Recensioni su Revel Systems

Recensioni su Revel Systems

Commenti: Revel Systems POS è uno strumento molto potente che è ben supportato, in costante aggiornamento e miglioramenti (e con cui è stato molto facile lavorare con il nostro venditore e installatore!). In genere ho trovato il supporto tecnico reattivo e di solito hanno sempre aiutato risolvo qualsiasi problema.

Aspetti positivi:

È facile da esaminare e accessibile. Avendolo su un Ipad è abbastanza grande per capire quale pulsante viene premuto e per trasportare le cose se lo si desidera. Avere l'installazione delle classi è incredibile, quindi siamo in grado di preservare la canzone del modo in cui estraiamo tonnellate che vogliamo o il numero di umani che sono entrati qui per andare al museo, quel giorno.

Aspetti negativi:

Può diventare un po' complicato soprattutto con l'aggiunta di sconti ad alcuni acquisti che possono essere difficili da ottenere per i nostri volontari più anziani. Ma è davvero così, dal punto di vista di base delle cose, funziona bene e fa il lavoro in modo efficiente.

Great

Aspetti positivi:

It's easy to learn and accessible. Having it on an Ipad means that it's large enough to know what button is being pressed, and to move things around if need be. Having categories set up is great so we can keep track of how much change we need or how many people came in to visit the museum, that day.

Aspetti negativi:

It can get a little complicated especially with adding discounts to certain purchases which can be difficult for our older volunteers to get a hold of. But is really it, on the basic side of things, it works well and does the job efficiently.

Skeptical at first...

Commenti: After months of wrangling with the decision of which system to invest in I cautiously went forward with Revel. 2 terminal system only so if it didn't work out the damages would be minimal. I learned the hard way jumping in with two feet real quick with Clover. (Different business than the one I bought Revel for. The CC processor is really to blame for saying that Clover is a good system for full service restaurants and I'm to blame for not verifying.) That was a disaster. Paying monthly for a pile of stuff I never went live with. Back to Revel. So many negative reviews made me really worried but after so much research, a: it seemed like it was very robust, more than any other cloud based system, something that would be difficult to quickly outgrow, b: relatively cheap entry cost, albeit the most expensive ongoing costs (more on that later), and c: every system turns out to have overwhelming negative reviews by my count.
After reading all the reviews 2 things stuck out to me. One, I was real concerned about the support teams. It was such a common theme amongst so many review sites. Two, I sensed a bit of naivete on many of the negative reviews. After reading between the lines I figured this was a very complex system and one would have to put forth a lot of effort to get it set up and working well for your business. It does not plug and play. It could be but you would be barely scratching the surface of what it is capable of. The lack of support made it seem like someone with little experience with computers and or POS systems should stay far away. We have been live for over a month and I felt compelled to get on here and tell about my experience. Completely exceeded my expectations. To be clear, it has been a challenge getting it all where it is now. We went live 16 days after it arrived in the mail. That's not enough time. My own fault for dragging my feet. Give yourself 30 days. That would be a nice luxury. Plan on adapting it to your business. This system is designed for such a broad spectrum of businesses so don't expect it to be perfect just for you. That will take time. We have so much more tweaking and customizing ahead. Recipe builds, ingredient unit and cost data etc. You will only get out what you put in. The support that comes with the system combined with the fact that you get lifetime updates as the system is improved and having features added makes the monthly cost worth it to me. Thanks to an agent of NY for giving me all the information I needed without any of the typical sales pressures. I will be adding the self serve kiosk sometime this month. Can't wait to bring that exciting feature to our customers.

Aspetti positivi:

Basic programming is relatively easy, uploading large amounts of items via excel spreadsheet was great. The support has been awesome! We have made a few mistakes on our end and they have gotten us back on track, plus quickly been able to guide us through some more complex feature programming. No issues have gone unresolved and none have gone into the 2nd day. No issues have been in any way critical or serious either.

Aspetti negativi:

Even though our system is 100% hardwired it still requires an access point that is wireless. I don't like the potential issues with wireless. A few days ago one of the terminals was having a spotty connection issue.

work with Revel systems

Commenti: overall experience is good but many ways to improve here..

Aspetti positivi:

Revel Systems is known for its extensive range of features designed to cater to the diverse needs of businesses.impactful feature of Revel system is mentioning belowCustomization options: Revel Systems is highly customizable and can be configured to meet the specific needs of businesses across different industries.

Aspetti negativi:

below are the some features which need to be improved..1. improved customer support 2. Enhance product features 3. Enhance user experience 4. expand marketing effort: improving marketing effort would help to attract and retain more costumers.

