Recensioni su FreshBooks

Informazioni su FreshBooks

Soluzione di fatturazione online e registrazione dei tempi semplice da usare, a partire da 15 $ al mese. Unisciti ai 24 milioni di persone che hanno già usato FreshBooks.

Ulteriori informazioni su FreshBooks

Aspetti positivi:

The ease of use and support, combined with the price point make a great deal.

Aspetti negativi:

Still lack and if we forget to save it will be lost.

Valutazioni di FreshBooks

Punteggio medio

Facilità d'uso
4,5
Servizio clienti
4,4
Caratteristiche
4,3
Rapporto qualità-prezzo
4,3

Lo consiglieresti?

8,3/10

FreshBooks ha una valutazione complessiva di 4,5 stelle su 5, calcolata sulla base di 4.244 recensioni degli utenti di Capterra.

Hai già usato FreshBooks?

Condividi la tua esperienza con altri acquirenti.

Filtra le recensioni (4.244)

Costadinos
Costadinos
President
Utente LinkedIn Verificato
Internet, Lavoratore autonomo
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

I use FreshBooks because it's support kicks ass...

5,0 anno scorso
Sottotitoli in italiano disponibili nel lettore video
Giovanni
Oss (Italia)
Ospedali e sistemi sanitari, Lavoratore autonomo
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Ottimo

5,0 4 mesi fa

Aspetti positivi:

Uso questo software per gestire la mia contabilità in modo semplice e preciso.

Aspetti negativi:

Non ho mai avuto problemi durante l'utilizzo. Nessun bug da segnalare.

Samuel
studente (Italia)
Affari internazionali, Lavoratore autonomo
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

fanatstica

5,0 3 anni fa

Aspetti positivi:

che costa poco ed e molto intuitiva da utilizzare

Aspetti negativi:

per adesso non ho mai riscontrato inconveniente

Ilaria
Project leader (Italia)
Servizi e tecnologie dell'informazione, 51-200 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Fatture automatiche

4,0 2 settimane fa Nuova

Aspetti positivi:

Facile da utilizzare per la creazione di fatture online con tante funzionalità differenti.

Aspetti negativi:

Poco conosciuto e diffuso nelle aziende piccole e medie

Fabio
Operaio specializzato aereoportuale (Italia)
Consegna di pacchi/merci, 201-500 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Edilizia civile

3,0 6 mesi fa

Aspetti positivi:

Allora Il vantaggio è un po' come l'autocad ma non a pagamento

Aspetti negativi:

M'è piaciuto si fanno le linee e le metrature in metri quadri

Folloni
Folloni
impiegato (Italia)
Utente LinkedIn Verificato
Trasporti/Trasporto merci/Ferrovie, 201-500 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

fatturare non è mai stato cosi semplice

4,0 4 mesi fa

Aspetti positivi:

Fatturare non è mai stato cosi semplice. NOn è un modo di dire, ma a differenza di molti gestionali, questo facilita la vita. Dicisamente molto interessante.Costo ridotto e proporzionale

Aspetti negativi:

Assistenza clienti non propriamente alla pari con il sistema.Non è inesistente ma se devo trovare il pelo nell'uovo meno performante rispetto al softwere

Nadine
Nadine
recensione (Italia)
Utente LinkedIn Verificato
Internet, Lavoratore autonomo
Ha utilizzato il software per: Prova gratuita
Fonte della recensione

recensione freshbooks

5,0 7 mesi fa

Commenti: ok buono

Aspetti positivi:

piacevole capacita di utilizzo ottima esperienza

Aspetti negativi:

non saprei e andata molto bene esperienza positiva

Rick
Rick
Owner (USA)
Utente LinkedIn Verificato
Industria edilizia, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

FreshBooks has been our go to for Accounting software

5,0 settimana scorsa Nuova

Commenti: FreshBooks has been great. We've been able to automate so much of our business. We've also saved a LOT of money by not having to hire an accountant because FreshBooks does all the work for us. We just put in the details and it spits out what we need every month and to do our taxes.

