Recensioni su Veryon Tracking

Flightdocs - Technical records management

Aspetti positivi:

Flightdocs has an easy to use interface and you can analyze your data as well as store it. From the view point of maintenance planning and tech records personnel it is an ideal software.

Aspetti negativi:

Reliability reports generation is not as good as it is supposed to be.

My review

Aspetti positivi:

the ability to work within veryon and make changes and additions

Aspetti negativi:

Would like a feature in veryon for analytics for tracking purposes

Feeling cheated

Commenti: None

Aspetti positivi:

Friendly support people and would probably work if just using for maintenance tracking. They are definitely less expensive than other tracking programs but if you have a new airplane they have to build your tracking.

Aspetti negativi:

Did not deliver on their promises and would not refund our money. Make sure they can do what you request, and be using it, before you pay them or you'll be out the money.

Tim Rowe

Commenti: Very good

Aspetti positivi:

Flightdocs is relatively easy to use. Sometimes it’s a little tough to navigate. But customer service has been more than helpful in navigating the program. And the program is easy to read.

Aspetti negativi:

A little difficult to navigate through but customer service has been very helpful in helping me to navigate through the program

Easy and effective maintenance tracker

Commenti: FD has helped the maintenance department go digital and make tracking/reporting transparent to all levels of the department.

Aspetti positivi:

Besides the easy use and navigation, the customer service and support are on point!

Aspetti negativi:

FD is aware and working on the operations module for part 135.

Flight docs

Commenti: Excellent

Aspetti positivi:

Ease of the product and use between platforms

Aspetti negativi:

Not able to add any comments for dislike

Great maintenance tracking software

Commenti: Flightdocs is a cost effective solution to our customers maintenance tracking needs. I have used them over the years and really enjoy everything they have been able to provide. Their customer service is top notch and available 24/7 by phone or email. Being on the west coast, this is important to us as most vendors close hours before we cease operations for the day. They also provide unlimited training sessions which was very helpful when I was learning the software. Overall, I believe they have a great team and highly recommend them to anyone.

Aspetti positivi:

The ease of use Only one version the whole company uses Easy to read format and clean appearance Inventory platform which can be charged to work orders Invoicing capabilities Very up to date mobile app

Aspetti negativi:

I do wish they added a next due time on the due list without having to click on each specific task

Top of the Industry Service!

Commenti: Flightdocs seems to do it all for our aviation needs. Since we switched to Flightdocs, we haven't looked back. We are grateful for their customer service that has never let us down. Thank you, Flightdocs!

Aspetti positivi:

Flightdocs is extremely intuitive and easy to use. Compared to what we previously used in our industry, this is a breeze to navigate, modify, and keep track of maintenance items. For example, changing a component takes a couple minutes (compared to other software we used) and includes the ability to do a logbook entry at the same time. The time-savings has been well worth the switch.

Aspetti negativi:

The only thing I could add would be an instant messaging chat bar that could be utilized for quick questions. Otherwise, emailing works too and they get back to you within a couple hours.

Customer Service is Top of Industry!

Commenti: Fantastic experience(especially with customer service) with a super intuitive interface all the way through. As a new employee it was a breeze to learn and teach others as well!

Aspetti positivi:

Customer service has resolved dozens of requests and complaints related to scheduling and maintenance items.

Aspetti negativi:

Cost per aircraft. We were not given clear answers when asking about the product at a convention. Prices do climb every year but is still worth the money.

FlightFocs

Commenti: Really good. I’m happy with it.

Aspetti positivi:

It is way more user friendly than anything else that I have ever used. It gets the job done and compared to other software like Avtrak, it is way more affordable.

Aspetti negativi:

The back button drives me crazy. Fligjtdocs is currently working on this but the back button can be very confusing at times and make you think that you are erasing your work.

Control and Flexibility backed with Amazing Support

Commenti: Fantastic product with great customer support.

Aspetti positivi:

Easy to use, revise, customize, and train. Very easy to navigate and add compliance, revise, or edit tasks. I love the ease of use along with the amazing customer support. Other vendors make it so hard to control your own aircraft. With FlightDocs you have the freedom and flexibility to make it fit the way you do business, with the comfort of knowing you are backed by an amazing customer service and management team.

Aspetti negativi:

To be honest, my critiques are so small and nit picky, they are not even worth mentioning. This team really has put together a great product.

Tracking Maintenance with a Higher Level of Confidence

Commenti: With previous maintenance tracking software, items were regularly missing after being scanned and several regulatory issues resulted. Missing items were compounded by the multi-layered, overdone systems we previously used. QA reviews of maintenance accomplished should not have to include a course on how to use the system each time. With Flightdocs, our QA techs can easily develop a flow and get the job done.

Aspetti positivi:

Flightdocs has a clean interface and instills a high level of confidence in our technicians and QA right from the first login. In our business, a mistake can result in severe consequences and we need to know that we are using the best tools.

Aspetti negativi:

Locating scanned attachments is a bit cumbersome at first, but once acclimated to the process, not an issue.

LOVE working with FlightDocs. Easy and user friendly!