REVEL Systems Failed My Client

Commenti: I am hoping to resolve the current issue between Revel and the organization Rethreaded. This nonprofit made a calculated move to switch to Revel with promises your sales team was unable to deliver. I hope, for the future of Rethreaded and Revel, that this matter can be resolved. I would truly like to turn this into a beautiful PR story and not PR nightmare. Back in August, after a meeting with Rethreaded concerning their POS and CRM needs, I contacted QuickBooks looking for an integrated system to work with QuickBooks, while serving as a POS, and an ecommerce solution. QuickBooks suggested Revel be the solution to meet Rethreaded’s needs and believed because of Rethreaded’s nonprofit mission, working directly with Revel would prove to be a great fit. When I first contacted QuickBooks about their system options, they gave a quote to me which I shared with Revel. I asked for Revel to match or beat that quote. I was assured it could be done. I reached out to Revel looking to discuss my project and was connected with a sales representative. I explained to him what my most important needs were and forwarded him the quote from QuickBooks. These needs were clearly explained to be: complete integration to QuickBooks with the ability to track multiples sales channels (retail, wholesale, corporate sales, home parties, warehouse events, outside events, and ecommerce) with a total of 9 POS systems with one being stationary and eight working in a retail environment, the option to go off-site and ring up transactions via the Verizon mobile network, tracking inventory to the ‘ingredient’ level, and a CRM system that would allow us to track a person from becoming a customer and also be potentially a volunteer, donor, vendor, or employee. This was key – tracking the same person and marketed to in each role specifically. I also soon found out the promise of different sales channels would be a sticking point in Rethreaded’s relationship with Revel.

The sales rep informed me that he was at the annual Revel Conference and would work directly with his supervisor to create a solution package that would fit my needs. I was always clear with them about Rethreaded and in an email on September 9th, “Allow me to put it like this, the reason we would agree to pay for you to install the system is my client felt like you cared about them and to create an amazing PR story for our local news (which has already agreed to cover the story).” Revel promised to exceed our expectations. After several weeks of going back and forth with questions and concerns regarding the Revel platform meeting all of our needs, they shared with us that Revel would be able to exceed all of our requirements. Furthermore, they shared that if we switched to Intuit credit card processing, Rethreaded would qualify for a rebate through Intuit that would cover almost half of our Revel conversion costs. On September 12th, He emailed me the Terms and Conditions of the Intuit Cash Back Offer. We went back and forth throughout the month of September concerning pricing, even though I was originally told my quote from Intuit could be met. I even went as far to pass along monthly invoice sent to Rethreaded. Rethreaded wanted to switch their system for improved features at a fair cost because of their nonprofit status.

Revel seemed like a company full of solutions. Another solution presented was in the installation of the system. After they expressed to me that Revel was the number one POS system in retail locations, together we, saw the opportunity to train Rethreaded survivors to become experts on Revel’s front-end management system. This would allow them to further grow their career skill set and offer a better future. This was a key selling point of going with Revel, rather than building a proprietary system.

Even terminology started changing. It is important to note that during the sales process, I kept referring to our POS systems as individual POS systems. He kept referring to them as order takers. My response was I am not looking at order takers but a POS system. He indicated that an order taker and a POS were the same system. The truth that came out was the systems were in fact different. In text message conversations and phone conversations, I kept redirecting Justin to understand that we wanted one stationary POS and eight mobile POS, the contract kept changing with me needing to clarify again and again. He quoted the entire package, including cases, and when I started reading the specifics I noticed cases were missing. He then reverted it back to the original, if I had been diligent my client would have suffered. I was led to believe that I would save time, effort, and money if I hired Revel for the installation and training. Furthermore, he informed me that it would be much easier if we paid an additional fee to have Revel do the complete install and training. They proposed that it would save time on the install which would reduce my budget cost and that by being trained by a Revel professional, the Rethreaded organization would have the ability to go live the same day. To conclude our sales process, the final step was the approval by the executive board of Rethreaded. The board requested a meeting with Revel’s representatives, in which they would give a complete demo and answer questions/concerns about Rethreaded’s workflow and Revel’s ability to meet those needs.

