available on their website.

Aspetti negativi:

Installation methods of the agents and the MacOS support that don’t feel quite done yet.

Dominic
President (USA)
Servizi e tecnologie dell'informazione, 2-10 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Alternative considerate:

Customizeable and Easy

5,0 3 anni fa

Commenti: All tickets or issues i had with the software were fixed in a timely manner. Pulseway has also been adding features at a steady rate.

Aspetti positivi:

The interface is very intuitive and customizable. It was also very easy to setup, not like other RMMs.

Aspetti negativi:

I used to not like that the PSA would not talk to the RMM. However slowly that has been integrated.

Gustavo
CEO (Brasile)
Computer e sicurezza della rete, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Alternative considerate:

The flagship of our company

5,0 3 anni fa

Commenti: We use the tool for most of our daily tasks such as remote access, alert management on items relevant to the administration of the IT environment, automation workflow for various problem solutions and kaspersky antivirus management, integrated into the complete solution itself.

Aspetti positivi:

Ease of use and implementation. Integration with Zendesk and Slack, plus integrated kaspersky antivirus.

Aspetti negativi:

Add ons Network Monitoring and Cloud Backup are very expensive when converting to our local currency

Sean
Lead Tech (USA)
Computer e sicurezza della rete, 2-10 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Alternative considerate:

Amazing Product

5,0 5 anni fa

Commenti: Very Positive, Between Tech Supports Fast respond time, and Sales Rep checking in and letting me know personally of new features

Aspetti positivi:

Very Fast and Reliable Product. this product and made it 100 times easier to monitor and responded to failures within minutes rather than the end user calling hours after a problem has arrived. This product is has endless features and endless customization for automation.

Aspetti negativi:

1 update to fix Web viewing of server backups took a long time to fix ( this is now working and flawless), and does not support Legacy OS (Server 2008, Server 2003) but it is a good thing to move forward.

Luis
CEO (Portogallo)
Servizi e tecnologie dell'informazione, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Excelent Solution

5,0 3 anni fa

Commenti: Very easy to manage all our customers main systems.

Aspetti positivi:

The mobile APP is excellent and the easy of usage

Aspetti negativi:

Some missing features when we started to use but it has evolved a lot. Currently just the need of a delayed restart of a server would be perfect!

Trenton
Owner (USA)
Servizi e tecnologie dell'informazione, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Alternative considerate:

Product is solid, support can be hit-and-miss

4,0 2 anni fa

Commenti: Used the product for years on the Pro version, until I was forced into a non-optional upgrade to the Teams plan. The forced transition process could not have been more poorly planned on the part of Pulseway, and burned me bad enough that I migrated all of my endpoints to a different product. If you start out on the Teams plan perhaps you'll have a better result, just pray that they don't decide to forcibly change you to something new or different a few years down the line.

Aspetti positivi:

Custom scripts, cross-platform compatibility, custom alerts

Aspetti negativi:

Core Pulseway software is excellent and reliable. Some of the peripheral things are less than stellar. The AV integration feels just a bit janky (Kaspersky in particular), and difficult to deploy custom whitelists and exclusions that work.

Daniel
Partner (USA)
Servizi e tecnologie dell'informazione, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Alternative considerate:

Solid Reliable Scalable Solution for RMM and Beyond

5,0 3 anni fa

Aspetti positivi:

dedicated URL, ease of deployment, reliable notifications, patching policies

Aspetti negativi:

Remove limit on remote desktop bandwidth, we support web conferencing endpoints and are often receiving the error.

Phil
IT Director (UK)
Servizi e tecnologie dell'informazione, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Monitoring and Management Made Easy

5,0 3 anni fa

Commenti: Overall, it's central to my daily management of servers, and allow me to do so without spending my life parked in front of a computer screen.

Aspetti positivi:

As the numbers of servers, and their locations that I manage has grown, Pulseway has fitted in nicely to make this easier and simpler, instead of managing multiple VPNs, having to be sat in front of a computer, or open firewall ports for access, Pulseway puts control of all of them in the same place, with easy access. I've always used it mobile first, from alerting me to problems, or letting me manage servers anywhere I am, from problem solving (it's running slow) to out of hours updates or issue spotting (offline), the mobile access makes it much less intrusive.