Aspetti positivi:

There are a lot of things I like about FreshBooks but what has made my life easier is being able to use FreshBooks on my phone. For years I would have had to talk to a client, write up their invoice then go back to the office to input the data onto a computer. It was time consuming and I honestly felt like we lost out on payments that way. For years now with FreshBooks I've been able to input the data over my phone/tablet in front of a client, send them an invoice and have them pay it before I even leave. It's made a world of difference for us.

Aspetti negativi:

To be honest there haven't been any cons. The only hard part was in the beginning with FreshBooks, getting our older employees to use it was hard. But we trained them and honestly just forced them to adopt the software. It's been no problem ever since.

Swati
Freelancer (India)
Servizi e tecnologie dell'informazione, 2-10 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Freshen up Your Finances with FreshBooks!

5,0 4 settimane fa Nuova

Commenti: While FreshBooks is a useful accounting software for managing your business finances, its pricing may not be reasonable for some users. The starting cost of $15 per month is quite heavy, and additional features require extra payment. It's worth noting that the customer care service may not be satisfactory, as you may have long conversations with support staff without reaching a solution.

Aspetti positivi:

FreshBooks is a simple and user-friendly invoicing and accounting software that is especially useful for beginners. Whether you're running a small business or you're a freelancer with limited time to invest in managing your finances, FreshBooks is the solution you've been looking for. With a user-friendly interface and easy-to-use data uploading capabilities, FreshBooks has everything you need to simplify your financial management processes. One of the key features of FreshBooks is online invoicing, which makes it easy to generate invoices and even offers customizable templates for balance sheets. You can add your clients and billables, and the invoice will be sent directly to them via email. They can then pay you online, making it a hassle-free process. Plus, you can even use your camera to upload bills and keep track of your expenses.

Aspetti negativi:

FreshBook is an accounting software for managing the finace for your business but its pricing is somehow not resonable i guess it heavely charged starting from $15 and you also have to pay extra for additional features. i would like point put ts customer care which is not at stifactory they indulge in long conerstion and still you reach to the solutuon tyou are looking for.

Noel
Computer Specialist (Giamaica)
Computer e sicurezza della rete, Lavoratore autonomo
Ha utilizzato il software per: Prova gratuita
Fonte della recensione

A fresh Look at Fresh Books

3,0 4 settimane fa Nuova

Commenti: Overall, in my estimation, I have had a positive experience with FreshBooks. The software is has a user-friendly interface, which makes it easy for small business owners to manage their accounting tasks without needing extensive accounting knowledge. Users also appreciate the software's invoicing and time tracking features, which help them streamline their billing and accounting processes.

Aspetti positivi:

FreshBooks is a cloud-based accounting software that provides small business owners with tools to manage invoicing, expenses, time tracking, and other financial tasks. Here are some of the pros of using FreshBooks:1. User-friendly interface: FreshBooks has a user-friendly interface that is easy to navigate, even for users with no accounting background. The software provides a clean and intuitive dashboard that makes it easy to find the features and tools that you need.2. Invoicing features: FreshBooks provides robust invoicing features that allow users to create professional-looking invoices, set up recurring invoices, and automate payment reminders. Users can also accept online payments through the software, which makes it easier for customers to pay their bills.3. Time tracking: FreshBooks provides built-in time tracking features that allow users to track their billable hours and generate accurate invoices. This feature is especially useful for freelancers and service-based businesses.

Aspetti negativi:

1. Limited features: Some users have reported that FreshBooks lacks some of the advanced accounting features found in more comprehensive accounting software, such as inventory management or robust financial reporting.2. Limited integrations: While FreshBooks integrates with many popular third-party apps and services, some users have reported that the software has limited integration options, particularly when compared to more robust accounting software.3. Limited customization options: Some users have reported that FreshBooks has limited customization options, particularly when it comes to creating custom reports or modifying invoice templates.4. Pricing: Some users have reported that FreshBooks can be relatively expensive compared to other accounting software options, particularly for businesses that require multiple user accounts.