During that call, we went through a number of questions. I left the meeting feeling confident and even emailed them after the meeting saying, “I feel the meeting was very productive and answered all of Rethreaded’s questions…”
The Board meeting with them supposedly answered our questions. Here are some issues we went through during the meeting: Jason asked if Revel would be able to group products into either sales channels or product groups. He responded that, yes, Revel supports this with the option to build classes of people to make everything more specific. He further stated that automated reports would be emailed daily with the ability to track by sales channel and product group. The sales channels were defined as retail, wholesale, corporate sales, home parties, warehouse events, outside events, and ecommerce. We were also informed that commissions could be recorded on a transaction by transaction basis driven by who was logged into the device. Retail channels for Rethreaded were discussed. Once again (and without any reference to a price change), myself and he with the Board were assured a wholesale, retail, home channel, and any other sales channel would be possible. We were told directly by him that the person ringing in a transaction would simply need to login by event type. These tasks can only be achieved by having multiple establishments which equates to your Enterprise package. This price difference was never discussed. We were led to believe it was all included in what we were getting. Customer tracking translates to funding for Rethreaded. As mentioned earlier, Jason and the Board were also adamant that customers needed to be categorized properly. Rethreaded needed to assign customers to the right categories. Often the same person belongs to multiple groups whether they be a customer, volunteer, employee, or a donor. If not, the cost of switching systems would not provide enough return on investment to Rethreaded. As a nonprofit, every single dollar they make can be directly translated to getting women out of sex trafficking. For some clients what may be a lost sale or commission to Rethreaded could mean a lost opportunity to employ another woman or help a person get out of the trade. Rethreaded was never made aware of the additional costs of an Enterprise system. Finally, they led us to believe these capabilities were in the package we were purchasing and never indicating there would be an additional cost beyond the initial installation. The entire call led us to believe that the Revel representative coming to the training would teach us the CRM. Jason asked about the ability to scan barcodes, he responded that the M-Tab reader had the Bluetooth scanning capability built-in. Upon receiving the M-Tab scanner, we were sent scanners that did not have the built-in capability for barcode reading. **Simply put, this was one of many times your company dropped the ball.** I was led to believe the Revel Training Expert would be my answer to every installation and training concern. His overall answer to getting everything setup the way we asked was, “That is why you are hiring the Revel expert for training.” Myself, the CEO of my company, the Board all believed that the Revel Installation would be the situation where all of our issues were solved. If it fell under the umbrella of installation or training, the on-site Revel installer would handle all of the setup issues. After that meeting, Rethreaded and I had complete confidence that Revel was the solution for us. We went into the final approvals of hardware and service packages. During this time of looking at the hardware, Justin had failed to include all items that were originally quoted to us by QuickBooks. When He sent over the final quote, he had removed several of the M-tab readers and cases. In our email on September 28th, he acknowledged his mistake and included the missing hardware. During our sales process, several times, I had to point he back to our first conversation and the quote I originally sent from QuickBooks. Throughout the process, it seemed like he was trying to upcharge me past what I had been originally quoted. (On a personal level I appreciated the true care extended to us during Hurricane Matthew as the path of the hurricane went right through Jacksonville). It was only my diligence on pricing that saved Rethreaded, a nonprofit organization, unwarranted expenses. When I received the final quote on September 28th, I directly asked him how much the shipping costs would be and made him aware again that Rethreaded was a nonprofit business that is not charged tax. He responded that shipping would be high. I expressed this was a high price but recognized the necessity of accepting. I found out days later that Revel had charged me the tax and clumped it into one fee as a shipping fee. Once it was discovered, I was credited back the taxable fees (after several emails) and I was charged the correct shipping amount. **Once again, this shows your company trying to make another dollar and dropping the ball.** The onboarding process was not made clear. Upon signing our agreements, I received an avalanche of emails for an onboarding process. After reviewing the avalanche of emails, I sent him an email and spoke with him on or about October 18th, stating that if I followed everything requested in the emails for onboarding, then I saw no need for Revel to come and do the install and wanted to go about getting a refund for the installation and training as I felt I could do it myself. I requested a documentation that clearly outlined what came with the install, I did not receive this for two days. I also requested a meeting with them regarding cancelling the install and getting a refund. During that call, I was informed by them to do my best in completing the initial 8 steps of the onboarding. Anything else, I was assured would be completed by Revel’s installation team. They assured me the best option was to have an installer from the Revel team come out and still save me the headache the install. I was sent the wrong routers and also iPad minis which I had to ship at my cost. Once I got the equipment, he also contacted me to inform me that he realized that the network routers he originally sent to run our Revel system was not adequate to run our Revel system. Having to send additional equipment **Once again dropping the ball showing another mistake that was made by your sales team.** Rodrigo was essential in assisting with installation, yet he still couldn’t meet the promised timeline. In addition to the training, I once again brought up my concern about creating the sales order process, the ingredients, and how that would be set up as well as the CRM. I was reassured that the Revel training and installation team would handle all of that and do a superior job. Upon the day of installation, I had the privilege of meeting with Rodrigo and quickly discovering that if I had done the whole onboard process that my system would have already been set up and the only thing he would have had to do is train me. Instead of doing the entire process, I was assured by them to relax and the day of the install would go smoothly. On the day of the install this was quickly found not to be true. After going through the install with Rodrigo, it confirmed that if I had done the entire onboarding process I would have not have needed to pay for the install or training. Furthermore, after working throughout the day with Rodrigo, at several different points of the install, he informed us that Revel would not be able to do key functionality that we had requested – like sales channels. He stated that we would have to have additional establishments and I would need to talk with my sales reps about how to activate those establishments. This was the main reason we selected Revel and decided to change systems at all. Upon receiving the hardware, I left everything in the box for the day of the install. I only pulled out the main iPad so I could complete the minimum necessary steps for onboarding advised by them. The day of the install, I brought the equipment and Rodrigo opened the box. Rodrigo led me to believe we were given one extra M-tab and case.TI informed him of the extra equipment only to be told by Rodrigo later, that he had made a mistake, it was not extra equipment. It was the actual M-tab and case that would hold the iPad currently running Rethreaded’s current POS system, Vend. Rodrigo can confirm that I had no extra equipment so at this point in time, we demand that invoice #210571 for immediately removed from our account. During the day of the install, all we could accomplish was the install and a 50% training on the backend. Nothing was trained on the front end, nor was the system able to go live as promised during the whole sales process. **Once again dropping the ball showing another mistake of your sales team.** The webinar training provided by Rodrigo should not be charged to my account. Rodrigo went over and beyond trying to resolve all of the issues that the sales reps had created. I am grateful for his offer and kindness but it still did not meet what was offered/promised during the sales process. In addition, Rodrigo did a front-end training via webinar which we documented and used to create a custom training document for Rethreaded [click the link for the document]. This webinar training should not be a charged as a part of the install and training because this is offered for free to anyone signing up for Revel (as it was not done at Rethreaded’s location). When I returned hardware sent to me, I did not receive the refund in a timely manner. I still don’t have the money back. He sent us the incorrect iPad Minis. He was completely aware and directly told that these iPads would need mobile data capability, preferably with Verizon capability. Instead he sent us the Wi-Fi only iPad Minis. In the replacement process of the iPad Minis, he requested for us to return the wrong ones and that I would be charged for the new ones in the meantime. I hesitated to do this because I felt that there was no need for the duplicate charge. I paid out of my own pocket to ship it, expedite it, insure it, and for signature confirmation. Upon delivery, I did not receive the refund as promised. In fact, the refund only started because I followed through on tracking and determined the package had been delivered. Your company signed for the unopened products on November 9th. On November 17th, I was told by him that we would get our refund in three to five days. By November 25th, I had been handed off to a brand-new person who was then telling me I would need to wait an additional 3-5 business days. I escalated the issue with my bank and they gave Revel a full week to resolve the matter. As of today, the matter has yet to be resolved.**Someone dropped the ball on this one.** QuickBooks ProAdvisors could not perform what was promised to be by Revel. Meaning, what I was promised was not possible. After the install and training was complete, I contacted my sales rep asking him about setting up additional establishments or how to clearly define my sales channels. My exact words as of November 15th were “I shared my concerns several times during the sales processes that Revel sounded good but I was very concerned that it wouldn’t be able to be configured to our needs…only to have every objective overcome by him or yourself reassuring me Revel was the answer for our needs.”
Rethreaded never would have switched if different sales channels weren’t included. I was informed by both of them that my QuickBooks expert would have to configure that on the QuickBooks side. I hired QuickBooks Certified professional and ProAdvisor. During her time of setting up the proper mapping for QuickBooks, she clearly shared with me that there is no way to set up sales channels because there were no sales channels set up by Revel as originally requested. He directed us to work directly with Revel’s QuickBooks specialist. We tried for several hours while my own expert was on site and working with Revel’s team – with no success. At that point, I needed to confirm my beliefs that the only way that the sales channels could be created is through establishments. Establishments are only offered in the Enterprise package. An additional QuickBooks ProAdvisor confirmed Revel could not deliver as promised without a considerable price hike. To confirm I had set up everything properly and integrated Revel, we contacted advanced QuickBooks ProAdvisor and Certified Revel POS Consultant. He confirmed that I was completely correct and that the only way I could establish sales channels were through additional establishments and that yes this was an Enterprise feature. He agreed this should not be an enterprise feature considering this is the same business, same tax ID, and same entity just to be able to track all of the sales channels. I shared all of the details I had gone through with the sales process as well as what the installation was to do, he then advised me that I was completely on the right track and this wasn’t the first time he had seen a Revel install go the wrong direction because of the sales rep giving misleading information. Rethreaded was misled during the sales process. Upon confirming my discovery, I reached out to them to bring it to their attention that I had been misled during the sales process and that I confidently believe Revel should provide the enterprise service offering at no additional cost. I believe a number of mistakes were made by him, not because of his abilities as a sales person, but because of his inexperience with your product. When these mistakes were detected, he backpedaled on his terms. The only reason I continue to work through this process is because his ability as a sales representative has been phenomenal. He was a sales representative that didn’t understand this product and had a pushy sales manager, like a used car salesman, leading him in the wrong direction.