Aspetti negativi:

The web portal makes up for most/any of the shortcomings of the mobile app (eg. the smaller screen size), so improvements on this have been a big bonus. If there were one downside it would be support, they're friendly and fast, but I've always felt they blame me first, rather than look inward.

Utente Verificato
Utente LinkedIn Verificato
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

AWESOME Software for Server Monitoring

5,0 6 anni fa

Commenti: Easy server monitoring from the Pulseway Phone App. Custom alerts to ensure servers are functioning properly on a daily basis.

Aspetti positivi:

Very affordable for the services provided. We installed this on about 20 critical servers to monitor their status. We would receive real-time updates as soon as the server went offline. When we would get offline alerts for all servers, we new immediately this was possibly a power outage and we would work quickly to safely turn off the monitors. Also allowed to add access to specific modules such as SQL queries or Active Directory. The Active Directory module is great for anyone that manages user accounts. Often times if we were in a meeting or out of the office, we could easily unlock users, reset passwords, etc from the mobile application. It is very easy to install and the interface is very straight forward. Allows you to have many options for specific alerts (when the server goes offline, when storage space is being maxed out, unauthorized logins, etc).

Aspetti negativi:

There wasn't anything I did not like about this product. I highly recommend this to be added to any organization with critical servers.

Chima
Managed IT Strategist (USA)
Servizi e tecnologie dell'informazione, 2-10 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Pulseway RMM offers great value for small and growing MSPs

5,0 5 anni fa

Commenti: With a growing number of RMM vendors going the way of the venture capital playground, Pulseway is a refreshing return to sanity, especially for small and growing MSPs. Pulseway caters to what really matters most to me in all the important areas, and its support staff has demonstrated ample interest in helping me grow my business.

Aspetti positivi:

Pulseway provides me with quick, distraction-free insight and access to everything I need to stay proactive in a simple, uncomplicated Dashboard — without the clutter, noise and feature-bloat of most other RMM platforms. Real-time endpoint status indicators and alerts, along with the added bonus of remote background management, enable problem remediation without impacting users. Best of all, the price is right — with Pulseway, I pay for what I use and no longer have to be burdened with minimums and long-term contracts.

Aspetti negativi:

Pulseway Remote Desktop currently lacks support for Remote Printing and is not available for macOS at the moment. The lack of Patch validation and vetting, in the face of Microsoft's notorious history of buggy patch releases, leaves MSPs to their own wits and due diligence of pre-deployment patch testing. Nonetheless, Pulseway management has proven to be responsive to its customers' needs, and I remain hopeful that these shortcomings will be addressed in some future release of the RMM platform.

Utente Verificato
Utente LinkedIn Verificato
Ricerca, 201-500 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Reliable Monitoring Solution

4,0 5 anni fa

Commenti: Using as a tool to externally monitor a few key machines to ensure that they and their services are externally reachable and provide prompt and reliable alerting to mobile devices if there is an issue.

Aspetti positivi:

Great iOS app, powerful feature support especially for those that are managing a Windows heavy environment. Free tier is better now, supporting two devices to give a better chance and trialing the product.

Aspetti negativi:

Licensing seems a bit expensive for what you get and some of the Mac features are less paid attention to, seems to be very heavily focused on Windows support (which may be good or bad depending on what you use).

Anthony
IT Systems Manager (UK)
Gestione di organizzazioni non profit, 201-500 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Excellent Product

5,0 5 anni fa

Commenti: Was suggested Pulseway as a replacement piece of software for a multitude of other 'Monitoring' tools that were in use with a little bit of help starting out we up and running within a day or two and now cant live without it. If something goes wring we are now almost always the first to know.

Aspetti positivi:

Was a game changer for us, real time status of our servers and services. Including sites and licences All in one place. Love the App as some built in fixes and control functions I find really useful.