Risposta di FreshBooks

2 settimane fa

Hey Noel, thank you for taking the time to share your review of FreshBooks. To ensure the utmost clarity in the feedback provided to our team on your behalf (regarding integrations, customization, and pricing) please reach out to us via https://www.freshbooks.com/contact. Our Support Team can ensure any and all feedback is passed along to our Product Team on your behalf! ^DM

Maciej
Co-founder & Marketing Director (Kuwait)
Marketing e pubblicità, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

FreshBooks is a comprehensive accounting software

5,0 mese scorso Nuova

Commenti: Overall, I have had a great experience with FreshBooks. It's a comprehensive accounting software that makes it easy to track expenses, manage invoices, and keep track of payments. The user interface is straightforward and simple to use, making it easy to navigate and get the information you need quickly. The customer service team is also always available to answer any questions you may have. The only downside is that it can be difficult to set up and configure, especially for those unfamiliar with accounting software.

Aspetti positivi:

FreshBooks is a comprehensive accounting software that makes it easy to track expenses, manage invoices, and keep track of payments. The user interface is straightforward and simple to use, making it easy to navigate and get the information you need quickly. Additionally, the customer service team is always available to answer any questions you may have.

Aspetti negativi:

The only downside to FreshBooks is that it can be difficult to set up and configure, especially for those unfamiliar with accounting software. Additionally, some of the features are a bit limited and could be improved.

Rajnish
Rajnish
Enterprise Architect (Canada)
Utente LinkedIn Verificato
Software informatici, 10.000+ dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Alternative considerate:

FreshBooks: Streamlining Your Business Finances with Ease

5,0 settimana scorsa Nuova

Aspetti positivi:

User-friendly Interface: FreshBooks offers a user-friendly interface that makes navigating and using the software a breeze. From setting up account to managing financial tasks, the intuitive design ensures a smooth and pleasant user experience.Comprehensive Feature Set: FreshBooks provides a comprehensive set of features that cover all essential financial tasks, including expense tracking, accounting, billing and invoicing, general ledger management, bank reconciliation, receipt management, and expense claim processing. Having all these features integrated into a single platform saves time and eliminates the need for multiple tools.Efficient Expense Tracking: FreshBooks simplifies expense tracking by allowing to easily log and categorize expenses. The ability to import expenses from bank accounts, credit cards, or manually enter them, combined with the option to attach receipts, enhances accuracy and eliminates the hassle of managing paper receipts.Streamlined Invoicing: Creating professional-looking invoices is effortless with FreshBooks. The software offers customization options, online payment integration, recurring invoices, and automated payment reminders. These features streamline the invoicing process, improve cash flow, and reduce the time spent on manual invoicing tasks.Time-saving Automation: FreshBooks excels in automating repetitive tasks. Whether it's sending recurring invoices, reminders, or tracking payments, the automation features help s

Aspetti negativi:

Limited Customization Options: While FreshBooks offers some customization features for invoices and branding, there are certain limitations in terms of design and layout customization. Users seeking more advanced customization options may find the available options somewhat restrictive.Pricing Structure: The pricing structure of FreshBooks may be a drawback for some users. While it offers different plans to cater to various business sizes, the cost can be relatively higher compared to some other accounting software options available in the market. This may pose a challenge for small businesses or freelancers on a tight budget.Advanced Accounting Features: While FreshBooks provides solid accounting functionality, it may lack some advanced features that larger businesses or those with complex accounting requirements might need. For example, features such as inventory management, multi-currency support, or project-based accounting are not as robust as in specialized accounting software.Integration Limitations: FreshBooks integrates well with a range of popular third-party applications, such as payment gateways and time-tracking tools. However, some users may find that it lacks integration options with specific software or services they already use in their business workflow. Checking the available integrations before committing to FreshBooks is essential to ensure compatibility with existing tools.

Estefania
Estefania
Engineering Project Specialist (Argentina)
Utente LinkedIn Verificato
Servizi e tecnologie dell'informazione, 10.000+ dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Alternative considerate:

The Professional Invoicing Solution for My Business

4,0 2 settimane fa Nuova

Commenti: FreshBooks is an intuitive and powerful invoicing system that has made my work much easier. The interface is easy to navigate, and setting up my account wasn't overwhelming like with other invoicing products I've tried. I appreciated being able to add my company logo and customize my invoices to reflect my brand.