I would like to offer the following solution to this issue: I can reconcile this issue right away, as long as M-tab scanners can be exchanged for a Bluetooth capable option and Rethreaded is offered 18 months of the Enterprise plan. I formally request that for the life of the 18-month contract, that the enterprise functionality, or the ability to add additional establishments, is given to Rethreaded at no additional costs – under the condition that it is still run under the same tax ID and reseller’s certificate. This would not be a condition if Rethreaded opened an additional sales location. I request CEO of Reve to meet with the women of Rethreaded either in person or via video chat to speak about the trials, tribulations, and successes of being a woman-owned business and the success she’s had in the past three years. All would be to give hope to the survivors that they can achieve whatever their hopes or dreams may be. As mentioned many times via email and by phone, Revel was of great interest to us not only for their product offerings but for their woman-owned business status. This serves as an inspiration for Rethreaded’s survivors. I know this would be an advantageous meeting for both Rethreaded and Revel. In the event that my request cannot be met, we would like a full refund for every penny spent with Revel to include: hardware, software, training, installation, shipping, and any additional fees incurred by my company of loss of time or efforts. REVEL HAS FAILED TO AGRRE TO FAIR TERMS AND NOW WON"T ACCEPT A REFUND. Keep in mind Revel dragged out the 30 day refund period to defraud be out of the ability to exercise my right to a refund.

