Recensioni su LandlordTracks

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Commenti: [SENSITIVE CONTENT] has always been friendly and eager to help and calls me back with the same day. If I have an issue he is there and resolves it by the next day. I love the customer service and appreciate his helpfulness and always there to be assistance with any questions I have. So glad we are back...

Aspetti positivi:

We have used the software in the past and it has always been easy to use. We went to a different software to handle more properties but found it was very expensive and no customer service. We love [SENSITIVE CONTENT] he is always there to help and so glad we are back with Landlord tracks.

Aspetti negativi:

There were a few features that used to not work for us like having to go out of a screen to toggle back and forth. [SENSITIVE CONTENT] has resolved those issues and now it is even better than before because he has added more features that I use on a daily basis.

Awesome System!

Commenti: Amazing since day one. I am really glad that I took my time and researched property management software. There has been customer service support from the beginning so there was no enticement to persuade me to buy the software and then leave me on my own. Customer Service support [SENSITIVE CONTENT] has been great and readily available to provide training and to answer my questions. This has given me reassurance that I made the right decision in selecting this system.

Aspetti positivi:

I really like the entire system. It is very easy to use. Although it has a lot of features, it is user friendly, so you don't have to be an IT guru to use it. The system is a one stop shop for property management companies; even small businesses such as mine.

Aspetti negativi:

I am relatively new in using the system but so far, I haven't found anything that I don't like becuse it takes the worry out of structuring and mainting day to day tasks as a small property management company.

Double edge sword

Commenti: Enough use to of the system to realize that it is not suitable for my business.

Aspetti positivi:

The human beings that answer the phone on the Help Desk. Aaron, Mark & Mark's replacement are excellent to liaise with. Great system if you are just managing your own properties and not using for a property management company.

Aspetti negativi:

The licensing fees are comparative to competitors, however the features & functionality, system "up"time & ease of user adoption and followup from help desk requests are a lot to be desired. 1. I do a lot of work in the system outside of normal business hours. The system seems to always be periodically "down" from approx 9pm CST or at least this is the time frame when I have most issues. Does the system "time out" in the background if so when? as there is no message received stipulating this fact. I have to log in multiple times to clear error messages. 2. Help desk requests that have been escalated, there is rarely any followup by Landlord Tracks to ensure users issue has been resolved. I have had to call back in on all occasions except once. To date there is still an issue outstanding by approx 2 weeks with no followup 3. Online help need massive updating with "use case scenarios" 4. Release notes should be incorporated in the help area of the system, the client should not have to log into social media for this information 5. More regression testing is needed before releasing new versions 6. There is not a clear delineation at the sales pitch to advise that an independent accounting program is strongly advised if you are a managing company 7. As a company I am sure you have been in business for years, but the perception so far seems as though you are a new player in the market

Professional, Effective, Resourceful, Low Maintenance Property Management

Commenti: My business went from startup to professional overnight. It's systems have decreased employee cost in time and compensation. My employees are empowered to do more now. We can do more with less people. The store front for my tenants and landlords has given them confidence in me and my abilities. For all that are involved we are having a great time using it and growing our business!

Aspetti positivi:

The ability to turn my business into a professional, effective, resourceful, and low maintenance company. The admin time is so short. The user interface is incredible. The end consumer loves what they are seeing and it helps to retain my clients. The user guide has made it so easy to understand what I need to do without having to call the help desk and ask questions. The Help desk has been wonderful when I have called a few times during set up, however the user guide has been amazing. I love how I can have multiple income streams managed with the software. Whether short term or long term rentals you can manage both effectively here. The integration of the marketing is awesome. I click publish and it goes to websites that are the most popular where tenants are and I get quick results on tenants. The integrated background check features. This makes it simple and easy to find out information to make an educated decision on potential tenants. The background office and document storage prepares me for my accountant and my attorney in case of mishap or for taxes. The whole system is incredible. I am so glad I chose this software system.

Aspetti negativi:

I haven't found any cons up to this point in using the software.

Some things are annoying

Commenti: Organization of tenants

Aspetti positivi:

Organization is awesome, except for it doesnt really alphabetize anything. I love the ability to be able to accept all types of payments. I do however think that they need to cater better to weekly tenants. A calendar next to each section would help so you can select the dates rather than try to figure them out and make sure the weekly payment is made

Aspetti negativi:

We need to discontinue using Landlord Tracks fix for overpayment credits. It looks good initially, but reports are messed up. So in the future if someone overpays, do this: 1. Accept payment, but apply to 2 different invoices. You may need to create a new invoice for the next time period. Example: Tenant A wants to pay $200 cash, but only owes $180. Invoice 1: Receive $180.00 Invoice 2: Receive $20.00 2. Make sure of the amount owed, especially with credit card payments, prior to receiving payment.