Aspetti positivi:

Furthermore, the professional invoices that FreshBooks creates are outstanding. They look great and are easy for my clients to understand. I appreciate the ability to add detailed descriptions and line-item pricing for each product. Another handy feature is FreshBooks' comprehensive reporting. The software compiles data on my invoices and allows me to generate reports, making my accounting and tax preparation process much more manageable.

Aspetti negativi:

I haven't experienced significant errors while using FreshBooks, but there have been some minor issues occasionally. For example, I've had a few instances where the software was slow to load, but these issues were quickly resolved.

Robin
Robin
Co-Founder (Irlanda)
Utente LinkedIn Verificato
Marketing e pubblicità, 2-10 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Alternative considerate:

Accounting on rails

5,0 mese scorso Nuova

Commenti: It just makes life simple. I just wanted to be able to find the easiest way possible to invoice clients in a professional way and manage the client accounts while minimising the work that I had to do or outsource.This solution really did tickle the boxes for me and saves me a lot of time from the manual system I was using previously.

Aspetti positivi:

It's really easy to get started. There has obviously been a lot of effort being put into making the initial process as easy as possible, from branding and colours on the invoicing, to integrating with payment processors et cetera.The daily process is also very easy to manage. It's a five minute job to set up a new client and send them an invoice straight from Freshbooks using existing products and services descriptions.The integrations save me a lot of time by allowing me to automate a lot of functions which would other boys have been done manually and would've required reminders et cetera. For these I used Zapier which connects really well, and I found the integration is to be very reliable over time.Even as a reasonably small user, the customer service was incredible. I don't just mean responses to questions from me, but proactive outreach from the support and sales team which I found to be really high quality.Clients also seemed to really respond well to the invoicing process, and found it easy to access and download the invoices, and payment via credit card was quite a popular option.I actually used the app for a number of different businesses and it was really useful to be able to switch between them in the same dashboard.

Aspetti negativi:

I had a certain amount of trouble with one client when I was trying to set up direct debit payments, and while I got really great support the process didn't seem that reliable in this particular case. This was the only occasion where I had any major difficulties though that weren't caused by myself for the client.

Sarah
Sarah
System Administrator (USA)
Utente LinkedIn Verificato
Servizi e tecnologie dell'informazione, 10.000+ dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

For us, Freshbooks is the best accounting software out there

4,0 settimana scorsa Nuova

Commenti: The fact that I can access FreshBooks from my phone is one of many reasons why I like it so much. For many years, I had to personally speak with each client, write up an invoice by hand, and then return to the office to enter the information into a computer.

Aspetti positivi:

I am quite happy with FreshBooks. Much of our company is now run by robots. Not having to pay for an accountant has been a huge cost savings for us, and FreshBooks has made that possible.

Aspetti negativi:

There really haven't been any drawbacks at all. Getting our more senior personnel to adopt FreshBooks initially was the only challenge we faced. However, we did our best to train them on the software and ultimately had to force them to use it.

Mark
Mark
CEO (USA)
Utente LinkedIn Verificato
Servizi alla persona e alla famiglia, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Alternative considerate:

Freshbooks is Fabulous

5,0 4 settimane fa Nuova

Commenti: Freshbooks has simplified the financial management of my business making it possible to expand and grow.

Aspetti positivi:

I love the quotes that appear on the app every time I use it. The quotes are very positive and uplifting. The features I use the most is invoicing, billing and payment processing.

Aspetti negativi:

I like all the features and the ease of use.

Juliet
Juliet
Blogger (Nigeria)
Utente LinkedIn Verificato
Servizi ai consumatori, Lavoratore autonomo
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

FreshBooks: The User-Friendly Solution for Small Business Finance Management

4,0 4 settimane fa Nuova

Commenti: Overall, FreshBooks has been a reliable and effective tool for small business owners and freelancers to manage their invoicing and accounting needs. While there are some limitations and drawbacks to the software, such as limited customization and reporting options, the majority of users have been satisfied with the features and functionality that FreshBooks offers.

Aspetti positivi:

One of the things I like most about FreshBooks is how user-friendly it is. The interface is simple and intuitive, which makes it easy to navigate and find what you're looking for. The dashboard is particularly helpful, as it gives you an overview of your business finances at a glance.

Aspetti negativi:

Limited Customization: FreshBooks offers limited customization options, which can be frustrating for users who want to tailor their invoices or reports to their specific needs.