Aspetti positivi:

There aren't any pros.

Aspetti negativi:

Misleading sales and lack of customer service.

Extensive functionality

Commenti: Despite the technical issues, our experience with Revel has been great due to its user-friendliness and extensive functionality.

Aspetti positivi:

Revel has a lot of features that allow us to easily keep track of our visitor numbers and inventory. The system is very easy for our staff to use and it requires very little training.

Aspetti negativi:

We have run into numerous technical issues with Revel and their customer service has not been very helpful when resolving some issues.

Hidden in the Terms and conditions

Commenti: Terrible, we had been using it for a year, the previous owner had it installed for years before that.We were recently told that they are moving away from tyro, which is a major payment system in Australia , which was the first issue since Tyro are the best value around for eftpos machineThen not long after a pop up appeared when we logged in, stating that they had new Terms and conditions ( will attached if possible) which when you look at it its very standard, this happens from time to time. And you click YESWhat they dont tell you is that in the T&C's there are sticking you up for 36 months contract, this practice is deceptive since you have to go looking for this extension deep in the text of the T&C's.

Aspetti positivi:

Overall they have all the same features as all other POS systems

Aspetti negativi:

Zero customer service, they are based in the US

Maybe not for restaurant

Commenti: The system was easy to learn, thanks god because there is no onsite help and if you have a problem you have to resolve it with and onl the phone operator! That can be time consuming and frustrating if you are not very technologically friendly.

Aspetti positivi:

Easy to use. Easy to learn staff friendly have a portable option, reliable enough. Use iPad and doesn’t take too much space.

Aspetti negativi:

Not set up toward restaurant, long orders arrive in the kitchen, with no clear consolidation of the order, making it difficult to work with big parties. And few little similar problems, that make you think, this system was not developed for restaurant

****AVOID**** EXTREMELY POOR CUSTOMER SERVICE AND SCALES NOT ADAPTED TO RETAIL BUSINESSES

Aspetti positivi:

The overall experience has been extremely poor so there is actually nothing I would say that is positive about Revel

Aspetti negativi:

Revel customer service is extremely slow, as explained by someone else, you get to exchange emails with about 10 different people and no one knows what they are talking about. The average answer time from them is 5 days. I have a deli in London, and I have been sold Revel as a great POS that would easily work with Quickbooks, which I am using. They provided me with their integrated scale, which was unable to weigh goods that were below 100g. Also, ti was rounding up so a cheese that would weigh 123g would come up as 125g, which is illegal. I notified them and asked for a full refund (including the £2300 set up fee) , which they refused, whereas it is their fault if their scales are not fit for a business like mine. DO NOT WORK WITH THIS BUNCH OF AMATEURS AND THIEVES

Revel, the good and the bad

Commenti: Helpful with keeping track of sales and labor. Easy to learn and easy to train new employees on.

Aspetti positivi:

Easy to use and set up. The reports are pretty good. As a simple POS and time keeping system, it works well

Aspetti negativi:

If you need a POS that will help you with in depth inventory control, this is probably not the system for you

I own a restaurant and we use Revel as our POS.

Aspetti positivi:

I like the view of the menu the most. It allows you to easily select products and add additional items, if you need to.

Aspetti negativi:

The customer service is horrible. If you have any issues with the system, good luck to you and block off at least an hour.

Do Not Go With Revel PoS

Commenti: Terrible experience with all teams involved.
The person that was supposed to be handling our case was rude and extremely inattentive
We didn’t even get to start using the system because it was not delivering what we asked for.

Aspetti positivi:

Nothing All I can say is that the package looks nice but there’s nothing useful in the package but a pack of lies.

Aspetti negativi:

The sales process is extremely misleading and they will tell you anything you want to hear but delivery will fall very short During the process of selecting a point-of-sale system be interviewed several software companies including Revel In this process the sales person promises that their point of sale is capable of the options we were looking for and in the process of discovery after we made payments and purchased equipment and software we realized that it was not true In particular we wanted to use a kitchen display system that had the capability of firing courses and this was not the case Later when we told them that this is not functioning properly they recommended that we use printers instead We told them the reason why we made the switch to your company was to use kitchen display and avoid printers all together Sadly they refuse to acknowledge even though all the technicians that we spoke to clearly admitted that this function is not currently functional in the way it should be I would strongly advise not to use the system as they are extremely misleading in the process of delivering their sale and product We never even started using the system as the system was not capable of delivering what we were promised to. So we lost all the initial investment into it and no recourse.