Does everything we need

Commenti: We use the software for residential property management, once I was able to learn the program, it was just a matter of having features customized, which was provided within 1-3 days. You just have to ask.

Aspetti positivi:

After 6 years of using this software, my job keeps getting easier and faster as they continually update and upgrade features. After reading all the reviews, It seems like reviewers aren't taking the time to figure out the software. The support has been great and I usually send an email if there is a bug in the software, it's corrected usually that day or the next as long as I keep on top of answering my emails.

Aspetti negativi:

The general journal doesn't keep a running accurate total when properties are archived which I didn't realize until an audit. I compensate by keeping a copy of the journal with the reconciliations.

This software works fine for property management, but it is NOT an acceptable accounting software.

Commenti: None - a royal headache.

Aspetti positivi:

I really don't like any part of it. But I'm speaking from an accounting point of view. It may be fine for managing rentals, but it is definitely not accounting software. I guess if there's a pro, it would be that since it's on-line, multiple people have access which is nice.

Aspetti negativi:

You advertise this software as a "Full Accounting Suite" which it is not. It is a single entry accounting system that lets your balance sheet be out of balance without any diagnostic warnings. It does not allow you to keep track of credit card balances since you can't enter bills and code them to a credit card. You can't edit bills once they are entered; you can't add a chart of accounts on the fly as you enter things - you have to go all the way out and set up the new account. The "increase decrease" instead of debit and credit is very confusing. This is horrible software from an accounting standpoint.

Really like Landlord tracks over all the rest

Commenti: total organization of tenants

Aspetti positivi:

Its easy to use for just about any employee. It isnt extremely complex like Yardi. Organizes all my tenants fairly well has a lot of features for quick easy access.

Aspetti negativi:

Nothing is ever in alphetical order. When one company rents multiple rooms it doesnt give you the option to just log all of the rooms under one account so you cannot print a statement unless you go to each room individually instead of under the client. Under invoices, it never archives the paid invoices, so you have to hunt through paid and unpaid. When you click status it doesnt organize them in any sort of fashion, just all over the place.

LandLord Tracks from an Accounting point of view

Commenti: This is personally my first experience using a property management software. The customer service team has been absolutely exceptional as far as meeting our companies personal needs/wants to ensure we have the functionality needed to run our business each day. Training's from the customer service team have been most helpful if/when questions should arise. The software itself has been wonderful as far as meeting our organizational needs. From listing each property, photos, and details about each unit.--Definitely a pro when it comes to keeping 200+ properties in order! Excited to learn more about the software and excited to start implementing some of the features that it has to offer, as we grow.

Aspetti positivi:

Organizational Features Dashboard Calendar Payment Center Customer Service Support Being able to access the information it holds from any computer

Aspetti negativi:

It would be neat if the app had all of the functionality that actually logging in the software does. For night and weekend purposes... since we are open and running 24 hours! Looking forward... a (not so necessary) option: If there were a maintenance request, it would be helpful if the tenant could log in to their portal and submit.

Easy and Convenient

Aspetti positivi:

It is easy to leave messages for maintenance. It is easy to see what payments are due.

Aspetti negativi:

I can't pay online, though I think that is through the rental company why I cant do it.

Great piece of Software with great customer support - Need a few things though

Commenti: Software is great as far as features goes but needs some additional work in the manner that the accounting is handled. Not being able to make adjustments to exist paid invoices or the payments themselves create a bunch of extra work and strong working knowledge of the accounting system and have come across several bugs that have needed fixing after updates. The biggest issue is the screen loading/saving speeds when working on particular pages (tenants, properties, payments, etc) anywhere where you have large indexes of information. I have timed this at 22 seconds for a page to load and another 22 seconds to save changes on the tenants page. This is frustrating and extremely time consuming. I have worked with a a smaller number of items showing on the page but this is only good for the first 10 on the list, then you get into changing pages and its just ridiculous to have to skip 2 or 3 pages to get back to what you were working on when the page refreshed. Fix the speed and some of the accounting associations and this will be a stellar product. Thank you!

The Best Property Management Software

Commenti: This is the only Property Management platform that can micro-manage government subsidized rent payments which includes the government portion rent payment and the tenant portion of rent payment. No other property management software has the capabilities that landlordtracks has.