Andreas
Andreas
Owner (Canada)
Telecomunicazioni, Lavoratore autonomo
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Alternative considerate:

Freshbooks - Still one of the best billing systems around

5,0 3 anni fa

Commenti: Able to run and invoice quickly. Add the strong integration that it has with Freshdesk for ticketing and my time tracking - it has allowed me to better streamline my operations.

Aspetti positivi:

Tracking and customer portal that is fully labeled as your own... this is a feature most competitors do not have. Know when your customers have viewed your invoices and even printed them! Slick mobile app

Aspetti negativi:

Pricing has gone up vis a vis other comparable competitors. Ticketing is very basic. One issue that could have been done better is that this is more of a quoting system and not proposal based. So making fancier proposals you are best off using another platform.

Utente Verificato
Utente LinkedIn Verificato
Gestione di organizzazioni non profit, 201-500 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Great fit for any business with flexible plans

5,0 5 mesi fa

Commenti: Freshbooks is perfect for my business needs and I believe it could be a great fit for other businesses as well, especially those seeking an easy-to-use accounting solution with flexible plans that can grow along with their business needs

Aspetti positivi:

I have found that Freshbooks simplifies every financial transaction within my business's ecosystem. From budgeting to invoice tracking, FreshBooks enables me to make decisions faster at every step of the process. I appreciate how this unified system eliminates redundant tasks without compromising security or accuracy in data collection efforts. With its wealth of useful features packaged conveniently into one platform, it's no wonder why I rely on FreshBooks for my accounting needs. Additionally, the task lists enable me to accurately track time across projects and the automated payment reminders tailored to customers' preferences are a great help.

Aspetti negativi:

There are some drawbacks to using FreshBooks. For example, the software relies heavily on manual data entry, which can lead to potential human error. Additionally, the software can be quite complicated, which can quickly become overwhelming. Furthermore, I have noticed that FreshBooks self-updates frequently and without much user input, which means that some settings may be accidentally disabled or changed during one of these updates. In my view, managing all these risks can prove daunting for even the most experienced financial professional.

Allison
Allison
Owner (USA)
Utente LinkedIn Verificato
Consulenza manageriale, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Alternative considerate:

Great Invoicing Tool for Time Tracking

5,0 7 mesi fa

Commenti: Freshbooks does manage the following VERY well: Time tracking against projects and clients; invoice creation based on tracked time; and one-off invoices or flat rate pricing. I also like the clean and easy to navigate interface.Generating and reading historical reports is quick and easy to determine things like, how quickly specific clients are paying (and who is historically slower at paying), income by client and income by project/work type.The phone app is functional for my needs, although it's a little clunky and not nearly as full featured as the desktop software. It's not bad, but not great. I have successfully tracked time on the app, then issued an invoice from my phone to my client's email inbox.Overall, Freshbook fulfills my needs as a consultant.

Aspetti positivi:

I really like Freshbooks for it's easy invoicing and time tracking. I was able to integrate it with Teamwork project management software so that more complex jobs that require detailed time tracking against tasks and milestones could be tracked there and then my time could be exported to Freshbooks. Freshbooks also integrated with my Paypal gateway, allowing me to accept major credit cards.

Aspetti negativi:

Freshbooks collaboration with other contractors doesn't work very well. In addition, the per-client pricing has gotten pricey for those of us who have many one-off clients.The retainer payments feature was not easy to use.

Rachel
CEO (USA)
Marketing e pubblicità, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Freshbooks is the ultimate for a service-based business

4,0 8 mesi fa

Commenti: It was a good onboarding experience. I didn't call support and had us rolling in about 2 hours. The things I miss from Quickbooks aren't here, but they are continuing to build out the system. Hopefully we can get some of those critical features sooner than later.

Aspetti positivi:

I used to love Quickbooks. It had an app, it had time tracking. Then everything I loved was taken away. Freshbooks is the choice we made because it was built for a small service-based business. Recurring billing, time tracking, payment processing, it's all built in and easy to use. It took me 2 hours to get setup completely and it was a great experience. It's great for an owner who needs to be able to just run their business.