Only good if your needs are very Basic

Commenti: Overall Revel is a total letdown and will be replaced by year end with a better system, lots of things we were promised could be done require using their "Open API" which costs more per month than the entire POS system does for 5 stations. We were not told about the API pricing upfront (or that there was even a cost at all, it was pitched like it was included in the regular fee) just that we could use the API to do everything we told them we needed to do, my project manager informed me of the API pricing during our implementation, when I called out the sales rep for never mentioning the additional cost despite repeated conversations about how critical this was she told me "its not my job to tell you the pricing for the API since that's not my department" It is also very difficult to impossible to find and load an order in the dashboard by customer. You have to load the customers orders report, find the customer in the list, click show orders, note the order number, then go to the order history report and then you can click through to the order, why isn't the order number under customers order a hyperlink to take me to the order? They made a systems change to batch process updates to the POS instead of in realtime, we have a custom app that we use for check ins when a customer comes into the store and it adds customers to the revel system so we can link them to a sale and track close rate etc. They used to sync in real time from the dashboard to the stations, after a recent update it takes anywhere from 30-60 minutes for the customers to pull down from the revel dashboard. I have verified they show up on the dashboard instantly as they should, there is just a major delay in syncing back to the iPads now that was not there before the update. Reporting is very weak in certain areas, you can't view profit by anything other than employee which is worthless if you don't have pay rates loaded which we don't since we aren't using that aspect of the system. When we receive inventory in the store, we upload it into the revel dashboard via their excel template this works about 75% of the time, the rest of the time it just silently fails, you will never receive any notice that it failed, where it failed etc. So now before I do any uploads, I do an export of what we have immediately before so when it fails I can compare to the inventory after the partial upload to figure out where the import stopped so I can import the rest. I could keep going but bottom line is if your needs are more than barebones or you are not a restaurant you should look elsewhere for a much better solution.

Aspetti positivi:

Overall they have a nice POS interface and it is pretty stable. Their pricing is also pretty good for the base system.

Aspetti negativi:

Functions are hard to find Very much geared towards restaurants, so if you are in another business be prepared to see restaurant specific stuff all over you can't turn off Material changes to the way things work with zero notice Can only see profit margin by employee no P&L type report. Inventory uploads regularly fail with no notice, and no way to tell what was added without doing a manual compare of before and after and trying again with the additional items.

WORST POS EXPERIENCE OF MY LIFE!

Commenti: Not in mixed company

Aspetti positivi:

It looks nice and professional on our iPad. To look at the homepage, you'd (think) it was a sophisticated system.

Aspetti negativi:

Rather than crashing the site with my bitter, endless ranting about this POS, (and no, that does not stand for "Point Of Sale"), let me just say this: This is THE most unintuitive system we have EVER used. And no, that is not just my opinion. With 6 other employees who use this thing (and 2 of them are former IT professionals), every single one of us agree it is truly the worst. NOTHING is where you would think it should be, and once you find it, you're going to have to go through multiple steps to find what you're looking for. There are multiple ways to perform many functions, but only one of those methods actually work. It's up to you to figure out which way will work. For example, you can hit the "add customer" button but it doesn't really ad them. You have to go to another screen to ad the customer and this method usually works, but you have to figure this stuff out on your own. And when you tell customer service about something that doesn't work, they just tell you "oh yeah, you can't do it that way." Well, why there is an option to do it that way? And the "backend" is just a cruel joke. I don't even bother to try and see what my employees have sold anymore because it's simply too much effort and headache to look anything up. There is no place where you can simply look up a customer, see what they purchased and their contact, shipping info. All of these steps must be done painstakingly separately. And their customer service people seem to know they're trying to help you with a shit product. Lots of long periods of silence on the phone as they try desperately to find a nice way of telling you there is no way to get the damn thing to do the elementary task you need it to do. Oh, and the cost.

Total Disappoinment

Commenti: I'd stay away from this system and this company. I'm a small business owner and I've spent more time trying to get Revel to fix their POS (point of sale) than I have running my own business. I will soon cut my losses and find an alternative solution. I promise, this company will drive you to extreme frustration. Finally, I recommend paying a little extra for a better Poiny of Sale system, you will find it's cheaper in the long run than trying to use Revel.

Aspetti positivi:

Very Powerful Database for retail store once you have all your prices and inventory entered. The POS is easy to use after (only after) set up.

Aspetti negativi:

1. Despite previous positive reviews for customer service, they are terrible! They are great for explaining how to use the product, they are terrible for fixing their own product! 2. ALSO, DO NOT USE FOR E-COMMERCE! The web order feature (e-commerce) is useless and looks even worse. Prepare to explain your problem repeatedly when using support. You will be transferred from one tier of support to the next. There's at least 3 tiers of support and they don't provide passdown info between support tiers. I tried the web order function, paid for it and found the shipping feature was flawed right before I took the website live. After 3-4 weeks of constantly repeating myself (explaining the problem) they said the problem would be fixed with the next update. They agreed to refund me for 1 month of the web order subscription. A few weeks later I called to check on the refund, I found out I was still enrolled and the promised refund has changed to a credit for a future month of the web order subscription. 3. Finally, Revel uses TLS 1.0 protocol. My credit card processor deemed this obsolete, and is going to charge me a monthly fee until they update the program. Or, I can complete a risk mitigation questionnaire and the fees will be waived as long as the program is updated by June 2018. The questions on the form are far beyond my computer/programming knowledge so I have to request support from Revel. I'm now at tier 2, explained my problem twice and still don't have any help. 4. If you are buying an existing business that uses Revel, you cannot transfer info from one revel account to another. They may tell you it can be done, I assure you they do not have the means to do it. You will find yourself starting over from scratch. As a small business, this setback was extremely costly in terms of man hours required to restart.