Aspetti positivi:

I love the customer support. Fast responses to concerns and questions answered quickly. By far the best around.

Aspetti negativi:

I can't print out a blank task card. It's difficult to narrow down a search between aircraft in your fleet when opening the program.

Stellar Support and Service!

Commenti: My overall experience with Flightdocs so far has been very positive. Not only is their customer service team always available, but they truly want to help and provide system expertise and support at every turn. It is refreshing to work with an organization that is responsive, drives results, and listens to the needs of its customers. Flightdocs demonstrates a sincere desire to show continuous improvement that results in better software capabilities, cost savings, reporting and efficiencies for organizations interested in implementing a software solution.

Aspetti positivi:

"User Friendly" is what I like most about the software. The entire design of the software is based around the user interactions and is developed to ensure full functionality of transactions and reporting.

Aspetti negativi:

There are still features that require development and inclusion. The team is very responsive and is working with us to roadmap and get priorities established which will improve the system for our organization and other customers as well.

Great Customer Service, a work inprogress

Commenti: I think its great that all this information is inputted and we are making it smarter everyday.

Aspetti positivi:

I can access this online anywhere via my phone or Ipad. Any and All ideas to help improve the system are implemented or at least reviewed. Love the information center.

Aspetti negativi:

I wish there was a way when we get Requests that we can check off what was pulled from stock and what was sent to a PO. That way, when a request is still Open, I know why and what PO was made.

Flightdocs Review

Aspetti positivi:

It is very user friendly. Great way to organize a lot of information in one location.

Aspetti negativi:

It is only as good as the user wants it to be. For aviation tracking there is no boiler plate option, each aircraft is individual. Updates to the maintenance program are done manually.

Customer Service is Exceptional

Commenti: The team in Customer Service or the ones who answer the 800 number when we call are an asset to Flightdocs. They know how to help and will get us what we need. Since I have Admin rights, I have received a lot more training from this team and it is so appreciated. They are always happy to help or make corrections. Everyone of them has been friendly, knowledgeable, professional and helpful. I don't know all that goes into creating your company but this team in my opinion is a huge asset. Thank you

Aspetti positivi:

I like that I can compare multiple A/C at one time to ensure we are tracking all the same. I like I can update multiple records at a time. I like that I can group tasks ie: Parent/Child tasks and then when you add compliance you are not looking for multiple entries.

Aspetti negativi:

Sometimes I get a no records found and that can be frustrating.

Flighdocs Software

Aspetti positivi:

Ease of use and customer service. Product support is outstanding.

Aspetti negativi:

I have no complaints with the system. If I need help, they are on top of the game.

Great Support

Commenti: Flightdocs makes tracking our maintenance very easy. If you have a problem, Tech Support is just a phone call away. The staff are very positive and willing to help, no matter how small the problem. I find in most cases it is operator error.

Aspetti positivi:

This system is very easy to Navigate. The pull down menues are very useful.

Aspetti negativi:

I cannot think is any Negatives. Most of the problems I have had have been self induced.

Professional, reliable, visual, intuitive, Mobil, I love it.

Aspetti positivi:

Always available, the Mobil apps make on the road access easy. Support is just a call away and alway very helpful! The dash board is the best. Easy to use. Very power tool for our business.

Aspetti negativi:

Work order function doesn't show next do information like the task has when you move it to the work order tab. time remain or days till due would be very helpful in the work order. It also allows you to add the same task more team than once.

Is it worth the Cost?

Commenti: The transition was relatively easy, with just a few bumps. I was told that all of our historical data would be saved but somehow it was lost in the transition. I'm very glad that we have paper copies of our logbooks!

Aspetti positivi:

Cost. It is several thousand dollars less than CESCOM

Aspetti negativi:

All of our historical data from 23 years with CESCOM was lost.

Review

Aspetti positivi:

Easy to navigate and use, thus making it easy to train. Saving time and money

Aspetti negativi:

Have yet to release the Operations section. No Accounting section

Great Service

Commenti: I love the customer service that I always receive from you guys.

Aspetti positivi:

I like how easy is to operated and track our maintenance.

Aspetti negativi:

That I am not able to get the engines SB'S in it and I have to go to Honeywell to get the data.

Simple, yet versatile.

Commenti: FlightDocs gives our entire flight department greater visibility into the mechanical status of our aircraft and continues to aid in our transition to a paperless environment.

Aspetti positivi:

As a new user, I appreciate the fresh and basic, yet functional, User Interface.

Aspetti negativi:

So far, the only flaw I've seen with this system is the inconsistency with which Service Bulletins have been named. They need to follow a standard format to ease searches - not ASB A074 or SB 0439, but SB F2000EX-001 R1.

Awesome Customer Service and Support

Commenti: Rep team members of Flightdocs have helped me almost daily on learning the ins and outs of how flightdocs works. BIG THANK YOU TO ALL OF YOU helping me with the training I need to utilize this for my position, ya'll are AWESOME!!

Aspetti positivi:

The software is easy to understand and maneuver throughout

Aspetti negativi:

I would personally like to see the use of the "documents" tab for this compnay