Aspetti positivi:

After reviewing over ten property management software programs that were cloud-based this program was by far number one because of its ability to manage government subsidized housing. In out mNy years of experience there is no other property management software that has the capabilities as landlordtracks in managing any type of residential government subsidized housing and regular self paying residential tenants. We appreciate and thank its creators. They understand the true intricacies a property management.

Aspetti negativi:

We wish the platform would offer a few more different types of auto-daily notices to the more difficult Tenants that have a history of paying late. Other than that we wouldn't change a thing.

Landlord tracks, you are so great!

Aspetti positivi:

We love landlord tracks. They are over there and their customer service is the greatest! They make changes when problems or issues arise with our system. This software is affordable and helps us keep track of our tenants every day. We love the dashboard and use it for everything. It organizes us in so many ways

Aspetti negativi:

Locks up sometimes, wish we could chat with other people in the team while using the software. Dashboard reminders are a little weird especially if you want something to show up every single week on the same exact day.

Awesome Property Management Software

Aspetti positivi:

I like this software because it tracks every penny owed by the Tenant and it sends them reminders of their accruing late fees for not paying their rent!

Aspetti negativi:

I only wish the system would send out a variety of different collection type emails regarding monies owed to Landlord. By offering different collection templates, would save additional time for small management companies calling on delinquent Tenants. I believe these unique collection Templates of emails sent to the delinquent Tenant will do better for the landlord in collecting their money faster. I have been a Property Manager for over thirty Years and can tell you there are about 10-20% of the Tenants that are continued late payers no matter what. A different management approach is needed for these select few. I hope you can come up with a few unique email templates for these few that would make our life even better.

No problems when I need support it is always there

Aspetti positivi:

it is a very easy program to use and Owner statements are easy to read. Customer service is always willing to help

Aspetti negativi:

i would like to be able to print the bills and not show security deposit section when desired. Some owner really get confused.

Awesome software! Easy to use and manage rental real estate

Commenti: Overall, Landlord Tracks is a very easy software for daily management.

Aspetti positivi:

the easiness of entering and maintaining data.

Aspetti negativi:

the look and feel seems old school. A few upgrades would be nice.

Good software Great customer service

Aspetti positivi:

I manage approximately 35 apartments and the software is helping me tremendously in tracking all aspects of the Real Estate rental business and running operations smoothly. I'm using the software for nearly two and a half years. During this time I learned to appreciate the customer service support and the level of professionalism that was demonstrate by the talented LandlordTracks team. The software is being improved constantly and they have an open ear for suggestion and feedback from customers.

Software review

Commenti: There is no running balance on the account. Categories for each transaction should be included so that a yearly report (missing also) can be generated for income tax purposes. I should be able to download and print a copy of each page for my records.

Aspetti negativi:

no categories, no print feature, no yearly report

Happy to have a software such as landlord tracks.

Aspetti positivi:

Easy to use mobile app and by device. Convenient enough for when you are on the go. Developing more and more each day.

Aspetti negativi:

There is always something under developed. It takes a long time to load documents or refresh a file. However Aaron handles every task and hiccup fast and professionally.

Mass Emails

Commenti: I love the feature of sending mass emails to clients. It makes it much more efficient than outlook as I have to copy and paste each individual client.

Aspetti positivi:

mass emails, convenience

Aspetti negativi:

auto generating sometimes messes up.

Great company with a valuable product

Aspetti positivi:

Technical Support is very receptive to my needs. They listen to and implement my ideas for changes when appropriate.

Aspetti negativi:

Wish there was a report to show historical occupancy rates. It would also be helpful to receive an email when changes do occur.

Great value for what I need done!

Aspetti positivi:

Easy to use and pretty straight forward. Customer service is amazing and you actually get a real live person responding!

Aspetti negativi:

Some reports and functions could be more readily available and ability to better customize your query.

review

Commenti: its an ok program we would love to have more options of reports statements and having windows stay open when you finish the task and not start all over again

Aspetti positivi:

its easy to navigate and the help button helps a lot

Aspetti negativi:

very limited not so friendly with other programs

I can't use it because it offers no General Ledger functions or ability to make adjusting entries.

Commenti: Used it for billing

Aspetti positivi:

The tenant billing and communication functions

Aspetti negativi:

The accounting is backwards and non standard. It offers no General Ledger functions or ability to make adjusting entries. Accounting reports offer no customization and are limited.

Very user friendly and their customer support is amazing!

Aspetti positivi:

Love the availability calendar with corporate housing. Makes managing my corporate housing portfolio a breeze. Great customer support!