Aspetti negativi:

This is a major miss on the accounting side of the house. If you came from Quickbooks, you know how important double-entry accounting is, in depth reporting with punchouts, a quick dashboard into profitability. This isn't the case with Freshbooks. You will need an accountant to help at the end of the year. Ours had to rebuild our system because it doesn't believe in a cash-based accounting system.

Amy
Amy
Owner/ Project Manager (USA)
Utente LinkedIn Verificato
Servizi ai consumatori, 2-10 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

FRESH ISNT ALWAYS QUICK ( or efficient)

3,0 3 mesi fa

Commenti: Fresh books was recommended by a friend that utilizes it for her drop shipping business. She recommended it due to pricing, great for a small set up however, if u have one or more employees or accounts payable or receivables then don't bother it was a disappointment

Aspetti positivi:

What I liked most was pricing and ease of initial set up

Aspetti negativi:

What was least favored with this software was the amount of double to triple entry of data and ledgering had to be checked and rechecked due to inaccurate totaling and the taxes aren't even close to kept accurate here.

Risposta di FreshBooks

3 mesi fa

Hey Amy, thank you for taking the time to share your review of FreshBooks. I have shared your feedback with our Product Team on your behalf. You can check out any changes and updates made in FreshBooks here: https://support.freshbooks.com/hc/en-us/articles/11925619511053-Changes-Updates-in-2023. If there's any other feedback you wish to share or if you need any assistance, please feel free to reach out to our Support Team: https://www.freshbooks.com/contact ^DM

Tường
Director (Vietnam)
Servizi bancari, 51-200 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

This software is extremely easy to use.Beautiful user interface, easy to operate and very profession

5,0 3 anni fa

Commenti: We work very well with the team thanks to work sharing, document sharing is quick and easy.

Aspetti positivi:

Completely convenient and easy. I find that overall this is a great program I use to start designing for businesses automatically. Can be combined with other apps I am using. No more spending weeks billing and sending to customers. Freshbooks will create an invoice and send it out in seconds send suggestions, track my time, invoice clients and adjust my costs for financial reporting, all in one easy-to-use. Track and control account simply, no longer spend too much effort because of many types of account simply each day. Smart reporting system combined with easy and effective teamwork place.

Aspetti negativi:

FreshBooks is designed with auto-leveling and data checking to ensure all numbers are accurate and logical. But since our trades are so accurate, I don't have any negative points

Utente Verificato
Utente LinkedIn Verificato
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Free accounting apps never worked for me. Finally bit the bullet and am in major LOVE w Freshbooks.

5,0 5 anni fa

Aspetti positivi:

This might make me sound superficial but the first thing I loved about Freshbooks was the interface. The icons, the buttons, the way everything looks is so so appealing to me. And it made me want to use the trial version (I did this a little more than 1 year ago). Using it made me feel like I was getting my financial act together. Which it later did, btw. The time tracker is the best... time saver for me. It records time and then adds everything together in a way that nothing else really did. It seems so obvious but nothing I was using before helped track my hours this way. This is the thing that used to drive me round the bend when it came time to invoicing clients. I used to delay invoicing (aka "getting paid") because my own system was terrible..and I could not find a better way until finally deciding that maybe I needed to pay for something to help me. I like the notes section for the time entries. I like how flexible it is to shift recorded time entries around or update the text to better describe what work I actually did. I also love the support from Freshbooks. They're super responsive and extremely helpful. They do not waste my time with a lot of blather I've experienced in so many other customer service situations (like repeating back to me the question I just proferred). They include screenshots and precise language to answer my questions. Also: Expenses in FB. I now go out of my way to add in expenses as they come w/o avoiding them.

Aspetti negativi:

I recommended Freshbooks to a friend of mine who started using it right away. Then he had trouble with a really difficult client he'd billed using Freshbooks. This client (I subcontracted with the friend so am aware of what all happened) contested all of my friend's work and refused payment after paying the Freshbooks invoice. And Freshbooks allowed the chargeback to happen. I think other software does not allow this --- for example, my friend now uses Quickbooks as a result. I have also experienced some quirks when it came to adding new jobs to repeat clients. This is likely my own error but it's not something I've cared to reach out to the support team to question. I also have not downloaded a year's incoming and outgoing details to give to an accountant. So I don't know how well that all works. Again, my own thing, and not necessarily on them.