Aspetti negativi:

Not much really, The dashboard app could be improved but I don't think I have checked out the latest version

Kendall
Network Administrator (USA)
Servizi e tecnologie dell'informazione, 2-10 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Time saver

5,0 5 anni fa

Commenti: Great. The support is quick and they are always adding new features. We look forward to seeing what other integrations are added.

Aspetti positivi:

The ability to manage servers and computers from a cellphone app. If we are onsite somewhere and receive a notification, we can act on it immediately. Patch management is another feature we rely on. The ability to centrally push out updates across all devices saves us a lot of time.

Aspetti negativi:

The remote desktop app sometimes has issues connecting but works for the most part. The recently released third party patch management is behind on which apps it can support compared to other companies, but they are planning to keep adding more.

Jim
CEO (USA)
Servizi e tecnologie dell'informazione, 2-10 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Pulseway is a great IT tool

5,0 5 anni fa

Commenti: Pulseway lets me see when computers and devices are connected to the internet and when they are not. I can see who logs on right away to make sure it is a legitimate user, the time they logged in and when they logged out. This has helped me to identify viruses and unauthorized activity. It gives even the ip address of who is accessing if it is a remote connection, which triggers an alert. All of the people at Pulseway I have dealt with are always friendly and eager to help.

Aspetti positivi:

It has all of the features needed to professionally monitor all the electronic devices customer use today. It is efficient and reliable.

Aspetti negativi:

The one thing I would like to have is the ability to transfer files while connected remotely.

Henk
Director d3st1ny IT Solutions (Australia)
Servizi e tecnologie dell'informazione, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Director D3st1ny IT Solutions

5,0 5 anni fa

Commenti: We are managing a server fleet and there are many things to like about Pulseway:
Proactive, quick access, great overview/monitoring. We are on the road a lot and having all the access you need (reboot, disable user, you name it) on your phone has made out life much easier. Our response times have improved dramatically.

Aspetti positivi:

great dashboard and access from you mobile.

Aspetti negativi:

we haven't found one, but it would be great to have similar application on your desktop that having it on you phone.

John
Owner (USA)
Circuiteria, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Best RMM on the Market

5,0 3 anni fa

Commenti: Excellent!

Aspetti positivi:

Hands down, the phone app. We can monitor and control nearly all aspects of our client's environments from the app. Extremely flexible allowing many customizations at the client level or through the use of policies.

Aspetti negativi:

Notifications for offline systems are sent at five minutes. No PagerDuty integration for offline systems.

Breno
Brasile
Utente LinkedIn Verificato
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione
Fonte: GetApp

Take monitoring in your pocket and be advised of any issues

5,0 5 anni fa

Aspetti positivi:

Very great app and good support! Pulseway really help me to prevent big issues speceally infoming then before happening. And it have a great app that works in iPhone so I can take control of my IT even if i´m out of office.

Aspetti negativi:

Don´t know yet. Maybe the price? :-) App is fantastic and I don´t know how we work without it before.

Martin
UK
Utente LinkedIn Verificato
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione
Fonte: GetApp

Excellent Product

5,0 7 anni fa

Aspetti positivi:

Pulseway is an excellent product for me, as I travel between different clients, I know I will get alerts on my phone or tablet immediately so That I can deal with the problem whilst out and about without having to be tied to a desk. A massive amount of configuration available to help you capture virtually any alert situation.

Akanksha
Cyber Security analyst (India)
Sicrezza e indagini, 11-50 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Marvelous

5,0 2 anni fa

Commenti: while using this product , It decreases my expenses and i can support my partners or end user while Travelling.

Aspetti positivi:

I like most about this platform is network monitoring and this product is very easy to use. discovery and deployment make very easy to deploy Pulseway agent.

Aspetti negativi:

in Pulseway admin can see everyone's screen there is no option to hide. if you add screen feature is optional can customer will like more this product.

Ryan
Owner (UK)
Marketing e pubblicità, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Really Great Solution At A Great Price

4,0 2 anni fa

Aspetti positivi:

Pulseway has many features that compete with some of the big, very expensive solutions. It helps us manage our customers' IT without breaking the bank.

Aspetti negativi:

A few features feel a little unfinished like the the antivirus integrations.