We use Revel for our restaurant for the last 2 years and it's challenging

Commenti: It's easy to use, at least the front part and it's popular among employees a lot of locations used Revel and when we have new employee it's not rock in science to learn it, that if he/she doesn't' already knows it from a previous job.

Aspetti positivi:

It's pretty easy to use at lease the front end, the back end can be more user friendly, I'm able to update things really fast (menu items) even on our website menu, once I do it in Revel. It's running smoothly, never had a hardware problem with it and the communication between back end and from end is just a click away.

Aspetti negativi:

It's pretty expensive, comparing with other softwares, customers service support is not that fast or knowledgeable (at least with the things I needed), for example I've called customers support 5 days ago, then I've submitted an email on the 8th and today is 14th and I haven't hear from you guys. The Inventory and Recipe books were so hard to use and really time consuming (example: if I buy one item in Grams and I want to put it in the recipe in once I have to make the transformation). The price of the items is not updating according to the last purchasing price (if you're entering Invoices in Revel) also it's not giving me the option to run a report and see the price fluctuation for one Purchased Item, or by Invoices by Items or orders by categories (is not helping me at all regarding the information I need for Inventory). In order to integrate with some systems I had to pay and don't think that's normal.

Expensive, expensive, expensive

Commenti: After using this system for a little over a year, I would recommend anyone shopping for POS services look for a solution that has dedicated hardware. An iPad may be great for personal use, but a solution with actual dedicated hardware would have eliminated a lot of headaches for us. The iPad's themselves have numerous features that we don't really need to operate our POS, so it's kind of a waste.

Aspetti positivi:

The user face is extremely sleek. Appearance wise it's a total 10. It was also very easy for our servers to learn how to use.

Aspetti negativi:

The cost is ridiculously high. Revel also likes to make changes that incur higher fees with the various vendors needed to process credit cards. A few months ago our payment gateway monthly fee raised high with absolutely no notice or real explanation as to why. When we called to ask about what changes were actually made, the reps could only seem to say that some security features had been upgraded. Really felt like we were just being gouged for more money. The set up process was daunting as well. We have since had numerous issues that were only resolved when I posted a negative review on another forum. So customer service isn't equitable to the monthly cost of the service. Syncing issues have also been a huge headache for us. The check splitting functionality has lost us money numerous times and caused terrible delays in our server's ability to help guests. Checks will merge themselves back together after a payment has been processed and its usually almost impossible to correct once it happens.

An expensive

Commenti: The Revel system is not for all businesses. The sales reps will tell you that the Revel system is capable of everything that all other POS systems will do. However to accomplish the same functions as others it is not as easy as they make it seem. We have considered switching to an alternate POS system because the complicated structure of the Revel system takes quite a bit of work to manage.

Aspetti positivi:

The employee management features are good. It easy to create employee schedules and track employee profits and sales.

Aspetti negativi:

We switched to Revel from QuickBooks POS because we wanted to move to a cloud based POS. Our goal was to be able to manage our retail store and build an e-commerce business. We were told that the Revel system was capable of everything that QuickBooks POS did and much more. However, once we began building it out we quickly realized it was not capable of doing what the sales rep told us it would nor did it have many of the features we used in QB. It took us nearly six months to completely rebuild our entire inventory system, because Revel did not support selling a single product by multiple units of measure (ex. soda by the can, case or 6 pack). Now that we finally have the system in place we've had problems with the inventory management system giving us false quantities resulting in over purchasing and/or running out of key products. They also release new system updates and products every couple of months, however the new releases often have problems and many of the tech support personnel have no idea how to fix problems.

A Nightmare...probably a good product but will take you almost a year to learn it.

Commenti: Once we were able to talk to tier two people, things improved.

Aspetti positivi:

Lots of good reports ... if you finally figure out how to get to them. Till is good. Lots of info in "University" must read it two or three times before it makes sense.