Randal
Randal
Managing Partner (Canada)
Utente LinkedIn Verificato
Computer e sicurezza della rete, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione
Fonte: GetApp

Alternative considerate:

"New" Freshbooks has completely make this formerly amazing service...unusable & frustrating

1,0 2 anni fa

Commenti: Loved them for more than a decade, until the "New" version completely left us wondering what went wrong. Their support has been great, helping us to move to another platform, but again, the "New" version is making that transition even harder, although we haven't tried to export from "Classic", so I could be wrong.

Aspetti positivi:

The previous "Classic" edition was so easy to use, powerful in its simplicity and quick. The only thing I can say about the "New" version is that it is pretty.

Aspetti negativi:

The "New" version might be pretty, but it has become pretty awful to use. The platform is now so slow, we often wonder if we clicked on something...so we wait (e.g. create an invoice). Navigation used to be simple, but that is no longer the case. It takes many more clicks to find the information I need. I've been using now for about 2 months, so I know where to go, but it takes so much longer now. Invoicing & applying payment now prone to mistakes. The Credit card option will be ON/OFF for all subsequent invoices, so it's hard to make an exception (e.g. hardware) for one invoice. We have to constantly check a few options for every invoice, making the whole process much longer. Billing for time is somewhat better. It now shows ONLY the clients that have unmilled time, but once you create an invoice, the client will stay in the list for a good 15 minutes, making this feature cool, but useless. All in all, being moved to "New" has been an absolute nightmare and has caused us to completely lose faith in this company, which I have been using since its inception. We are sad to say, the problems by far outweighs the pretty interface, and we find ourselves forced to use something functional.

Risposta di FreshBooks

2 anni fa

Hey Randal, thank you for taking the time to share your review and raise these concerns. I'm sorry to hear that you've experienced some issues when using FreshBooks - I have passed this feedback along to our team on your behalf. Feedback from customers like yourself is absolutely valuable for the changes and updates that are made to FreshBooks. You can keep up to date with all the changes and updates our team is making here: https://support.freshbooks.com/hc/en-us/articles/360054235012-Changes-Updates-in-2021. If there are any questions or concerns our Support Team can assist with, our contact information can be found here: https://www.freshbooks.com/contact. ^DM

Sudipta
Reviewer (India)
E-learning, 501-1.000 dipendenti
Ha utilizzato il software per: Prova gratuita
Fonte della recensione

Good app makes work easy real quick

4,0 4 settimane fa Nuova

Aspetti positivi:

1. Client retainer highlight: FreshBooks permits you to set up retainer concurrences with clients, which can assist with guaranteeing a constant flow of pay for your business.2. Robotized late expenses: FreshBooks consequently applies late charges to past due solicitations, which can help boost clients to pay on time and further develop your income.3. Proposition highlight: FreshBooks incorporates a proposition include that permits you to make and send proficient recommendations to clients, making it more straightforward to win new business.4. Multi-cash support: FreshBooks upholds various monetary standards, which can be helpful for organizations that work universally or have clients in various nations.5. Bank compromise: FreshBooks offers bank compromise highlights, which can assist with guaranteeing that your monetary records are exact and modern.6. Project joint effort: FreshBooks permits you to work together with your group and clients on projects, which can assist with further developing correspondence and smooth out work process.

Aspetti negativi:

1. Limited Accounting Features: FreshBooks is designed primarily for small business owners and freelancers and may not provide the robust accounting features that larger businesses or corporations require. 2. Limited customization options: While FreshBooks has customizable templates for billing and other features, it may not offer as many customization options as other accounting software solutions. 3. Limited Payment Options: FreshBooks offers several payment options, including credit card and PayPal, but may not integrate with as many payment gateways as other accounting software solutions. 4. Limited Inventory Management: FreshBooks lacks robust inventory management features, which can be a drawback for businesses that need to manage a large amount of inventory. 5. No Project Budget Tracking: FreshBooks offers project management tools, but it doesn't include a feature to track project budgets, which can be a drawback for companies that need to closely track project expenses.