Aspetti negativi:

Labor intensive, requires many many steps to accomplish one thing. Has left our accounting in shambles Unforgivable i.e If you make a mistake in entering purchase order, you can't fix it . It just stays there forever "Integrate with QB' ... does not fully integrate...i.e does not integrate line for line First Tier support only repeats what you tell them is the problem, no fixes Took two weeks to get the wiring set up right d/t false directions from support Has "Chat" but nobody chats... just refers you to something else

Innovative QSR POS solution, terrible customer service and poor reliability

Commenti: Although it’s an innovative product, the quality of customer service is horrible. Three of our restaurants in Europe run on Revel and we have seen significant decrease in stability / consistency. Frequent updates in recent months have caused complete service failure during lunch time (as updates seem to come in at exactly that time). Our account manager is basically helpless, and can only offer us to pay hefty fees to their consultants as well as VIP services in order for us to get support. Far behind NetPos which we use in our other outlets! We halted now the implementation of Revel across our 5 restaurants concepts with 70 outlets and are looking to switch to another provider. Further we tried to implement our mobile app with Revel’s API, turned out it is basically unusable at this stage due to limitation of calls we can make to it.

Aspetti positivi:

-Innovative cloud based solution -Low Capex vs. other full fledged POS solutions -Hardware can be purchased separate

Aspetti negativi:

-Poor reliability, frequent updates / changes to the system make it difficult to maintain. Updates which are not announced cause a lot of disruptions in restaurant -Poor customer service -API is poorly documented, limited calls allowed

Dissapointing product and support

Commenti: I stuck with Revel for the first two years of my business because of the desktop QuickBooks integration, which made things easier on my accountant and myself for bookkeeping. Now that they no longer host a Sync app, they are trying to force everyone onto QB online. The support agent I spoke to claimed that there was no way to export the data manually to desktop. The system was clearly designed for restaurants and mangled into a retail space. There are all kinds of restaurant related options that are unrelated to a retail boutique, but have to be navigated around. Many issues with dashboard navigation, ability to adjust errors without complicating inventory accounting, etc. I've tried to call during peak business times to solve customer issues and been kept on hold for literally hours. When I tried to reach out to the sales person who sold me the system, all emails and calls went unreturned. After 2 years of fighting with this system to make it work in my space, with terrible support and a high suprise costs, I'm giving up. The last reason I held out was the ease of passing through to my accountant. Now that that has been made even more difficult, I will be switching to another system this summer.

Aspetti positivi:

Formerly integrated with QuickBooks desktop Offline sales if internet goes down Somewhat intuitive POS station (still some issues)

Aspetti negativi:

Eliminated Desktop integration on short notice Back end dashboard is difficult to navigate Customer service can have EXTEMELY long wait times Sales team is unreachable after you start paying

de la mer experience with Revel

Aspetti positivi:

- Only iPad POS system on the market (as far as I know) that can deal with items priced by weight. - constant improvements on software being done (both UI and management consol) - enterprise management system that allows the management of multiple business units. - excellent 24hr/day technical support - a lot of flexibility in the system

Aspetti negativi:

- lack of stability with Moneris pin pad integration, ongoing issue of POS and pin pad not communicating at random. - difficult to find how to do certain functions in the management consol (not intuitive - for example searching for a subject through what seems like appropriate keys words will not allows bring up the items) - product costs not linked to inventory costs

Not at all good

Commenti: THIS SYSTEM DOES NOT WORK

Aspetti positivi:

Equipment looks nice and this is about all I can say about Revel. They do answer the phone when you call not that they are of any help.

Aspetti negativi:

This system will stop working right when your trying to make a sale. We have lost several sales because of this. When you call Revel they blame it on TSYS and Freedom pay and tell you they don’t know what is wrong. But they will work on it and it could take 3-5 days to fix. Maybe they can fix it “Maybe “. Don’t waste thousands on this System. Combat Defense Systems Fayetteville NC

Essential Foods Review of Revel

Commenti: Many things need impprovment but overall a good system. Things to improve on... Inventory, Need a sperate app on Ipad to help take Phisicall inventory. Back side functuanilty needs improvement, too many steps to add products make availble that when you add a product you can do everyting in one step instead of saving and ving to next step and again and again! more tutorials on bulding recipies and buding inventory on restaurant side. Scheduling, Being able to have set shift blocks would help in the scheduling. Better personalized service. our local installer who is supposed to be our problem solver (David Bovenkamp) is not at all helpfull and very hard to get in touch with. Need support that is easily reached and can trouble shoot us quickly. MORE TRANING ON INSTALL!!!!! we have struggled learning ourselves how to build products and menus.! If all functuallity worked smoothly It would be completly worth the value. as of right now the smothness of everything makes it not worth the value

Aspetti positivi:

Front End very user firendly

Aspetti negativi:

Backend lacking and functunallity needs imporvment

Regretted it right off the bat

Commenti: Stay away! This is not a system for beginners. There are a lot better systems out there, keep looking. We are switching to Cake but also considered Square.

Aspetti positivi:

Offline mode... that's it. Its requiring me to say more but there really isn't anything else good to say and I've been a customer for 3 years.

Aspetti negativi:

Customer service is terrible. Hours on the phone trying to fix hardware issues. The back end is extremely confusing and difficult to program and navigate. They are unwilling to help with this part so it's all on you. I'm too busy running a restaurant to be a computer programmer. And don't buy the app...it doesn't work at all.